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Plan
Premium
Country
Germany
Device
Fairphone 4
Operating System
Android 12
My Question or Issue
Since a few weeks, I cannot download podcasts. Whenever I tap to download an episode, the wheel starts turning and doesn't stop. As soon as I go to flight mode, I have no access to the episodes that I tried to download. Even the ones that I downloaded long time ago, where not accessible offline anymore.
Downloading music works as usual.
I restarted my device multiple times, reinstalled spotify multiple times (including clean reinstall) but it's the same.
I have a lot of space left for data storage. I also tried dowloading via mobile internet, doesn't work either.
I would be very pleased for receiving support 🙂
Solved! Go to Solution.
Hey there @Jösh & @Dark_Hurrabusch,
Thanks for the additional info!
Seems like the issue might be related to the operating system. Since it's not a fully supported OS, we can only recommend keeping the app up-to-date so that you don't miss out on any fix.
We would usually suggest some troubleshooting, similar to what @Jösh already mentioned. However, we're not able to guarantee that it will work in this specific case.
The Community is here for you, should anything else come to mind!
I kept on trying a little bit of this, a little bit of that. And - for whatever reason - it works again.
> Problem was solved.
Hey @Jösh,
Apologies for the late reply here, we just came across your post!
I'm glad everything works well though, thank you for letting us know 🙂
If the issue resurfaces or should anything else come up, don't hesitate to reach back to us 🙌🏼
Many thanks!
Unfortunately, the issue comes back again and again. After a few days, I cannot access the episodes offline and I can only see the spinning wheel. Often, it will work again after a log out/log in. But also the issue will come back soon…
Hey there @Jösh,
Thanks for getting back to us.
Could you let us know if you're using an SD card? If so, we suggest that you remove it > perform a clean reinstall of the app > restart your phone and check if this did the trick.
If the issue persists, could you ask a friend or a relative to log in to their account on your phone and check if they can replicate this behavior?
We'll be on the lookout.
Hej @Eni,
Thank you very much for the quick response. Can I reinsert the SD card right after the clean reinstallation? Or what would be the idea?
Hi @Eni,
Meanwhile I've done quite some tests.
I realized, that my offline episodes were gone after an update. I cannot yet say, if that was just a coincidence or if it is reproducable.
What I found reproducable: Whenever I restart my phone, my offline episodes are anavailable and the spinning wheel appears instead. Then, I have to logout. When I want to relogin, the following error appears:
So the login fails. After restarting the device, I can relogin and download the episode sucessfully. This whole procedure, I repeated several times and it happens every time. And: I also tested the procedure with the SD card removed, same behavior.
One additional test I did: After the logout, when I 'Clear storage' of spotify in the app manager, it is possible to login without a restart of my device (the error message would not appear again). However, it is still not possible to download episodes. Therefore, it seems that I cannot avoid a restart.
Hope to hear from you soon!
Hey @Jösh,
Thanks for getting back to us.
You mentioned that you already tried with a different internet connection, just to confirm, did you get the exact same result?
On another note, it'd be useful if you could ask someone such as a friend to log in to their account on your phone to see if they can replicate this behavior. This will help us determine if the issue is account-related. Also, could you try logging in to your account on a different mobile device to check if the same happens?
We'll be on the lookout.
Hi @Eni,
Yes, the result is independent from the internet connection I use.
Finally, I found someone having spotify premium who also knows his credentials. I was able to reproduce the issues, i.e., the offline episodes were not accessible after I had restarted my phone and I was not able to download them.
Hi @Jösh,
Thanks for the reply. Can you confirm if you also tested on different devices as @Eni suggested? If you haven't, please try and do so and let us know how it goes.
Keep us posted.
Hi @Joan,
I use a Fairphone 3, I am from Germany like @Jösh and have exactly the same problem since Sep/Oct as well (did all possible troubleshooting steps, too).
Is it possible that there is a connection of this error to the proprietary Google libraries? I use a LineageOS-fork of Android 12 (/e/OS) which relies on microG, an open-source implementation of those libraries. Many Fairphone users use /e/OS, so maybe it's the same issue with @Jösh's Fairpone 4 here.
Hi @Joan,
Yes, I had tested it on my old phone, the issue did not happen. Sorry for not letting you know before.
And I can confirm what @Dark_Hurrabusch mentioned, I am using /e/OS.
Hey there @Jösh & @Dark_Hurrabusch,
Thanks for the additional info!
Seems like the issue might be related to the operating system. Since it's not a fully supported OS, we can only recommend keeping the app up-to-date so that you don't miss out on any fix.
We would usually suggest some troubleshooting, similar to what @Jösh already mentioned. However, we're not able to guarantee that it will work in this specific case.
The Community is here for you, should anything else come to mind!
Hey @Maria,
Thanks for the support anyway. Sorry in that case for bothering. I did not expect it would be an issue with the OS since it had been working perfectly so far.
Hello!
I had the same problem with a FP3+ and /e/OS since a while.
For not giving up I searched every view weeks. Shortly I found this community link.
https://community.spotify.com/t5/Your-Library/Podcast-not-downloading-correctly/td-p/5872217
I tried the recommended things and for me what worked very well was to toggle on 'download audio only' under Settings > Data Saver.
Best regards
peter
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