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Spotify cannot find my address

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Spotify cannot find my address

Plan

Premium

Country

Malaysia

Device

Acer Spin (Laptop)

Operating System

Windows 10

 

My Question or Issue

 

I cannot join my sister's family premium plan as Spotify states "That address is too general. Try including a building number". I literally copied the address word by word. Here's what I did after that according to the responses in this community. 

 

1. I have tried accessing the link through a private brower (incognito mode). Failed. Spotify still states the same. 

2. I have tried including building number. Failed. 

3. I have tried picking the nearest building to my home. Failed. It states that "Your address didn't match". 

4. I have tried every address that is autocompleted when I input the address. Failed.

 

Kindly help me in this matter. 

 

Thank you.

Reply

Accepted Solutions
Marked as solution

Hey @Izzat_Amir!

Thanks for reaching out.

 

Can you please try to accept the invitation from another device?

 

Also, make sure you're physically at the same address and that your location services are switched on.

 

Let me know how it goes 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

View solution in original post

4 Replies
Marked as solution

Hey @Izzat_Amir!

Thanks for reaching out.

 

Can you please try to accept the invitation from another device?

 

Also, make sure you're physically at the same address and that your location services are switched on.

 

Let me know how it goes 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.


@Izzat_Amir wrote:

Plan

Premium

Country

Malaysia

Device

Acer Spin (Laptop)

Operating System

Windows 10

 

My Question or Issue

 

I cannot join my sister's family premium plan as Spotify states "That address is too general. Try including a building number". I literally copied the address word by word. Here's what I did after that according to the responses in this community. 

 

1. I have tried accessing the link through a private brower (incognito mode). Failed. Spotify still states the same. 

2. I have tried including building number. Failed. 

3. I have tried picking the nearest building to my home. Failed. It states that "Your address didn't match". 

4. I have tried every address that is autocompleted when I input the address. Failed.

 

Kindly help me in this matter. 

 

Thank you.


It works after I tried your recommendation. Thank you @maxim. 

Hi there @Izzat_Amir,

 

Thank you for your reply and confirmation.

 

We're really glad to hear that everything works as it should for you again 🙂

Let us know if we can help you with anything else.

 

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Unfortunately, some of us are mobile and may not be present in our billing address at the moment! how will we resolve this? For instance, as a civil servant who often travels outside the United States, I am unable to renew my plan since the payment is tied to my actual location. kindly remove these restrictions! It is music that we are discussing here.

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