Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Pursuant

Visitor

28767 Views

154 replies

14 likes

Other
  • 28767 Views
  • 154 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

のぞみ

Visitor

23910 Views

9 replies

2 likes

Other
  • 23910 Views
  • 9 replies
  • 2 likes

Superuser Contribution Sharing Podcasts to other providers

When I shared my podcast with Apple Podcasts only 4 episodes out of 22 appear to be available, is this because the other episodes contain music or because they were recorded using the Spotify for Podcasters app and the files are not recognised by App...

Casual Listener

When I shared my podcast with Apple Podcasts only 4 episodes out of 22 appear to be available, is this because the other episodes contain music or because they were recorded using the Spotify for Pod...

MickyC73

Casual Listener

992 Views

4 replies

0 likes

Connect
  • 992 Views
  • 4 replies
  • 0 likes

I hear ads while listening to podcasts.

The name of the thing that I'm listening changes to ,,ad" and I hear an ad. I'm not paying premium to get ads, cmon guys. Please switch it off on my account

Visitor

The name of the thing that I'm listening changes to ,,ad" and I hear an ad. I'm not paying premium to get ads, cmon guys. Please switch it off on my account

untilthen

Regular

478 Views

2 replies

0 likes

  • 478 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why iam I paying a premium app and still have all the adds

Iam paying for something i don’t get and it will be great as iam on a metal heathal plan,like to talk to someone not a text about this

Visitor

Iam paying for something i don’t get and it will be great as iam on a metal heathal plan,like to talk to someone not a text about this

untilthen

Regular

301 Views

2 replies

0 likes

  • 301 Views
  • 2 replies
  • 0 likes

Solved!! Non-explicit (nor inappropriate) song is unplayable

PlanFreeCountryUSADeviceDELL LaptopOperating SystemChrome (Web browser) My Question or IssueI have a song in one of my playlists (Candle Queen by Ghost and Pals & Silver Chord Music) that is unplayable now when it was playable previously. I'm not sur...

Regular

Plan Free Country USA Device DELL Laptop Operating System Chrome (Web browser)   My Question or Issue I have a song in one of my playlists (Candle Queen by Ghost and Pals & Silver ...

osornios

Spotify Star

444 Views

1 replies

0 likes

Other
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Localização de origem

Solicitei envio do meu single para as playlists e pediram pra confirmar localização de origem do artista ,coloquei minha cidade mas não carrega as opções e não me permite avançar para a próxima etapa ,verifiquei minha internet e tentei em outras plat...

Visitor

Solicitei envio do meu single para as playlists e pediram pra confirmar localização de origem do artista ,coloquei minha cidade mas não carrega as opções e não me permite avançar para a próxima etapa...

AntonioCarlosPinto

Visitor

1065 Views

5 replies

2 likes

  • 1065 Views
  • 5 replies
  • 2 likes

Superuser Contribution Introducing a Private Listening Mode to Prevent Algorithmic Influence

Hello Spotify Team,I would like to propose the introduction of a “Private Listening Mode” on Spotify. The main idea is to allow users to listen to music without it influencing the recommendations and algorithmic suggestions on their account.Often, wh...

Visitor

Hello Spotify Team, I would like to propose the introduction of a “Private Listening Mode” on Spotify. The main idea is to allow users to listen to music without it influencing the recommendations a...

Yordan

Moderator

662 Views

1 replies

1 likes

  • 662 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify widget unables the back button on first songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe new widget doesn't allow for a single or the first song in a list to be restarted, the bu...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The ne...

MihailY

Moderator

273 Views

1 replies

0 likes

music
Other
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Plays for about 1:05 then stops

PlanfreeCountryCanadaDeviceGoogle Pixel and Windows ComputerOperating SystemGoogle and Windows My Question or IssueI have been trying to listen to podcasts for the past few months now but whenever I try to play an episode it plays for exactly 1:05 an...

Casual Listener

Plan free Country Canada Device Google Pixel and Windows Computer Operating System Google and Windows   My Question or Issue I have been trying to listen to podcasts for the past few m...

MihailY

Moderator

379 Views

3 replies

0 likes

Other
  • 379 Views
  • 3 replies
  • 0 likes

Spotify on Roku song issues

Well I was very happy to see Spotify on Roku but have noticed an issue with some songs not playing correctly. Stopping in the middle of the song or getting choppy and I have confirmed it isn't my ISP or Router for that matter. This is clearly an issu...

Newbie

Well I was very happy to see Spotify on Roku but have noticed an issue with some songs not playing correctly. Stopping in the middle of the song or getting choppy and I have confirmed it isn't my ISP...

Ziggyx

Visitor

7610 Views

27 replies

7 likes

  • 7610 Views
  • 27 replies
  • 7 likes

can’t listen to a song

when ever i try to listen to wutiwant by saraunh0ly it immediately says song unavailable so is this just a bad update or just me?

Visitor

when ever i try to listen to wutiwant by saraunh0ly it immediately says song unavailable so is this just a bad update or just me?  

Jeezzzz

Visitor

406 Views

1 replies

0 likes

ps3
  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Are ratings anonymous?

Hi, if I rate a podcast can the creator specifically see it was me who rated it or are my ratings anonymous?

Visitor

Hi, if I rate a podcast can the creator specifically see it was me who rated it or are my ratings anonymous? 

Novy

Moderator

2314 Views

1 replies

0 likes

Other
  • 2314 Views
  • 1 replies
  • 0 likes

very slow platform

3 days ago the web platform is too slow to create a playlist, when opening a playlist, adding a song, changing the order of the songs it takes forever, you have to wait a long time for it to be useful I hope they fix it soon

Casual Listener

3 days ago the web platform is too slow to create a playlist, when opening a playlist, adding a song, changing the order of the songs it takes forever, you have to wait a long time for it to be usefu...

Luan

Spotify Star

436 Views

3 replies

2 likes

Account
  • 436 Views
  • 3 replies
  • 2 likes

Superuser Contribution Stuck in a Login Loop

Hello. I have been stuck in a login loop for over a week and am unable to access my podcast. When I try to login, it asks me if I have a podcast already or want to start one. I choose that I already have one. It asks for the RSS feed link, which I en...

Visitor

Hello.  I have been stuck in a login loop for over a week and am unable to access my podcast.  When I try to login, it asks me if I have a podcast already or want to start one.  I choo...

Yordan

Moderator

484 Views

1 replies

0 likes

Other
  • 484 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’m not able to watch podcasts in a video

I did exactly as you instructed but it’s still not working I logged out and also deleted the app still doesn’t work and I used my laptop to login and still I’m not able to watch podcasts in a video

Visitor

I did exactly as you instructed but it’s still not working I logged out and also deleted the app still doesn’t work and I used my laptop to login and still I’m not able to watch podcasts in a video&n...

AlejaR

Moderator

148 Views

1 replies

0 likes

Other
  • 148 Views
  • 1 replies
  • 0 likes

Spotify Connect Receivers

HelloI am looking for an inexpensive receiver that has Spotify Connect. I ultimately want to stream from my Google Hub to a receiver where I will connect my wired house speakers to. Looking for any and all suggestions!Thanks!-Bruce

Visitor

Hello I am looking for an inexpensive receiver that has Spotify Connect.  I ultimately want to stream from my Google Hub to a receiver where I will connect my wired house speakers to.  Loo...

244 Views

0 replies

0 likes

Chromecast
  • 244 Views
  • 0 replies
  • 0 likes

Superuser Contribution New tab where spotify recomends sounds like tiktok

Personalized Recommendations: Leveraging Spotify’s existing recommendation algorithms or maybe ehance it , the music shown would be personalized based on the user's listening history and preferences, ensuring relevance and increasing user engagement....

Visitor

   Personalized Recommendations: Leveraging Spotify’s existing recommendation algorithms or maybe ehance it , the music shown would be personalized based on the user's listening history an...

Yordan

Moderator

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify desktop automatically logged in on fire stick

My parents unknowingly hijacked my spotify account on their amazon fire stick. I never logged into my account on their device and I don't want this happening.

Newbie

My parents unknowingly hijacked my spotify account on their amazon fire stick. I never logged into my account on their device and I don't want this happening.

Dessi

Moderator

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes