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Premium Family Members


There ist a difficulty to add my family members, even tough we have the same  adress. I try to solve the problem since 2  month!

I would be very thankful for help from the support team! Could you please check the problem?

Thank you




2 Replies

Hey @Barbarulla,


Thanks for posting in the Community.


Do you get an error message when you invite the members or the members get an error message? Could you post a screenshot of it? This way we'll know exactly what is going on on your end and give you the proper advice.


Keep us posted,



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After clicking to copy the link and getting the "link copied" confirmation, DO NOT USE THE LINK BUTTONS (ie: Messenger, etc) to send it to someone. Instead manually paste the link (ie: CTRL + V) into an email or a Messenger chat. Otherwise the invited member does not get brought to the correct page where they can join the plan.

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