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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 137659 Views
  • 32 replies
  • 8 likes
  • 137659 Views
  • 32 replies
  • 8 likes

Superuser Contribution Plan Familiar

PlanFree/PremiumCountry MéxicoQuestion or IssueNo puedo pagar la suscripción de plan familiar, he estado intentando por días el pago, más que siempre me sale un error, ya lo intenté con diferentes cuentas, diferentes tarjetas, y diferentes dispositiv...

  • Newbie
  • Plan Free/Premium Country  México Question or Issue No puedo pagar la suscripción de plan familiar, he estado intentando por días el pago, más que siempre me sale un error, ya lo intenté co...
  • Katerina
  • Spotify Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family

My Question or Issue I have just subscribed to premium for family and have added 2 family members at the same address. Why can't we listen to Spotify on our phones when someone else is listening on theirs? When we all go into our playlists it plays f...

  • Newbie
  •     My Question or Issue  I have just subscribed to premium for family and have added 2 family members at the same address. Why can't we listen to Spotify on our phones when s...
  • Katerina
  • Spotify Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution I bought family, payed for it but now i have premium again.

My Question or IssueOn 1 october i bought Family, and i payed 14,99 for it, and on 2 october i payed 9,99 again for my premium account (while i should have family) and now when i go to the family page i just see the ''get family!'' instead of all the...

  • Newbie
  •     My Question or Issue On 1 october i bought Family, and i payed 14,99 for it, and on 2 october i payed 9,99 again for my premium account (while i should have family) and now when i g...
  • Katerina
  • Spotify Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution AİLE ÜYELİĞİ HAKKINDA

Plan Serbest / Prim ülke cihaz İşletim sistemi (iOS 10, Android Oreo, Windows 10, vb.) Benim Soru veya Sorun Merhaba aile premium paketi aldım kartımdan para da çekildi. ne adresimi girebildim nede üyeliğim aktif oldu. Konu hakkında yardımcı olabilir...

  • Newbie
  • Plan Serbest / Prim ülke   cihaz   İşletim sistemi (iOS 10, Android Oreo, Windows 10, vb.)   Benim Soru veya Sorun  Merhaba aile premium paketi aldım kartımdan...
  • Katerina
  • Spotify Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • aile
    Premium
  • 353 Views
  • 1 replies
  • 0 likes

Unable to add family member

PlanI have a paid family plan. Credit card is current and working okCountry AustraliaDeviceNextbit Robin + Acer windows laptopOperating SystemAndroid + Windows 10 My Question or Issue I have a paid family plan that is costing me approx $18 AUD EVERY ...

  • Casual Listener
  • Plan I have a paid family plan. Credit card is current and working ok Country  Australia Device Nextbit Robin + Acer windows laptop Operating System Android + Windows 10   My Q...
  • aussietanker
  • Casual Listener
  • 505 Views
  • 2 replies
  • 2 likes
  • 505 Views
  • 2 replies
  • 2 likes

adding my mother to the family plan

Hi all,i am trying already a long time to add my mother into the family plan. My father and my sister are already in. When i open the link which is in the invetation mail, i get to fill out the form - but as i want to finish it by confirming she alwa...

  • Newbie
  • Hi all, i am trying already a long time to add my mother into the family plan. My father and my sister are already in. When i open the link which is in the invetation mail, i get to fill out the f...
  • Bittencourt
  • Spotify Star
  • 627 Views
  • 1 replies
  • 0 likes
  • 627 Views
  • 1 replies
  • 0 likes

Account

I didnt confirm my family address.then I was changed into a free user(I lost the premium).and I confirmed for the invitation of joining the premium for many times but it didn’t work.i can’t use it now

  • Newbie
  • I didnt confirm my family address.then I was changed into a free user(I lost the premium).and I confirmed for the invitation of joining the premium for many times but it didn’t work.i can’t use it now
  • Bittencourt
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Family account

I have joined us all up for the premium family account and 4 out of 5 of us are active...my husband is unable to connect...why is that?

  • Newbie
  • I have joined us all up for the premium  family account and 4 out of 5 of us are active...my husband is unable to connect...why is that?   
  • Bittencourt
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

3 month of Premium for 0,99 but i paid 4,99 after the butoon....

PlanPremium (first time ever) CountryGER Payment:Paypal I had always the add 3 month of premium for 0,99 €, so I made finally a Unidays account and login as a student, so far all right. Then I clicked at the 0,99 € for 3 month button and go to playpa...

  • Casual Listener
  • Plan Premium (first time ever)   Country GER   Payment: Paypal     I had always the add 3 month of premium for 0,99 €, so I made finally a Unidays account and login as a...
  • Jose_M
  • Spotify Star
  • 1272 Views
  • 8 replies
  • 1 likes
  • Student
  • 1272 Views
  • 8 replies
  • 1 likes

Urgent Cancellation Problem

Plan Premium w. HuluCountry USA My Question or IssueIn June I created a Joint Hulu Spotify account using my Facebook Account . I have since deleted that Facebook Account. It is now literally impossible for me to log in or cancel my spotify account as...

  • Newbie
  • Plan Premium w. Hulu Country USA   My Question or Issue In June I created a Joint Hulu Spotify account using my Facebook Account . I have since deleted that Facebook Account. I...
  • Jose_M
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • urgent cancellation issue
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium does not accept my adress

I'm living in the same house as my father who manages the main acc. But I can not join the family premium as Spotify blocks ours adress.

  • Newbie
  • I'm living in the same house as my father who manages the main acc. But I can not join the family premium as Spotify blocks ours adress. 
  • Daisy
  • Spotify Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium wont work

So im registered in spotify premium for family sharing and i wasnt removed in the list but suddenly im not in premium anymore...

  • Newbie
  • So im registered in spotify premium for family sharing and i wasnt removed in the list but suddenly im not in premium anymore...
  • Daisy
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Family Subscription now working

My Question or IssueMy wife and I have an account which we linked to another with the family plan, it kicked us out because you weren't able to verify our residence. We all live together and this is the secont time it has happened this is rediculous....

  • Newbie
  • My Question or Issue My wife and I have an account which we linked to another with the family plan, it kicked us out because you weren't able to verify our residence. We all live together and this i...
  • Billy-J
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 444 Views
  • 1 replies
  • 0 likes

WRONG ADDRESS?

PlanPremium CountrySIngapore My Question or Issue I have subscribed to the family plan. I entered the right address and so have my family. But they were unable to join. Is there any way I can check my own address? Whats so secretive actually? I can c...

  • Newbie
  •   Plan Premium   Country SIngapore         My Question or Issue  I have subscribed to the family plan. I entered the right address and so have my family....
  • Billy-J
  • Spotify Star
  • 1056 Views
  • 1 replies
  • 1 likes
  • address
    Help
    Premium
  • 1056 Views
  • 1 replies
  • 1 likes

Family plan with child out of state

Hello, I am currently a premium subscriber. I would like to start the family subscription but my son is out of state. In the family plan, it states people in the same household can use it. Can I add my son with the family plan or do I need a separate...

  • Newbie
  • Hello, I am currently a premium subscriber. I would like to start the family subscription but my son is out of state. In the family plan, it states people in the same household can use it. Can I a...
  • Billy-J
  • Spotify Star
  • 1188 Views
  • 1 replies
  • 0 likes
  • Other
    Student
  • 1188 Views
  • 1 replies
  • 0 likes

Conta Premium

Paguei a conta premium para universitarios, o pagamento ja foi confirmado por email mas ate agora minha conta continua free. Ja olhei os topicos de ajuda e nada resolve. Por favor alguem ajuda

  • Visitor
  • Paguei a conta premium para universitarios, o pagamento ja foi confirmado por email mas ate agora minha conta continua free. Ja olhei os topicos de ajuda e nada resolve.  Por favor alguem ajuda...
  • Luke
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Family plan name

PlanFamilyCountry UK I just upgraded to the family plan and I entered a family member as the family plan details. How do you change the family plan name ?

  • Casual Listener
  • Plan Family Country  UK     I just upgraded to the family plan and I entered a family member as the family plan details.  How do you change the family plan name ?  
  • wlw_wl
  • Newbie
  • 397 Views
  • 5 replies
  • 0 likes
  • 397 Views
  • 5 replies
  • 0 likes

Invitation for family account member isn't sent

PlanFamily AccountCountry GermanyMy Question or Issue Hi, I today opened a premium family account and wanted to send out the invitations. One person has a facebook e-mail address, so I inserted the first name and the surname as well as the facebook e...

  • Newbie
  •   Plan Family Account Country  Germany My Question or Issue  Hi, I today opened a premium family account and wanted to send out the invitations. One person has a facebook e-m...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Jugendschutz im Family Account

Hallo,wo gibt es Einstellungen um den Kugendschutz im Familien Account zu gewährleisten?Auch wenn das Mindestalter von 14r auf 16 angehoben wurde, hören die Kids weniger "Bibi und Tina" oder "Benjamin Blümchen" oder Baby Schlaflieder.Doch auch meinem...

  • Newbie
  •   Hallo, wo gibt es Einstellungen um den Kugendschutz im Familien Account zu gewährleisten? Auch wenn das Mindestalter von 14r auf 16 angehoben wurde, hören die Kids weniger "Bibi und Tina" o...
  • Maxim
  • Spotify Star
  • 1993 Views
  • 1 replies
  • 1 likes
  • Jugendschutz
  • 1993 Views
  • 1 replies
  • 1 likes

Use spotify downloaded music from my server

Hi, I want to develop an app which uses streaming music. I was thinking to purchase a premium account allowing me to download up to 10000 songs to my local disk. I want to use those downloaded songs (stored in my server) where users of my app can lis...

  • Newbie
  • ...hose downloaded songs (stored in my server) where users of my app can listen to them freely. Is it legal to share those songs among others publicly for free?   Thanks in advance.   Best, Raúl
  • Billy-J
  • Spotify Star
  • 1005 Views
  • 1 replies
  • 0 likes
  • Other
  • 1005 Views
  • 1 replies
  • 0 likes