Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77147 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94618 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77481 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208495 Views
267 replies
35 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue &nbs...
Spotify Star
472 Views
1 replies
0 likes
I subscribed to Spotify Family Premium. I sent an invite to my son to join Family Premium which he accepted. Prior to this he was already a Premium member. He has now lost all his playlists and it seems as if his old Premium account has been overwrit...
I subscribed to Spotify Family Premium. I sent an invite to my son to join Family Premium which he accepted. Prior to this he was already a Premium member. He has now lost all his playlists and it s...
Spotify Legend
505 Views
2 replies
1 likes
Hi, we have different devices from Sonos in our house. Since a few days we also have a Sonos one and a Sonos ARC. On both, Amazon Alexa is enabled, but with different Amazon Accounts. On the Sonos One the Spotify Account from my mother (Has Premium, ...
...he Sonos One the Spotify Account from my mother (Has Premium, Family subscription) is linked and on the Sonos ARC my account is linked. Now the problem: If we say e.g. "Play <song_title> on S...
405 Views
0 replies
0 likes
PlanFamilyCountryUSDevicemanyOperating Systemmany My Question or Issue As far as I can see, there are 2 components to the family plan:- family mix, which is like a shared public history or something? I've set up two accounts and joined them, and I se...
Plan Family Country US Device many Operating System many My Question or Issue As far as I can see, there are 2 components to the family plan: - family mix, which is like a s...
Composer
569 Views
1 replies
0 likes
Hi there,I have a family plan just for myself - I use two accounts to separate music that I play for myself from music that I play for my pets. Recently I noticed that my own Daily Playlist contains music from my pet account. I checked my history, ch...
Hi there, I have a family plan just for myself - I use two accounts to separate music that I play for myself from music that I play for my pets. Recently I noticed that my own Daily Playlist c...
Moderator
528 Views
1 replies
0 likes
Hi, apologies if this has been answered in community already but I have searched and cannot find an answer. My wife and I have had separate premium accounts for many years, but over the last 12-18 months we have put all our home automation and speake...
...he Echos. Alexa does not (easily) permit two Spotify accounts to be linked. Therefore, my question is that if I upgrade to Spotify Family and invite her to the plan, will she then see all the E...
Visitor
1585 Views
2 replies
0 likes
PlanPremium FamilyCountryCanada My Question or IssueI have just moved back to Canada from US. I have created a Premium Family account for family members here. However, they cannot sign up -- assuming problem is that my country profile is still US. I ...
Plan Premium Family Country Canada My Question or Issue I have just moved back to Canada from US. I have created a Premium Family account for family members here. However, they cannot s...
Roadie
507 Views
1 replies
0 likes
I just upgraded my Spotify from the premium to the Family plan--partly because my kids keep taking over Spotify from their Amazon Echo devices. So, my plan was to create usernames for each of them under our new family plan...so everyone can listen to...
I just upgraded my Spotify from the premium to the Family plan--partly because my kids keep taking over Spotify from their Amazon Echo devices. So, my plan was to create usernames for each of t...
Community Legend
1643 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceDesktopOperating Systemwindows 10 My Question or IssueI am trying to add family members to my premium account, but there is no option to do so. Please help
Plan Premium Country Australia Device Desktop Operating System windows 10 My Question or Issue I am trying to add family members to my premium account, but there is no option to do s...
Spotify Star
1392 Views
1 replies
0 likes
PlanPremiumCountryUK My Question or IssueMy family members despite sitting beside me at our address cannot access the family plan as the site is telling them they are not at the address?? We have tried numerous browsers and this has not resolved the ...
Plan Premium Country UK My Question or Issue My family members despite sitting beside me at our address cannot access the family plan as the site is telling them they are not at the a...
Moderator
600 Views
1 replies
0 likes
Hola. Desconozco un poco el funcionamiento de la cuenta familiar así que tengo algunas preguntas. Pide que los miembros vivan en la misma residencia pero logiclógicamente uno no está todo el día en casa y la app no solo se usa en ella, como es el cas...
Hola. Desconozco un poco el funcionamiento de la cuenta familiar así que tengo algunas preguntas. Pide que los miembros vivan en la misma residencia pero logiclógicamente uno no está to...
Moderator
3752 Views
3 replies
0 likes
I have four children that I can prove are my children by birth certificate. They are 50/50 me and my ex husband. They do not exactly have an official address as they are children. They also have their fathers last name - hence the comment about birth...
...ought a family subscritiption and realize now the technical difficulty and will be extremely disappointed. Further to not be able to contact anybody? This is a poor business s...
Spotify Legend
844 Views
3 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
571 Views
2 replies
0 likes
My mom lives next door. We both have Spotify premium. We both have Google homes. Both Spotify, Google and internet are separate accounts. If I ask my Google home to "play some music on Spotify" , it will play her playlist. If I ask it to play somethi...
My mom lives next door. We both have Spotify premium. We both have Google homes. Both Spotify, Google and internet are separate accounts. If I ask my Google home to "play some...
Moderator
422 Views
1 replies
0 likes
PlanPremiumCountryFinland DeviceAllOperating SystemWindows My Question or IssueLink www.spotify.com/account/family for adding family members does not work, despite I have subscribed Family Premium account.
Plan Premium Country Finland Device All Operating System Windows My Question or Issue Link www.spotify.com/account/family for adding family members does not work, d...
Newbie
1640 Views
6 replies
1 likes
Is there are way to limit the daily use of Spotify Kids? The limitation of "Google family link" does not work, because there is no interaction when the Spotify Kids App is playing
Is there are way to limit the daily use of Spotify Kids? The limitation of "Google family link" does not work, because there is no interaction when the Spotify Kids App is playing
Spotify Star
855 Views
1 replies
0 likes
I have a Premium Family subscription in Australia. I'm offended to find my Home page defaced with "In Solidarity: Black Lives Matter" - and since I'm paying, I want to have the option to remove this propaganda! Black Lives Matter is a socialist group...
I have a Premium Family subscription in Australia. I'm offended to find my Home page defaced with "In Solidarity: Black Lives Matter" - and since I'm paying, I want to have the option to r...
392 Views
0 replies
0 likes
Hi, this is kind of a difficult topic to talk about for me but if I don't do anything, I'll have serious trouble, so here goes. I created a Family Plan for me and my roommates in order to all have Premium together, since my friends couldn't afford it...
Hi, this is kind of a difficult topic to talk about for me but if I don't do anything, I'll have serious trouble, so here goes. I created a Family Plan for me and my roommates in order to a...
Spotify Star
812 Views
2 replies
0 likes
Loving the kids app, thank you for that. Might be just me but it does not seem to be able to pass the music over to as many devices as the normal Spotify app. It can certainly play music on BT speakers but can't send the music to any Sonos device in ...
Loving the kids app, thank you for that. Might be just me but it does not seem to be able to pass the music over to as many devices as the normal Spotify app. It can certainly play ...
Spotify Legend
4582 Views
1 replies
6 likes
PlanPremium Family PlanCountryPhilippinesDevice(OnePlus 6, Galaxy S7, Desktop)Operating System(Android 10, Android Oreo, Windows 10) My Question or IssueI subscribed to Spotify's Premium Family Plan using my new MCO Visa Card. The currency in use is ...
Plan Premium Family Plan Country Philippines Device (OnePlus 6, Galaxy S7, Desktop) Operating System (Android 10, Android Oreo, Windows 10) My Question or Issue I subscribed t...
Roadie
1633 Views
1 replies
0 likes
