Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6757 Views
  • 47 replies
  • 6 likes
  • Other
  • 6757 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19035 Views
  • 9 replies
  • 2 likes
  • Other
  • 19035 Views
  • 9 replies
  • 2 likes

Superuser Contribution Play everywhere (in the same network)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello everyone. In the list of available speakers, I have all the Alexa devices, plus the Bos...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello e...
  • alexcasu
  • Casual Listener
  • 576 Views
  • 2 replies
  • 0 likes
  • Connect
  • 576 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcasters

PlanPremiumCountryBelarus DeviceiPhone 12 ProOperating SystemiOS 16 My Question or IssueHello. I can't log in to the Podcasters app

  • Visitor
  • Plan Premium Country Belarus  Device iPhone 12 Pro Operating System iOS 16   My Question or Issue Hello. I can't log in to the Podcasters app  
  • MihailY
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • Chromecast
  • 212 Views
  • 1 replies
  • 0 likes

New Audible Service

Hi, I have just started using the new audio book service which is great but I didn't realise there was a time limit on the hours you can listen. I went to bed listening to a book, and used up all my hours! I think it would be better to limit the numb...

  • Visitor
  • Hi, I have just started using the new audio book service which is great but I didn't realise there was a time limit on the hours you can listen.  I went to bed listening to a book, and used up a...
  • Prague
  • Spotify Star
  • 184 Views
  • 1 replies
  • 1 likes
  • 184 Views
  • 1 replies
  • 1 likes

Alexa Voice Control of Spotify on PC

Is there any way to control spotify playing on a PC using Alexa on a remote echo show (or other device)? I can ask Alexa to play music on the Echo Show, and then use "play on this device" to transfer that playing song to the PC, but then can't do any...

  • Newbie
  • Is there any way to control spotify playing on a PC using Alexa on a remote echo show (or other device)? I can ask Alexa to play music on the Echo Show, and then use "play on this device" to transf...
  • jaschiefferart
  • Newbie
  • 577 Views
  • 1 replies
  • 2 likes
  • Other
  • 577 Views
  • 1 replies
  • 2 likes

Superuser Contribution I may be able to help you!?

Hello im currently in school to get my bachelor's in computer science minior in finance and I feel like I could help you with your app and platform. The first idea is I know you have your Ai Dj but I feel like you should invest more into that and mak...

  • Visitor
  • Hello im currently in school to get my bachelor's in computer science minior in finance and I feel like I could help you with your app and platform. The first idea is I know you have your Ai Dj but I...
  • Maria
  • Moderator
  • 390 Views
  • 2 replies
  • 1 likes
  • 390 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Garmin Forerunner issues

PlanPremium CountryThe Netherland DeviceGarmin Forerunner 245Operating SystemGarmin OS version 7.20, Spotify version 1.4.9 My Question or IssueI have a Garmin Forerunner 245 Music connected to my Spotify account. When syncing I experience a few thing...

  • Regular
  • Plan Premium   Country The Netherland   Device Garmin Forerunner 245 Operating System Garmin OS version 7.20, Spotify version 1.4.9   My Question or Issue I have a Garmin F...
  • cav0909
  • Newbie
  • 19270 Views
  • 14 replies
  • 0 likes
  • Other
  • 19270 Views
  • 14 replies
  • 0 likes

Superuser Contribution Every other song is silent on my VIZIO speaker when played via Google Nest Hub

Plan: PremiumCountry: US Device: Google Nest Hub-> VIZIO Soundbar (V51-H6) My Question or IssueSpotify is the default music app on my Google Nest Hub. My Google Nest Hub also has VIZIO soundbar as the default speaker (all of these are configured in m...

  • Visitor
  • Plan: Premium Country: US   Device: Google Nest Hub-> VIZIO Soundbar (V51-H6)   My Question or Issue Spotify is the default music app on my Google Nest Hub. My Google Nest Hub also...
  • MihailY
  • Moderator
  • 1003 Views
  • 6 replies
  • 3 likes
  • music
    Other
  • 1003 Views
  • 6 replies
  • 3 likes

Superuser Contribution One version of the song name, other version ends up playing

PlanPremiumCountryPortugalDeviceXiaomi Mi9TOperating System(Android, Windows 11) My Question or IssueSpotify keeps getting confused beetween 2 remixes of a song. I don't think this is device related, but everytime "Seek Bromance - Avicci Vocal Edit" ...

  • Casual Listener
  • Plan Premium Country Portugal Device Xiaomi Mi9T Operating System (Android, Windows 11)   My Question or Issue Spotify keeps getting confused beetween 2 remixes of a song. I don't thin...
  • MihailY
  • Moderator
  • 176 Views
  • 3 replies
  • 0 likes
  • music
  • 176 Views
  • 3 replies
  • 0 likes

how to hide wraped ?

i dont seek for this feature, animation takes a lot of place and kick my epileptic everytime i alt tab for change music.

  • Newbie
  • i dont seek for this feature, animation takes a lot of place and kick my epileptic everytime i alt tab for change music.
  • kaworu_bloodpaw
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is there a way of requesting a missing or incorrectly labelled peice of music

I have noticed that sometimes either tracks are misssing from Spotify's library or the track on spotify isn't the correct version. My examples of this are the track Shadow by the Lurkers. There are two versions, an album version and a single version,...

  • Newbie
  • I have noticed that sometimes either tracks are misssing from Spotify's library or the track on spotify isn't the correct version. My examples of this are the track Shadow by the Lurkers. There are t...
  • AlejaR
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Upfront Honesty about Audiobook Listening Time

Spotify audio books was an extremely pleasant surprise when I first saw it advertised on my home screen as a feature included with premium, which I have! I had long been hemming and hawing about purchasing an Audible subscription, but I just couldn't...

  • Visitor
  • Spotify audio books was an extremely pleasant surprise when I first saw it advertised on my home screen as a feature included with premium, which I have! I had long been hemming and hawing about purc...
  • 496 Views
  • 0 replies
  • 2 likes
  • 496 Views
  • 0 replies
  • 2 likes

Superuser Contribution Temporarily Free Premium for Ukrainian - How can I get it?

I'm from Ukraine. I have read that "Temporarily Free Premium for Ukrainian users as an act of solidarity and support". I'd like to try it. How can I get it? Thank you!

  • Visitor
  • I'm from Ukraine. I have read that "Temporarily Free Premium for Ukrainian users as an act of solidarity and support". I'd like to try it. How can I get it? Thank you!
  • Juliana_V
  • Visitor
  • 604 Views
  • 2 replies
  • 0 likes
  • 604 Views
  • 2 replies
  • 0 likes

Superuser Contribution Overlapping song title and artist on Spotify for Android TV

Hi there. I have this little, but infuriating problem where the song title and artist overlap the album cover on the "Now Playing" screen. I think it's because the tv it's HD (something like 1080x732, it's a 32" screen, so it's pretty small tho) and ...

  • Casual Listener
  • Hi there. I have this little, but infuriating problem where the song title and artist overlap the album cover on the "Now Playing" screen. I think it's because the tv it's HD (something like 1080x732...
  • Maria
  • Moderator
  • 395 Views
  • 3 replies
  • 0 likes
  • 395 Views
  • 3 replies
  • 0 likes

Superuser Contribution Access To Concert Tickets For Favorite Artist When In Town

IN-APP CONCERT TICKETS: Provide in-app notification and purchase of tickets to listeners’ favorite artists when they are touring locally. Spotify gets a cut of ticket sales, and listeners become more informed of when performers they like are in town ...

  • Newbie
  • IN-APP CONCERT TICKETS: Provide in-app notification and purchase of tickets to listeners’ favorite artists when they are touring locally. Spotify gets a cut of ticket sales, and listeners become more...
  • katelinyoung17
  • Newbie
  • 362 Views
  • 2 replies
  • 0 likes
  • Other
  • 362 Views
  • 2 replies
  • 0 likes

Superuser Contribution Correct Danish translation in desktop app

Under “profile” in the desktop app or in a web-browser, the Danish translation for “Following” and “Followers” has been translated to the same word “Følgere”. It should be “følger” and “følgere”. that was just it

  • Visitor
  • Under “profile” in the desktop app or in a web-browser, the Danish translation for “Following” and “Followers” has been translated to the same word “Følgere”. It should be “følger” and “følgere”.&nbs...
  • AlejaR
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Garmin][Other] Enable playcount for offline listening with Garmin Forerunner

I run roughly 40 miles each week and I use a Garmin Forerunner 245 Music watch paired with my Apple Airpods. I download playlists onto my watch and listen to about 4-5 hours of music each week on the watch (offline). I would like to know if spotify c...

  • Roadie
  • I run roughly 40 miles each week and I use a Garmin Forerunner 245 Music watch paired with my Apple Airpods. I download playlists onto my watch and listen to about 4-5 hours of music each week on the...
  • Maria
  • Moderator
  • 1508 Views
  • 4 replies
  • 2 likes
  • Garmin
    Other
  • 1508 Views
  • 4 replies
  • 2 likes

Superuser Contribution Make Queue interactions better

When I open my spotify and it is playing my "Recently played" it generates a queue and automatically is on "shuffle". Then I turn off shuffle but the queue still stays the same and therefore the "recently played" queue is still in the shuffled format...

  • Visitor
  • When I open my spotify and it is playing my "Recently played" it generates a queue and automatically is on "shuffle". Then I turn off shuffle but the queue still stays the same and therefore the "rec...
  • AlejaR
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Solved!! [LG Smart TV] App music not progressing

HelloRecently I updated the Spotify app on my LG 55UJ750V to version 2.0.8.Since then any song I play does not progress, it just stays at 0:00(also, no music is playing).I tried controlling it with my computer and phone, the songs seems to progress o...

  • Casual Listener
  • Hello Recently I updated the Spotify app on my LG 55UJ750V to version 2.0.8. Since then any song I play does not progress, it just stays at 0:00(also, no music is playing). I tried controlling it ...
  • Amobley
  • Visitor
  • 46126 Views
  • 27 replies
  • 3 likes
  • Other
  • 46126 Views
  • 27 replies
  • 3 likes