Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 160992 Views
  • 32 replies
  • 9 likes
  • 160992 Views
  • 32 replies
  • 9 likes

Google assistent spotify on soundbar Philips issue

PlanPremium FamilyNetherlands DeviceGoogle Home MiniPhilips Soundbar HTL5160 with Chromecast & SPotify Connect My Question or IssueWhen asking Google assistent on the GH Mini to play spotify on Philips Soundbar it says 'playing spotify on soundbar' ,...

  • Newbie
  • Plan Premium Family Netherlands   Device Google Home Mini Philips Soundbar HTL5160 with Chromecast & SPotify Connect   My Question or Issue When asking Google assistent on t...
  • Rene01
  • Community Legend
  • 403 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 403 Views
  • 1 replies
  • 1 likes

Superuser Contribution premium family all'estero

Ciao, Attualmente ho un abbonamento premium for family con la mia famiglia da quasi un anno con cui mi trovo molto bene. Dovrò però andare all'estero per un lungo periodo (9 mesi). Potrò usufruire lo stesso dell'abbonamento premium per la durata del ...

  • Casual Listener
  • Ciao,  Attualmente ho un abbonamento premium for family con la mia famiglia da quasi un anno con cui mi trovo molto bene. Dovrò però andare all'estero per un lungo periodo (9 mesi). Potrò u...
  • Peter
  • Spotify Legend
  • 1234 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1234 Views
  • 3 replies
  • 0 likes

Aile üyelerim sürekli siliniyor

PlanPremium Family CountryTurkey My Question or IssueAile üyelerim sürekli adres doğrulanamaması sebebiyle çıkarılıyor. Aylardır aynı sorun tekrar ediyor. Adres doğrulayabileceğim bir yöntem de görünmüyor. Bu durumdan bıktım. Bir an önce abimi de hes...

  • Newbie
  • Plan Premium Family  Country Turkey   My Question or Issue Aile üyelerim sürekli adres doğrulanamaması sebebiyle çıkarılıyor. Aylardır aynı sorun tekrar ediyor. Adres d...
  • OneByBoo
  • Roadie
  • 283 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 283 Views
  • 1 replies
  • 1 likes

Bagaimana saya bisa tahu alamat yang saya input pada account spotify saya?

PlanSpotify FamilyCountryIndonesiaDevice(iPhone)Operating System(iOS 10) My Question or IssueBagaimana saya bisa tahu alamat yang saya masukkan ke dalam akun spotify saya? Karena saya tidak pernah merasa memasukkan alamat tempat tinggal, lalu saya me...

  • Newbie
  • Plan Spotify Family Country Indonesia Device (iPhone) Operating System (iOS 10)   My Question or Issue Bagaimana saya bisa tahu alamat yang saya masukkan ke dalam akun spotify saya? K...
  • OneByBoo
  • Roadie
  • 6189 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 6189 Views
  • 1 replies
  • 2 likes

Superuser Contribution abonement famille

j'ai ajouter un membre de ma fammille a mon abonnement je peut voire que la demarche aboutie sur mon comptepour temps sur sont compte il reste toujour en abonement free merci d'avence pour vos reponse

  • Visitor
  • j'ai ajouter un membre de ma fammille a mon abonnement  je peut voire que la demarche aboutie sur mon compte pour temps sur sont compte il reste toujour en abonement free  merci d'avence...
  • Guido
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 264 Views
  • 1 replies
  • 0 likes

Possibilidade de pagar Familiar no plano anual com boleto

Gostaria de ter a possibilidade de pagamento do plano familiar com o boleto bancário, pois o aceite do cartão pré pago do "MercadoPago" foi cancelado.PlanFamiliarBrasil

  • Visitor
  • Gostaria de ter a possibilidade de pagamento do plano familiar com o boleto bancário, pois o aceite do cartão pré pago do "MercadoPago" foi cancelado. Plan Familiar Brasil    
  • Bittencourt
  • Spotify Star
  • 715 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 715 Views
  • 1 replies
  • 2 likes

Premium Student to Family Subscription Difficulty

PlanStudent --> Family CountryUSADeviceMacbook ProOperating SystemiOS 10 My Question or IssueI am having trouble switching my account from a student subscription to a family plan. I was sent an invitation code in an email, have accepted the invitatio...

  • Visitor
  • Plan Student --> Family  Country USA Device Macbook Pro Operating System iOS 10   My Question or Issue I am having trouble switching my account from a student subscription to a...
  • Loxer
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Swtich from Premiu to Premium Family

PlanPremiumCountryItaly My Question or IssueWhat happens if I've just renewed my Premium Student account and I want to switch to the Family one? Do I have to pay also for this month or my payment for Student Premium will be valid, so that I don't hav...

  • Visitor
  •   Plan Premium Country Italy   My Question or Issue What happens if I've just renewed my Premium Student account and I want to switch to the Family one? Do I have to pay also for t...
  • Brunelicia
  • Community Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family

I’ve just upgraded from premium to family premium and sent an invitation to my daughter. She didn’t have an account previously (even a free one) and so the invitation takes her to a login page that she can’t login to. When we try her email address we...

  • Visitor
  • I’ve  just upgraded from premium to family premium and sent an invitation to my daughter. She didn’t have an account previously (even a free one) and so the invitation takes her to a login p...
  • Katerina
  • Spotify Legend
  • 574 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 574 Views
  • 3 replies
  • 0 likes

Can not join family plan

I'm trying to invite my girlfriend who lives with me to my family plan. All the information is correct and she keeps getting an error about not being able to join. I even went as far as to create a whole other Spotify account and invited that one to ...

  • Visitor
  • I'm trying to invite my girlfriend who lives with me to my family plan. All the information is correct and she keeps getting an error about not being able to join. I even went as far as to create a w...
  • Brunelicia
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 358 Views
  • 1 replies
  • 0 likes

Billing- when moving

I understand that when I move I need to cancel my family premium and create a new account. How does it work for billing. I was just invoiced and I am concerned that if I cancel and recreate another account that I will end up paying twice in one month...

  • Casual Listener
  • I understand that when I move I need to cancel my family premium and create a new account. How does it work for billing. I was just invoiced and I am concerned that if I cancel and recreate another a...
  • Rene01
  • Community Legend
  • 637 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 637 Views
  • 3 replies
  • 0 likes

Plan member only get Free service when logged in!

PlanPremium CountrySweden Device IOS iPhone 8(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can see the plan member in my account, but when the member logs in. The acco...

  • Casual Listener
  • Plan Premium  Country Sweden   Device IOS iPhone 8 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Ques...
  • Bittencourt
  • Spotify Star
  • 736 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 736 Views
  • 5 replies
  • 0 likes

South Africa, cant get from premium to Family

Hi there,I am on a premium account in South Africa.I am trying to convert to a Family sub. When I try to ádd family' it says; oops something went wrong. please try again.If I go the the help page it shows 404 not found. Please help?Laurence

  • Casual Listener
  • Hi there, I am on a premium account in South Africa. I am trying to convert to a Family sub.   When I try to ádd family' it says; oops something went wrong. please try again. If I go the t...
  • Billy-J
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 381 Views
  • 1 replies
  • 0 likes

Failure to Help

I signed up for the family plan with the offer of a free google home Mini. Sounded great. That was until there was a problem redeeming the Google home Mini. For some reason my order with Google was cancelled. That's ok. Mistakes happen. So off I go a...

  • Casual Listener
  • I signed up for the family plan with the offer of a free google home Mini.  Sounded great. That was until there was a problem redeeming the Google home Mini.  For some reason my order w...
  • Rene01
  • Community Legend
  • 1157 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1157 Views
  • 3 replies
  • 0 likes

[iOS][Other] Help with Spotify For Family

I have a problem with my spotify premium. I switch by a family to another (just becuse i moved in), but spotify send me an email that says "It was not possible to confirm your address, so we set your account in spotify free". What can i do?

  • Newbie
  • I have a problem with my spotify premium. I switch by a family to another (just becuse i moved in), but spotify send me an email that says "It was not possible to confirm your address, so we set y...
  • Rene01
  • Community Legend
  • 674 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 674 Views
  • 1 replies
  • 0 likes

a family member's Amazon Echo Dot is stuck to my account

See subject... I've tried over and over again to decouple my login from a family member's Echo Dot, to "Forget this device." It keeps appearing and then either my music stops playing and switches to her Echo Dot, or her music cuts into whatever I'm l...

  • Casual Listener
  • See subject... I've tried over and over again to decouple my login from a family member's Echo Dot, to "Forget this device." It keeps appearing and then either my music stops playing and switches t...
  • Rene01
  • Community Legend
  • 971 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 971 Views
  • 1 replies
  • 0 likes

Family account - change account holder

Hello,I am about to create a family account for my housemates and I. I will be the main subscriber (paying the invoice) and my question is the following: is it possible at some point to change the person in charge of paying the invoice (the main resp...

  • Casual Listener
  • Hello, I am about to create a family account for my housemates and I.  I will be the main subscriber (paying the invoice) and my question is the following: is it possible at some point to c...
  • Rene01
  • Community Legend
  • 1282 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1282 Views
  • 3 replies
  • 0 likes

Amazon Alexa and Spotify Family plan

So my family recently got an Amazon Alexa. So I invited them to my family plan, but not before at first linking me to it. Couldnt listen to my own music, so repaired it to their Spotify. Was working right for (very) small amount of time. Alexa then u...

  • Newbie
  • So my family recently got an Amazon Alexa. So I invited them to my family plan, but not before at first linking me to it. Couldnt listen to my own music, so repaired it to their Spotify. Was w...
  • Rene01
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 529 Views
  • 1 replies
  • 0 likes

I'm the plan family owner however my subscription is still free

PlanFree/PremiumCountryPortugalOperating SystemWindows 10 My Question Hi, I upgraded to the premium family and everything was working well in terms of invites. However, even though I'm the owner, after logging out and then logging in, my account now ...

  • Newbie
  • Plan Free/Premium Country Portugal Operating System Windows 10   My Question  Hi, I upgraded to the premium family and everything was working well in terms of invites. However, e...
  • Jose_M
  • Spotify Star
  • 449 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 449 Views
  • 1 replies
  • 0 likes

Solved!! No pueden aceptar la invitacion

2 miembros de la familia que tienen spotify premium no pueden aceptar la invitacion al plan familiar.PlanFree/Premium

  • Newbie
  • 2 miembros de la familia que tienen spotify premium no pueden aceptar la invitacion al plan familiar. Plan Free/Premium    
  • Jose_M
  • Spotify Star
  • 946 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 946 Views
  • 3 replies
  • 1 likes