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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 177573 Views
  • 32 replies
  • 9 likes
  • 177573 Views
  • 32 replies
  • 9 likes

commercials during premium family

PlanPremium FamilyCountry NL My Question or Issue I have a premium family play for a while now. For unknown reasons I hear commercials comming through on some playlists, which is annoying if you pay to not hear commercials My account details clearly ...

  • Newbie
  •   Plan Premium Family Country   NL   My Question or Issue   I have a premium family play for a while now. For unknown reasons I hear commercials comming through on s...
  • OneByBoo
  • Roadie
  • 370 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 370 Views
  • 1 replies
  • 0 likes

Help with adding members to Premium Family

Hi, I have the family premium on my phone and I am trying to add my parents to it however it won't work. I have logged out of my account and their 'free' account. I have sent the invite, but when I click on the invite, it takes me to the log in page ...

  • Visitor
  • Hi, I have the family premium on my phone and I am trying to add my parents to it however it won't work. I have logged out of my account and their 'free' account. I have sent the invite, but when I c...
  • OneByBoo
  • Roadie
  • 469 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 469 Views
  • 1 replies
  • 0 likes

Can't upgrade to family plan

Right now I have spotify premium, I used a free trial way back when I first signed up. Now i want to upgrade to premium for family, and it will not allow me because i have previously used a free trial. I don't need the trial period, I just want the f...

  • Visitor
  • Right now I have spotify premium, I used a free trial way back when I first signed up. Now i want to upgrade to premium for family, and it will not allow me because i have previously used a f...
  • irsemoticon
  • Casual Listener
  • 953 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 953 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family member still shown as in different country

My mother recently moved back in with us in Istanbul, Turkey after living in Greece. I tried to add her to our family account but it says she needs to be in the same location as us.SHE IS! How can this be resolved? PlanFamily PremiumCountryTurkey/Gre...

  • Newbie
  • My mother recently moved back in with us in Istanbul, Turkey after living in Greece. I tried to add her to our family account but it says she needs to be in the same location as us.SHE IS! How can t...
  • Katerina
  • Spotify Legend
  • 926 Views
  • 2 replies
  • 2 likes
  • Premium for Family
  • 926 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Accept Vouchers for Spotify Family

PlanPremium FamilyCountryGermanyMy Question or Issue I have a voucher and would like to use it to pay for my Spotify Family account.I saw in the Help, that this is for some reason not possible.Please fix that! It does not make sense and gives a bad c...

  • Visitor
  • Plan Premium Family Country Germany My Question or Issue   I have a voucher and would like to use it to pay for my Spotify Family account. I saw in the Help, that this is for some r...
  • Katerina
  • Spotify Legend
  • 829 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 829 Views
  • 2 replies
  • 0 likes

family premium no slots to add family members

My Question or IssueHi, I changed from premium to family premium yesterday, I have sent a link to my wife but it wont add her to my family group saying you already have family membership but she hasn't shown up on my family account list, also there i...

  • Newbie
  •       My Question or Issue Hi, I changed from premium to family premium yesterday, I have sent a link to my wife but it wont add her to my family group saying you already have family...
  • Billy-J
  • Spotify Star
  • 638 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 638 Views
  • 1 replies
  • 0 likes

Cannot upgrade to Family Premium

My Question or IssueI have created a Free account and am trying to upgrade to Family Premium. Every time I try to add my credit card to complete the upgrade, I get the message "Payment Failed. Try again, or use a different payment method". The card i...

  • Newbie
  • My Question or Issue I have created a Free account and am trying to upgrade to Family Premium. Every time I try to add my credit card to complete the upgrade, I get the message "Payment Failed. T...
  • Billy-J
  • Spotify Star
  • 1056 Views
  • 2 replies
  • 4 likes
  • Premium for Family
  • 1056 Views
  • 2 replies
  • 4 likes

Superuser Contribution Family Plan Problems with Alexa

PlanFamily PremiumCountryUSDeviceiPhone/AlexaMy Question or IssueOk, please try to follow me here. Before upgrading to the Family plan a few days ago we used one account for me, my wife and my youngest. We have an Echo, a Dot and a Kids's Dot. Whenev...

  • Visitor
  •   Plan Family Premium Country US Device iPhone/Alexa My Question or Issue Ok, please try to follow me here.    Before upgrading to the Family plan a few days ago we used o...
  • Peter
  • Spotify Legend
  • 584 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 584 Views
  • 1 replies
  • 0 likes

problems inviting a familymember

I have sent 9 invites to the same familymember, but still it wont work? I have tried to cancel the invite every time and resend a new, still it wont. What happens is that my computer is working for minutes, nothing happening, I have to exit the "sign...

  • Newbie
  • I have sent 9 invites to the same familymember, but still it wont work? I have tried to cancel the invite every time and resend a new, still it wont. What happens is that my computer is working for m...
  • osornios
  • Spotify Star
  • 671 Views
  • 1 replies
  • 0 likes
  • 671 Views
  • 1 replies
  • 0 likes

Spotify Family Premium Account Invitation can't be sent.

I go into the screen where I can see members but when I try to Invite It says "331 - Tuh! Bir sorun oldu, lutfen yeniden dene" Which means "331 - Oops! An error occured, please try again". At first try it was like invitations sent but no one got it. ...

  • Casual Listener
  • I go into the screen where I can see members but when I try to Invite It says "331 - Tuh! Bir sorun oldu, lutfen yeniden dene" Which means "331 - Oops! An error occured, please try again". At first t...
  • osornios
  • Spotify Star
  • 5079 Views
  • 1 replies
  • 0 likes
  • 5079 Views
  • 1 replies
  • 0 likes

Multimedia player wont login with family premium

I have Parrot Asteroid car multimedia player with i play spotify. Now when family premium account wont login and require premium account. Do i have to downgrade family premium to premium to continue using the player ?

  • Newbie
  • I have Parrot Asteroid car multimedia player with i play spotify. Now when family premium account wont login and require premium account. Do i have to downgrade family premium to premium to c...
  • osornios
  • Spotify Star
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Cannot chose Upbeat or Chill on Android

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • osornios
  • Spotify Star
  • 657 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 657 Views
  • 1 replies
  • 0 likes

Re: Deleted family member by mistake

Hi there I just did the same....accidentally removed my daughter from Family Premium....and now all her Playlists are not there ???? Please help.....having a nightmare!! Tim

  • Visitor
  • Hi there I just did the same....accidentally removed my daughter from Family Premium....and now all her Playlists are not there ???? Please help.....having a nightmare!! Tim
  • osornios
  • Spotify Star
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Solved!! 1 year subscription of Family Premium

PlanFamily PremiumCountryPhilippinesDeviceHuawei P30 LiteOperating SystemAndriod Pie My Question or IssueHow to avail 1 year subscription of Family Premium? Does it have a 1 year subscription?

  • Newbie
  • Plan Family Premium Country Philippines Device Huawei P30 Lite Operating System Andriod Pie   My Question or Issue How to avail 1 year subscription of Family Premium? Does it have a 1...
  • Billy-J
  • Spotify Star
  • 5092 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 5092 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium Family - problem att skapa nytt konto

Hej!Jag har bytt från Premium till Premium till Premium Family för att slippa slåss om samma konto med min dotter. Jag har skickat ett inbjudningsmejl till henne. När vi klickar på "Acceptera inbjudan" i mejlet så kommer vi till en sida där vi anting...

  • Newbie
  • Hej! Jag har bytt från Premium till Premium till Premium Family för att slippa slåss om samma konto med min dotter. Jag har skickat ett inbjudningsmejl till henne. När vi klickar på "A...
  • Petya
  • Community Legend
  • 2913 Views
  • 3 replies
  • 0 likes
  • 2913 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium for family page can’t open.

PlanPremiumCountry : Turkey Device(iPhone 8 and a computer)Operating System(iOS 13.1.3 and Windows 7.) My Question or Issueİ am trying to open “Account—> Premium for Family” page. İ want to control my family members and need to change my adress. i ad...

  • Visitor
  • ...remium for Family” page. İ want to control my family members and need to change my adress.   i added a screenshot for error message.   Please help me.      
  • Katerina
  • Spotify Legend
  • 1058 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1058 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recover lost data after exiting a family plan

I recently was removed from a family plan and I have lost all of my data. My liked songs is what I especially would like to recover. Please assist me on how to recover all my data.

  • Casual Listener
  • I recently was removed from a family plan and I have lost all of my data. My liked songs is what I especially would like to recover. Please assist me on how to recover all my data.
  • Petya
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 458 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to take a premium family but I have some concerns

PlanFree and after PremiumCountryLT and IT Device(iPhone 7 and iPhone X)Operating System(iOS 10) My Question or IssueHello,I want to take Premium Family for me and my boyfriend. However, I can see that is written "6 Premium accounts for family member...

  • Visitor
  • Plan Free and after Premium Country LT and IT   Device (iPhone 7 and iPhone X) Operating System (iOS 10)   My Question or Issue Hello, I want to take Premium Family for me a...
  • Petya
  • Community Legend
  • 1419 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1419 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot play Family Mix on Android Phone

PlanFamily PremiumCountrySingaporeDeviceNote 8Operating System Android Version 9 My Question or IssueSpotify hangs on Family Mix screen and doesn't allow play or next steps

  • Casual Listener
  • Plan Family Premium Country Singapore Device Note 8 Operating System  Android Version 9   My Question or Issue Spotify hangs on Family Mix screen and doesn't allow play or next steps
  • Katerina
  • Spotify Legend
  • 1304 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1304 Views
  • 1 replies
  • 0 likes