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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20368 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179554 Views
32 replies
9 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUsing Amazon Music family unlimited I can walk into my living room and ask my Echo dot to pla...
...mazon Music family unlimited I can walk into my living room and ask my Echo dot to play Queen and then walk into my kitchen and ask the Echo dot in that room to play The Eagles. Hence having two d...
Not applicable
629 Views
1 replies
2 likes
PlanPremium FamilyCountryCanadaDeviceIphone 7 plusOperating System My Question or IssueHi I just noticed that my January monthly payment has been increased from $14.99 to $15.89? But it's still $14.99 on Spotify website. Any notification/update onlin...
Plan Premium Family Country Canada Device Iphone 7 plus Operating System My Question or Issue Hi I just noticed that my January monthly payment has been increased from $14.99...
Spotify Legend
2527 Views
5 replies
0 likes
Hi folk, I would like to delete my account, registered by my Facebook ID and create a new account by my email.However, at the moment it's not possible to upgrade to Premium Family if you already have an account registered by the same payment method a...
Hi folk, I would like to delete my account, registered by my Facebook ID and create a new account by my email. However, at the moment it's not possible to upgrade to Premium Family if you a...
Spotify Legend
1565 Views
7 replies
0 likes
I'm trying to add my 11 year-old daughter to my family premium account. In fact, I mainly opened it for her. When she tries to log in she gets a message saying that she's too young. Is there any way around this?PlanPremiumCountryScotlandDeviceChromeb...
I'm trying to add my 11 year-old daughter to my family premium account. In fact, I mainly opened it for her. When she tries to log in she gets a message saying that she's too young. Is there a...
Spotify Legend
3914 Views
5 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
574 Views
1 replies
0 likes
FamilyPremiumCanada DeviceMacBook Air, Google PixelOperating SystemiOS 10 I'm trying to access my users for my premium family account and it need me to update my address. I enter my address and it finds it properly but when I click accept/confirm add...
Family Premium Canada Device MacBook Air, Google Pixel Operating System iOS 10 I'm trying to access my users for my premium family account and it need me to update my a...
Visitor
5984 Views
8 replies
1 likes
PlanPremiumCountryNetherlands/NederlandDeviceLTOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I ordered Spotify Premium Family a week ago and i paid the 1 eurocent to verify my e-mailadress. So i received the mail in w...
Plan Premium Country Netherlands/Nederland Device LT Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I ordered Spotify Premium Family...
Community Legend
959 Views
6 replies
0 likes
Plan: Premium/FamilyCountry: USA My Question or IssueIs it possible to see who on the family plan is actively using their plan? Everyone says they are, but if they aren't I'd like to kick someone off and give the login to another family member that w...
Plan: Premium/Family Country: USA My Question or Issue Is it possible to see who on the family plan is actively using their plan? Everyone says they are, but if they aren't I'd l...
Spotify Star
400 Views
1 replies
0 likes
I have a separate premium account at the moment. If I were to join a ‘Premium Family’ , will my data of the music I’ve been listening to throughout the year be carried on when I join the the Family Premium, and unto my Spotify Wrapped 2020? Or will m...
I have a separate premium account at the moment. If I were to join a ‘Premium Family’ , will my data of the music I’ve been listening to throughout the year be carried on when I join the the Family P...
Spotify Star
2814 Views
1 replies
0 likes
Plan/PremiumCountryThe NetherlandsDeviceiPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan /Premium Country The Netherlands Device iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
851 Views
2 replies
0 likes
I had a Premium Account (iPhone iOS 13), switched to Premium Family and shared a playlist with the first family member (iPhone iOS 13). The playlist is not displayed to the family member. Another family member (minor, iPad iOS 12.4.4) will not see th...
I had a Premium Account (iPhone iOS 13), switched to Premium Family and shared a playlist with the first family member (iPhone iOS 13). The playlist is not displayed to the family member. Another family...
Community Legend
684 Views
3 replies
1 likes
I purchased a free trial of 3 months of Spotify Premium, it said the billing date will be 14/04/2020, but when I switched to a 3 months free trail of Family Premium, at first it said the billing date will be 14/04/2020, but now, whenever I view my su...
I purchased a free trial of 3 months of Spotify Premium, it said the billing date will be 14/04/2020, but when I switched to a 3 months free trail of Family Premium, at first it said the billing d...
Spotify Legend
1075 Views
3 replies
0 likes
Hi! Me, my dad and my sister are thinking about getting spotify premium for family. My dad will have the main account. Since we are not sure about using spotify, we would like to use the three month trial. But there is one problem: my sister already ...
Hi! Me, my dad and my sister are thinking about getting spotify premium for family. My dad will have the main account. Since we are not sure about using spotify, we would like to use the t...
Spotify Star
2215 Views
1 replies
0 likes
I sent one of my family members an invite but they didn't receive it. Can I send them another one or will it count as two people instead of one?
I sent one of my family members an invite but they didn't receive it. Can I send them another one or will it count as two people instead of one?
Community Legend
640 Views
1 replies
0 likes
PlanPremium FamilyCountryItaly My Question or IssueHi,I've been wanting to add a member of my family to the Family premium plan. I've sent the invitation link but every time they try to enter our home address they get the message:"It seems like you'r...
Plan Premium Family Country Italy My Question or Issue Hi, I've been wanting to add a member of my family to the Family premium plan. I've sent the invitation link but every t...
Casual Listener
35893 Views
4 replies
0 likes
PlanPremium FamilyCountryUnited Kingdom Device(iPhone 8, iPad, Desktop)Operating System(iOS, Windows 10.) My Question or IssueI have a premium family account and the "recently played" and "heavy rotation" list frequently contain all manner of **bleep...
Plan Premium Family Country United Kingdom Device (iPhone 8, iPad, Desktop) Operating System (iOS, Windows 10.) My Question or Issue I have a premium family account a...
Casual Listener
630 Views
2 replies
0 likes
Hi there - my husband and I currently live in the UAE. I recently upgraded to Premium Family and tried to send him an invitation. When he was unable to accept the invite I did some research to realize that my original account is set to the US and his...
Hi there - my husband and I currently live in the UAE. I recently upgraded to Premium Family and tried to send him an invitation. When he was unable to accept the invite I did some research to r...
Spotify Legend
790 Views
2 replies
0 likes
Some time ago I was a family plan administrator, I had to undo the plan by changing my address, in the new place where I live, we are going to make a new family plan but, I have a doubt if I will have problems with my account. When we made the first ...
Some time ago I was a family plan administrator, I had to undo the plan by changing my address, in the new place where I live, we are going to make a new family plan but, I have a doubt if I will h...
Spotify Legend
450 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPadOperating SystemiOS 12+ My Question or IssueHi there. I am a music therapist working at Seattle Children's Hospital in Seattle, WA. I am looking to purchase a subscription for our inpatient psychiatry and beha...
...am looking to purchase a subscription for our inpatient psychiatry and behavioral medicine unit. At another psychiatric hospital that I worked at, I think we had purchased the family plan to use on 6...
Roadie
508 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy 9Operating SystemAndroid Oreo, (I think?) My Question or IssueI pay for Spotify Family for my mum and me. We both have our own phones and she was gifted an Echo Show for Christmas. We both have our own profile...
Plan Premium Country UK Device Samsung Galaxy 9 Operating System Android Oreo, (I think?) My Question or Issue I pay for Spotify Family for my mum and me. We both have our own p...
Spotify Legend
495 Views
1 replies
0 likes
