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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 150179 Views
  • 32 replies
  • 9 likes
  • 150179 Views
  • 32 replies
  • 9 likes

Superuser Contribution Premium Family mit Guthabenkarte kaufen?

Hey,und zwar würde ich mir gerne Premium Family zulegen wollen.Ist es denn möglich, Premium Family mit einer Guthabenkarte zu bezahlen? Ich habe im Forum aber auch direkt bei der Support-Seite verschiedene Meinungen gefunden, weshalb ich jetzt ziemli...

  • Newbie
  • Hey, und zwar würde ich mir gerne Premium Family zulegen wollen. Ist es denn möglich, Premium Family mit einer Guthabenkarte zu bezahlen?  Ich habe im Forum aber auch direkt bei der Support-S...
  • Peter
  • Spotify Legend
  • 568 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 568 Views
  • 1 replies
  • 0 likes

Superuser Contribution When accepting an invitation to join family plan it takes them to my acct i fo page and does nothing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Family Premium Member] Kicked-out, imposible to get back

PlanPremium / FamilyCountryFranceDeviceiPhone 8Operating SystemiOS 10My Question or IssueHello. I have a family account and we are 4 members (roomates). One of us got kicked-out from the account. I sent to my roomate an invit but she can't join back ...

  • Newbie
  • Plan Premium / Family Country France Device iPhone 8 Operating System iOS 10 My Question or Issue Hello. I have a family account and we are 4 members (roomates). One of us got kicked-out f...
  • Peter
  • Spotify Legend
  • 341 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 341 Views
  • 1 replies
  • 1 likes

Delete playlist on Spotify Premium Family

PlanPremium Family CountryUKDeviceiPadOperating System(iOS 10 My Question or IssueHi, I have a premium family account which I invited my son to and then transferred his playlist to him. As he has now created newer lists on his profile he wants to del...

  • Casual Listener
  • Plan Premium Family  Country UK Device iPad Operating System (iOS 10   My Question or Issue Hi, I have a premium family account which I invited my son to and then transferred h...
  • Bittencourt
  • Spotify Star
  • 796 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 796 Views
  • 3 replies
  • 0 likes

Family account. Member got kicked

PlanFamily PremiumCountryGermanyDeviceIphone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFamily member got kicked and can’t join no more. It’s my cousin and we live together

  • Newbie
  • Plan Family Premium Country Germany Device Iphone X Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Family member got kicked and can’t join no m...
  • Billy-J
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family members got kicked out from family premium plan

I've tried twice to rejoin the family premium just in case I was originally registered in Hong Kong, while now I've updated my registered country to Taiwan, while my 2 other family members are literally living together in Taiwan, they have got kicked...

  • Casual Listener
  • I've tried twice to rejoin the family premium just in case I was originally registered in Hong Kong, while now I've updated my registered country to Taiwan, while my 2 other family members are l...
  • Peter
  • Spotify Legend
  • 651 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 651 Views
  • 3 replies
  • 0 likes

Does the Premium for Family provide Parental Controls?

Does the Premium for Family provide Parental Controls?I've seen the post that was started in 2012, been voted on nearly 3,000 times.But have seen a resent response from the moderators.Before I subscribe to the Premium for Family plan, I would like kn...

  • Regular
  • Does the Premium for Family provide Parental Controls? I've seen the post that was started in 2012, been voted on nearly 3,000 times. But have seen a resent response from the moderators. B...
  • Billy-J
  • Spotify Star
  • 529 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 529 Views
  • 3 replies
  • 1 likes

Using Premium for Family on two devices at the same time

Hi, is it possible to use two devices at the same time? Both accounts are members of one Premium for Family plan, but we are not able to listen to Spotify separately, both devices are playing same song at the same time. We have samsung galaxy s8 and ...

  • Casual Listener
  • Hi, is it possible to use two devices at the same time?    Both accounts are members of one Premium for Family plan, but we are not able to listen to Spotify separately, both devices a...
  • Billy-J
  • Spotify Star
  • 476 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 476 Views
  • 3 replies
  • 0 likes

Verify Family account

Hello,I have a Premium for Family with 5 members from my family. At thursday Spotify send me a email that members must verify their address within seven days. But they didn´t receive any email, where they can verify address. So what we can do with th...

  • Casual Listener
  • Hello, I have a Premium for Family with 5 members from my family. At thursday Spotify send me a email that members must verify their address within seven days. But they didn´t receive any email, w...
  • Billy-J
  • Spotify Star
  • 557 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 557 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family subscription--when accepting invite, taken to owner's manage subscription page

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I've just upgraded to family But when family member accepts invitation, she's taken back to...

  • Newbie
  • ...bsp;  I've just upgraded to family  But when family member accepts invitation, she's taken back to my "Manage Subscription" page.  She doesn't have previous subscription.  (She has d...
  • Peter
  • Spotify Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was member of the plan i send the confirmation adress, and still i was take out , help please

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 349 Views
  • 1 replies
  • 0 likes

Premium for Family on line access

I'm hoping to get some assistance with our Premium for Family Plan. At the moment we have the family plan but when 1 user listens on line it over rides every body else listening on line so you either have to go off line to continue listening to your ...

  • Casual Listener
  • I'm hoping to get some assistance with our Premium for Family Plan.  At the moment we have the family plan but when 1 user listens on line it over rides every body else listening on line so y...
  • Billy-J
  • Spotify Star
  • 339 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 339 Views
  • 3 replies
  • 0 likes

there was no option to reactivate membership from last situation

PlanPremium for Family My Question or IssueBecause of payment problem Premium for Family plan cancelled. when I try to reactivate there was no option to _keep going from last situation_. So I have to invate all them again. This is not a difficulty an...

  • Newbie
  • Plan Premium for Family   My Question or Issue Because of payment problem Premium for Family plan cancelled. when I try to reactivate there was no option to _keep going from last situation_....
  • Billy-J
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 324 Views
  • 1 replies
  • 0 likes

Accidentally Added to Family Plan

PlanPremiumCountryCanada My Question or IssueHello, I was helping somebody sign up for a family account today, however, since I was already logged into Spotify on the device, it accidentally added ME to the account instead of the other person. How do...

  • Casual Listener
  • Plan Premium Country Canada   My Question or Issue Hello,   I was helping somebody sign up for a family account today, however, since I was already logged into Spotify on the d...
  • Billy-J
  • Spotify Star
  • 484 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 484 Views
  • 3 replies
  • 0 likes

Google home mini not received

PlanPremium FamilyCountryFranceDeviceiphone 6. mac os , windows 10 , ipad My Question or Issue Looks like I'm not the only one in this situation according to other forum posts but here we go : I subscribed a family premium and was supposed to receive...

  • Regular
  •   Plan Premium Family Country France Device iphone 6. mac os , windows 10 , ipad   My Question or Issue   Looks like I'm not the only one in this situation according to o...
  • Billy-J
  • Spotify Star
  • 700 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 700 Views
  • 4 replies
  • 0 likes

Changing Country / Family Subscription

HiI'm trying to change my address from UK to Australia on my Family Subscription but apparently I need to cancel my existing account and create a new one. Will I be able to import my playlists from my old account into my new one? And how would I do t...

  • Regular
  • Hi I'm trying to change my address from UK to Australia on my Family Subscription but apparently I need to cancel my existing account and create a new one. Will I be able to import my playlists f...
  • Bethany_Dawn
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 290 Views
  • 1 replies
  • 0 likes

Spotify premium family wrong data entered / falsche daten eingegeben

Wenn jemand falsche Daten angibt, werden dann alle Accounts komplett gelöscht ?Oder wird nur das premium Abo gelöscht, sodass man seinen Account immernoch als free User benutzen kann? Je someone enters wrong Data, will all Accounts be deleted?Or will...

  • Newbie
  • Wenn jemand falsche Daten angibt, werden dann alle Accounts komplett gelöscht ? Oder wird nur das premium Abo gelöscht, sodass man seinen Account immernoch als free User benutzen kann?   ...
  • Bethany_Dawn
  • Community Legend
  • 507 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 507 Views
  • 1 replies
  • 0 likes

Spotify Family Removed my premium

I joined the family account a week or so ago and I was asked to verify my address by email.I forgot to verify the address and spotify have now removed premium from my account which I believe is a necessity when joining the family plan.So now I can't ...

  • Newbie
  • I joined the family account a week or so ago and I was asked to verify my address by email. I forgot to verify the address and spotify have now removed premium from my account which I believe is a n...
  • OneByBoo
  • Roadie
  • 317 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 317 Views
  • 1 replies
  • 0 likes

I had a premium family plan, i send the confir mail , and know i dont have the premium family,

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Trouble in joining the Premium for Family plan

PlanFree/PremiumCountryBrazilDeviceMotorola OneOperating SystemAndroid 9 My Question or IssueHi, a family member of mine has signed the Premium for Family plan and sent me the invitation via email, but when try to join, a message in red appears sayin...

  • Casual Listener
  •   Plan Free/Premium Country Brazil Device Motorola One Operating System Android 9   My Question or Issue Hi, a family member of mine has signed the Premium for Family plan and s...
  • Vinicius_P
  • Casual Listener
  • 1006 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 1006 Views
  • 6 replies
  • 0 likes