Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...
Visitor
23910 Views
9 replies
2 likes
How to change the podcast's transcript from simpified chinese to traditional chinese?
How to change the podcast's transcript from simpified chinese to traditional chinese?
Moderator
352 Views
1 replies
1 likes
When I shared my podcast with Apple Podcasts only 4 episodes out of 22 appear to be available, is this because the other episodes contain music or because they were recorded using the Spotify for Podcasters app and the files are not recognised by App...
When I shared my podcast with Apple Podcasts only 4 episodes out of 22 appear to be available, is this because the other episodes contain music or because they were recorded using the Spotify for Pod...
Casual Listener
992 Views
4 replies
0 likes
I want to know the main things you get when you subscribe to Spotify premium.
I want to know the main things you get when you subscribe to Spotify premium.
Regular
570 Views
2 replies
1 likes
The name of the thing that I'm listening changes to ,,ad" and I hear an ad. I'm not paying premium to get ads, cmon guys. Please switch it off on my account
The name of the thing that I'm listening changes to ,,ad" and I hear an ad. I'm not paying premium to get ads, cmon guys. Please switch it off on my account
Regular
478 Views
2 replies
0 likes
Iam paying for something i don’t get and it will be great as iam on a metal heathal plan,like to talk to someone not a text about this
Iam paying for something i don’t get and it will be great as iam on a metal heathal plan,like to talk to someone not a text about this
Regular
301 Views
2 replies
0 likes
PlanFreeCountryUSADeviceDELL LaptopOperating SystemChrome (Web browser) My Question or IssueI have a song in one of my playlists (Candle Queen by Ghost and Pals & Silver Chord Music) that is unplayable now when it was playable previously. I'm not sur...
Plan Free Country USA Device DELL Laptop Operating System Chrome (Web browser) My Question or Issue I have a song in one of my playlists (Candle Queen by Ghost and Pals & Silver ...
Spotify Star
444 Views
1 replies
0 likes
Solicitei envio do meu single para as playlists e pediram pra confirmar localização de origem do artista ,coloquei minha cidade mas não carrega as opções e não me permite avançar para a próxima etapa ,verifiquei minha internet e tentei em outras plat...
Solicitei envio do meu single para as playlists e pediram pra confirmar localização de origem do artista ,coloquei minha cidade mas não carrega as opções e não me permite avançar para a próxima etapa...
Visitor
1065 Views
5 replies
2 likes
Artist can choose to add socials like discord and insta to their profile
Artist can choose to add socials like discord and insta to their profile
Moderator
315 Views
1 replies
0 likes
Hello Spotify Team,I would like to propose the introduction of a “Private Listening Mode” on Spotify. The main idea is to allow users to listen to music without it influencing the recommendations and algorithmic suggestions on their account.Often, wh...
Hello Spotify Team, I would like to propose the introduction of a “Private Listening Mode” on Spotify. The main idea is to allow users to listen to music without it influencing the recommendations a...
Moderator
662 Views
1 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe new widget doesn't allow for a single or the first song in a list to be restarted, the bu...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The ne...
Moderator
273 Views
1 replies
0 likes
PlanfreeCountryCanadaDeviceGoogle Pixel and Windows ComputerOperating SystemGoogle and Windows My Question or IssueI have been trying to listen to podcasts for the past few months now but whenever I try to play an episode it plays for exactly 1:05 an...
Plan free Country Canada Device Google Pixel and Windows Computer Operating System Google and Windows My Question or Issue I have been trying to listen to podcasts for the past few m...
Moderator
379 Views
3 replies
0 likes
Well I was very happy to see Spotify on Roku but have noticed an issue with some songs not playing correctly. Stopping in the middle of the song or getting choppy and I have confirmed it isn't my ISP or Router for that matter. This is clearly an issu...
Well I was very happy to see Spotify on Roku but have noticed an issue with some songs not playing correctly. Stopping in the middle of the song or getting choppy and I have confirmed it isn't my ISP...
Visitor
7610 Views
27 replies
7 likes
when ever i try to listen to wutiwant by saraunh0ly it immediately says song unavailable so is this just a bad update or just me?
when ever i try to listen to wutiwant by saraunh0ly it immediately says song unavailable so is this just a bad update or just me?
Visitor
406 Views
1 replies
0 likes
Hi, if I rate a podcast can the creator specifically see it was me who rated it or are my ratings anonymous?
Hi, if I rate a podcast can the creator specifically see it was me who rated it or are my ratings anonymous?
Moderator
2314 Views
1 replies
0 likes
3 days ago the web platform is too slow to create a playlist, when opening a playlist, adding a song, changing the order of the songs it takes forever, you have to wait a long time for it to be useful I hope they fix it soon
3 days ago the web platform is too slow to create a playlist, when opening a playlist, adding a song, changing the order of the songs it takes forever, you have to wait a long time for it to be usefu...
Spotify Star
436 Views
3 replies
2 likes
Hello. I have been stuck in a login loop for over a week and am unable to access my podcast. When I try to login, it asks me if I have a podcast already or want to start one. I choose that I already have one. It asks for the RSS feed link, which I en...
Hello. I have been stuck in a login loop for over a week and am unable to access my podcast. When I try to login, it asks me if I have a podcast already or want to start one. I choo...
Moderator
484 Views
1 replies
0 likes
I did exactly as you instructed but it’s still not working I logged out and also deleted the app still doesn’t work and I used my laptop to login and still I’m not able to watch podcasts in a video
I did exactly as you instructed but it’s still not working I logged out and also deleted the app still doesn’t work and I used my laptop to login and still I’m not able to watch podcasts in a video&n...
Moderator
148 Views
1 replies
0 likes
HelloI am looking for an inexpensive receiver that has Spotify Connect. I ultimately want to stream from my Google Hub to a receiver where I will connect my wired house speakers to. Looking for any and all suggestions!Thanks!-Bruce
Hello I am looking for an inexpensive receiver that has Spotify Connect. I ultimately want to stream from my Google Hub to a receiver where I will connect my wired house speakers to. Loo...
244 Views
0 replies
0 likes
Personalized Recommendations: Leveraging Spotify’s existing recommendation algorithms or maybe ehance it , the music shown would be personalized based on the user's listening history and preferences, ensuring relevance and increasing user engagement....
Personalized Recommendations: Leveraging Spotify’s existing recommendation algorithms or maybe ehance it , the music shown would be personalized based on the user's listening history an...
Moderator
236 Views
1 replies
0 likes
My parents unknowingly hijacked my spotify account on their amazon fire stick. I never logged into my account on their device and I don't want this happening.
My parents unknowingly hijacked my spotify account on their amazon fire stick. I never logged into my account on their device and I don't want this happening.
Moderator
230 Views
1 replies
0 likes
