Account Disabled - Support Unresponsive

[RobWhitehead]

I am submitting from my personal account. The email address that i use for my professional podcast is associated with what seems to be a disabled account. Spotify support reps ended support chats even though i provided proof of the associated email ownership. It is suddenly unavailable and log-in/password reset shows inaccurately that the email is not associated with a Spotify account. Please assist.

The show was previously found here:  https://open.spotify.com/show/37j39HL70Q8QBpPCbGMxM6?si=EPmXyxzfTdeY1P9g3_btwQ&fbclid=PAZXh0bgNhZW0C... 

and here for Spotify for Podcasters: https://podcasters.spotify.com/pod/show/dicesized

[Montfrooij]

That is not the problem with me. I did get emails from Spotify before the account was disabled in their database. Their email always went straight to to my inbox and there is no blocking going on (this was a new email address especially made for my artist page)

[Vixxy1982]

I have checked my spam folder, I have no emails from Spotify and I do not have them blocked. Still having the same problem, sending angry email their way.

[Oliver52]

My spotify account was deactivated. Customer service was completely useless waste of time. They all just told me it was deactivated for "security reasons" and told me to just make a new account-- as in, abandoning all my music and playlists. They would not tell me how I could restore my account or even why it was deactivated. I have absolutely no clue why it was deactivated in the first place, so if I do end up taking the time to remember all the songs I had liked and rebuilt my entire account, I wonder if they'll just deactivate my account for absolutely no reason again? Any idea what I can do, or who I can talk to that actually CAN do something about this?

[Montfrooij]

This is the whole problem. 

Support won't help......
They are no longer available in person. Only a chatbot (even though they sound like human, they are not)
And this bot closes the chat after a certain time without giving a solution. 

[Florszk]

Hi,

My partner is trying to join our family premium plan. When he taps on sign up and enters his email address a message appears stating that the email is already registered so he goes back and taps on sign in and a message comes up stating that the email is not registered in spotify. It's not making much sense. He tried this with gmail sign up and sign in also and he gets the same issue. 

Could someone help us solve this issue?  

thank you!!

[jashnots]

On another account that was disabled, I tried emailing support and using the account support chats but both failed to help me as I either didn't get a reply or got told my situation couldn't be dealt with. Little less then a month ago, I tried listening to music on my iPhone but then found that I was logged out on my phone, then when I tried doing the same on my Macbook, the account was also logged out. Then when I tried logging it and signing up with the same email I used, it gave me the same error message either saying something went wrong or email is already in use. I don't believe the account was hacked and I changed regions after buying a 12-year Individual plan on the same account in a different nation then returning home. I would like support and every other medium never offered such.

[jashnots]

If any moderators or support members do find this post please DM for the account details

[ryjay7887]

Plan

Premium

Country

us

Device

galaxy s24 ultra

Operating System

android 7

My Question or Issue

signed up for family premium may 5th, randomly logged me out of my app today (may 14th) and would not allow me to log in. Message says no Spotify account found for my email (yes its the correct email).

Contacted chat support which was a joke. they said to create a new account. 

I went to create a new account but the same email I tried to use from earlier says I cant use it because an account already exists with that email.....now I'm stuck in a loop.

am i basically **bleep** out of my money for only 9 days of Spotify premium? 

I mad a new account with a new email (had to do that to even post on here) 

what's my next step? any suggestions?

[ryjay7887]

ive used spotify for years but now im extremely hesitant to purchase any sort of paid plan from them if they can just log me off of my account and keep my money only after 9 days. Then also give absolutely no explanation of why...only to just say make a new account and pay again.

[akash7162]

Plan Premium

Country India

Device (iPhone 14)

Operating System (iOS 18.5)

My Question or Issue

Hi everyone,

My name is Akash Biswas. I'm completely fed up with Spotify support. They keep closing my live chats without actually helping me. I have 3 screenshots that clearly show them ending the chat repeatedly, even when I'm still trying to explain my issue.

My Spotify account got banned for no clear reason at all. Honestly, I don't even use Spotify that much myself. My sister was the one who first told me about this problem. I only got this Premium account because my family wanted to use it, and I already paid for two months of the membership.

Now, when I try to sign in, it just says: "Email or username isn’t linked to a Spotify account."

And to make things worse, now it says my whole family can't buy any Premium plan for 12 months because of this. Why is Spotify doing this? It's not just affecting me, it's blocking my entire family from using a service we want to pay for. This is completely unfair!

I kept asking support in the chat not to close it, but they ignored me every time. They just kept ending the conversations like I was lying or making things up, even though I was ready to prove everything.

Has anyone else faced this kind of issue with Spotify, especially in India, where support chats just get closed without a resolution? This is a serious problem for paying customers.

Any help or advice from the community, or if someone from Spotify can genuinely step in here, would be highly appreciated.

The most confusing part is we're all based in India, so I have no idea why they did this.