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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179554 Views

32 replies

9 likes

  • 179554 Views
  • 32 replies
  • 9 likes

multiple devices different songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUsing Amazon Music family unlimited I can walk into my living room and ask my Echo dot to pla...

Visitor

...mazon Music family unlimited I can walk into my living room and ask my Echo dot to play Queen and then walk into my kitchen and ask the Echo dot in that room to play The Eagles. Hence having two d...

user-removed

Not applicable

629 Views

1 replies

2 likes

Premium for Family
  • 629 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution payment increase

PlanPremium FamilyCountryCanadaDeviceIphone 7 plusOperating System My Question or IssueHi I just noticed that my January monthly payment has been increased from $14.99 to $15.89? But it's still $14.99 on Spotify website. Any notification/update onlin...

Casual Listener

Plan Premium Family Country Canada Device Iphone 7 plus Operating System     My Question or Issue Hi I just noticed that my January monthly payment has been increased from $14.99...

Guido

Spotify Legend

2527 Views

5 replies

0 likes

Premium for Family
  • 2527 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Premium Family Upgrade doesn't work

Hi folk, I would like to delete my account, registered by my Facebook ID and create a new account by my email.However, at the moment it's not possible to upgrade to Premium Family if you already have an account registered by the same payment method a...

Casual Listener

Hi folk,   I would like to delete my account, registered by my Facebook ID and create a new account by my email. However, at the moment it's not possible to upgrade to Premium Family if you a...

Katerina

Spotify Legend

1565 Views

7 replies

0 likes

Premium for Family
  • 1565 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Can't add child to account

I'm trying to add my 11 year-old daughter to my family premium account. In fact, I mainly opened it for her. When she tries to log in she gets a message saying that she's too young. Is there any way around this?PlanPremiumCountryScotlandDeviceChromeb...

Casual Listener

I'm trying to add my 11 year-old daughter to my family premium account. In fact, I mainly opened it for her. When she tries to log in she gets a message saying that she's too young.  Is there a...

Katerina

Spotify Legend

3914 Views

5 replies

1 likes

Premium for Family
  • 3914 Views
  • 5 replies
  • 1 likes

Superuser Contribution Why am i ineligible for family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Mario

Spotify Legend

574 Views

1 replies

0 likes

Premium for Family
  • 574 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Try Again Later' error message when try to confirm address

FamilyPremiumCanada DeviceMacBook Air, Google PixelOperating SystemiOS 10 I'm trying to access my users for my premium family account and it need me to update my address. I enter my address and it finds it properly but when I click accept/confirm add...

Visitor

Family Premium Canada   Device MacBook Air, Google Pixel Operating System iOS 10    I'm trying to access my users for my premium family account and it need me to update my a...

lizbarrerac

Visitor

5984 Views

8 replies

1 likes

Premium for Family
  • 5984 Views
  • 8 replies
  • 1 likes

Superuser Contribution Premium for family

PlanPremiumCountryNetherlands/NederlandDeviceLTOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I ordered Spotify Premium Family a week ago and i paid the 1 eurocent to verify my e-mailadress. So i received the mail in w...

Casual Listener

  Plan Premium Country Netherlands/Nederland Device LT Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I ordered Spotify Premium Family...

Petya

Community Legend

959 Views

6 replies

0 likes

Premium for Family
  • 959 Views
  • 6 replies
  • 0 likes

See Family Data in Data Plan

Plan: Premium/FamilyCountry: USA My Question or IssueIs it possible to see who on the family plan is actively using their plan? Everyone says they are, but if they aren't I'd like to kick someone off and give the login to another family member that w...

Newbie

  Plan: Premium/Family Country: USA   My Question or Issue Is it possible to see who on the family plan is actively using their plan? Everyone says they are, but if they aren't I'd l...

Billy-J

Spotify Star

400 Views

1 replies

0 likes

Premium for Family
  • 400 Views
  • 1 replies
  • 0 likes

Spotify Wrapped

I have a separate premium account at the moment. If I were to join a ‘Premium Family’ , will my data of the music I’ve been listening to throughout the year be carried on when I join the the Family Premium, and unto my Spotify Wrapped 2020? Or will m...

Casual Listener

I have a separate premium account at the moment. If I were to join a ‘Premium Family’ , will my data of the music I’ve been listening to throughout the year be carried on when I join the the Family P...

Bittencourt

Spotify Star

2814 Views

1 replies

0 likes

Premium for Family
  • 2814 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium account doesn’t work even though it is paid

Plan/PremiumCountryThe NetherlandsDeviceiPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan /Premium Country The Netherlands Device iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

851 Views

2 replies

0 likes

Premium for Family
  • 851 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Family Members and shared Content

I had a Premium Account (iPhone iOS 13), switched to Premium Family and shared a playlist with the first family member (iPhone iOS 13). The playlist is not displayed to the family member. Another family member (minor, iPad iOS 12.4.4) will not see th...

Casual Listener

I had a Premium Account (iPhone iOS 13), switched to Premium Family and shared a playlist with the first family member (iPhone iOS 13). The playlist is not displayed to the family member. Another family...

Petya

Community Legend

684 Views

3 replies

1 likes

Premium for Family
  • 684 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution 1 Month Got Cut Off The Free Trial

I purchased a free trial of 3 months of Spotify Premium, it said the billing date will be 14/04/2020, but when I switched to a 3 months free trail of Family Premium, at first it said the billing date will be 14/04/2020, but now, whenever I view my su...

Casual Listener

I purchased a free trial of 3 months of Spotify Premium, it said the billing date will be 14/04/2020, but when I switched to a 3 months free trail of Family Premium, at first it said the billing d...

Mario

Spotify Legend

1075 Views

3 replies

0 likes

Premium for Family
  • 1075 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Free trial spotify family, 1 user already had a trial

Hi! Me, my dad and my sister are thinking about getting spotify premium for family. My dad will have the main account. Since we are not sure about using spotify, we would like to use the three month trial. But there is one problem: my sister already ...

Visitor

Hi!   Me, my dad and my sister are thinking about getting spotify premium for family. My dad will have the main account. Since we are not sure about using spotify, we would like to use the t...

Billy-J

Spotify Star

2215 Views

1 replies

0 likes

Premium for Family
  • 2215 Views
  • 1 replies
  • 0 likes

Question about the family plan

I sent one of my family members an invite but they didn't receive it. Can I send them another one or will it count as two people instead of one?

Visitor

I sent one of my family members an invite but they didn't receive it. Can I send them another one or will it count as two people instead of one?

Emilia_8

Community Legend

640 Views

1 replies

0 likes

Premium for Family
  • 640 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem with address recognition for Premium Family

PlanPremium FamilyCountryItaly My Question or IssueHi,I've been wanting to add a member of my family to the Family premium plan. I've sent the invitation link but every time they try to enter our home address they get the message:"It seems like you'r...

Casual Listener

Plan Premium Family Country Italy     My Question or Issue Hi, I've been wanting to add a member of my family to the Family premium plan. I've sent the invitation link but every t...

o-8quva0_eka

Casual Listener

35893 Views

4 replies

0 likes

Premium for Family
  • 35893 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to stop my family's music appearing in my suggestions

PlanPremium FamilyCountryUnited Kingdom Device(iPhone 8, iPad, Desktop)Operating System(iOS, Windows 10.) My Question or IssueI have a premium family account and the "recently played" and "heavy rotation" list frequently contain all manner of **bleep...

Casual Listener

  Plan Premium Family Country United Kingdom   Device (iPhone 8, iPad, Desktop) Operating System (iOS, Windows 10.)   My Question or Issue I have a premium family account a...

juniormonk

Casual Listener

630 Views

2 replies

0 likes

Premium for Family
  • 630 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Family Trouble

Hi there - my husband and I currently live in the UAE. I recently upgraded to Premium Family and tried to send him an invitation. When he was unable to accept the invite I did some research to realize that my original account is set to the US and his...

Visitor

Hi there - my husband and I currently live in the UAE. I recently upgraded to Premium Family and tried to send him an invitation. When he was unable to accept the invite I did some research to r...

Katerina

Spotify Legend

790 Views

2 replies

0 likes

Premium for Family
  • 790 Views
  • 2 replies
  • 0 likes

Superuser Contribution Plan familiar

Some time ago I was a family plan administrator, I had to undo the plan by changing my address, in the new place where I live, we are going to make a new family plan but, I have a doubt if I will have problems with my account. When we made the first ...

Casual Listener

Some time ago I was a family plan administrator, I had to undo the plan by changing my address, in the new place where I live, we are going to make a new family plan but, I have a doubt if I will h...

Peter

Spotify Legend

450 Views

1 replies

0 likes

Premium for Family
  • 450 Views
  • 1 replies
  • 0 likes

Premium for Inpatient Psych Unit

PlanPremiumCountryUnited StatesDeviceiPadOperating SystemiOS 12+ My Question or IssueHi there. I am a music therapist working at Seattle Children's Hospital in Seattle, WA. I am looking to purchase a subscription for our inpatient psychiatry and beha...

Visitor

...am looking to purchase a subscription for our inpatient psychiatry and behavioral medicine unit. At another psychiatric hospital that I worked at, I think we had purchased the family plan to use on 6...

OneByBoo

Roadie

508 Views

1 replies

0 likes

Premium for Family
  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution Echo and Spotify - NIGHTMARE

PlanPremiumCountryUKDeviceSamsung Galaxy 9Operating SystemAndroid Oreo, (I think?) My Question or IssueI pay for Spotify Family for my mum and me. We both have our own phones and she was gifted an Echo Show for Christmas. We both have our own profile...

Visitor

Plan Premium Country UK Device Samsung Galaxy 9 Operating System Android Oreo, (I think?)   My Question or Issue I pay for Spotify Family for my mum and me. We both have our own p...

Guido

Spotify Legend

495 Views

1 replies

0 likes

Premium for Family
  • 495 Views
  • 1 replies
  • 0 likes