Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
Web and Samsung Galaxy J5
My Question or Issue
Sent a link to a family member to join the Family Premium Plan. They can follow the link and find their address, but when trying to confirm, they get an error that reads:
There was a problem, Please try again later.
We have tried many times with various different links on both the website and the app. Also cancelled the family members premium plan hoping that would make a difference but no luck.
Is this happening because of the issue with server load/traffic due to the promotion for Google Nest Mini? (which I can't redeem either)