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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27547 Views
44 replies
4 likes
PlanFamilyCountryUKDeviceOnePlus 7Operating SystemAndroid 10My Question or IssueI have recently upgraded to the family account, so I can get 5 different accounts under one roof. However, if a family member plays Spotify on either the Google Home Mini...
Plan Family Country UK Device OnePlus 7 Operating System Android 10 My Question or Issue I have recently upgraded to the family account, so I can get 5 different accounts under one roof. H...
Moderator
442 Views
1 replies
0 likes
Al momento de registrar el método de pago de mi plan familiar premium se hace un cargo a la tarjeta por un valor menor ($ 14.900 COP) a la cuota mensual ($ 22.900 COP), quisiera saber a que corresponde dicho cargo y si es reembolsable al momento de p...
Al momento de registrar el método de pago de mi plan familiar premium se hace un cargo a la tarjeta por un valor menor ($ 14.900 COP) a la cuota mensual ($ 22.900 COP), quisiera saber a que correspon...
Moderator
481 Views
1 replies
0 likes
Signed up through PS4 for SPotify premium. I want to upgrade it to family but can't find an option through PS4 for that. So I've cancelled the auto-renew and revoked access by PSStore. How do I dissociate my PS4 account so I can upgrade to family. I ...
Signed up through PS4 for SPotify premium. I want to upgrade it to family but can't find an option through PS4 for that. So I've cancelled the auto-renew and revoked access by PSStore. &n...
Casual Listener
1789 Views
4 replies
0 likes
I have two kid profiles on my premium family account, and they each listen on their own respective phones. However, the playback from one profile "leaks" to the other phone, which means that one can control the other one's playback, and they cannot l...
I have two kid profiles on my premium family account, and they each listen on their own respective phones. However, the playback from one profile "leaks" to the other phone, which means that one c...
Casual Listener
414 Views
1 replies
0 likes
Plan: PremiumCountry: UKDevice: MightyOperating System: iOSMy Question or IssueI have a Spotify Mighty that I have previously used, but when I try now it tells me I have reached the limit of offline playback devices on my Premium account. So I want t...
Plan: Premium Country: UK Device: Mighty Operating System: iOS My Question or Issue I have a Spotify Mighty that I have previously used, but when I try now it tells me I have reached the li...
Casual Listener
2026 Views
5 replies
0 likes
I started with Spotify free. Almost 1 week ago I paid for 1 Year premium. (A few days before the end of my free period) At the moment my account still shows ‘Free’ and I still can’t use premium. My next payment shows I have to pay 10 euro next week. ...
I started with Spotify free. Almost 1 week ago I paid for 1 Year premium. (A few days before the end of my free period) At the moment my account still shows ‘Free’ and I still can’t use premium. My n...
Moderator
491 Views
1 replies
0 likes
PlanPremium FamilyCountryCanadaDeviceSamsung s10 +Operating SystemAndroid My Question or IssueI have a Premium Family subscription, and I've been charged twice in a month since October (the payments are every 13th and 23rd). That was confirmed by my ...
Plan Premium Family Country Canada Device Samsung s10 + Operating System Android My Question or Issue I have a Premium Family subscription, and I've been charged twice in a m...
Spotify Legend
510 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceIphone 6plusOperating SystemiOS 12My Question or IssueI was invited to join spotify premium family. Looking ahead to be a year I join the family package. I do not know whether after the expiration of the period of one year, ...
Plan Premium Country US Device Iphone 6plus Operating System iOS 12 My Question or Issue I was invited to join spotify premium family. Looking ahead to be a year I join the family package. I...
Moderator
462 Views
1 replies
0 likes
Hello I have a premium family subscription and I sent an invite to my son but when we go to create an account for him we are stuck in an endless loop trying to prove that he is not a robot. I have tried creating an account on several different comput...
Hello I have a premium family subscription and I sent an invite to my son but when we go to create an account for him we are stuck in an endless loop trying to prove that he is not a robot.&n...
Roadie
489 Views
1 replies
0 likes
PlanPremiumCountryLithuaniaDeviceOneNote 7T ProOperating SystemAndroid, Windows 10 My Question or IssueI tried joining spotify family and I got an error: There was a problem, try again later. When I connected to my profile it automatically changed my...
Plan Premium Country Lithuania Device OneNote 7T Pro Operating System Android, Windows 10 My Question or Issue I tried joining spotify family and I got an error: There was a p...
Roadie
1593 Views
5 replies
0 likes
PlanPremium FamilyCountryBelgium. My Question or IssueWe want the Premium Family, since we live at one address. But my parents are currently on vacation in Spain. Is it still possible to activate it while they're there? Thanks in advance! Ynias
Plan Premium Family Country Belgium. My Question or Issue We want the Premium Family, since we live at one address. But my parents are currently on vacation in Spain. Is it still p...
Roadie
548 Views
1 replies
0 likes
PlanPremiumCountryBrazil DeviceMoto G7 Operating SystemAndroid 9 My Question or IssueWhen a member of my family, which lives with me, try to accept the invitation and fill out the address, Spotify returns that the address is no equals my address, but...
Plan Premium Country Brazil Device Moto G7 Operating System Android 9 My Question or Issue When a member of my family, which lives with me, try to accept the i...
Roadie
627 Views
1 replies
0 likes
Does anyone know how I can find out what the username details is of my daughter on our family premium plan? I have logged in and can see that she is on our account but I dont know her username and she cant log in.Any ideas?
Does anyone know how I can find out what the username details is of my daughter on our family premium plan? I have logged in and can see that she is on our account but I dont know her u...
Roadie
822 Views
5 replies
0 likes
PlanI says free but I bought Premium DeviceHuawei Psmart 2019 My Question or IssueI bought Spotify Family this morning but I made a new account so I verified my email later than that I bought family. Now I have the issue that I can't use family and o...
Plan I says free but I bought Premium Device Huawei Psmart 2019 My Question or Issue I bought Spotify Family this morning but I made a new account so I verified my email later t...
Roadie
526 Views
1 replies
0 likes
I had a premium account for student (my billing date was 12.day and i paid for 3.month)Today, i started family plan. My new billing date is 4.04 now but also full charged But i am just only use family plan for a 14 days (from 20.03 to 4.04 ) Why i pa...
I had a premium account for student (my billing date was 12.day and i paid for 3.month)Today, i started family plan. My new billing date is 4.04 now but also full charged But i am just only use family...
Roadie
785 Views
1 replies
0 likes
Hi, so I'm moving from Malaysia to Singapore. I was already a premium user in Malaysia but I would like to change my country to Singapore to join my brother's family plan. However, it seems that in order to change countries, I have to let a billing c...
Hi, so I'm moving from Malaysia to Singapore. I was already a premium user in Malaysia but I would like to change my country to Singapore to join my brother's family plan. However, it seems that in o...
Casual Listener
674 Views
2 replies
0 likes
Hey! I have the family plan and have invited other family members. 3 of the 4 I've invited have worked. I'm having problems with my son being able to access it. It keeps saying you can't join your own plan. He's logging in with his email and password...
Hey! I have the family plan and have invited other family members. 3 of the 4 I've invited have worked. I'm having problems with my son being able to access it. It keeps saying you can't j...
Spotify Legend
394 Views
1 replies
0 likes
Hi - I paid for the Premium Family account this morning, but the account is not showing up as a Family account. The manage button is not present.
Hi - I paid for the Premium Family account this morning, but the account is not showing up as a Family account. The manage button is not present.
Spotify Star
702 Views
1 replies
0 likes
PlanFamily PremiumCountryUSADeviceiPhone XR, MacbookOperating SystemiOS 13, OSX Catalina My Question or IssueI have a Family plan and have set up multiple accounts within it. We use Sonos to stream music on speakers at home; I also listen on my Macbo...
Plan Family Premium Country USA Device iPhone XR, Macbook Operating System iOS 13, OSX Catalina My Question or Issue I have a Family plan and have set up multiple accounts within it....
585 Views
0 replies
0 likes
My Question or IssueHelloI can’t add my daughter to my premium account have managed to add two other family members. She has a Spotify account so sending to correct email. When she clicks on email to accept she gets a message unable to join. Any help...
My Question or Issue Hello I can’t add my daughter to my premium account have managed to add two other family members. She has a Spotify account so sending to correct email. When s...
Moderator
1977 Views
8 replies
2 likes
