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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 170765 Views
  • 32 replies
  • 9 likes
  • 170765 Views
  • 32 replies
  • 9 likes

PayPal Zahlung abgewiesen

Guten Tag, heute wrude mein Spüotify Premium Account abgewiesen weil die Zhlung nicht getätigt werden konnte!An der Zahlweise (Paypal/hinterlegtes Konto) hat sich jedoch nichts geändert.Ich habe lediglich eine Kreditkarete und ein weiteres Konto aus ...

  • Visitor
  • Guten Tag,   heute wrude mein Spüotify Premium Account abgewiesen weil die Zhlung nicht getätigt werden konnte! An der Zahlweise (Paypal/hinterlegtes Konto) hat sich jedoch nichts geändert....
  • OneByBoo
  • Roadie
  • 1138 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1138 Views
  • 1 replies
  • 0 likes

Spotify Family

I have spotify family and am getting frustrated with my children's music suggestions coming onto my feed. They are definitely logged into their own accounts so am at a loss as to why it could be happening. Does anyone know how to stop this?

  • Casual Listener
  • I have spotify family and am getting frustrated with my children's music suggestions coming onto my feed.  They are definitely logged into their own accounts so am at a loss as to why it c...
  • OneByBoo
  • Roadie
  • 1087 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1087 Views
  • 1 replies
  • 0 likes

Sptf as user.

I see on family list 'Sptf' as member - how to check who is it ?What's more - when I remove one of those and add new (named) member after some time 'Sptf' appears again and throw out that member.

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  • Casual Listener
  •   I see on family list 'Sptf' as member - how to check who is it ? What's more - when I remove one of those and add new (named) member after some time 'Sptf' appears again and throw o...
  • _eSeM_
  • Casual Listener
  • 2128 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2128 Views
  • 2 replies
  • 0 likes

We have a double address!

Hi guys! I have a problem: me and my falks got two homes, because of work.Me and my enlarged family travel between Ireland and Itay all the time and we're never in the same place all together.So. Is it possible to insert both our addresses? Thank you...

  • Casual Listener
  • Hi guys!   I have a problem: me and my falks got two homes, because of work. Me and my enlarged family travel between Ireland and Itay all the time and we're never in the same place a...
  • Jacob
  • Community Legend
  • 846 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 846 Views
  • 1 replies
  • 0 likes

Solved!! Brother can't join my family account

Brother and I decided to start a family plan, he was currently paying for his own premium. When I sent him a link to signup on the family plan, the link just opens up his current spotify. can he signup through my family plan, but still have access to...

  • Newbie
  • Brother and I decided to start a family plan, he was currently paying for his own premium. When I sent him a link to signup on the family plan, the link just opens up his current spotify. can he s...
  • Emilia_8
  • Community Legend
  • 1073 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1073 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade premium to family

So I've bought a Spotify Premium voucher, and thought I can use the 60 euros to pay for 3 months of family premium instead of 6 months of premium. But now it seems that it only added 6 months of premium and does not allow to upgrade my account to fam...

  • Casual Listener
  • So I've bought a Spotify Premium voucher, and thought I can use the 60 euros to pay for 3 months of family premium instead of 6 months of premium. But now it seems that it only added 6 months of p...
  • kislotavr
  • Casual Listener
  • 1370 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1370 Views
  • 2 replies
  • 0 likes

Solved!! Family Mix doesn't fill up

PlanPremiumCountryLatviaDevice(multiple)Operating System(Windows 10, OS 11, Android, IOS) My Question or IssueMy Family Mix doesn't fill up, although the feature appeared after I was on a family subscription with my family members. We use spotify reg...

  • Newbie
  • Plan Premium Country Latvia Device (multiple) Operating System (Windows 10, OS 11, Android, IOS)   My Question or Issue My Family Mix doesn't fill up, although the feature appeared a...
  • Loxer
  • Community Legend
  • 1191 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1191 Views
  • 1 replies
  • 0 likes

Removed from Family Mix after filtering

PlanFamily PremiumCountryNew ZealandDeviceHuawei P30Operating SystemAndroid v. 9 My Question or IssueI recently discovered the family mix playlist which has been cool to see what everyone else listens to and similarities between family members. Howev...

  • Casual Listener
  • Plan Family Premium Country New Zealand Device Huawei P30 Operating System Android v. 9     My Question or Issue I recently discovered the family mix playlist which has been c...
  • Angieb024
  • Casual Listener
  • 1812 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1812 Views
  • 3 replies
  • 0 likes

Switching from Spotify Student to Family subscription.

PlanPremiumCountryUnited StatesDeviceiPhone 7 PlusOperating SystemiOS 10 My Question or IssueMy family just switched to the family premium subscription, and I just switched to it from my student discount. I was just checking to see if only the family...

  • Newbie
  • Plan Premium Country United States Device iPhone 7 Plus Operating System iOS 10   My Question or Issue My family just switched to the family premium subscription, and I just switched t...
  • osornios
  • Spotify Star
  • 988 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 988 Views
  • 1 replies
  • 0 likes

I cannot add brother to family plan

I've canceled his premium account and have tried moving him over to my plan but it always returns "There was a problem Try Again Later" ; I have tried on incognito, another device and school computer, nothing works.Now wat?

  • Music Fan
  • I've canceled his premium account and have tried moving him over to my plan but it always returns "There was a problem Try Again Later" ; I have tried on incognito, another device and school computer...
  • HanWuGe
  • Music Fan
  • 1385 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 1385 Views
  • 3 replies
  • 1 likes

wrong country

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to join my friend's duo plan, the adress is right and it's my current position but...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm try...
  • Emilia_8
  • Community Legend
  • 1074 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1074 Views
  • 1 replies
  • 0 likes

Premium for family

PlanPremium for FamilyCountryBelgiumDeviceOne plusOperating Systendroid Oreo My Question or IssueHow come that I can see my daughter's listening history and all the rest of her music on my phone? I took Premium for Family to get rid of this.

  • Casual Listener
  • Plan Premium for Family Country Belgium Device One plus Operating Systendroid Oreo   My Question or Issue How come that I can see my daughter's listening history and all the rest o...
  • ListenToGlobal
  • Composer
  • 1428 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1428 Views
  • 4 replies
  • 0 likes

Joining the family account does not work

Plan: FamilyFree/Premium: Premium Country: Germany Device(Samsung Galaxy Note 3)Operating System(Android 5) My Question or IssueI confirmed my current address today after logging in to Spotify.Then I invited my son, i.e. sent him the link created by ...

  • Visitor
  • Plan: Family Free/Premium: Premium  Country: Germany   Device (Samsung Galaxy Note 3) Operating System (Android 5)   My Question or Issue I confirmed my current a...
  • Luan
  • Spotify Star
  • 1181 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1181 Views
  • 1 replies
  • 0 likes

Issue confirming address

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) When I try to input my address for the spotify family invitation (both map tracking and manual), it says "there was a ...

  • Regular
  • ...or the spotify family invitation (both map tracking and manual), it says "there was a problem please try again later". I also tried following the same process on my phone, with the same result. How do I...
  • Billy-J
  • Spotify Star
  • 3740 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 3740 Views
  • 5 replies
  • 0 likes

Premium family delad vårdnad

PlanPremiumCountrySverigeDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHur fungerar premium family när man har delad vårdnad och barnen har olika dresser?

  • Visitor
  • ...ungerar premium family när man har delad vårdnad och barnen har olika dresser?
  • Rene01
  • Community Legend
  • 919 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 919 Views
  • 1 replies
  • 0 likes

playlists on family premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe used the same account so we have many playlists. Now using the family premium the other fa...

  • Newbie
  • ...sed the same account so we have many playlists.  Now using the family premium the other family members can't see our playlists anymore.
  • Jacob
  • Community Legend
  • 729 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 729 Views
  • 1 replies
  • 0 likes

Family Plan in Israel

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI fully and completely agree with the complaints about the situation with the premium plans a...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I fully...
  • Shaked24410
  • Casual Listener
  • 1549 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 1549 Views
  • 2 replies
  • 1 likes

New Family members not on family mix

Hi i already had myself and 1 family member in our family account and I have recently added 2 more members but on the android app the 2 new members will not show as members in the family mix playlist and none of their song show. I have read all the h...

  • Casual Listener
  • Hi i already had myself and 1 family member in our family account and I have recently added 2 more members but on the android app the 2 new members will not show as members in the family mix p...
  • Rene01
  • Community Legend
  • 3557 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 3557 Views
  • 3 replies
  • 0 likes

Upgraded to family spotify..family username now a number! How to change?

Son had spotify but has now joined family accountand he has lost his username and been allotted an 11 digit number.How can I change this to his name please or contact spotify to get them to change please.ThanksSpeedo

  • Casual Listener
  • Son had spotify but has now  joined family accountand he has lost his username and been allotted an 11 digit number. How can I change this to his name please or contact spotify to get them to c...
  • OviiiOne
  • Community Legend
  • 1164 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1164 Views
  • 3 replies
  • 0 likes

How can I see what music my kids are listening to?

If not the ability to restrict explicit content and music, is there any way to at least see what my kids are listening to? This seems like a bare minimum functionality workaround.

  • Newbie
  • If not the ability to restrict explicit content and music, is there any way to at least see what my kids are listening to? This seems like a bare minimum functionality workaround.
  • Jars23
  • Newbie
  • 3869 Views
  • 2 replies
  • 0 likes
  • 3869 Views
  • 2 replies
  • 0 likes