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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134746 Views
  • 32 replies
  • 8 likes
  • 134746 Views
  • 32 replies
  • 8 likes

Unable to re-enter a family plan for premium

PlanPremiumCountry CAOperating System My Question or IssueMy account was charged from premium to free Spotify and I have not been able to re-enter my plan. I got an invite link but I have been unable to enter with my details.I have attached the error...

  • Newbie
  • Plan Premium Country  CA Operating System   My Question or Issue My account was charged from premium to free Spotify and I have not been able to re-enter my plan. I got an invite lin...
  • Mantisentil
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 282 Views
  • 1 replies
  • 0 likes

Can't add new family member

Been a client of Spotify premium and family since the first days. Never had an issue before. Trying to add a new member without success for days. I send the confirmation email, my sister accepts and fills some extra information and gets an error sayi...

  • Visitor
  • Been a client of Spotify premium and family since the first days. Never had an issue before. Trying to add a new member without success for days. I send the confirmation email, my sister accepts a...
  • Mantisentil
  • Community Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 394 Views
  • 1 replies
  • 0 likes

I have a Family Account, all members have their own profiles, and we cannot play simultaneously

I have a Premium Family Plan and each user has a different profile. Due to work situations, my wife and I live in two cities and are apart occasionally.When we try to play our own music on our own accounts on our own Google Home devices, we log each ...

  • Visitor
  • I have a Premium Family Plan and each user has a different profile.  Due to work situations, my wife and I live in two cities and are apart occasionally. When we try to play our own m...
  • TroyHakala
  • Visitor
  • 680 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 680 Views
  • 3 replies
  • 0 likes

Settled

PlanPremiumCountryHong KongDevicePC / Android 

  • Casual Listener
  • Plan Premium Country Hong Kong Device PC / Android  
  • Mantisentil
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 194 Views
  • 1 replies
  • 0 likes

Amazon echo not seeing my family subscription as a premium account

I am the primary account of a family subscription. I have tried to add my account to an amazon echo device, and the attempt fails with the error to the effect of: you must have a premium subscription to add to an echo device. Also, perhaps a related ...

  • Casual Listener
  • I am the primary account of a family subscription. I have tried to add my account to an amazon echo device, and the attempt fails with the error to the effect of: you must have a p...
  • OneByBoo
  • Roadie
  • 343 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 343 Views
  • 5 replies
  • 0 likes

problem in changing country

Hello, I tried to change my account country but it is lock and can't change, I have disconnected my FB account but still doesn't change.I have a free account and don't have any other accounts.

  • Casual Listener
  • Hello, I tried to change my account country but it is lock and can't change, I have disconnected my FB account but still doesn't change. I have a free account and don't have any other accounts.
  • punkgeek76
  • Casual Listener
  • 273 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 273 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Added members to family account not being upgraded to premium

PlanFamily Plan Country GB DeviceSamsung Galaxy 7, Apple iPad, Desktop computer Operating SystemIOS 10, Android, Windows 10 My Question or Issue Hello,I have recently added my husband and mother to my family account however, their accounts have not b...

  • Casual Listener
  •   Plan Family Plan   Country  GB   Device Samsung Galaxy 7, Apple iPad, Desktop computer   Operating System IOS 10, Android, Windows 10   My Question or I...
  • Katerina
  • Spotify Legend
  • 740 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 740 Views
  • 2 replies
  • 0 likes

Re: Post of the Week: Undeleteable songs

Hola tengo problema soy invitada al grupo familiar premiun pero no se activa .Me ayudan por favor.gracias

  • Newbie
  • Hola tengo problema soy invitada al grupo familiar premiun pero no se activa .Me ayudan por favor.gracias
  • OneByBoo
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Premium Family on Multiple Echo Dots

HelloI am considering purchasing the Family Premium but have a question that I need to confirm before going ahead. I will be setting up the account under my account then inviting members.If my wife wants to play her music on the downstairs Echo Dot a...

  • Casual Listener
  • Hello I am considering purchasing the Family Premium but have a question that I need to confirm before going ahead.   I will be setting up the account under my account then inviting members....
  • Chipembele
  • Casual Listener
  • 1584 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1584 Views
  • 4 replies
  • 0 likes

My added family cannot login the spotify

PlanPremiumCountryIndonesiaDeviceHuawei mate 20proOperating SystemAndroid pie My Question or IssueI invite my husband, when he tried to sign up using his email, there was a message "you cannot join this family account)

  • Visitor
  • ...essage "you cannot join this family account)    
  • Maxim
  • Spotify Star
  • 437 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 437 Views
  • 1 replies
  • 0 likes

Spotify player not working on PC

PlanPremium for familyCountry PolandDevice(PC)Operating System(Windows 7) My Question or Issue Hi, I got a problem with Spotify player on my PC. Neither installed player nor web player doesn't show any music, all playlists are empty (even spotify pla...

  • Newbie
  • Plan Premium for family Country  Poland Device (PC) Operating System (Windows 7)   My Question or Issue  Hi, I got a problem with Spotify player on my PC. Neither installed p...
  • Mantisentil
  • Community Legend
  • 506 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 506 Views
  • 1 replies
  • 0 likes

Solved!! My spotify family account doesn't work but they take my money

PlanPremium for family Country ItalyDeviceSamsung Galaxy s7Operating SystemAndroid Oreo My Question or IssueHello, the payment for my family account was updated, but the account doesn't work. What can I do?

  • Regular
  •   Plan Premium for family  Country  Italy Device Samsung Galaxy s7 Operating System Android Oreo   My Question or Issue Hello, the payment for my family account w...
  • Brunelicia
  • Community Legend
  • 1255 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1255 Views
  • 5 replies
  • 0 likes

Premium Family

We are 4 family members each with a Premium account through our phone company. We are switching to another phone company not providing Spotty and would like instead to have a Family Spotify. Can we all continue with our own logins to keep our saved p...

  • Casual Listener
  • We are 4 family members each with a Premium account through our phone company. We are switching to another phone company not providing Spotty and would like instead to have a Family Spotify. Can we a...
  • Brunelicia
  • Community Legend
  • 549 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 549 Views
  • 5 replies
  • 0 likes

Stop Spotify Familly ?

PlanFamily PremiumCountryBelgiumDeviceAll devicesOperating SystemAndroid and Windows 10 with chrome My Question or IssueHello community Spotify,I joined spotify from a member of my family and would like to leave this service.When I delete this one in...

  • Newbie
  •   Plan Family Premium Country Belgium Device All devices Operating System Android and Windows 10 with chrome   My Question or Issue Hello community Spotify, I joined spotify f...
  • Bittencourt
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 312 Views
  • 1 replies
  • 0 likes

Spotify Trying to Kick my Father Out Of My Family Account, AGAIN

PlanPremiumCountry TurkeyOperating SystemWindows 10-Android My Question or Issue Hello there spotify community people again. A while ago I had an issue about containing my father (my own father that I live in the very same house and share the same la...

  • Casual Listener
  • ...ontaining my father (my own father that I live in the very same house and share the same lastname with) to my family premium. The solution that was suggested was to cancel the plan and redoing it due I was o...
  • Louverr
  • Regular
  • 455 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 455 Views
  • 2 replies
  • 1 likes

Unable to accept family premium invitation

PlanFreeCountryAustraliaDeviceiphone 6sOperating SystemWindows 10 My Question or IssueI have been trying to accept my friends invitation but it won’t let me join there family premium plan. Pls help

  • Newbie
  • Plan Free Country Australia Device iphone 6s Operating System Windows 10   My Question or Issue I have been trying to accept my friends invitation but it won’t let me join there family...
  • Louverr
  • Regular
  • 443 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 443 Views
  • 2 replies
  • 0 likes

Family member unable to join plan

Hello, I have a premium family plan under my account and everyone else in my family is able to join the plan except for one person. She keyed in the correct address information into the invite but somehow she is still unable to join. I have resent th...

  • Casual Listener
  • Hello, I have a premium family plan under my account and everyone else in my family is able to join the plan except for one person. She keyed in the correct address information into the invite but s...
  • Louverr
  • Regular
  • 708 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 708 Views
  • 6 replies
  • 0 likes

why can i not join another premium for family?

my brother cancelled his premium for family subscription so my mom opened up one. however, i am unable to join?? this is pretty unfair for family members. please do fix it as i am a loyal fan of spotify.

  • Newbie
  •   my brother cancelled his premium for family subscription so my mom opened up one. however, i am unable to join?? this is pretty unfair for family members. please do fix it as i am a l...
  • Brunelicia
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to re-add family member to account

Has anyone been able to successfully re-add someone to a family subscription after they have been removed? My brother moved back in with us but put his old address in the account details. Resending the invite and putting the correct address in doesn'...

  • Newbie
  • Has anyone been able to successfully re-add someone to a family subscription after they have been removed? My brother moved back in with us but put his old address in the account details. Resending t...
  • Louverr
  • Regular
  • 2409 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2409 Views
  • 2 replies
  • 0 likes

Family members got kicked out of premium service

Hi, members of my family has been kicked out of my premium plan, which has been working fine for the last couple of years. They are unable to rejoin after I send a new invite to them (see attachment) Plan: Premium for Family (SGD 14.95)Free/Premium: ...

  • Regular
  • Hi, members of my family has been kicked out of my premium plan, which has been working fine for the last couple of years. They are unable to rejoin after I send a new invite to them (see a...
  • Louverr
  • Regular
  • 994 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 994 Views
  • 5 replies
  • 1 likes