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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77236 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94733 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77593 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208645 Views
267 replies
35 likes
I've been subscribing to Spotify Premium Family for quite a while.Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that. However since, i'm no longer using spotify as much as before. So I de...
I've been subscribing to Spotify Premium Family for quite a while. Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that. H...
Roadie
1182 Views
1 replies
0 likes
(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a normal spotify account that I used on my phone. I have passed that phone to my son and have now updated to family premium also adding my daughter's phones. I can use it on my new pho...
...o family premium also adding my daughter's phones. I can use it on my new phone, as can my daughters, but when I try to add to my son's phone (my old phone) it says can't join my own plan. It seems to t...
Moderator
2309 Views
3 replies
0 likes
PlanPremium FamilyCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, A member of my household has moved out so I have removed them from my Premium Famil...
Plan Premium Family Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello,&n...
Casual Listener
1047 Views
2 replies
0 likes
Question sir. Im currently live in the philippines and i want to subs to family but i will using a card from uae would that be possible.. If yes. I can my sister who live in uae?
Question sir. Im currently live in the philippines and i want to subs to family but i will using a card from uae would that be possible.. If yes. I can my sister who live in uae?
Community Legend
562 Views
1 replies
0 likes
Hi,I have a Spotify Family account and 2 weeks ago I created a kid account in Spotify kids. I can see my kid's account in the list of accounts in my family but he does not appear in the family mix accounts.I can only see regular accounts as contribut...
Hi, I have a Spotify Family account and 2 weeks ago I created a kid account in Spotify kids. I can see my kid's account in the list of accounts in my family but he does not appear in the family m...
Roadie
1673 Views
1 replies
0 likes
In the family plan, who receives Spotify's connection notification to other apps? The profile of the person who connected the app or the profile of the administrator?
In the family plan, who receives Spotify's connection notification to other apps? The profile of the person who connected the app or the profile of the administrator?
Moderator
560 Views
1 replies
0 likes
When I try to join the family plan that I have setup it says we are in different countries. Tried clearing cookies but it didn't help. userid: backtracker.don Please can someone take a look. Thanks!
When I try to join the family plan that I have setup it says we are in different countries. Tried clearing cookies but it didn't help. userid: backtracker.don Please can s...
Roadie
448 Views
1 replies
0 likes
My daughter is the manager of the family and we have 4 people under the plan. When I (Mom) add a song to my playlist it adds it onto my daughter's list, why? How can I stop this from happening
My daughter is the manager of the family and we have 4 people under the plan. When I (Mom) add a song to my playlist it adds it onto my daughter's list, why? How can I stop this from h...
Moderator
574 Views
1 replies
0 likes
My Question or IssueI have just joined Family Premium and I added my son to the users. When he received the link he didn't have a seperate account so he clicked on it and put in my log in details. He now has his own account but when I send him the li...
My Question or Issue I have just joined Family Premium and I added my son to the users. When he received the link he didn't have a seperate account so he clicked on it and put in m...
Regular
3413 Views
13 replies
2 likes
Sent link via WhatsApp to invite family member. Link provides message "You can not add your own account". Any help on this?
Sent link via WhatsApp to invite family member. Link provides message "You can not add your own account". Any help on this?
Moderator
721 Views
1 replies
1 likes
PlanPremium FamilyCountryGermany DeviceSonos, 2 iPhones XR/8Operating System(iOS 13 My Question or IssueWe are 2 people using the Spotify premium family account and at home we have a Sonos system with 6 speakers in different rooms. Problem: when one ...
Plan Premium Family Country Germany Device Sonos, 2 iPhones XR/8 Operating System (iOS 13 My Question or Issue We are 2 people using the Spotify premium family account and at h...
Moderator
703 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium FamilyCountryUKDeviceiPhone SEOperating SystemIOS latest I am part of a Premium Family plan and I am logged in and showi...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Family Country UK Device iPhone SE Operating System IOS l...
Moderator
519 Views
1 replies
0 likes
I've purchased a one year Premium Family, I've payed it and now when I go to https://www.spotify.com/it/account/family/the page is stucked on the load page. I disconnected every account/device and tried again but nothing changed.
I've purchased a one year Premium Family, I've payed it and now when I go to https://www.spotify.com/it/account/family/ the page is stucked on the load page. I disconnected every account/d...
Regular
2478 Views
10 replies
1 likes
PlanPremiumCountryNetherlands My Question or IssueHi all, Last night my Family plan was canceled. Some of my family members received a mail that they were thrown out the plan and others hadn't received anything. Me as the plan owner hadn't received a...
Plan Premium Country Netherlands My Question or Issue Hi all, Last night my Family plan was canceled. Some of my family members received a mail that they were thrown out the p...
Spotify Legend
525 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy teenager is unable to access our family plan because it says his location is in another co...
...eenager is unable to access our family plan because it says his location is in another country. My other family members have not had a problem.
Moderator
1140 Views
3 replies
0 likes
PlanPremium Family TrialCountry Device(Motorola Moto X PlayOperating SystemAndroid nougat My Question or IssueI can't download songs even though podcasts can be.
Plan Premium Family Trial Country Device (Motorola Moto X Play Operating System Android nougat My Question or Issue I can't download songs even though podcasts can be.
Casual Listener
843 Views
2 replies
0 likes
PlanFamily PlanCountryFrom Hong Kong to Britain My Question or IssueSo we have a family plan subscribed, and we currently reside in Hong Kong. However, if the host of the plan plans to move to Britain for some time, will we still have access to the p...
Plan Family Plan Country From Hong Kong to Britain My Question or Issue So we have a family plan subscribed, and we currently reside in Hong Kong. However, if the host o...
Roadie
467 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I cannot join my sister's Spotify Family account. The message that always pops up is t...
...ello, I cannot join my sister's Spotify Family account. The message that always pops up is that I am trying to join from abroad and hence I cannot proceed. However, I have moved from other c...
Roadie
501 Views
1 replies
0 likes
i recently upgraded to family premium at the beginning of the month and the new fee has been charged from my account; but for some reason I’ve also been charged for premium this month as well? I thought that seeing as I had upgraded before my regular...
i recently upgraded to family premium at the beginning of the month and the new fee has been charged from my account; but for some reason I’ve also been charged for premium this month as well? I t...
Moderator
545 Views
1 replies
0 likes
I use Shadow PC, is this going to be okay? Technically I am at my address but its a cloud PC so the computer is in a different location.
I use Shadow PC, is this going to be okay? Technically I am at my address but its a cloud PC so the computer is in a different location.
Roadie
750 Views
1 replies
0 likes
