Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
The mail with request of spotify to verify the home adress was on spam
and now a family member is blocked for 12 months. How can I reactivate
the account?
Hello,I recently upgraded to Premium so I could share Spotify with my
mom. But if I'm listening to mine, she can't listen to hers, and vice
versa. She was at work listening to her playlist, and I was at home
searching songs, but I could HEAR what SHE...
Hey,und zwar würde ich mir gerne Premium Family zulegen wollen.Ist es
denn möglich, Premium Family mit einer Guthabenkarte zu bezahlen? Ich
habe im Forum aber auch direkt bei der Support-Seite verschiedene
Meinungen gefunden, weshalb ich jetzt ziemli...
Hey, und zwar würde ich mir gerne Premium Family zulegen wollen. Ist es denn möglich, Premium Family mit einer Guthabenkarte zu bezahlen? Ich habe im Forum aber auch direkt bei der Support-S...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro
late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My
Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremium / FamilyCountryFranceDeviceiPhone 8Operating SystemiOS 10My
Question or IssueHello. I have a family account and we are 4 members
(roomates). One of us got kicked-out from the account. I sent to my
roomate an invit but she can't join back ...
Plan Premium / Family Country France Device iPhone 8 Operating System iOS 10 My Question or Issue Hello. I have a family account and we are 4 members (roomates). One of us got kicked-out f...
PlanPremium Family CountryUKDeviceiPadOperating System(iOS 10 My
Question or IssueHi, I have a premium family account which I invited my
son to and then transferred his playlist to him. As he has now created
newer lists on his profile he wants to del...
Plan Premium Family Country UK Device iPad Operating System (iOS 10 My Question or Issue Hi, I have a premium family account which I invited my son to and then transferred h...
PlanFamily PremiumCountryGermanyDeviceIphone XOperating System(iOS 10,
Android Oreo, Windows 10,etc.) My Question or IssueFamily member got
kicked and can’t join no more. It’s my cousin and we live together
Plan Family Premium Country Germany Device Iphone X Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Family member got kicked and can’t join no m...
I've tried twice to rejoin the family premium just in case I was
originally registered in Hong Kong, while now I've updated my registered
country to Taiwan, while my 2 other family members are literally living
together in Taiwan, they have got kicked...
I've tried twice to rejoin the family premium just in case I was originally registered in Hong Kong, while now I've updated my registered country to Taiwan, while my 2 other family members are l...
Does the Premium for Family provide Parental Controls?I've seen the post
that was started in 2012, been voted on nearly 3,000 times.But have seen
a resent response from the moderators.Before I subscribe to the Premium
for Family plan, I would like kn...
Does the Premium for Family provide Parental Controls? I've seen the post that was started in 2012, been voted on nearly 3,000 times. But have seen a resent response from the moderators. B...
Hi, is it possible to use two devices at the same time? Both accounts
are members of one Premium for Family plan, but we are not able to
listen to Spotify separately, both devices are playing same song at the
same time. We have samsung galaxy s8 and ...
Hi, is it possible to use two devices at the same time? Both accounts are members of one Premium for Family plan, but we are not able to listen to Spotify separately, both devices a...
Hello,I have a Premium for Family with 5 members from my family. At
thursday Spotify send me a email that members must verify their address
within seven days. But they didn´t receive any email, where they can
verify address. So what we can do with th...
Hello, I have a Premium for Family with 5 members from my family. At thursday Spotify send me a email that members must verify their address within seven days. But they didn´t receive any email, w...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro
late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My
Question or Issue: I've just upgraded to family But when family member
accepts invitation, she's taken back to...
...bsp; I've just upgraded to family But when family member accepts invitation, she's taken back to my "Manage Subscription" page. She doesn't have previous subscription. (She has d...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro
late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My
Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I'm hoping to get some assistance with our Premium for Family Plan. At
the moment we have the family plan but when 1 user listens on line it
over rides every body else listening on line so you either have to go
off line to continue listening to your ...
I'm hoping to get some assistance with our Premium for Family Plan. At the moment we have the family plan but when 1 user listens on line it over rides every body else listening on line so y...
PlanPremium for Family My Question or IssueBecause of payment problem
Premium for Family plan cancelled. when I try to reactivate there was no
option to _keep going from last situation_. So I have to invate all them
again. This is not a difficulty an...
Plan Premium for Family My Question or Issue Because of payment problem Premium for Family plan cancelled. when I try to reactivate there was no option to _keep going from last situation_....
PlanPremiumCountryCanada My Question or IssueHello, I was helping
somebody sign up for a family account today, however, since I was
already logged into Spotify on the device, it accidentally added ME to
the account instead of the other person. How do...
Plan Premium Country Canada My Question or Issue Hello, I was helping somebody sign up for a family account today, however, since I was already logged into Spotify on the d...
PlanPremium FamilyCountryFranceDeviceiphone 6. mac os , windows 10 ,
ipad My Question or Issue Looks like I'm not the only one in this
situation according to other forum posts but here we go : I subscribed a
family premium and was supposed to receive...
Plan Premium Family Country France Device iphone 6. mac os , windows 10 , ipad My Question or Issue Looks like I'm not the only one in this situation according to o...
HiI'm trying to change my address from UK to Australia on my Family
Subscription but apparently I need to cancel my existing account and
create a new one. Will I be able to import my playlists from my old
account into my new one? And how would I do t...
Hi I'm trying to change my address from UK to Australia on my Family Subscription but apparently I need to cancel my existing account and create a new one. Will I be able to import my playlists f...
Wenn jemand falsche Daten angibt, werden dann alle Accounts komplett
gelöscht ?Oder wird nur das premium Abo gelöscht, sodass man seinen
Account immernoch als free User benutzen kann? Je someone enters wrong
Data, will all Accounts be deleted?Or will...
Wenn jemand falsche Daten angibt, werden dann alle Accounts komplett gelöscht ? Oder wird nur das premium Abo gelöscht, sodass man seinen Account immernoch als free User benutzen kann? ...
I joined the family account a week or so ago and I was asked to verify
my address by email.I forgot to verify the address and spotify have now
removed premium from my account which I believe is a necessity when
joining the family plan.So now I can't ...
I joined the family account a week or so ago and I was asked to verify my address by email. I forgot to verify the address and spotify have now removed premium from my account which I believe is a n...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro
late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My
Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFree/PremiumCountryBrazilDeviceMotorola OneOperating SystemAndroid 9
My Question or IssueHi, a family member of mine has signed the Premium
for Family plan and sent me the invitation via email, but when try to
join, a message in red appears sayin...
Plan Free/Premium Country Brazil Device Motorola One Operating System Android 9 My Question or Issue Hi, a family member of mine has signed the Premium for Family plan and s...