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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3733 Views
  • 28 replies
  • 6 likes
  • Other
  • 3733 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18261 Views
  • 8 replies
  • 2 likes
  • Other
  • 18261 Views
  • 8 replies
  • 2 likes

Song forward

I’m not able to forward any song that option is not coming from today evng.

  • Visitor
  • I’m not able to forward any song that option is not coming from today evng.
  • darkwings
  • Visitor
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution The song image for Picture-in-picture won't change when the next song plays.

For the most part, I use the Spotify Web Player on my Chromebook. After a recent update, the album images/song images in the Picture In Picture stopped switching to the next song's. I am not sure if this is a widespread issue, however, I have tried d...

  • Newbie
  • For the most part, I use the Spotify Web Player on my Chromebook. After a recent update, the album images/song images in the Picture In Picture stopped switching to the next song's. I am not sure if ...
  • Yordan
  • Moderator
  • 1491 Views
  • 15 replies
  • 2 likes
  • Other
  • 1491 Views
  • 15 replies
  • 2 likes

All embedded Spotify playlists on my website show error message: 404 | This page could not be found

As of today, and possibly for a month or so as I haven't been able to use Spotify on my main business computer for several months because Mac OS 10.10 was deprecated by Spotify, all of the embedded Spotify curated playlists on my website (https://www...

  • Regular
  • As of today, and possibly for a month or so as I haven't been able to use Spotify on my main business computer for several months because Mac OS 10.10 was deprecated by Spotify, all of the embedded S...
  • jex8-7_s6q7v
  • Regular
  • 225 Views
  • 3 replies
  • 0 likes
  • 225 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution "Liked songs" on Alexa are ALWAYS played in shuffle mode :-(

On my Alexa devices, when I request that my "liked songs" (the songs you give a "heart" to) are being played then it always plays it with SHUFFLE ON and starts with one random song.This is downright frustrating for me because I always want to start w...

  • Newbie
  • On my Alexa devices, when I request that my "liked songs" (the songs you give a "heart" to) are being played then it always plays it with SHUFFLE ON and starts with one random song. This is downrigh...
  • kalinf
  • Newbie
  • 1326 Views
  • 2 replies
  • 0 likes
  • 1326 Views
  • 2 replies
  • 0 likes

[Podcasts] remove joe rogan podcast

Joe Rogan spreads disinformation on many subjects. Please don't end his contract as soon as possible. I am considering cancelling my subscription to Spotify because of him.

  • Visitor
  • Joe Rogan spreads disinformation on many subjects. Please don't end his contract as soon as possible. I am considering cancelling my subscription to Spotify because of him.
  • no-joe-rogan
  • Casual Listener
  • 1602 Views
  • 14 replies
  • 44 likes
  • Podcasts
  • 1602 Views
  • 14 replies
  • 44 likes

Superuser Contribution Older podcasts won’t play

PlanPremiumCountryNew Zealand DeviceiPad ProOperating SystemiOS 16.4.1 My Question or IssueSpotify defaults to the latest podcast episode no matter what I do. I have tried several different podcasts and none of the older episodes will play in any of ...

  • Newbie
  • Plan Premium Country New Zealand  Device iPad Pro Operating System iOS 16.4.1   My Question or Issue Spotify defaults to the latest podcast episode no matter what I do. I have tri...
  • OscarDC
  • Moderator
  • 866 Views
  • 8 replies
  • 0 likes
  • Other
  • 866 Views
  • 8 replies
  • 0 likes

Solved!! Moving from one distributor to another... Will this affect Spotify play count/playlists?

Hi all. I have some pretty popular tracks on Spotify (millions of plays) which were uploaded using Distrokid. However, I'm having some issues with them at the moment and want to return back to CDBaby. I read that metadata such as ISRC, UPC, track tit...

  • Casual Listener
  • Hi all. I have some pretty popular tracks on Spotify (millions of plays) which were uploaded using Distrokid. However, I'm having some issues with them at the moment and want to return back to CDBaby...
  • ashkmusic
  • Visitor
  • 13086 Views
  • 3 replies
  • 0 likes
  • Other
  • 13086 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Desktop App doesn't open without internet-access (Windows 10)

PlanFamily PlanDeviceDesktop PCOperating SystemWindows 10 My Question or IssueToday my internet didnt work for about 2h. Since I could not access the web-player (which I normally use), I decided to open the Desktop app. I have about 1000 songs downlo...

  • Visitor
  • Plan Family Plan Device Desktop PC Operating System Windows 10   My Question or Issue Today my internet didnt work for about 2h. Since I could not access the web-player (which I normally...
  • zinger2127
  • Newbie
  • 10907 Views
  • 46 replies
  • 12 likes
  • Other
  • 10907 Views
  • 46 replies
  • 12 likes

Superuser Contribution Alexa devices intermittently detected on Spotify connect

PlanPremiumCountryITADeviceSame issue on Android, iOS and PCMy Question or IssueWhen opening the device list on Spotify Connect, most of the times I do not see all of the devices connected. In particular I have 3 Alexa (2 Echo Spot and 1 Echo Dot 5th...

  • Casual Listener
  • Plan Premium Country ITA Device Same issue on Android, iOS and PC My Question or Issue When opening the device list on Spotify Connect, most of the times I do not see all of the devices connec...
  • waces
  • Roadie
  • 1123 Views
  • 4 replies
  • 1 likes
  • Connect
    Other
  • 1123 Views
  • 4 replies
  • 1 likes

Superuser Contribution Vulgar podcast suggestions, can't be removed

I've never listened to a podcast on Spotify, but my home screen has a dedicated section to podcasts that can't be removed. Furthermore, some of the material suggested on there is totally inappropriate. I am not interested in "the pornhub podcast", "t...

  • Casual Listener
  • I've never listened to a podcast on Spotify, but my home screen has a dedicated section to podcasts that can't be removed. Furthermore, some of the material suggested on there is totally inappropriat...
  • Yogesh_gang
  • Casual Listener
  • 500 Views
  • 4 replies
  • 2 likes
  • Other
  • 500 Views
  • 4 replies
  • 2 likes

Solved!! No "Radio" Option in WebPlayer

According to this article: https://support.spotify.com/us/using_spotify/search_play/spotify-radio/ I should see "Radio" on the left hand side-bar however my WebPlayer is completely missing that option. I am also missing the start Radio options from a...

  • Casual Listener
  • According to this article:   https://support.spotify.com/us/using_spotify/search_play/spotify-radio/   I should see "Radio" on the left hand side-bar however my WebPlayer is completely ...
  • somnophobe
  • Roadie
  • 38146 Views
  • 31 replies
  • 7 likes
  • 38146 Views
  • 31 replies
  • 7 likes

Solved!!Superuser Contribution Autoplay doesn't work in Alexa

PlanPremium Family PlanCountrySpainDeviceAlexa My Question or IssueBest feature from Spotify is Autoplay, as it allows you to discover new music as related to your most liked/played songs. I recently purchased several Alexa devices, but Autoplay does...

  • Regular
  • Plan Premium Family Plan Country Spain Device Alexa   My Question or Issue Best feature from Spotify is Autoplay, as it allows you to discover new music as related to your most liked/pla...
  • danfooo
  • Gig Goer
  • 4157 Views
  • 8 replies
  • 3 likes
  • Other
  • 4157 Views
  • 8 replies
  • 3 likes

Superuser Contribution Shuffle only plays the first few songs

PlanPremiumCountryUSDeviceWindows, iOSOperating Systemnewest on both My Question or IssueI've noticed (especially for Spotify-made playlists) when I shuffle, the same few songs play constantly. I've especially noticed this when listening to Deep Dive...

  • Regular
  • Plan Premium Country US Device Windows, iOS Operating System newest on both   My Question or Issue I've noticed (especially for Spotify-made playlists) when I shuffle, the same few son...
  • BobAnne2012
  • Casual Listener
  • 4227 Views
  • 14 replies
  • 0 likes
  • music
    Other
  • 4227 Views
  • 14 replies
  • 0 likes

Partner with spotify on crypto products/features

Hi Team, My name is Michael and I'm a builder in web3. We saw the news about Spotify testing web3 token gated playlists, and this is very exciting! We have a lot of ideas of different products/features that would help creators better connect with the...

  • Newbie
  • Hi Team,  My name is Michael and I'm a builder in web3. We saw the news about Spotify testing web3 token gated playlists, and this is very exciting! We have a lot of ideas of different produc...
  • ihsanbingx
  • Newbie
  • 632 Views
  • 3 replies
  • 1 likes
  • partnership request
  • 632 Views
  • 3 replies
  • 1 likes

DJ not playing certain artists/genres?

I've been listening to the DJs for weeks (months?) now, ever since I first got access to it. The DJ plays a lot of bands & genres I've been listening to (rap, rock, metal). It plays some new stuff too, but not a single time has he ever played Johnny ...

  • Casual Listener
  • I've been listening to the DJs for weeks (months?) now, ever since I first got access to it. The DJ plays a lot of bands & genres I've been listening to (rap, rock, metal). It plays some new stuf...
  • UsernameForTheForum
  • Casual Listener
  • 560 Views
  • 4 replies
  • 1 likes
  • 560 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution The same Podcast keeps popping up in daily drive since nearly a year!

PlanPremiumCountryGermany DeviceLG V60Operating SystemAndroid 11 My Question or IssueHello,I am kinda frustrated by now.I normaly use the daily drive Playlist for literally daily driving to work. But since November the 13th 2020 one episode of the fi...

  • Music Fan
  • Plan Premium Country Germany   Device LG V60 Operating System Android 11   My Question or Issue Hello, I am kinda frustrated by now. I normaly use the daily drive Playlist for ...
  • StickiBuns
  • Visitor
  • 1963 Views
  • 6 replies
  • 0 likes
  • Other
  • 1963 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify wont work on PC

PlanPremiumCountry DeviceComputerOperating SystemWindows 10 My Question or IssueSo everything worked great on my Computer. But since Yesterday i cant visit the Spotify web player oder the spotify app. If i Start it, it only says Something went wrong ...

  • Visitor
  • Plan Premium Country   Device Computer Operating System Windows 10   My Question or Issue So everything worked great on my Computer. But since Yesterday i cant visit the Spotify w...
  • Susan_GP
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • Other
  • 136 Views
  • 1 replies
  • 0 likes

Solved!! Why can't I play this artist's songs anymore?

Hi,I have noticed that I cannot play any songs that a specific artist has created, so I searched online and saw a possibility that it is unavailable and it might come back, so I waited. All the songs are greyed out and not even can you play them on S...

  • Visitor
  • Hi, I have noticed that I cannot play any songs that a specific artist has created, so I searched online and saw a possibility that it is unavailable and it might come back, so I waited. All the son...
  • AdamDam
  • Spotify Star
  • 1491 Views
  • 3 replies
  • 0 likes
  • Other
  • 1491 Views
  • 3 replies
  • 0 likes

Superuser Contribution We want to learn more about the corporate music policy

Dear team,I would like to learn more about sportify legal music streaming policy for our restaurants and hotels.We look forward to a long-term cooperation on this matterPlease help me feedback via my email: **bleep**Thank you and best regards

  • Visitor
  • Dear team, I would like to learn more about sportify legal music streaming policy for our restaurants and hotels. We look forward to a long-term cooperation on this matter Please help me feedback ...
  • Yordan
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes