Why can't I add a family member on premium?

[robyn13]

If you have added someone in the past 12 months can you not add another member?

[Maxim]

Hey @robyn13,

Thanks for reaching out.

Please share the exact error message you're seeing 🙂

[robyn13]

There is no option to add another member

[Maxim]

Hey @robyn13,

Okay. Could you please post a screenshot of how it looks on your end?

[robyn13]

Hi,
I have attached a photo. It does not give me an option to add a member?
TIA

[Maxim]

Hey @robyn13,

Thanks for getting back.

Unfortunately, I don't see any image being attached to your post, so I recommend trying it again 🙂

[robyn13]

[https://res-h3.public.cdn.office.net/assets/mail/file-icon/png/pdf_16x16.png]Spotify.pdf<>
Hi hopefully you can access this link.
I can't see any option to add a member?

[Maxim]

Hey @robyn13,

Unfortunately, that link is not working 😞 If you have a pdf with the screenshot, either try uploading it here as an attachment or upload it to https://smallpdf.com/share-document and share it here 🙂

Thanks!

[robyn13]

Not sure why this is happening, I'm attaching as a normal email?

[Maxim]

When you are in this thread and click on the reply button, you can attach files right below the text box.

See this screenshot as a reference:

[robyn13]

Thank you

[Maxim]

Thanks, @robyn13 🙂 That worked.

Ok, so you're logged into an account that is part of the Premium Family plan.

However, the account is just a member of the plan, so you can't make any changes to it. You'll need to log into the account that is considered the manager of the plan.

It's the second account on the screenshot. You can see the profile picture as well as the display name of that account there.

Let me know if you have any other questions 🙂