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Please see below the most popular frequently asked questions.

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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • babatjie
  • Visitor
  • 5174 Views
  • 35 replies
  • 6 likes
  • Other
  • 5174 Views
  • 35 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18732 Views
  • 9 replies
  • 2 likes
  • Other
  • 18732 Views
  • 9 replies
  • 2 likes

Why is 'I See Fire' available in every country other than the U.S.?

'I See Fire' by Ed Sheeran I can't figure out why this song isn't available in the U.S. on Spotify. It's in the top list of many other countries. It was released 3-4 months ago. Does anyone know? I'm baffled.

  • Newbie
  • 'I See Fire' by Ed Sheeran   I can't figure out why this song isn't available in the U.S. on Spotify.  It's in the top list of many other countries.  It was released 3-4 months ago...
  • pnc
  • Community Legend
  • 2717 Views
  • 1 replies
  • 3 likes
  • 2717 Views
  • 1 replies
  • 3 likes

Generate Playlists from my Music automatically

Hi all, Is there any way I can get Spotify to generate playlists automatically from the I have added to the "Your Music" section? For example, if I wanted a rock mix, it would generate one from the songs I have saved there. Thanks, Derek

  • Regular
  • Hi all,   Is there any way I can get Spotify to generate playlists automatically from the I have added to the "Your Music" section? For example, if I wanted a rock mix, it would generate one...
  • Derekirl
  • Regular
  • 365 Views
  • 2 replies
  • 0 likes
  • Other
  • 365 Views
  • 2 replies
  • 0 likes

Help blackberry question

Hello, I want to know if are going to return the spotify for blackberry 9320. I really want it. I download and file but when it starts to download the program says that the file dont exist , So anyone have the program, or any solution of this problem...

  • Newbie
  • Hello, I want to know if are going to return the spotify for blackberry 9320. I really want it. I download and file but when it starts to download the program says that the file dont exist , So any...
  • Peter__
  • Community Legend
  • 795 Views
  • 1 replies
  • 0 likes
  • BB10
  • 795 Views
  • 1 replies
  • 0 likes

Spotify shows unrelated albums to an artist's discography

The band Cynic has albums from another artist on their discography. For instance, the album Sick Jacken – Terror Tapes, Vol. 1. Please fix it and remove unrelated albums. Cheers!

  • Casual Listener
  • The band Cynic has albums from another artist on their discography. For instance, the album Sick Jacken – Terror Tapes, Vol. 1. Please fix it and remove unrelated albums. Cheers!
  • Peter__
  • Community Legend
  • 917 Views
  • 1 replies
  • 0 likes
  • 917 Views
  • 1 replies
  • 0 likes

Do you have "Sons of Anarchy" songs as available?

As in title. I am asking of curious. In mine (Poland) it's blocked with message, that it isn't available in my country. For example that: https://play.spotify.com/album/3M18rHXLz7eFOQXRMJcBk9 EDIT: Sorry for the wrong place.

  • Casual Listener
  • As in title. I am asking of curious. In mine (Poland) it's blocked with message, that it isn't available in my country.   For example that: https://play.spotify.com/album/3M18rHXLz7eFOQ...
  • BuffaloM1903
  • Casual Listener
  • 1739 Views
  • 2 replies
  • 0 likes
  • Other
  • 1739 Views
  • 2 replies
  • 0 likes

facebook mail change // device password mail

Hey, I have two problems: 1. I recently changed my facebook email address which means I also need to change my mail on spotify. But the changes did not appear in the spotify account settings, even if it says it could only be change via my fb profile,...

  • Newbie
  • Hey, I have two problems: 1. I recently changed my facebook email address which means I also need to change my mail on spotify. But the changes did not appear in the spotify account settings, even ...
  • Peter__
  • Community Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • Onkyo
  • 426 Views
  • 1 replies
  • 0 likes

Streaming from WIndows Phone 8 to Wireless Speaker (Pioneer A4)

Just checking if this is possible vie network. I have my iPad streaming perfectly ... My son can stream from his Android, but not sure how to do this with Windows Phone 8. I have the app, but cannot see how I can connect to devices ... is this only a...

  • Casual Listener
  • Just checking if this is possible vie network. I have my iPad streaming perfectly ...  My son can stream from his Android, but not sure how to do this with Windows Phone 8. I have the app,...
  • gw1zzer
  • Casual Listener
  • 3313 Views
  • 11 replies
  • 0 likes
  • WP 8
  • 3313 Views
  • 11 replies
  • 0 likes

Sharing Playlists

Hey,A friend and I are trying to share our playlists of "Starred" music. They can see mine but I can't see theirs.I'm in Ireland and they are in America. Is that a problem?Any info would be great, thanks

  • Casual Listener
  • Hey, A friend and I are trying to share our playlists of "Starred" music. They can see mine but I can't see theirs. I'm in Ireland and they are in America. Is that a problem? Any info would ...
  • Peter__
  • Community Legend
  • 408 Views
  • 4 replies
  • 0 likes
  • 408 Views
  • 4 replies
  • 0 likes

Solved!! Logging Problem with squeezebox after switching to premium

I sucessfully tested the spotify free account for the free 48 hours test period with my squeezebox Touch and Radio devices. After that I switched to the 30 days Test premium membership, entered sucessfully my payment and got the Mail confirming that ...

  • Regular
  • I sucessfully tested the spotify free account for the free 48 hours test period with my squeezebox Touch and Radio devices. After that I switched to the 30 days Test premium membership, entered suces...
  • walkingonedge
  • Newbie
  • 8294 Views
  • 22 replies
  • 0 likes
  • 8294 Views
  • 22 replies
  • 0 likes

Solved!! When someone shares a song with me, can I get an email notification?

Hi, When someone share's a song with me via "Sent to...", I'd like to receive an email notification. I see that, in my profile settings thre's an "Email Notifications" section, but no option to enable the functionality I want. A text would work too.....

  • Regular
  • Hi, When someone share's a song with me via "Sent to...", I'd like to receive an email notification. I see that, in my profile settings thre's an "Email Notifications" section, but no option to e...
  • Peter__
  • Community Legend
  • 1417 Views
  • 1 replies
  • 0 likes
  • Other
  • 1417 Views
  • 1 replies
  • 0 likes

Cant surf after using spotify!

Simply put. When I use spotify, I cant load webpages. I can surf around on facebook a little bit (sometimes it doesnt work) Whats wrong? Thanks.

  • Casual Listener
  • Simply put. When I use spotify, I cant load webpages. I can surf around on facebook a little bit (sometimes it doesnt work)   Whats wrong?   Thanks.
  • wolliam
  • Casual Listener
  • 1279 Views
  • 6 replies
  • 0 likes
  • 1279 Views
  • 6 replies
  • 0 likes

Windows Phone app is an absolute disgrace

I've canceled my premium account today because the app for WP is broken beyond measure. 9/10 times spotify can't connect with the internet, even after a reboot or after reinstalling the app and I'm having constant crashes. After a couple of months of...

  • Newbie
  • I've canceled my premium account today because the app for WP is broken beyond measure. 9/10 times spotify can't connect with the internet, even after a reboot or after reinstalling the app and I'm h...
  • user-removed
  • Not applicable
  • 449 Views
  • 3 replies
  • 3 likes
  • 449 Views
  • 3 replies
  • 3 likes

[ONKYO] Playlist structure only partially synced

I recently changed the way I organize playlists and folders in Spotify. I didn't create any new playlists, just new folders and structure. Only part of this reorganization appears to be synced to the Onkyo client; not all new folders exist and not al...

  • Gig Goer
  • I recently changed the way I organize playlists and folders in Spotify. I didn't create any new playlists, just new folders and structure. Only part of this reorganization appears to be synced to the...
  • boomshot
  • Regular
  • 654 Views
  • 3 replies
  • 2 likes
  • 654 Views
  • 3 replies
  • 2 likes

Windows Phone 8 App can only play one song

I am a Spotify premium subscriber. I am trying to listen to playlists on my Windows Phone (HTC 8S) but the app will only play one song, and then stop playing. Doesn't matter what playlist. I have tried uninstalling/reinstalling the app a number of ti...

  • Roadie
  • I am a Spotify premium subscriber. I am trying to listen to playlists on my Windows Phone (HTC 8S) but the app will only play one song, and then stop playing. Doesn't matter what playlist. I have tri...
  • joeyfallon
  • Newbie
  • 548 Views
  • 2 replies
  • 1 likes
  • WP 8
  • 548 Views
  • 2 replies
  • 1 likes

Volbeat "Beyond Hell / Above Heaven" songs not playable

Hello, the Volbeat album "Beyond Hell / Above Heaven" isn't working as it should be!The songs are not playing. I have checked it but it's just this particular Volbeat album which isn't working properly!I even restarted my Spotify to make sure it was ...

  • Newbie
  • Hello, the Volbeat album "Beyond Hell / Above Heaven" isn't working as it should be! The songs are not playing. I have checked it but it's just this particular Volbeat album which isn't working ...
  • 267 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 267 Views
  • 0 replies
  • 0 likes

Change the storage location for offline files on Windows Phone 8

Hi, how can I change the storage location for the offline files on Windows Phone 8. There is always too less space on the default location but enough free space on the inserted SD card. Other apps allow the change of the storage location, for example...

  • Casual Listener
  • Hi, how can I change the storage location for the offline files on Windows Phone 8. There is always too less space on the default location but enough free space on the inserted SD card. Other app...
  • SSebash
  • Newbie
  • 1195 Views
  • 5 replies
  • 1 likes
  • WP 8
  • 1195 Views
  • 5 replies
  • 1 likes

HELP - Why are my songs on here if I've never sent them to spotify?

I use TuneCore to distribute my music, but my previous releases were never sent to Spotify, but I have 6 songs on here....Can I do anything about that because I'm clearly not getting paid for it? I don't know what to do.

  • Newbie
  • I use TuneCore to distribute my music, but my previous releases were never sent to Spotify, but I have 6 songs on here....Can I do anything about that because I'm clearly not getting paid for it? I d...
  • hans-jürgen
  • Roadie
  • 396 Views
  • 1 replies
  • 0 likes
  • Other
  • 396 Views
  • 1 replies
  • 0 likes

Can't synchronize PC with WP8

Although I can add my my local music files to my spotify's playlist in the PC version, when using spotify in t my Windows Phone 8 device those songs don't appear in the same playlists. How can I make them appear ? I'm a premium user ! Thank you.

  • Newbie
  • Although I can add my my local music files to my spotify's playlist in the PC version,  when using spotify in t my Windows Phone 8 device those songs don't appear in the same playlists. How can ...
  • Peter__
  • Community Legend
  • 332 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 332 Views
  • 2 replies
  • 0 likes

Wrong Artist - John Harle & Marc Almond

I would like to inform that when I listen to the new album by John Harle & Marc Almond, "The Tyburn Tree: Dark London", it scrobbles as John Harle only. Could you change "artist tag" to John Harle & Marc Almond ?

  • Newbie
  • I would like to inform that when I listen to the new album by John Harle & Marc Almond, "The Tyburn Tree: Dark London", it scrobbles as John Harle only. Could you change "artist tag" to John Harl...
  • Peter__
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes