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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130588 Views
  • 32 replies
  • 8 likes
  • 130588 Views
  • 32 replies
  • 8 likes

Student discount is applied but still getting charged full price each month

PlanPremium for family ($14.99 cdn + tax)Country CanadaDevice Samsung S9+My Question or IssueI signed up for the student discount several months ago (back in September 2018) and it said the discount was, and is currently still applied. However, I'm s...

  • Newbie
  • Plan Premium for family ($14.99 cdn + tax) Country  Canada Device  Samsung S9+ My Question or Issue I signed up for the student discount several months ago (back in September 2018) a...
  • Maxim
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Family Account for Church

Hello! I am the worship leader at a church, and I'm wondering if I can get the Family account for the other Staff members to use, if I use our church address?

  • Newbie
  • Hello! I am the worship leader at a church, and I'm wondering if I can get the Family account for the other Staff members to use, if I use our church address?
  • Maxim
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium

Goedenavond, Eindelijk heb ik de link gekregen van mijn moeder om in de Spotify premium Family te gaan, maar op 14 februari is er € 9,99 afgeschreven. ik vraag me af of dit word terug gestort?

  • Newbie
  • Goedenavond,   Eindelijk heb ik de link gekregen van mijn moeder om in de Spotify premium Family te gaan, maar op 14 februari is er € 9,99 afgeschreven.   ik vraag me af of dit word t...
  • Katerina
  • Spotify Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 272 Views
  • 1 replies
  • 0 likes

Unable to sign up for a family account

I would like to convert my premium account into a a premium family account. When ever I try and access the family regisration page it shows a Page cannot be found message. Please advise. This is the page I am trying to access: https://www.spotify.com...

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  • Casual Listener
  • I would like to convert my premium account into a a premium family account.  When ever I try and access the family regisration page it shows a Page cannot be found message.  Please advise....
  • Brunelicia
  • Community Legend
  • 305 Views
  • 3 replies
  • 1 likes
  • 305 Views
  • 3 replies
  • 1 likes

Can't get Premium for Family to work on my wife's cell phone

PlanPremium for FamilyCountryCanada My Question or IssueI'm a long-time existing Spotify Premium member. I recently up-graded to a Premium for Family account so my wife and I can listen to our music at the same time. The invitation worked fine and th...

  • Newbie
  • Plan Premium for Family Country Canada       My Question or Issue I'm a long-time existing Spotify Premium member.  I recently up-graded to a Premium for Family account s...
  • Brunelicia
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 312 Views
  • 1 replies
  • 0 likes

Combine my Family plan and my sons student plan

I have just paid my sons student account. If I upgrade my plan to family plan what happens to the amount I paid for his student plan?

  • Casual Listener
  • I have just paid my sons student account. If I upgrade my plan to family plan what happens to the amount I paid for his student plan?
  • Lakebum2
  • Casual Listener
  • 353 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 353 Views
  • 2 replies
  • 0 likes

premium for family

PlanPremiumCountry Singapore Device(iPhone Xs Max)Operating System(iOS 10) My Question or Issue i just received an email saying that there will be an increase of monthly fee since i have been using the family plan for almost a year so i would like to...

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  • Casual Listener
  • ...ncrease of monthly fee since i have been using the family plan for almost a year so i would like to know how much does the price changes
  • Mantisentil
  • Community Legend
  • 432 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 432 Views
  • 3 replies
  • 0 likes

Spotify automatically upgraded my Premium plan to Family plan and charged me for it?

Like the title says, Spotify automatically upgraded me without my permission and has charged me extra for no reason at all. What do I do? I don't have any other members on my account and I've been using Premium for a few months now with no problems.

  • Newbie
  • Like the title says, Spotify automatically upgraded me without my permission and has charged me extra for no reason at all. What do I do? I don't have any other members on my account and I've been us...
  • OneByBoo
  • Roadie
  • 553 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 553 Views
  • 1 replies
  • 2 likes

Canceling Family Premium Before Pay Date

DeviceIphone 6Operating SystemWindows 10 My Question or Issue Hi, My wife and I have the family premium account and I was wondering if I was to cancel the family premium plan to go back to premium before the monthly fee, would my wife's playlists dis...

  • Newbie
  •     Device Iphone 6 Operating System Windows 10   My Question or Issue  Hi, My wife and I have the family premium account and I was wondering if I was to cancel the family...
  • Bittencourt
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 199 Views
  • 1 replies
  • 0 likes

The Invite isn't working

PlanPremium FamilyCountryDenmark My Question or IssueA family member I am trying to invite do not receive the invitation e-mail. I have tried resending, cancelled and sent a new invite etc. Please help. Thanks.

  • Newbie
  • Plan Premium Family Country Denmark     My Question or Issue A family member I am trying to invite do not receive the invitation e-mail. I have tried resending, cancelled and sent a...
  • Loxer
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 347 Views
  • 1 replies
  • 0 likes

Removing the account

PlanFree/PremiumCountry denmarkDeviceComputer Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue hey there i wanna remove the owner of the famyli pack cus me and my fammily has no longere the acces to that account so i want ...

  • Newbie
  • Plan Free/Premium Country  denmark Device Computer  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  hey there i wanna remove the ow...
  • Brunelicia
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 257 Views
  • 1 replies
  • 0 likes

Solved!! Discount Family Subscriptions!

Probably posting in wrong subject, but here goes........So, got my daughter a premium account a while back. At that time I just hed her sign-on to her (free) account and I then set-up the payments to go to my credit card. Now I want to set-up a famil...

  • Newbie
  • ...ayments to go to my credit card.  Now I want to set-up a family premium account thru my account (which is a boring free account, sigh...) and of course add her to it.  $14.99, right? So, s...
  • Brunelicia
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 332 Views
  • 1 replies
  • 0 likes

Premium for family

PlanPremiumCountryUK DeviceIPADOperating SystemiOS My Question or IssueMy wife has a free subscription and I have premium. I recently upgraded to premium for family and added my wife. However her account is still saying free - I thought that by addin...

  • Casual Listener
  • Plan Premium Country UK  Device IPAD Operating System iOS   My Question or Issue My wife has a free subscription and I have premium. I recently upgraded to premium for family a...
  • Rjay55
  • Casual Listener
  • 259 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 259 Views
  • 2 replies
  • 0 likes

Premium Family account back to free

PlanPremiumCountry ItalyDeviceIphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upddated my account into Premium Family with my boyfriend, whi lives with me, last month but now Spotify said they cannot verify his ...

  • Newbie
  • Plan Premium Country  Italy Device Iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I upddated my account into Premium Family w...
  • RaulSusanibar
  • Casual Listener
  • 539 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 539 Views
  • 2 replies
  • 0 likes

Adding family member to Premium Account

PlanFamily Premium Country USADeviceIphone 6s plus Operating SystemiOS 10 My Question or Issue I am trying to add a family member to my family premium account and when I send him the email with the invitation it tells him he is unable to join the fam...

  • Newbie
  • Plan Family Premium  Country  USA Device Iphone 6s plus  Operating System iOS 10   My Question or Issue  I am trying to add a family member to my family p...
  • RaulSusanibar
  • Casual Listener
  • 393 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 393 Views
  • 2 replies
  • 1 likes

Solved!! Family premium

PlanPremiumCountryPhilippines DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue If i remove an account in family, can i add a different account?

  • Casual Listener
  •   Plan Premium Country Philippines   Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue  If i remove an account in family, can i add a d...
  • kyleang30
  • Casual Listener
  • 355 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 355 Views
  • 2 replies
  • 0 likes

Solved!! Adding a familily member - not working

Over the last week or so I have tried to add a family member. I add the emaill and go the redeem code. When going to the email and pressing the box it takes me to the log in page or the credit card page. I have tried deleting the request and re-addin...

  • Casual Listener
  • Over the last week or so I have tried to add a family member. I add the emaill and go the redeem code. When going to the email and pressing the box it takes me to the log in page or the credit card p...
  • nikzane
  • Casual Listener
  • 821 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 821 Views
  • 5 replies
  • 0 likes

Superuser Contribution rinnovo abbonamento

buonasera, a fine gennaio mi scadeva la carta di credito che ho chiaramente rinnovato. Da alcuni giorni spotify for family ha smesso di funzionare. Ho aggiornato la modalità di pagamento con i dati della nuova carta ma non è successo nulla. Quindi ho...

  • Newbie
  • buonasera, a fine gennaio mi scadeva la carta di credito che ho chiaramente rinnovato. Da alcuni giorni spotify for family ha smesso di funzionare. Ho aggiornato la modalità di pagamento con i dati d...
  • Guido
  • Spotify Legend
  • 808 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 808 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrade to Family from Premium not working

My Question or Issue So I upgraded from Premium to Family, then invited my wife and there was a code sent for her to join. But there were no prompts to enter said code. All of my accounts are still showing premium even though Spotify confirmed I am n...

  • Regular
  •     My Question or Issue  So I upgraded from Premium to Family, then invited my wife and there was a code sent for her to join. But there were no prompts to enter said code. All o...
  • Peter
  • Spotify Legend
  • 581 Views
  • 5 replies
  • 0 likes
  • Account
  • 581 Views
  • 5 replies
  • 0 likes