Can’t join another family plan despite over 12 months???

[dlzj310]

Plan

Currently free

Country

Malaysia

Device

iPhone 15 Pro

Operating System

iOS 17.4

My Question or Issue

Got kicked out of my family plan since it’s the subscription period ended. Trying to join a new one but the error that says I can only join one every 12 months still popped up. I went back and check my subscription date last year and it was clearly past 12 months. WHY IS THIS HAPPENING

I know I can use a new account but I’m not going to go through all the hassles also my old account already has the algorithm for my music preferences so I’d very much intend to keep using it.

[Maxim]

Hey @dlzj310,

Thanks for reaching out.

If you've passed the date you last switched plans, then you should be able to join a different one now.

Can you please give it a try in an incognito window to see if that makes any difference? You can try clearing your browser's cache and cookies as well. Using a different device or asking the plan manager to send you a new invite might make a difference, too.

Let me know how it goes 🙂

[benjaminmacedo]

Plan

Free/Premium

Country

Peru

Device

(lenovo)

Operating System

Windows 11

My Question or Issue

You can't join this plan You can join someone else's Premium plan only once every 12 months.

Still want to change plans? We'll help you find another Premium plan that's right for you.

but it's been 12 months already

[User74638292837]

Same here.  I joined 2024/07/25 a family plan and want to join today to another family plan, but still get the error.

[User74638292837]

Ok. After 12 months and 12hrs it was working 🙂