Email invite will not send.

[Zenkeku]

As the title says I've tried to add a member of my family to my family plan and they have not received the email. I am 100% sure the email is spelled correctly and that it is not in the trash/spam. I've removed her email and retried to no avail. Any ideas?

[justinewin_]

Hi, please check the spam folder in her email. It may be there 🙂

[Zenkeku]

I've personally checked her spam folder. I have also searched through her
email personally searching for my email or anything from Spotify to no
avail. Is there a way to manually send the link? i.e. Personally email the
link to her.

[justinewin_]

Yep, you can invite them using the link 🙂 There should be an option there whether to copy the link or input their email. Hope this helps. 😉

For more questions regarding Family Premium, see the post here.

[LeZZeL]

Could you please let me know about what link or where the "link button" is you are talking about? The only option i have when i am logged in into my Spotify account is that i have the ability to send invites by e-mail but those never reach my family members.

So sending a link by myself would be nice if i know which one it is or where i can send it 😉

Thanks in advance

[justinewin_]

It should look like this:

[LeZZeL]

Where should this link be available from? The only option i have is the "Send invite" button. I will try to make a screenshot later on if needed (let me know).

Thanks in advance and for your quick reply!

[rich-lol]

I'm having this exact problem as well. Is there no way to view the redemption code? The emails are not going through. Nor is there an accept invite link/icon on my account page. Any help?

[motaeto]

Justine, can you please show us the steps you took to get to that link?

[rich-lol]

What worked for me finally is sending the email to another account i have (outlook), and it ended up in the spam box. The code worked for my original account and email i was trying to link to.

[CrysGV]

I have the same problem and I send this link to my family. It won't work. I'm from Spain, Is the same link?

[Zenkeku · Accepted solution]

Problem has been solved! Here are a list of steps in order to circumvent this bug.

Step 1) Invite the person you'd like to add to your family subscription.

Step 2) Create a dummy email address and send an additional invite. (If you use gmail you can do this: your_email_addres+random_text@gmail.com to skip creating a dummy account)

Step 3) If you have received the invite at your dummy email, forward the email to the person you'd like to invite. If not, repeat Step 2.

Step 4) Have the person use the code in the forwarded email to set up their account.

This solution may not work for everybody, but it has worked for me.

[burads]

Have this problem again. Have both trie having it sent to a live.dk (microsoft) account. A gmail account an account on the domain of the owner of the family. But no emails a recieved. The are not in **bleep** folder. They seem to never be sent.

Have tried the solution with a "dummy" account. But nothing seems to happen.

[eddy73-nl]

Same here in the Netherlands. Tried to send an invite to my daughers new phone. But the mail doesn't arrive (also not on the laptop). Looks like something is wrong @ Spotify?