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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77382 Views
64 replies
7 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
95005 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77860 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208859 Views
267 replies
35 likes
Loving the kids app, thank you for that. Might be just me but it does not seem to be able to pass the music over to as many devices as the normal Spotify app. It can certainly play music on BT speakers but can't send the music to any Sonos device in ...
Loving the kids app, thank you for that. Might be just me but it does not seem to be able to pass the music over to as many devices as the normal Spotify app. It can certainly play ...
Spotify Legend
4590 Views
1 replies
6 likes
PlanPremium Family PlanCountryPhilippinesDevice(OnePlus 6, Galaxy S7, Desktop)Operating System(Android 10, Android Oreo, Windows 10) My Question or IssueI subscribed to Spotify's Premium Family Plan using my new MCO Visa Card. The currency in use is ...
Plan Premium Family Plan Country Philippines Device (OnePlus 6, Galaxy S7, Desktop) Operating System (Android 10, Android Oreo, Windows 10) My Question or Issue I subscribed t...
Roadie
1636 Views
1 replies
0 likes
I pay for premium for students and I switched over to spotify family. will I still be charged for the rest of the student premium term or does it automatically stop the payments
I pay for premium for students and I switched over to spotify family. will I still be charged for the rest of the student premium term or does it automatically stop the payments
Roadie
574 Views
1 replies
0 likes
I previously had a Premium account which has used to login to multiple devices. I have upgraded to Premium Family and now have 3 accounts including my own account which is setup as the manager. My wife has signed in to her new account on her phone an...
I previously had a Premium account which has used to login to multiple devices. I have upgraded to Premium Family and now have 3 accounts including my own account which is setup as the manager.&n...
Casual Listener
623 Views
2 replies
0 likes
PlanSpotify FamilyCountryDenmarkDeviceiPad/iPhone Operating SystemLatest iOS. My Question or IssueI just upgraded to Spotify Premium and entered my current address in Denmark. I sent the link to my partner, who is right next to me, who entered the sa...
Plan Spotify Family Country Denmark Device iPad/iPhone Operating System Latest iOS. My Question or Issue I just upgraded to Spotify Premium and entered my current address in D...
Moderator
5088 Views
2 replies
0 likes
PlanFamily PremiumCountrySwitzerland My Question or IssueWith none of our accounts, we're able to listen to audio books ("hörbücher") like this here (on any device):https://open.spotify.com/playlist/4ZHMIQL6QYJND3BZHO1srn Clicking on the play button ...
Plan Family Premium Country Switzerland My Question or Issue With none of our accounts, we're able to listen to audio books ("hörbücher") like this here (on any device): https://o...
Spotify Legend
5079 Views
3 replies
0 likes
PlanPremium Family PlanCountryAT (Austria)DeviceGalaxy Tab, Iphone 5, Lenovo LaptopOperating SystemiOS 10, Android, Windows 10 My Question or IssueIs it possible for my daughter to log in to the Full version of Spotify to make some changes in her Pla...
Plan Premium Family Plan Country AT (Austria) Device Galaxy Tab, Iphone 5, Lenovo Laptop Operating System iOS 10, Android, Windows 10 My Question or Issue Is it possible for my d...
Roadie
548 Views
1 replies
0 likes
PlanPremium for FamilyCountryPhilippinesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm a retired person with seven children and 20 grandchildren in different ag...
Plan Premium for Family Country Philippines Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or I...
Casual Listener
925 Views
2 replies
1 likes
Please give us a real step by step page with instructions on how to add members - this is CRAZY - Why is it so difficult? My Question or Issue
Please give us a real step by step page with instructions on how to add members - this is CRAZY - Why is it so difficult? My Question or Issue
Moderator
2586 Views
5 replies
1 likes
PlanPremium FamilyCountry Deviceiphone XOperating System My Question or IssueWe can only play one device under our Family Plan. This has been a perpetual and frustrating issue. If one device is playing, it will get kicked off as soon as a second devi...
Plan Premium Family Country Device iphone X Operating System My Question or Issue We can only play one device under our Family Plan. This has been a p...
Moderator
589 Views
1 replies
0 likes
Plan - Premium for FamilyCountry - Australia My Question or IssueI have Premium for Family with 3 members.Adding my son is not working.I sent him an invite. He clicks Accept Invite, at the next screen he is asked to log in, he tries to use his @hotma...
Plan - Premium for Family Country - Australia My Question or Issue I have Premium for Family with 3 members. Adding my son is not working. I sent him an invite. He clicks A...
Moderator
676 Views
1 replies
0 likes
I wish to use spotify for my son´s lullabies for bed while being able to listen to my own music as well, and therefore subscribed to the premium family plan. how can i create an account for him without having an email-adress, as mine is already regis...
I wish to use spotify for my son´s lullabies for bed while being able to listen to my own music as well, and therefore subscribed to the premium family plan. how can i create an account for h...
Casual Listener
617 Views
2 replies
0 likes
I purchased a premium family plan in India but after changing my location to Canada and then trying to add my wife onto the family plan, I’m not allowed to add her. Anyone has any clue on what I’ve got to do to make this work. I’ve followed the instr...
I purchased a premium family plan in India but after changing my location to Canada and then trying to add my wife onto the family plan, I’m not allowed to add her. Anyone has any clue on what I’ve g...
Moderator
1253 Views
3 replies
0 likes
Hi, My wife (iPhone) and me (Android) do not have access to the family mix. We tried all the knowledge base articles and reinstalled the app.When we go here: https://www.spotify.com/nl/account/family/ the page loads perpetually (3 dots ...) Can you f...
Hi, My wife (iPhone) and me (Android) do not have access to the family mix. We tried all the knowledge base articles and reinstalled the app. When we go here: https://www.spotify.com/n...
Spotify Legend
893 Views
1 replies
0 likes
Hi, I am thinking about an upgrade to Spotify Family. But to do so, there is one use case I need to have answered. We have a Sonos environment in several rooms (living room, kitchen, children's rooms, office and so on) and there are two smartphones f...
Hi, I am thinking about an upgrade to Spotify Family. But to do so, there is one use case I need to have answered. We have a Sonos environment in several rooms (living r...
Casual Listener
730 Views
1 replies
0 likes
Planfamili planCountrySpainSamsung Galaxy j5Operating System My Question or IssueHi, I've got a new family plan.I did install it on my dads phone and i he did get my invitation all good, but when i get his phone and try to download his playlists i ca...
Plan famili plan Country Spain Samsung Galaxy j5 Operating System My Question or Issue Hi, I've got a new family plan.I did install it on my dads phone and i he did get my i...
Spotify Star
519 Views
1 replies
0 likes
PlanFamily PremiumCountryHonduras DeviceIphone 11 My Question or Issue I was trying to access my family's plan but it doesn't let me because it believes I live in another country. My family is paying for this subscription and I don't understand why i...
Plan Family Premium Country Honduras Device Iphone 11 My Question or Issue I was trying to access my family's plan but it doesn't let me because it b...
Moderator
564 Views
1 replies
0 likes
have been a spotify premium user for years. decided over the weekend to upgrade to a family premium plan, so my kids can listen to their own music instead of bombarding my playlists with songs about bananas and toilets! i have attempted to sign them ...
have been a spotify premium user for years. decided over the weekend to upgrade to a family premium plan, so my kids can listen to their own music instead of bombarding my playlists with songs a...
Spotify Legend
6529 Views
13 replies
2 likes
Not clear to me the maximum number of members for the family plan, including the moderator. Which option is correct from the title? Thanks. PlanPremiumCountry Device(iPhone 6)Operating System(iOS 10, Windows 10)
Not clear to me the maximum number of members for the family plan, including the moderator. Which option is correct from the title? Thanks. Plan Premium Country Device (i...
Spotify Legend
1302 Views
3 replies
0 likes
PlanFamily PremiumCountryUS My Question or IssueMy wife and I want to switch ownership of our Family Plan. Here's what we did. She canceled her family plan. She's told her premium membership ends at the end of May. I then upgraded my personal premium...
Plan Family Premium Country US My Question or Issue My wife and I want to switch ownership of our Family Plan. Here's what we did. She canceled her family plan. She's t...
Casual Listener
848 Views
3 replies
0 likes
