Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...
Visitor
23872 Views
9 replies
2 likes
I lost all saved music? I thought at first this was because I was offline but then I reconnected and there are no songs in my saved songs and albums? help! I only logged at a public computer with the web player before this happened. Been using spotif...
I lost all saved music? I thought at first this was because I was offline but then I reconnected and there are no songs in my saved songs and albums? help! I only logged at a public computer with the...
Spotify Star
1095 Views
3 replies
0 likes
When will this disaster of an app get fixed? 1. There's no syncing of local files, THIS IS IMPORTANT! 2. Offline lists tend to stutter every now and then as if its not using the offline songs, and have to buffer. 3. If i have a playlist of say, 300+ ...
When will this disaster of an app get fixed? 1. There's no syncing of local files, THIS IS IMPORTANT! 2. Offline lists tend to stutter every now and then as if its not using the offline ...
Casual Listener
511 Views
2 replies
3 likes
I've just attempted to add the album after searching it. All the tracks
show however when I click on them it says they're unavailable. Is this a
glitch or are they not actually on Spotify even though listed?
Thanks
I've just attempted to add the album after searching it. All the tracks show however when I click on them it says they're unavailable. Is this a glitch or are they not actually on Spotify even though...
Spotify
452 Views
1 replies
0 likes
I was recently in Poland and heard a few Polish artists on someone's Spotify account. When I tried to find them on my account, they don't show up. Why do international artists that are on Spotify, not show up on US premium accounts?
I was recently in Poland and heard a few Polish artists on someone's Spotify account. When I tried to find them on my account, they don't show up. Why do international artists that are on...
Spotify Star
397 Views
1 replies
0 likes
hi all, I tried to listen spotify premium through my car bluetooth. my mobile is samsung note 3 android 4.4.2 and my car plays by Uconnect fiat/alfaromeo the car system connects my mobile but is impossible to listen the music in this way: the mobile ...
hi all, I tried to listen spotify premium through my car bluetooth. my mobile is samsung note 3 android 4.4.2 and my car plays by Uconnect fiat/alfaromeo the car system connects my mobile but i...
Regular
27674 Views
10 replies
0 likes
There was an ad that said that for 0,99EUR i could have 3 moths of premium, but i bought a premium account and i just got a month. How can i get my 3 monts offer?
There was an ad that said that for 0,99EUR i could have 3 moths of premium, but i bought a premium account and i just got a month. How can i get my 3 monts offer?
Spotify Star
306 Views
2 replies
0 likes
So when I try to open the app it say I need to install flash... so It downloads flash and I install it... then when I try to open spotify the same thing happens over and over again. (I have tried to re install and start over a few times, same thing w...
So when I try to open the app it say I need to install flash... so It downloads flash and I install it... then when I try to open spotify the same thing happens over and over again. (I have tried to ...
Newbie
378 Views
1 replies
0 likes
Hi have use spotify connect on my android and streem to my yamaha rx 830 reciver. With spotify connect.My father have an other spotify account, (famely) and want to use the rx-830 reciver too. But he or no one else with another can connect to my reci...
Hi have use spotify connect on my android and streem to my yamaha rx 830 reciver. With spotify connect. My father have an other spotify account, (famely) and want to use the rx-830 reciver too. Bu...
Not applicable
8927 Views
5 replies
0 likes
On spotify, there are a few songs that I like from this one artist, and they're on the same album. The other day I added these songs to one of my playlists, and I listened to them to my heart's desire. However, since this morning, when I went back to...
On spotify, there are a few songs that I like from this one artist, and they're on the same album. The other day I added these songs to one of my playlists, and I listened to them to my heart's desir...
Spotify Star
1815 Views
2 replies
0 likes
I've updated all programs. Reguardless of what I do Spotify is not seeing my premium account. Any guidance would be appreciated.
I've updated all programs. Reguardless of what I do Spotify is not seeing my premium account. Any guidance would be appreciated.
Spotify Star
408 Views
2 replies
0 likes
What is going on?! This is my second post in a week. Random albums are starting to disappear on Spotify and it is NOT cool. I would like to know why this is happening. If this occurs again, I will be deactivating my subscription.
What is going on?! This is my second post in a week. Random albums are starting to disappear on Spotify and it is NOT cool. I would like to know why this is happening. If this occur...
Spotify Star
357 Views
1 replies
0 likes
On my BB 9790 installed v 0.5.1.2 (according to My World info), v 0.5.1.1.g8d00422e according Spotify itself, quite often items stop playing a couple of seconds (4 or 5 seconds) before their end. This is very annoying. I need to manually advance to t...
On my BB 9790 installed v 0.5.1.2 (according to My World info), v 0.5.1.1.g8d00422e according Spotify itself, quite often items stop playing a couple of seconds (4 or 5 seconds) before their end. Thi...
233 Views
0 replies
0 likes
Just found out that Spotify does now give Sonos access to Spotify Radio. This is a major deal breaker considering many other services do allow access. Is this something that Spotify is actively working on or has the company taken a hard position on t...
Just found out that Spotify does now give Sonos access to Spotify Radio. This is a major deal breaker considering many other services do allow access. Is this something that Spotify ...
377 Views
0 replies
0 likes
Hi there. New to this so excuse me if I do it wrong!<br><br>I use Spotify on my iPad and also my Blackberry Bold 9900. When I star a track on the Blackberry Spotify app it saves into my list. But when I load Spotiy on my iPad the music is...
Hi there. New to this so excuse me if I do it wrong!&lt;br&gt;&lt;br&gt;I use Spotify on my iPad and also my Blackberry Bold 9900. When I star a track on the Blackberr...
Community Legend
313 Views
1 replies
0 likes
Hi can anybody tell me why I can only view and play my playlists and not my albums,artists, songs ect in my Spotify account on smart tv.
Hi can anybody tell me why I can only view and play my playlists and not my albums,artists, songs ect in my Spotify account on smart tv.
Community Legend
398 Views
1 replies
0 likes
Hi,I pay for a Spotify premium account and uses my Facebook log in..The problem is that i can't log on to Spotify through my Sonos system with my facebook log in..So I need to delete my account that I log on to with my Facebook, then create a new spo...
Hi, I pay for a Spotify premium account and uses my Facebook log in.. The problem is that i can't log on to Spotify through my Sonos system with my facebook log in.. So I need to delete my account...
Newbie
21162 Views
26 replies
0 likes
Hi, I logged in my Spotify account for windows and realized all my playlists had dissapeared. I tried to recover them through the website but it didn't show any playlist to be recovered. I would be very thankful if you guys could help me. Thank you!
Hi, I logged in my Spotify account for windows and realized all my playlists had dissapeared. I tried to recover them through the website but it didn't show any playlist to be recovered. I would be v...
Spotify Star
1060 Views
9 replies
3 likes
Hi, I recently discovered that SpotifyConnect is available for Amazon FireTV and I'm very happy with that. Unlike most other devices, on FireTV SpotifyConnect has plenty of storage available. How can I enable caching just like in Android App so that ...
Hi, I recently discovered that SpotifyConnect is available for Amazon FireTV and I'm very happy with that. Unlike most other devices, on FireTV SpotifyConnect has plenty of stor...
304 Views
0 replies
0 likes
Hey there, this is kind announcement. Some of my music in list unavailable, greyed out. Just in one night from many labels!! What's this?? Tried to search on Rdio and Deezer, music is available for stream from same labels, exactly Spotify is now miss...
Hey there, this is kind announcement. Some of my music in list unavailable, greyed out. Just in one night from many labels!! What's this?? Tried to search on Rdio and Deezer, mu...
Not applicable
769 Views
7 replies
0 likes
