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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167398 Views
  • 32 replies
  • 9 likes
  • 167398 Views
  • 32 replies
  • 9 likes

Superuser Contribution rinnovo abbonamento

buonasera, a fine gennaio mi scadeva la carta di credito che ho chiaramente rinnovato. Da alcuni giorni spotify for family ha smesso di funzionare. Ho aggiornato la modalità di pagamento con i dati della nuova carta ma non è successo nulla. Quindi ho...

  • Newbie
  • buonasera, a fine gennaio mi scadeva la carta di credito che ho chiaramente rinnovato. Da alcuni giorni spotify for family ha smesso di funzionare. Ho aggiornato la modalità di pagamento con i dati d...
  • Guido
  • Spotify Legend
  • 845 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 845 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrade to Family from Premium not working

My Question or Issue So I upgraded from Premium to Family, then invited my wife and there was a code sent for her to join. But there were no prompts to enter said code. All of my accounts are still showing premium even though Spotify confirmed I am n...

  • Regular
  •     My Question or Issue  So I upgraded from Premium to Family, then invited my wife and there was a code sent for her to join. But there were no prompts to enter said code. All o...
  • Peter
  • Spotify Legend
  • 657 Views
  • 5 replies
  • 0 likes
  • Account
  • 657 Views
  • 5 replies
  • 0 likes

Solved!! Family plan - No songs being played

PlanPremiumCountry SpainDevicePC Windows 10 My Question or Issue Hey guys, I recently got a Familiar Premium account but not sure everything is working properly. The issue: there are albums, songs or artists, that when I press play the app does get s...

  • Casual Listener
  • ...iFi networks, ... no success.   I wonder why this is happening from the very beginning, and not happening to the other Family users that suppose to have the same account settings that I do. &n...
  • Mantisentil
  • Community Legend
  • 611 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 611 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Family Premium reverted to Free and now family can't join the plan

Plan PremiumCountry SpainDevice IrrelevantOperating System Irrelevant My Question or IssueI purchased a family plan, my family was added to it and now they're back to Free and they can't accept the new invites I send them. Please review what's the pr...

  • Regular
  • Plan Premium Country Spain Device Irrelevant Operating System Irrelevant   My Question or Issue I purchased a family plan, my family was added to it and now they're back to Free and t...
  • Katerina
  • Spotify Legend
  • 1507 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 1507 Views
  • 11 replies
  • 0 likes

Spotify Family Premium

PlanFree/Premium Family PlanCountry MalaysiaDeviceHuawei Nova 2i LiteOperating SystemAndroid Oreo My Question or Issue I have paid using a credit card from the PhillipinesMy home address including the rest of my family members is in MalaysiaI've sent...

  • Casual Listener
  • Plan Free/Premium Family Plan Country  Malaysia Device Huawei Nova 2i Lite Operating System Android Oreo   My Question or Issue  I have paid using a credit card from the P...
  • Billy-J
  • Spotify Star
  • 620 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 620 Views
  • 3 replies
  • 0 likes

ADS

My Question or Issue this is hands down the most counter intuitive way to get help I've ever encountered. Now for my question. Why am I getting an add for Waze in my premium account? And yes, I've logged out, uninstalled and reinstalled. Just asking ...

  • Casual Listener
  •     My Question or Issue  this is hands down the most counter intuitive way to get help I've ever encountered.  Now for my question.  Why am I getting an add for Waze in m...
  • Billy-J
  • Spotify Star
  • 353 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 353 Views
  • 3 replies
  • 1 likes

Superuser Contribution Unable to select song despite being part of Premium Family in Android

PlanFamily PremiumCountryAustraliaDeviceSamsung S9+Operating SystemAndroid 9 My Question or Issue I have a Spotify Family Premium Subscription and the current Spotify app on my Android phone (Samsung S9+ with Android 9.0) but when I use Google Assist...

  • Newbie
  • Plan Family Premium Country Australia Device Samsung S9+ Operating System Android 9   My Question or Issue   I have a Spotify Family Premium Subscription and the current S...
  • Guido
  • Spotify Legend
  • 2007 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2007 Views
  • 2 replies
  • 0 likes

Superuser Contribution Aile için premium adres sorunu

PremiumTürkiye My Question or Issue Aile için premium davetiyesi gönderdim eşime ancak adres bilgileri doğr değil diye hata verip duruyor konunun çözümü rica ediyorum. lütfen gerekli yönlendirmeyi yapın.

  • Newbie
  • Premium Türkiye       My Question or Issue  Aile için premium davetiyesi gönderdim eşime ancak adres bilgileri doğr değil diye hata verip duruyor konunun çözümü rica ediyoru...
  • Guido
  • Spotify Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ya revisé mis tarjetas de debito y no me deja suscribir a Spotify Familiar, por qué?

No me deja hacer un pago con tarjeta de debito para suscribirme a Spotify Familiar. Por qué?

  • Newbie
  •     No me deja hacer un pago con tarjeta de debito para suscribirme a Spotify Familiar. Por qué?  
  • Guido
  • Spotify Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 372 Views
  • 1 replies
  • 0 likes

Can't get into Spotify Family

PlanFree/PremiumCountryGermany DeviceSamsung S9Operating SystemAndroid My Question or Issue I tried to get into the Spotify family account of my brother ( same address and family name as my brother ) but I always get a notification, that I can't chan...

  • Casual Listener
  • Plan Free/Premium Country Germany   Device Samsung S9 Operating System Android    My Question or Issue  I tried to get into the Spotify family account of my brother ( s...
  • Maxim
  • Spotify Star
  • 377 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 377 Views
  • 3 replies
  • 0 likes

Deleted from the family plan

PlanPremium for family Country Hong Kong DeviceIphone 7Operating Systemios 12 My Question or Issue My family members were quited and deleted from the family plan. Invitations are sent to them again but they still unable to join the plan.

  • Newbie
  • Plan Premium for family  Country  Hong Kong  Device Iphone 7 Operating System ios 12   My Question or Issue  My family members were quited and deleted from the family...
  • Bittencourt
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 246 Views
  • 1 replies
  • 0 likes

Member Removed from Family Plan

PlanPremium for Family CountryEngland My Question or Issue Hi, I've recently set up a family plan for me, my fiancée and a 3rd account that is purely attached to our Sonos speaker to stop music being paused when one of us is using their spotify accou...

  • Newbie
  •   Plan Premium for Family   Country England     My Question or Issue  Hi,   I've recently set up a family plan for me, my fiancée and a 3rd account that is p...
  • Maxim
  • Spotify Star
  • 501 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change country I live in

PlanFreeCountryLithuania DeviceiPhone 6, PCOperating SystemiOS, Windows 10 My Question or IssueSo I used to live in UK, and had a spotify premium, I came back to Lithuania to live with my friend and he have spotify family subscription. I canceled min...

  • Newbie
  • ...o Lithuania to live with my friend and he have spotify family subscription. I canceled mine's subscription and he invited me, but apparently my account says I'm still in UK, and I have to purchase p...
  • Daisy
  • Spotify Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 383 Views
  • 1 replies
  • 0 likes

Switching from Premium (via 3rd party) to Premium for Family

PlanPremiumCountry UKDeviceiPhone 6Operating SystemiOS My Question or Issue Hi - I have a Premium subscription taken out with a 3rd party, but want to upgrade to Premium for Family which must be direct with spotify. So I have cancelled my subscriptio...

  • Newbie
  • ...o upgrade to Premium for Family which must be direct with spotify. So I have cancelled my subscription with the third party. But I am still unable to set up the new Family subscription on the website....
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 247 Views
  • 1 replies
  • 0 likes

Student discount with family plan

I recently switched my student account to a family plan and realized I no longer have access to Showtime and Hulu. On my account overview it still says that I am a verified student but I cannot access Hulu and Showtime anymore. Is there a way to cont...

  • Newbie
  • I recently switched my student account to a family plan and realized I no longer have access to Showtime and Hulu. On my account overview it still says that I am a verified student but I cannot a...
  • Billy-J
  • Spotify Star
  • 643 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 643 Views
  • 1 replies
  • 0 likes

Problema no convite

Bom dia, eu demorei a aceitar o convite do meu padrasto pro spotify família e agora ele já reenviou duas vezes e aparece um aviso que não é possível. Moramos no mesmo endereço, preenchi as informações corretamente. O que eu faço? O usuário dele é car...

  • Casual Listener
  • Bom dia, eu demorei a aceitar o convite do meu padrasto pro spotify família e agora ele já reenviou duas vezes e aparece um aviso que não é possível. Moramos no mesmo endereço, preenchi as informaçõe...
  • Bittencourt
  • Spotify Star
  • 383 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 383 Views
  • 3 replies
  • 0 likes

Solved!! Issues with the family premium account

Hello, I do have a problem with the family premium account. I do share an account with my girlfriend. But as she uses my account she can pause/play the music on my phone. Is this correct? Or should she have her own account?

  • Casual Listener
  • Hello, I do have a problem with the family premium account. I do share an account with my girlfriend. But as she uses my account she can pause/play the music on my phone. Is this correct? Or should s...
  • Dennibob
  • Casual Listener
  • 423 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 423 Views
  • 2 replies
  • 0 likes

Starting a new family plan after a year

I opted out from a family plan (was not the owner) in early February 2018 with my roommates and now starting a new family plan. Does that mean that my family and I have to use the previous address that I was associated with or can we use our own addr...

  • Newbie
  • I opted out from a family plan (was not the owner) in early February 2018 with my roommates and now starting a new family plan.  Does that mean that my family and I have to use the p...
  • Maxim
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 233 Views
  • 1 replies
  • 0 likes

Family members removed from subscription

PlanPremium Family CountryUK My Question or Issue Hi, For some reason all the family members I had set up on my account have been removed. Why has this happened? These are all family members that live at the same address (wife and kids). I did not re...

  • Newbie
  • Plan Premium Family   Country UK     My Question or Issue   Hi,    For some reason all the family members I had set up on my account have been removed. Why h...
  • Loxer
  • Community Legend
  • 350 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 350 Views
  • 1 replies
  • 1 likes

Solved!! Spotify Premium Family mit 10 Euro Karte

Hallo, ich habe auf der Empfehlung eines Verkäufers um Spotify Premium Family zu Kaufen 2mal eine 10 Euro Spotify Guthabenkarte gekauft, weil es keine 15 Euro Karte gibt bzw.in dem Geschäft nicht. Nun habe ich das Problem, dass ich diese Karten nicht...

  • Newbie
  • Hallo,  ich habe auf der Empfehlung eines Verkäufers um Spotify Premium Family zu Kaufen 2 mal eine 10 Euro Spotify Guthabenkarte gekauft, weil es keine 15 Euro Karte gibt bzw. in dem G...
  • Maxim
  • Spotify Star
  • 1094 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1094 Views
  • 1 replies
  • 0 likes