Account created in different country can't join Family plan

[MrGrouse]

I upgraded to Premium for Family plan and wanted to add my family members, however it turned out that I couldn't add an existing account for a family member. I suspect this is because the account was originally created in a different country, where the family member was living at the time - I changed the country on the account, but it still can't be added to the plan.

Is this an intentional restriction? If so, it's patently ridiculous - people and families can and do move countries. Other than creating a new account for the family member, is there any way around it?

[Xenia]

Hey there @MrGrouse,

Thanks for reaching out about this in the Community. No worries - we're here to help!

If a family member you wish to add to your Family plan signed-up for their Spotify account while travelling abroad, they should be able to change the country settings once they have returned and join your plan. Head here to learn how to change the country settings.

For full information on Premium Family, we'd recommend taking a look at this support article.

Hope this helps. Let us know how you get on.

[yrt4]

This "family" thing really is not about families as families move around. Whoever thought this up was obviously not thinking clearly. Other music services do not do this. I am disappointed.

[Jmlaurence]

Hi I’m abroad on holiday with my family and have had Spotify premium for a considerable time and not really made use of it. I finally have time to sit down and invite my family so we can also listen to music on holiday and it won’t allow it. It is ridiculous. What is the solution as if we have to wait to return home this is a very stupid rule. 

[Timtimie]

Is there some reason for requiring us to change our payment method to one in the new country? Just moved back from The Netherlands to Ireland but my Dutch card gives cashback on spotify so want to keep that payment method, how do I change my country without changing payment method? (if its not possible then Spotify get suddenly much more expensive)

[Pikurnose]

I have the same issue, I purchased a spotify premium family plan today, and when I tried to add my brother, who had is account created in a different country, it still didnt work. I went to his account, and profile settings, and changed his location to my current country. However, after entering our home address, Spotify tells us that we are not in the same country? Not sure why, maybe it requires a few hours for the country change to come into effect? My brother has no payment methods attached to his account either.