Trouble playing music on our family account

[Daisylilly]

Hi there i was wondering if someone could help me with our family subscription, my wife is have a great deal of difficulty with her spotify downloads, not downloading and her music not play all the time when she pushes on the album it just shows a black screen with 3 dots,like it isnt down loading?

[Billy-J]

Hey @Daisylilly, thanks for reaching out to the Community!

Sorry for the delayed response but maybe I can still help.

Is this only happening with your wife on the plan? If so, can she try restarting her device? If that doesn't help, have her try a clean reinstall of the app following these steps.

If she’s still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

[Daisylilly]

Thanks for you help,we have sorted the problem out buy changing the screen
time out,

[Billy-J]

Hey @Daisylilly,

I'm happy to hear everything is good to go. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!