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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56538 Views

7 replies

4 likes

  • 56538 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Emrilia

Visitor

37530 Views

210 replies

18 likes

Other
  • 37530 Views
  • 210 replies
  • 18 likes

Superuser Contribution I can't listen dowloaded music in airplane mode

For some time I have not been able to access downloaded titles in airplane mode. I uninstalled and reinstalled the app but it doesn't work.

Visitor

For some time I have not been able to access downloaded titles in airplane mode. I uninstalled and reinstalled the app but it doesn't work.

Eni

Moderator

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I change the layout on my Mac screen to get rid of Made For panel?

I just restarted my computer and my Spotify homepage has changed. I have 3 main panels: Your Library, Made For and Now Playing. I have no use for Made For - and it is huge - how can I get rid of it?

Visitor

I just restarted my computer and my Spotify homepage has changed. I have 3 main panels: Your Library, Made For and Now Playing. I have no use for Made For - and it is huge - how can I get rid of it?

Ivelina

Moderator

719 Views

1 replies

1 likes

  • 719 Views
  • 1 replies
  • 1 likes

Superuser Contribution Forgets queue every single time app, desktop app, or web player closes

If I tell Spotify to play my liked songs on shuffle and then close the app, if comes up with a new queue so it just plays the same songs it just did, or if I tell it to play by another category like alphabetical order it goes back to being shuffled e...

Visitor

If I tell Spotify to play my liked songs on shuffle and then close the app, if comes up with a new queue so it just plays the same songs it just did, or if I tell it to play by another category like ...

ProPancakeEater

Newbie

336 Views

2 replies

0 likes

  • 336 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs will not play all the way through

I have been trying for the last 3 months to get my spotify to keep playing my Playlist all the way through like it use to. For some reason, it starts a song and then it stops and goes back to the beginning of that song for me to start it over. I have...

Visitor

I have been trying for the last 3 months to get my spotify to keep playing my Playlist all the way through like it use to. For some reason,  it starts a  song and then it stops and goes bac...

AlejaR

Moderator

285 Views

2 replies

0 likes

  • 285 Views
  • 2 replies
  • 0 likes

Help!

I’m trying to change the photo on my playlist but when I click edit then try to click the “change image” button the button does nothing. This only started a week ago. The playlist is min and I’ve tried logging in and out. I also tried to “clear cache...

Newbie

I’m trying to change the photo on my playlist but when I click edit then try to click the “change image” button the button does nothing. This only started a week ago. The playlist is min and I’ve tri...

Bittencourt

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Só consigo ouvir um álbum offline

Eu tenho atualmente 5 álbuns de músicas baixadas no meu celular pq eu ouso muita música quando n tô em casa, e já faz um tempo que percebi que só 1 álbum acessa offline, enquanto os outros eu aperto e fica apenas carregando e depois fala pra eu tenta...

Visitor

Eu tenho atualmente 5 álbuns de músicas baixadas no meu celular pq eu ouso muita música quando n tô em casa, e já faz um tempo que percebi que só 1 álbum acessa offline, enquanto os outros eu aperto ...

Bittencourt

Spotify Star

143 Views

1 replies

0 likes

  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overlook/Don't count playlist

There are many playlist in spotify that are generated based on the songs you listen to, such as "Weekly Discoveries". The problem is that sometimes I listen to songs that are not usually the type of songs I listen to on a regular basis. For example d...

Visitor

There are many playlist in spotify that are generated based on the songs you listen to, such as "Weekly Discoveries". The problem is that sometimes I listen to songs that are not usually the type of ...

Yordan

Moderator

1067 Views

1 replies

0 likes

  • 1067 Views
  • 1 replies
  • 0 likes

I buyed a gift card an america, now i‘m in germany and it doesnt work. help

I was for vacation in america and i buyed a giftcard. Now i‘m back in germany and ita not avaibal at my country. So what should i do now?

Visitor

I was for vacation in america and i buyed a giftcard. Now i‘m back in germany and ita not avaibal at my country. So what should i do now?

Bittencourt

Spotify Star

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Solved!! Garmin forerunner 265 Media Error occurred

I have the Garmin forerunner 265 and getting media error occurred when trying to add podcasts. This started about 3 days or so ago. The podcast list also isn't in sync with my library as very old podcast continue to show in the list. I have logged ou...

Casual Listener

I have the Garmin forerunner 265 and getting media error occurred when trying to add podcasts. This started about 3 days or so ago. The podcast list also isn't in sync with my library as very old pod...

Evvanida

Casual Listener

8041 Views

4 replies

1 likes

Other
  • 8041 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution One plus Nord CE3 4 mois de Spotify premium

J'ai reçu mon nouveau téléphone One Plus Nord CE3 il y a peu et en fouillant les paramètres pour m'habituer,j'ai découvert que Red Cable club un service de One Plus offre 4 mois de Spotify premium après création de compte,mais le page affiche une err...

Newbie

J'ai reçu mon nouveau téléphone One Plus Nord CE3 il y a peu et en fouillant les paramètres pour m'habituer,j'ai découvert que Red Cable club un service de One Plus offre 4 mois de Spotify premium ap...

Maria

Moderator

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to link a new released song to correct artist profile?

I re-uploaded my song thru a different aggregator, but it was linked to a different artist profile. How can I link it to my correct artist profile? Song Link:

Newbie

I re-uploaded my song thru a different aggregator, but it was linked to a different artist profile. How can I link it to my correct artist profile? Song Link: <iframe style="border-radius:12...

Novy

Moderator

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Hi, Spotify is not letting me download songs,

It says that i'ved reached the limit of devices, but i don't know how to erase them all, plus i already singed out of 3 devices, and it still doesn't let me download, can someone help me please?

Visitor

It says that i'ved reached the limit of devices, but i don't know how to erase them all, plus i already singed out of 3 devices, and it still doesn't let me download, can someone help me please?

Bittencourt

Spotify Star

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t unlock audiobooks

Hi, I can’t seem to unlock any audiobooks. There is no option to pay for them and I’ve tried on the web as well as the app. I’m in Australia and on a Duo plan if that makes a difference.

Visitor

Hi, I can’t seem to unlock any audiobooks. There is no option to pay for them and I’ve tried on the web as well as the app. I’m in Australia and on a Duo plan if that makes a difference.

Eni

Moderator

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Skip to previous" keyboard shortcut triggers the "back" option in Chrome

I mostly use the web player in Chrome; if I try to use the "skip to previous" keyboard shortcut, it also goes back one page in the tab history, which renders the shortcut pretty much unusable.

Newbie

I mostly use the web player in Chrome; if I try to use the "skip to previous" keyboard shortcut, it also goes back one page in the tab history, which renders the shortcut pretty much unusable.

Susan_GP

Moderator

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution podcast playlist randomly turns shuffle on

when I listen to a podcast, the playlist will randomly change from going down the list in order to shuffle. I have an android.

Newbie

when I listen to a podcast, the playlist will randomly change from going down the list in order to shuffle. I have an android. 

Vasil

Moderator

641 Views

4 replies

0 likes

Other
  • 641 Views
  • 4 replies
  • 0 likes

Superuser Contribution My Chromecast Spotify app is stuck on the "Who's listening page".

I can't move past the Who's listening page on Chromecast. I've tried restarting the app, uninstalling and reinstalling, logging out and logging back in, logging in through my phone, uninstalling the app on my phone, etc.

Visitor

I can't move past the Who's listening page on Chromecast. I've tried restarting the app, uninstalling and reinstalling, logging out and logging back in, logging in through my phone, uninstalling the ...

OscarDC

Moderator

636 Views

1 replies

0 likes

  • 636 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with login: Won’t let me in -

Won’t show my account and won’t let me log in. Wondering if you can show me step by step on how to do it, thanx!

Visitor

Won’t show my account and won’t let me log in. Wondering if you can show me step by step on how to do it, thanx!

Vasil

Moderator

275 Views

1 replies

0 likes

BB10
  • 275 Views
  • 1 replies
  • 0 likes