Unable to verify address for Family Plan

[iongar]

Hello

I have been invited to be a member of a family plan. When I try to redeem the plan using the provided link, after I enter my address, I get an error saying:

" Unable to join you to this Family Plan. We have not been able to confirm thay you live in the same address as the main account owner"

This is very weird because I do live in the same address as the main account owner so I don't know why do I get this error.

Thanks and regards

[ziobrando]

Is this really a solution? I need to destroy the old one in order to create a new one with the same address and no guarantee it will be working.

I have successfully invited my wife and my younger daughter, while the elder keeps getting rejected.

The addresses are the same. There must be some old/dirty data somewhere.

Cheers

[Galuhfergina]

Me too, and they use this term 'backstage' when my problem suddenly fixed without me doing anything.

[dvrolock]

I had to create a new account to add to my family plan... stupid but It works.

[Gardelairesbuen]

we did that too but it only worked for a few weeks then the same thing
happened again. I changed my address two times but refused to do it
anymore.

[JenevaVargas]

Hi my family membet cant verify his account.

I am the admin of our premium family plan and when I invited him to the plan he accidentally enter a differrnt address. So I corrected what was previously supplied information. I entered the right addresses this time. After doing so, his account cant accept the invitation anymore.

[jenicekk]

daammnn !!!

I invited my family members. They are entering their (ZIP code) correctly and it is still not verifying. Say "you were not able to verify the same address". Please advise. 

[Lorheineman]

Hi, my brother have the same problem. We were on the same family plan for months and suddenly his subscription says its only a free account. He got re-invited by the administrator but our problem is we forgot what was the exact address that we entered. Please help.

[EdfanX]

Famliy plan needs live in same address is a really stupid policy ever.

Music shall share with famliy and friends, dissappointed in Spotify.

Maybe it's time turn to apple music.

[Hasmawati]

I have change my email address and it happened again that spotify said they can't verify my address
Please help, i'm getting tired if I have to change my email address again 😞
I'm looking forward for feedback from spotify

[Hasmawati]

Please help, why i always got an email that spotify cant verify my address
Im make sure I lived with the same address with the main account

[12144301702]

I having tha same problem. When start the plan family that problem was solved. But is happens again. Please help me

[mmak2702]

Hi spotify,

My wife whom resides with me at same address has been kicked out of my premium family account whom i set up for her as one of my family members.

After accepting the invite from me again, spotify  keep on giving the same error that it's unable to confirm my home address as hers.

please help!

[osornios]

Hey @mmak2702

If you're the Family Admin, send the invite again, and let her accept the invite logged in with her own username in the app and in the website.

She should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly. Not doing so may be the cause of her being left out.

Hope it helps. 🙂

[Spotifysx]

Seriosuly?! Do u think sharing same network will helps? What a nonsense coz everyone is on the mobile now. And the data we provided belongs to us, spotify. I'm not sure why we are not allowed to update nor modify our data we provided. I can only understand that with this grey area you created, frustration shipped along. Loyal user are no longer supporting and you allowed it to happen. There will be a day where the market offers alternative solution. That day will come.

P/s: see this thread, it is not even getting responded or entertained by spotify. You know what to do.

[Gardelairesbuen]

i agree

[charlenewinfred]

I'm having the same problem. Both my family members verfied their addresses, and today - the day I was billed \for the family plan - they both got kicked off. Neither are able to rejoin, even though they were verfied!

Don't see the point of creating another family account if this is just going to happen again with no resolution 😞

[osornios]

Hey @charlenewinfred

They should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly. Not doing so may be the cause of them being left out.

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

[charlenewinfred]

Thanks for this @osornios. I did message Spotify Cares on Facebook yesterday and much to my delight, they sorted the whole thing out within 30 minutes. Both my family members are back on again (no chance of using the same network since everyone's on mobile data when not at home).

Might happen again but if anyone else is having problems with it, +1 for contacting SpotifyCares - they're quick!

[osornios]

Awesome! Good to know that...

https://open.spotify.com/track/2McU4Klpa6qm6Ol3o1KKoJ

[beppe9000]

too bad they had many IP issues in they business model