Suffering problem for Family Account

[gorkemsahin]

Hello,

I have a family account. But my wife and my brother could not join the family.

I had sent invitations several times. The address is entered correctly. But family account is not activated.

[BelP]

Hi there!

If you're having trouble sending an invite here are some things to check first:

• If you’re accepting the invite on the same device it was sent from, make sure the owner who sent the invite has logged out of their account page first.
• If you didn’t receive an email with the link, be sure to check your junk/spam folders.

Still not working? Try resending the invite:

Note: Only plan owners can send invites. If you’re trying to join a plan, you need to ask the owner to complete these steps.

1. Go to your Premium for Family account page and select the member you want to re-invite.
2. Click RESEND INVITE.
3. If that doesn’t work, click CANCEL INVITE and re-invite the member by clicking SEND INVITE, and re-entering their details.

(Information taken from Premium for Family Spotify Help Section)

Hope one of these solutions works for you!

Sincerely,

A Fellow Spotify User

[valescadg]

I have the same problem and i tried everything you just mentioned but it still does not work. When i open the link i get sent to the page of the payment method en to manage the account.