Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 610 Views
  • 4 replies
  • 2 likes
  • Other
  • 610 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17202 Views
  • 8 replies
  • 1 likes
  • Other
  • 17202 Views
  • 8 replies
  • 1 likes

Privacy concerns due to Premium Duo

If i were to add someone to my Premium Duo plan, that someone would be able to see my spotify profile, somehow? With the previous Duo Mix function it would combine both accounts’ music by default, providing each individual with the name and account o...

  • Newbie
  • If i were to add someone to my Premium Duo plan, that someone would be able to see my spotify profile, somehow? With the previous Duo Mix function it would combine both accounts’ music by default, pr...
  • kaworu_bloodpaw
  • Roadie
  • 314 Views
  • 1 replies
  • 0 likes
  • Other
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Referencing a Spotify Playlist within Academic Work

PlanPremiumCountryUKDeviceLaptop, PhoneOperating SystemWindows 11, Android My Question or IssueHiI am writing an academic essay in which I refer to a Spotify playlist I created with a shortlist of songs on. None of the songs are mine, but I collated ...

  • Casual Listener
  • Plan Premium Country UK Device Laptop, Phone Operating System Windows 11, Android   My Question or Issue Hi I am writing an academic essay in which I refer to a Spotify playlist I cre...
  • AlejaR
  • Moderator
  • 725 Views
  • 1 replies
  • 0 likes
  • Other
    Samsung
  • 725 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback failed on my podcast

Plan premium Free/PremiumCountryPoland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung galaxy S4 Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssueMy podcast only recently started to have a video com...

  • Casual Listener
  • Plan premium  Free/Premium Country Poland  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung galaxy S4  Operating System (iOS 10, Android Oreo, Windows 10,...
  • Mpoisoned369
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • music
  • 315 Views
  • 2 replies
  • 0 likes

Spotify Connect not playing local files on Yamaha MusicCast!

1/ (On Macbook Pro + Mac OS Sierra)Spotifiy does not play the local titles when Airplay connecting to Yamaha WXAD-10 receiver through MusicCast App: The titles appear like unaivailable (dark grey).But Spotify is OK to play them when bluetooth connect...

  • Casual Listener
  • 1/ (On Macbook Pro + Mac OS Sierra) Spotifiy does not play the local titles when Airplay connecting to Yamaha WXAD-10 receiver through MusicCast App: The titles appear like unaivailable (d...
  • user-removed
  • Not applicable
  • 949 Views
  • 2 replies
  • 1 likes
  • Other
  • 949 Views
  • 2 replies
  • 1 likes

Superuser Contribution Not able to login in my phone using the my phone number. Always showing "something went wrong"

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Lyubka
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • Other
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution My music isn't playing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Joan
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • Connect
  • 128 Views
  • 1 replies
  • 0 likes

When exactly do presale codes get emailed?

I caught wind of a show I’m interested in going to and it states on the venues website that there will be a Spotify presale, but there has been no email and the show isn’t listed in the artist profile. The presale is tomorrow, so how do I get a code?

  • Casual Listener
  • I caught wind of a show I’m interested in going to and it states on the venues website that there will be a Spotify presale, but there has been no email and the show isn’t listed in the artist profil...
  • AshleyHoeft1820
  • Casual Listener
  • 1190 Views
  • 3 replies
  • 1 likes
  • Other
  • 1190 Views
  • 3 replies
  • 1 likes

Superuser Contribution Attempting to play a particular track on Tesla seems to cause something like an audio driver crash

PlanPremiumCountryUnited States of AmericaDeviceTesla Model SOperating Systemv10.2 (2020.24.6.11 3f9850467abb) My Question or IssueWhen attempting to play the song "Believe Be Leave" by Aimer (https://open.spotify.com/track/4DZmrlN1EGm5j10dVWxKII) on...

  • Regular
  • Plan Premium Country United States of America Device Tesla Model S Operating System v10.2 (2020.24.6.11 3f9850467abb)   My Question or Issue When attempting to play the song "Believe B...
  • xMichaelcx
  • Casual Listener
  • 3410 Views
  • 19 replies
  • 1 likes
  • Other
  • 3410 Views
  • 19 replies
  • 1 likes

Superuser Contribution I think everyone has sometimes an earworm he is listening to again and again.

I couldn‘t find the On Repeat button really to be honest. My suggestion is a small button either directly besides the Play button or just somewhere else where everyone can see it.

  • Visitor
  • I couldn‘t find the On Repeat button really to be honest. My suggestion is a small button either directly besides the Play button or just somewhere else where everyone can see it.
  • MihailY
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Solved!! Spotify on Fire TV stopped working

PlanPremiumCountryGermany DeviceAmazon Fire TV Stick 4kOperating SystemFire OS My Question or IssueSome time ago spotify stopped working on the Fire TV stick.When I try to open the app on the TV only the login screen shows up. When clicking on my use...

  • Casual Listener
  • Plan Premium Country Germany  Device Amazon Fire TV Stick 4k Operating System Fire OS    My Question or Issue Some time ago spotify stopped working on the Fire TV stick. Whe...
  • derkleinekobold
  • Casual Listener
  • 765 Views
  • 3 replies
  • 0 likes
  • Other
    TV
  • 765 Views
  • 3 replies
  • 0 likes

Superuser Contribution Language Preference

Issue: Recommendations and generated playlists include music in multiple languages. Sub Issue: Disliking them does not result in less music in other languages. Solution: Allow users to select their music language preference.Use this to inform and res...

  • Regular
  • Issue: Recommendations and generated playlists include music in multiple languages.   Sub Issue: Disliking them does not result in less music in other languages.   Solution:&n...
  • picard102
  • Regular
  • 126 Views
  • 2 replies
  • 1 likes
  • 126 Views
  • 2 replies
  • 1 likes

Superuser Contribution Podcast playback speed missing, again?

In the last few weeks it seems that the podcast playback speed in the web browser is missing and you are not able to change it on Android, shows up as 1X but 'greyed' out. Is change to playback speed coming back PlanPremiumCountryUSADeviceChrome/Andr...

  • Visitor
  • In the last few weeks it seems that the podcast playback speed in the web browser is missing and you are not able to change it on Android, shows up as 1X but 'greyed' out. Is change to playback speed...
  • HollyO
  • Visitor
  • 2317 Views
  • 2 replies
  • 1 likes
  • Other
  • 2317 Views
  • 2 replies
  • 1 likes

Superuser Contribution Important Problem

Because of the time slider in the music playback part is very thin, sometimes I cannot listen to the parts of the music I want. Apple Music has no such problem about this topic.

  • Newbie
  • Because of the time slider in the music playback part is very thin, sometimes I cannot listen to the parts of the music I want. Apple Music has no such problem about this topic.
  • AlejaR
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Cannot turn of subtitles

Why can't i turn off subtitles/closed captioning on spotify player on pc/laptop? No option to turn them off/on. I have a Macbook Air. Don't ask me for my device detail and if it's updated and whatnot...it is. Why is there NO option to turn them off/o...

  • Newbie
  • Why can't i turn off subtitles/closed captioning on spotify player on pc/laptop? No option to turn them off/on. I have a Macbook Air. Don't ask me for my device detail and if it's updated and whatnot...
  • 2283 Views
  • 0 replies
  • 0 likes
  • 2283 Views
  • 0 replies
  • 0 likes

Why there is no «playlist radio» option in mobile application

In the application on the iphone and ipad, there is no way to turn on the radio by playlist.But, If you listen to music through applications for macbook — it has. Playlist: https://open.spotify.com/playlist/0LlHUZgWnFudhqUi9ZuqEu?si=7fea721f050348c8 ...

IMAGE 2023-05-12 13_49_09.jpg CleanShot 2023-05-12 at 14.32.45.jpg.jpg CleanShot 2023-05-12 at 14.36.01.jpg.jpg
  • Casual Listener
  • In the application on the iphone and ipad, there is no way to turn on the radio by playlist. But, If you listen to music through applications for macbook — it has.   Playlist: ht...
  • kaworu_bloodpaw
  • Roadie
  • 344 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 344 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect to Pioneer VSX Amplifier

PlanPremiumCountryFrance DeviceiPhone X; dell latitude 5520; iPhone 14; macbook AirOperating SystemiOS 16; Windows 11; My Question or Issue Hello, I am unable to connect to my Pioneer VSX-528 amplifier running the latest firmware (s9294.4004.1066), h...

  • Regular
  • Plan Premium Country France   Device iPhone X; dell latitude 5520; iPhone 14; macbook Air Operating System iOS 16; Windows 11;   My Question or Issue    Hello, I am una...
  • Lyubka
  • Moderator
  • 816 Views
  • 1 replies
  • 0 likes
  • Connect
  • 816 Views
  • 1 replies
  • 0 likes

Superuser Contribution Presale codes

I have a Family Premium plan and I'm trying to get a presale code for a Local Natives concert at First Avenue in Minneapolis.I haven't received one in email and there doesn't seem to be a place for me to find it on the site or in the app.Any advice?

  • Visitor
  • I have a Family Premium plan and I'm trying to get a presale code for a Local Natives concert at First Avenue in Minneapolis. I haven't received one in email and there doesn't seem to be a place for...
  • Lyubka
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • music
  • 231 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution editing playlist order / getting playlist out of folders

PlanPremiumCountryTurkey Device(PC / Samsung A70)Operating System(Android / Windows 11) My Question or Issuei cant edit playlist order or get my playlist out of folders like i cant use drag drop it just dont let me drop out of folder or put some play...

  • Regular
  •   Plan Premium Country Turkey   Device (PC / Samsung A70) Operating System (Android / Windows 11)   My Question or Issue i cant edit playlist order or get my playlist out o...
  • Lyubka
  • Moderator
  • 352 Views
  • 6 replies
  • 0 likes
  • Samsung
  • 352 Views
  • 6 replies
  • 0 likes

Superuser Contribution Podcast streaming misbehaving

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 4aOperating SystemAndroid 13 (Tiramisu) My Question or IssueA few issues with podcasts started happening to me just today.First, while a podcast is playing in fullscreen, it forces itself to be in por...

  • Visitor
  • Plan Premium Country United States Device Google Pixel 4a Operating System Android 13 (Tiramisu)   My Question or Issue A few issues with podcasts started happening to me just today. ...
  • Lyubka
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • Other
  • 141 Views
  • 1 replies
  • 0 likes