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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140267 Views
  • 32 replies
  • 8 likes
  • 140267 Views
  • 32 replies
  • 8 likes

Spotify Family Plan Stopped Suddenly

PlanPremiumCountryUSAMy Question or IssueFor years I've been on the premium family plan with three other members, one of which pays for the plan. I use Spotify almost every day, so when suddenly I went on and saw ads on my page, as well as interuptio...

  • Newbie
  • Plan Premium Country USA My Question or Issue For years I've been on the premium family plan with three other members, one of which pays for the plan. I use Spotify almost every day, so when s...
  • Bittencourt
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 472 Views
  • 1 replies
  • 0 likes

Sharing playlists with family members

HI - my son and I are on Premium Family and at the beginning of the plan (some months ago) he could see my playlists (which was fine). As I make more, he can't see them in his app. Do I have to reset any settings or does he? I'd also like to see his ...

  • Regular
  • HI - my son and I are on Premium Family and at the beginning of the plan (some months ago) he could see my playlists (which was fine).  As I make more, he can't see them in his app.  Do I h...
  • Bittencourt
  • Spotify Star
  • 1401 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1401 Views
  • 3 replies
  • 0 likes

Superuser Contribution Yearly amount charged Premium for Family

Hi We have took a Premium for family for spotify but 1 of the accounts are banned and the premium for family is also cancelled because they can not locate us ( i am studying belgium now and the others are in Turkey)Now Spotify has charged 1 yearly su...

  • Casual Listener
  • Hi   We have took a Premium for family for spotify but 1 of the accounts are banned and the premium for family is also cancelled because they can not locate us ( i am studying belgium now a...
  • Peter
  • Spotify Legend
  • 454 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 454 Views
  • 3 replies
  • 0 likes

Wrong email address for Google mini home

PlanPremiumCountryCanadaDeviceAcer liquid ZestOperating SystemAndroid My question or issue: I had just renewed my Spotify subscription for the Google mini home device today but I just realised i had used Facebook to join and after I reedemed my googl...

  • Newbie
  • Plan Premium Country Canada Device Acer liquid Zest Operating System Android  My question or issue: I had just renewed my Spotify subscription  for the Google mini home device today...
  • leviE
  • Composer
  • 327 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 327 Views
  • 1 replies
  • 0 likes

Error redeeming Google home mini giveaway

Hi, I have been trying for the last two weeks to redeem my Google home mini, which is currently offered as a free gift with the Spotify family subscription. For some reasons, my offer code didn't work and Google cancelled my order. Now Spotify claims...

  • Visitor
  • Hi,    I have been trying for the last two weeks to redeem my Google home mini, which is currently offered as a free gift with the Spotify family subscription. For some reasons, my o...
  • JJM46
  • Newbie
  • 557 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 557 Views
  • 2 replies
  • 0 likes

Can all family members on a Family plan listen to Spotify at the same time on their own devices?

Pretty straightforward Q but before I purchase a family plan I want to confirm I will have 3 users on 3 unique devices (all within one address) who will all want access to Spotify at the same time - does the family plan support this?

  • Casual Listener
  • Pretty straightforward Q but before I purchase a family plan I want to confirm   I will have 3 users on 3 unique devices (all within one address) who will all want access to Spotify at the s...
  • firewahl
  • Casual Listener
  • 706 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 706 Views
  • 8 replies
  • 0 likes

Can't upgrade to premium on family subscription

PlanFamily PremiumCountryAustraliaDeviceiPhone 6 One of the subscriptions on my family premium account is not upgrading. I know you should upgrade via the internet explorer and then the app should turn to premium, but it prompts me for card details. ...

  • Casual Listener
  • Plan Family Premium Country Australia Device iPhone 6   One of the subscriptions on my family premium account is not upgrading. I know you should upgrade via the internet explorer and t...
  • Billy-J
  • Spotify Star
  • 572 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 572 Views
  • 3 replies
  • 0 likes

problem with family plan

PlanPremiumCountryItalyDevicesmartphoneOperating Systemandroid My Question or IssueI have problem with my family plan, my friends and I (we live in the same house) are trying to do the plan togheter but the first time I invited them and they were acc...

  • Casual Listener
  • Plan Premium Country Italy Device smartphone Operating System android   My Question or Issue I have problem with my family plan, my friends and I (we live in the same house) are t...
  • Billy-J
  • Spotify Star
  • 682 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 682 Views
  • 4 replies
  • 1 likes

Problem adding my sister that lives with me

PlanPremium FamilyCountryFrance My Question or IssueI am a owner of Family subscription where I added two memebers of my family without any issue but when I try to add my sister the system refuses all the times. She lives with me, she even pays the r...

  • Casual Listener
  • Plan Premium Family Country France       My Question or Issue I am a owner of  Family subscription where I added two memebers of my family without any issue but when I t...
  • Bittencourt
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 328 Views
  • 1 replies
  • 0 likes

I just want my wife, daughter and I to be able to play different things at the same time

Family Premium3 different devices with the App (2 X Samsung S8+ & Google Pixel2)2 separate accounts all associated to my family premium account.My Question or IssueEverytime any of us tries to play their own spotify playlists - it "throws the other u...

  • Newbie
  • Family Premium 3 different devices with the App (2 X Samsung S8+ & Google Pixel2) 2 separate accounts all associated to my family premium account. My Question or Issue Everytime any of us t...
  • Bittencourt
  • Spotify Star
  • 660 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 660 Views
  • 3 replies
  • 0 likes

My familymember got an message with wrong family name..!

My familymember got an message with wrong family name.."ConfirmationCongratulations! You are about to join the plan of Anne P....z"Problem is that we don't know that name! Have tried to cancel and resend invite..with same result.What to do?PlanPremiu...

  • Casual Listener
  • My familymember got an message with wrong family name.. "Confirmation Congratulations! You are about to join the plan of Anne P....z" Problem is that we don't know that name! Have tried to c...
  • Bittencourt
  • Spotify Star
  • 338 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 338 Views
  • 3 replies
  • 0 likes

Solved!! Premium for Family - number of devices per user?

My Question or Issue I am considering upgrading to the premium for family. Unfortunately we are only 2 at this address, so I do wish Spotify had a premium for couples (for example),...up to 6 is a bit of overkill if you ask me. Anyway, I read that ea...

  • Casual Listener
  • My Question or Issue   I am considering upgrading to the premium for family. Unfortunately we are only 2 at this address, so I do wish Spotify had a premium for couples (for example),...up t...
  • Nadiya1
  • Casual Listener
  • 1064 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1064 Views
  • 2 replies
  • 0 likes

Spotify Famili invite doesn't work

Hello, Last week I received several e-mails where I had to confirm the address to be able to continue my Spotify Premiun plan. However, they were directly sent to SPAM and I didn't realize that they were there. Now, I find myself out of the Premium P...

  • Newbie
  • ...remium Plan".    Could you please send me get back my Premium Plan, and still be in the Family Plan?   Thank you very much in advance.   
  • Billy-J
  • Spotify Star
  • 492 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 492 Views
  • 3 replies
  • 1 likes

Can I Have Both My Personal And Brand Accounts On Premium For Family?

PlanPremiumCountryUnited States My Question or IssueI recently purchased Premium for Family with the intent of adding my girlfriend (who already has premium, but will join me on the family plan) as well as my brand's account, which is currently free ...

  • Newbie
  • Plan Premium Country United States   My Question or Issue I recently purchased Premium for Family with the intent of adding my girlfriend (who already has premium, but will join me on t...
  • Billy-J
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 291 Views
  • 1 replies
  • 0 likes

Will the google home mini Restock or is it finished

PlanPremiumCountryCanadaDeviceLG and ComputerOperating SystemLatest Android and Windows 10 My Question or IssueA few hours ago I got the email for the Google home mini and I was excited until I saw it said Coming soon and I could not put one in the b...

  • Newbie
  • Plan Premium Country Canada Device LG and Computer Operating System Latest Android and Windows 10   My Question or Issue A few hours ago I got the email for the Google home mini and I ...
  • Jᴀᴄᴋ
  • Roadie
  • 484 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 484 Views
  • 1 replies
  • 1 likes

My Son got removed and now he can´t accept the invite anymore...

Hello,I have a Spotify Family Account. Recently my son got removed, because he forgot to follow the email for confirmation of the private adress. I wanted to reinvite him to my Family Account, but he couldn't accept the invitation, even if we tried t...

  • Casual Listener
  • Hello, I have a Spotify Family Account. Recently my son got removed, because he forgot to follow the email for confirmation of the private adress. I wanted to reinvite him to my Family Account, b...
  • Bittencourt
  • Spotify Star
  • 342 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 342 Views
  • 3 replies
  • 0 likes

How can I make an account for my 11 year old

I am trying to add my 11 year old daughter to the family subscription and when I try to set it up via the invitation email, I get prompted that I need to create an account for her.Since she is 11, it won't let me.Any other way I can create an account...

  • Newbie
  • I am trying to add my 11 year old daughter to the family subscription and when I try to set it up via the invitation email, I get prompted that I need to create an account for her. Since she is 1...
  • Brunelicia
  • Community Legend
  • 480 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 480 Views
  • 1 replies
  • 0 likes

Premium for Family reregistration error

Hi, I am currently a Premium Family user for about 2 years. I am the "leader" of this family and I invited my brother and sister to join me. However, thing is I used Premum for Family before I reregistered today (because for context: my brother was s...

  • Newbie
  • Hi, I am currently a Premium Family user for about 2 years. I am the "leader" of this family and I invited my brother and sister to join me. However, thing is I used Premum for Family before I r...
  • Bittencourt
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 259 Views
  • 1 replies
  • 0 likes

Premium family error

PlanPremiumCountryCanada DeviceMicrosoft Surface LaptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I am a premium student member who created a family account that I stopped 10 minutes later as I found out my ste...

  • Newbie
  • ...ember who created a family account that I stopped 10 minutes later as I found out my stepdad had already created the account, therefore, I cannot access my step-dad's family premium account. &n...
  • Billy-J
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 229 Views
  • 1 replies
  • 0 likes

RE: Family Plan not verified

PlanPremiumCountrySingaporeMy Question or Issue:Spotify asked me to verify my address via email, but it was automatically classified as junk and I did not view the email at all. Now, my premium account under family has been disabled even though I am ...

  • Casual Listener
  • ...y premium account under family has been disabled even though I am still paying my bills. Is there any way for me to salvage this without signing up for a solidatiry Premium account, just by being a...
  • Bittencourt
  • Spotify Star
  • 282 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 282 Views
  • 3 replies
  • 0 likes