"Fans also like" section missing on mobile devices

[Novy]

Hey folks, 

We've received some reports that the "Fans also like" section is missing under Artists' profile pages. The issue seems to be affecting both iOS and Android users.

This is being investigated.

[xicaradobutanta]

Same issue

[Bauernhof_Cornflakes]

Same problem here, since a couple of days, mabe a week.

It inly disappeared on my mobile app. I got an Google Pixel 7 Pro, Android Version 14, Spotify Version 8.9.38.494.

Thanks!

[tfowl]

This is also happening to me. I have a OnePlus 9 for private use and an iPhone 15 for work.

It's happening on both but not desktop/browser.

[kephren333]

Hi, I am also experiencing a disappearance of this function and it’s really damaging the experience. 

I use Spotify for years now and the fans also like is the key factor for me to keep using it and not move to another platform. Please solve this missing feature problem asap, hope it’s just a bug and not a choice, otherwise I’d move to another platform with no delay. 

Best

[EmpathyForever]

I’ve had this problem on my iPhone for about a week as well. It needs to get fixed.

[Amaral0044]

I have the same problem (Samsung Galaxy s23). When I logged in with another account, the "fans also like" section appeared normaly, but with my account it is missing. 

[Sroberts1212]

Can we please have an update? It's been 5 days.

I'm ready to cancel after 10 years. This basic function is key to my Spotify experience.

[Manny90_]

Glad it’s just a bug. Thought it was removed. Hopefully comes back soon. 

[Pandangan]

Same issue here, for about 2 weeks. 

Device: Xiaomi Poco X6 Pro

OS: Hyperos - Android 14

Spotify Version: 8.9.38.494

Hope it gets fixed soon.

[user-removed]

Going on two weeks. i've made hundreds and hundreds of playlists just from the "Fans also like" section. 

Not happy with this service one bit. Any update at all? @Novy 

[EmpathyForever]

I’m about ready to move on from Spotify. This issue really needs to be addressed.

I wonder how widespread this issue is.

Surely it can’t be too hard to address this bug/glitch. Fans Also Like is a key feature to making Spotify usable.

[12143084612]

I am also experiencing the same issue. I spent over an hour troubleshooting with Customer Support and the final workaround given was to create a new account. That means losing part of my data but most important (at least for me): losing my history/stats in Spotify. 
I Hope they can find a real fix soon!!!!

[DaanKeijzer]

I am on a Oneplus 9 pro, spotify version 8.9.38.494 and since 3 weeks or so my fans also like has also been missing.

[gw_5ko9y-p526]

@12143084612 , did Customer Support give any hints why creating a new account should help? I mean desktop and mobile client share the same account - desktop is working, mobile is not. I also hope they come up with a real fix soon, such recommendations are not helpful.

BTW, Spotify v8.9.38.494 is not working properly on a Pixel 8 Pro at my end.

[Shandorw]

I am also having this issue. Has anyone found a fix?

[user-removed]

Where is the update on this? ANY kind of update? I pay for Spotify Premium but am denied access to essential functions that i pay for. Fix this and provide compensation. This is preposterous!

[12143084612]

@gw_5ko9y-p526 they told me it was an issue with my account. Which now I can tell this isn’t correct. I challenged them when I was able to see “fans also like” section by accessing my same account on Chrome incognito mode. 
I am experiencing this issue in all my devices android and iOS. 
I reinstalled the app, logged out/logged in, clear cache…no luck!!  
So far I refuse to create a new account even when I can use my same email (based on their comments that day). 
So @Spotify please come back to us with a solution as soon as possible!

[Whystine]

Email from the customer's support team:

"Our tech team has confirmed this is a recent change we've made. We're always testing possible improvements, so you may see something new temporarily on the app. This is why you're seeing the change in one account but doesn't appear in another one...

We can't really confirm whether this will be a permanent change or a temporary one. Testing out features is part of our aim to make Spotify better overall so there could be times when you can't use the same feature anymore. 

We can't say if or when any specific features will be back. But as soon as we’ve got anything to announce, we’ll let everyone know via the Spotify Community"

They must be joking, this is insane. They can't fix it and they say that "they're trying things" and other confusing b*******.

Please, be serious and fix the issue, we're paying a subscription and we want all the features available.

[user-removed]

going along with what @Whystine is saying....this is bulls$&@! it's obviously an issue with our logins on the mobile apps (phone and tablet). we can't see it there but if we log in via a web browser or desktop app it is there. 

FIX THIS!!!! i pay for Spotify Premium but am not getting premium service!

[user-removed]

If @spotify is unwilling to fix this i am canceling my Premium subscription. Once i find a way to transfer my playlists from Spotify to Apple Music i am gone. this is VERY poor customer service.