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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 137605 Views
  • 32 replies
  • 8 likes
  • 137605 Views
  • 32 replies
  • 8 likes

Issue with Family Premium

Plan: PremiumCountry: Malaysia DeviceMacbook Pro late 2016 My Issue:Hi,I've been using the family premium plan for a while now with no issues. But a few days ago my family members were suddenly kicked out of the plan automatically. Upon reinviting th...

  • Visitor
  •   Plan: Premium Country: Malaysia   Device Macbook Pro late 2016   My Issue: Hi, I've been using the family premium plan for a while now with no issues. But a few days a...
  • Loxer
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 239 Views
  • 1 replies
  • 0 likes

Son in UK can't get into Spotify when I upgraded to Family Premium in HK

PlanFree/PremiumCountry My Question or IssueI live in Hong Kong, but my kids are studying in the UK. I recently upgrade to Family Premium plan; however, but my son was unable to upgrade his Spotify out there. What can he do to get to Premium?

  • Casual Listener
  • Plan Free/Premium Country       My Question or Issue I live in Hong Kong, but my kids are studying in the UK. I recently upgrade to Family Premium plan; however, but my son w...
  • owongons
  • Casual Listener
  • 222 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 222 Views
  • 2 replies
  • 0 likes

No Hulu with Family "PREMIUM' account? FALSE ADVERTISING. Hello Apple Music...

We can't even get ONE SINGLE Hulu login with Family Premium? Isn't the family premium account a PREMIUM account?? THIS IS FALSE ADVERTISING! Will make me think about switching to Apple Music when they pair up with their "Netflix-killer" joint venture...

  • Casual Listener
  • We can't even get ONE SINGLE Hulu login with Family Premium? Isn't the family premium account a PREMIUM account??  THIS IS FALSE ADVERTISING!   Will make me think about switching to A...
  • Vidfreek
  • Regular
  • 300 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 300 Views
  • 1 replies
  • 1 likes

Family Premium is now Free

PlanFamily PremiumCountryNetherlands DeviceIphone 7, Iphone 5s, LaptopOperating SystemIOS 12, Windows 10 My Question or IssueHi,We've been using Family Premium for about 10 months now. Always without any problems. When I fired up Spotify this morning...

  • Visitor
  •   Plan Family Premium Country Netherlands   Device Iphone 7, Iphone 5s, Laptop Operating System IOS 12, Windows 10   My Question or Issue Hi, We've been using Family P...
  • Bittencourt
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution worried about Family Premium

PlanFamily PremiumCountryAustriaDeviceHuawei Honor 10Operating SystemAndroid OreoMy Question or IssueSo today I upgraded my account to premium again, with the family package. I was in a Spotify Family for the last two years, but had to cancel it, sin...

  • Newbie
  • Plan Family Premium Country Austria Device Huawei Honor 10 Operating System Android Oreo My Question or Issue So today I upgraded my account to premium again, with the family package. I w...
  • Daisy
  • Spotify Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 263 Views
  • 1 replies
  • 0 likes

my wife paid for premium family and it is showing my account suspended not paid

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy does my premuim plan seem to seperate monthly and I get billed twice ?

  • Casual Listener
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why does my premuim plan seem to seperate monthly an...
  • Bittencourt
  • Spotify Star
  • 296 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 296 Views
  • 3 replies
  • 0 likes

Invite link missing

PlanPremiumCountryCanadaDeviceSamsung a5Operating System androidMy Question or IssueI am the owner of a family for spotify account and want to link other members of my family to the account as it is intended to be used. I find I am not able to do thi...

  • Visitor
  •   Plan Premium Country Canada Device Samsung a5 Operating System android My Question or Issue I am the owner of a family for spotify account and want to link other members of my family...
  • Maxim
  • Spotify Star
  • 400 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 400 Views
  • 1 replies
  • 0 likes

Premium for family - owner account lost connection

PlanPremium for familyCountry DeviceiPhoneOperating SystemiOS 10 My Question or IssueJust signed up for Premium for family. However, being the owner I lost connection to my previous spotify account in the process. My username now shows some kind of i...

  • Casual Listener
  • Plan Premium for family Country   Device iPhone Operating System iOS 10   My Question or Issue Just signed up for Premium for family. However, being the owner I lost connection t...
  • Bittencourt
  • Spotify Star
  • 599 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 599 Views
  • 10 replies
  • 0 likes

Free Hulu for Family Premium accounts

Will Hulu be included for free for family premium accounts per he below article?https://www.theverge.com/2019/3/12/18260278/spotify-premium-hulu-bundle-price Apologies for poor formatting/typos as this was done on mobile.

  • Newbie
  • Will Hulu be included for free for family premium accounts per he below article? https://www.theverge.com/2019/3/12/18260278/spotify-premium-hulu-bundle-price   Apologies for poor f...
  • ohfarrelldobbs
  • Newbie
  • 877 Views
  • 4 replies
  • 10 likes
  • Premium for Family
  • 877 Views
  • 4 replies
  • 10 likes

Solved!! How many devices can an individual account be signed in on?

PlanPremium, Looking to get the family dealCountryIreland My Question or Issue Hello ma dudes, I have a question about the Spotify Family deal. I'm looking to get it in my household. We all have our own accounts already and I understand that you can ...

  • Casual Listener
  • Plan Premium, Looking to get the family deal Country Ireland   My Question or Issue   Hello ma dudes,   I have a question about the Spotify Family deal. I'm looking to g...
  • Brunelicia
  • Community Legend
  • 1174 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Banka hesabimdan 3 kez odeme alindi

Ogrenci premium uyelik icin basvurdum. bir kac kez deneme yaptim,resim gonderdim. kabul olduguna dair mail almadim. fakat banka hesabimi kontrol ettigimde uc kez uyelik ucreti alinmis gorunuyor. yardimci olabilirseniz sevinirim.

  • Visitor
  • Ogrenci premium uyelik icin basvurdum. bir kac kez deneme yaptim,resim gonderdim. kabul olduguna dair mail almadim. fakat banka hesabimi kontrol ettigimde uc kez uyelik ucreti alinmis gorunuyor. yard...
  • Daisy
  • Spotify Legend
  • 221 Views
  • 1 replies
  • 1 likes
  • 221 Views
  • 1 replies
  • 1 likes

Superuser Contribution ogrenciligim onaylandi premium olamadim

premium aldim ogrenci indirimi ile. ogrenci oldugum dogrulandi. yolladiginiz mailde eksik biseyler var. link yanlis. param cekildi fakat premium olmadim. satin almayi tamamlayamiyorum. premium verilsin veya param iade edilsin. en kisa zamanda olmasin...

  • Regular
  • premium aldim ogrenci indirimi ile. ogrenci oldugum dogrulandi. yolladiginiz mailde eksik biseyler var. link yanlis. param cekildi fakat premium olmadim. satin almayi tamamlayamiyorum. premium verils...
  • Daisy
  • Spotify Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • Help
    Student
    Turkey
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution From Spotify Student to Spotify Family

Ich habe ein Spotify Student Abo und habe mich gerade bei meiner Schwester beim Spotify Family angemeldet.Muss ich jetzt doppelt bezahlen oder muss ich mein Konto beim Studentenabo löschen und ein neues erstellen für das Familienabo?

  • Visitor
  • Ich habe ein Spotify Student Abo und habe mich gerade bei meiner Schwester beim Spotify Family angemeldet. Muss ich jetzt doppelt bezahlen oder muss ich mein Konto beim Studentenabo löschen und e...
  • Daisy
  • Spotify Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 359 Views
  • 1 replies
  • 0 likes

Can a family member have more than one user account?

PlanPremium Family My Question or IssueCan a single family member have several user accounts within one family account? We are currently just two family members using Spotify which means that there are four unused accounts. Can these be used for this...

  • Newbie
  • Plan Premium Family   My Question or Issue Can a single family member have several user accounts within one family account? We are currently just two family members using Spotify w...
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 191 Views
  • 1 replies
  • 0 likes

1000-facher Frust Adresse: Adress Validation Problem, Kunden haben es sooo satt Leute!

Wie viel Kunden wollt Ihr noch frustrieren? Immer das gleiche. Kunden haben den teuersten Tarif bei Euch gewählt um auch die Kinder zu Euch als neue Kunden zu bringen, doch bei der Registrierung neuer Familienmitglieder kommt man nicht weiter, weil i...

  • Visitor
  • ...ufgebracht, das Problem zu lösen. Und darüber hinaus noch dieses Schreiben aufzusetzten.   Ach und Tschüss  Plan Premium Family (das ist nur der Vertragsname, mit Permium hat das nichts zu tun....
  • Maxim
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 368 Views
  • 1 replies
  • 0 likes

Upgrade from Premium to Family - Billing question

Plan: Premium> looking to go to FamilyCountry: USDevice: N/A My Question or Issue: I want to Upgrade from Premium to Family: Billing question - will I automatically ONLY get charged the 14.99/month or will I get double billed?Can you confirm how I up...

  • Visitor
  • Plan: Premium> looking to go to Family Country: US Device: N/A   My Question or Issue: I want to Upgrade from Premium to Family:  Billing question - will I automatically ONLY get c...
  • Brunelicia
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! Accept invitation - submit button greyed out

None of the below information is required.PlanPremium for familyCountry CanadaDeviceLG k4Operating SystemAndroid 6.0.1 My Question or IssueI'm trying to accept the invitation to join the family account for my child on their device. All the fields (na...

  • Casual Listener
  • None of the below information is required. Plan Premium for family Country  Canada Device LG k4 Operating System Android 6.0.1   My Question or Issue I'm trying to accept the i...
  • Billy-J
  • Spotify Star
  • 400 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 400 Views
  • 3 replies
  • 0 likes

Unable to re-enter a family plan for premium

PlanPremiumCountry CAOperating System My Question or IssueMy account was charged from premium to free Spotify and I have not been able to re-enter my plan. I got an invite link but I have been unable to enter with my details.I have attached the error...

  • Newbie
  • Plan Premium Country  CA Operating System   My Question or Issue My account was charged from premium to free Spotify and I have not been able to re-enter my plan. I got an invite lin...
  • Mantisentil
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 283 Views
  • 1 replies
  • 0 likes

Can't add new family member

Been a client of Spotify premium and family since the first days. Never had an issue before. Trying to add a new member without success for days. I send the confirmation email, my sister accepts and fills some extra information and gets an error sayi...

  • Visitor
  • Been a client of Spotify premium and family since the first days. Never had an issue before. Trying to add a new member without success for days. I send the confirmation email, my sister accepts a...
  • Mantisentil
  • Community Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 398 Views
  • 1 replies
  • 0 likes

I have a Family Account, all members have their own profiles, and we cannot play simultaneously

I have a Premium Family Plan and each user has a different profile. Due to work situations, my wife and I live in two cities and are apart occasionally.When we try to play our own music on our own accounts on our own Google Home devices, we log each ...

  • Visitor
  • I have a Premium Family Plan and each user has a different profile.  Due to work situations, my wife and I live in two cities and are apart occasionally. When we try to play our own m...
  • TroyHakala
  • Visitor
  • 689 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 689 Views
  • 3 replies
  • 0 likes