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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

59992 Views

7 replies

4 likes

  • 59992 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

gdaley89

Visitor

38232 Views

213 replies

18 likes

Other
  • 38232 Views
  • 213 replies
  • 18 likes

missing original soundtracks

There are some original soundtracks on Spotify but also a lot of cover versions performed by some infamous orchestre with horrible orchestration. Why Spotify, why?

Newbie

There are some original soundtracks on Spotify but also a lot of cover versions performed by some infamous orchestre with horrible orchestration. Why Spotify, why?

Carina

Community Legend

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Playlists are empty

The past month I've been having troubles with my spotify playlists. The content of three playlists is gone. Three playlists are empty (on all of my devices; MacBook Air and Windows Phone). I've tried to restart Spotify and reinstall it. Nothing seems...

Casual Listener

The past month I've been having troubles with my spotify playlists. The content of three playlists is gone. Three playlists are empty (on all of my devices; MacBook Air and Windows Phone). I've tried...

fanzyfanzz

Casual Listener

674 Views

4 replies

0 likes

  • 674 Views
  • 4 replies
  • 0 likes

Steven Wilson albums not aviable

Hello Spotify and others! 10 days ago I recived a message saying that 3 albums by Steven Wilson now was aviable on Spotify. But the albums doesn't appear on his Spotify profile and the album "Cover Version" you've linked to opens, but all the songs a...

Casual Listener

Hello Spotify and others!   10 days ago I recived a message saying that 3 albums by Steven Wilson now was aviable on Spotify. But the albums doesn't appear on his Spotify profile and the a...

richter-r

Newbie

1515 Views

3 replies

0 likes

  • 1515 Views
  • 3 replies
  • 0 likes

Network streaming

I have a digital Plinius network audio system and would like to be able to stream spotify files to it. Do I need to suggest this to Plinius or can Spotify solve my problem ?

Newbie

I have a digital Plinius network audio system and would like to be able to stream spotify files to it. Do I need to suggest this to Plinius or can Spotify solve my problem ?

Morgadon

Roadie

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Nickname on Sonos

How do I change my spotify nickname that appears on Sonos?

Casual Listener

How do I change my spotify nickname that appears on Sonos?

user-removed

Not applicable

492 Views

2 replies

0 likes

  • 492 Views
  • 2 replies
  • 0 likes

Solved!! Charged Twice!

I was chagred twice and after emailing spotify about 3 times over a month...I have still not been issued a refund or an explanation!

Regular

I was chagred twice and after emailing spotify about 3 times over a month...I have still not been issued a refund or an explanation!

ChrisNight

Regular

1270 Views

10 replies

0 likes

Connect
  • 1270 Views
  • 10 replies
  • 0 likes

Why new Klaxons album not aviable in USA

Why new Klaxons album "love frequency" I added to playlist is not aviable for my friend from USA ?Im located in Germany.

Casual Listener

Why new Klaxons album "love frequency" I added to playlist is not aviable for my friend from USA ?Im located in Germany.

niwa90

Casual Listener

320 Views

2 replies

0 likes

  • 320 Views
  • 2 replies
  • 0 likes

Solved!! a song is selected to the wrong artist

hi there- a song that is on spotify which is sang by myself is for some reason synced to the wrong artist with the same name as mine. does anyone know how to let spotify know that this song is not sang by this person but by me? Thanks

Newbie

hi there- a song that is on spotify which is sang by myself is for some reason synced to the wrong artist with the same name as mine. does anyone know how to let spotify know that this song is not sa...

kbrooksc

Community Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

missing songs

Hello Spotify! I dont mean to be a bother just a tiny request. Two of the best songs by Jack Johnson have mysteriously vanished from spotify, and usually i wouldn't make a fussy about something so small but you must see, I need them back. Potential b...

Casual Listener

Hello Spotify!   I dont mean to be a bother just a tiny request. Two of the best songs by Jack Johnson have mysteriously vanished from spotify, and usually i wouldn't make a fussy about some...

Marco

Community Legend

601 Views

2 replies

0 likes

  • 601 Views
  • 2 replies
  • 0 likes

Childish Gambino-The Rest of his music

Hundreds of his songs are completely free on the internet that would be nice to have on spotify

Newbie

Hundreds of his songs are completely free on the internet that would be nice to have on spotify

Josh

Community Legend

536 Views

1 replies

0 likes

Other
  • 536 Views
  • 1 replies
  • 0 likes

Spotify cannot play music on my computer

Hi! I just downloaded the Spotify app onto my computer. I had previously had it on my old laptop, so I had already had an account. When I try to play music, however, it comes up with an error message that says "There is a problem with your sound card...

Casual Listener

Hi!  I just downloaded the Spotify app onto my computer.  I had previously had it on my old laptop, so I had already had an account.  When I try to play music, however, it comes up wit...

Flixx

Community Legend

1722 Views

7 replies

0 likes

Other
  • 1722 Views
  • 7 replies
  • 0 likes

Cannot access music with Samsung Smart TV app

I recently downloaded the Spotfiy app for my Samsung Smart TV. I am a premium Spotify user, but when I logged in, I was not able to access any of my music. It's like I have to start all over with savings music and playlists. Is there a way to get my ...

Newbie

I recently downloaded the Spotfiy app for my Samsung Smart TV. I am a premium Spotify user, but when I logged in, I was not able to access any of my music. It's like I have to start all over with sav...

user-removed

Not applicable

636 Views

1 replies

0 likes

Samsung
  • 636 Views
  • 1 replies
  • 0 likes

Music Addition: Hazy - Rosi Golan feat. William Fitzsimmons

I could not find this song on Spotify for a very long time. Please add this to the list. I oculd only find it on Pandora

Newbie

I could not find this song on Spotify for a very long time. Please add this to the list. I oculd only find it on Pandora 😞

buxshunyi

Newbie

1533 Views

2 replies

5 likes

Music request
  • 1533 Views
  • 2 replies
  • 5 likes

Solved!! Question: How Spotify Gets Their Music?

Hey there! I have a question about how Spotify edncodes, recieves, and brings the music to the hands of the public.Are original master copies sent to Spotfy's servers, where they are encoded, and then put on their database for the public to listen to...

Music Fan

Hey there! I have a question about how Spotify edncodes, recieves, and brings the music to the hands of the public. Are original master copies sent to Spotfy's servers, where they are encoded...

albesco

Newbie

4601 Views

3 replies

0 likes

  • 4601 Views
  • 3 replies
  • 0 likes

Request song

Please addKeira knightley - a step you cant take backTich- breathe in breathe out

Newbie

Please add Keira knightley - a step you cant take back Tich- breathe in breathe out

MichaelW

Community Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Solved!! I would like the songs of "Zo Moeilijk" in Spotify. So I connected to them, but..

On Twitter I had a little conversation with @roscovitz and @top_notch. I asked them why there is no music on Spofity, but they told me there is..Is it possible that I cannot see their music or something? We even send each other screenprints for some ...

Casual Listener

On Twitter I had a little conversation with @roscovitz and @top_notch. I asked them why there is no music on Spofity, but they told me there is.. Is it possible that I cannot see their music or some...

Carina

Community Legend

747 Views

4 replies

0 likes

Other
  • 747 Views
  • 4 replies
  • 0 likes

Spotify doesn't start anymore. WP 8.1

The problem now happens the second time.The first time I was able to solve it by rebooting my phone.Now the problem seems a bit more serious.The problem occurred, when I was playing via AUX/Earphones on another device. I noticed that I was not able t...

Casual Listener

The problem now happens the second time. The first time I was able to solve it by rebooting my phone. Now the problem seems a bit more serious. The problem occurred, when I was playing via AUX/Ear...

pinnarandolf

Casual Listener

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

FreeTrial issue

I recently signed up for the 30-day free trial but it is only showing the 7 day trial. How can i fix that?

Visitor

I recently signed up for the 30-day free trial but it is only showing the 7 day trial. How can i fix that?

Carina

Community Legend

304 Views

1 replies

0 likes

Music
Other
  • 304 Views
  • 1 replies
  • 0 likes