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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20448 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179678 Views
32 replies
9 likes
Plan My Question or IssueI have a free premium account I got with my phone deal if I upgrade to a family account how much will I pay
Plan My Question or Issue I have a free premium account I got with my phone deal if I upgrade to a family account how much will I pay
Spotify Star
270 Views
1 replies
0 likes
Hi!My family and I have premium for our family and it said our payment wasn't working or something and we needed to pay to maintain our subscription. One person in my family paid the subscription for the family but it only "upgraded" the subscription...
Hi! My family and I have premium for our family and it said our payment wasn't working or something and we needed to pay to maintain our subscription. One person in my family paid the subscription f...
Spotify Star
1218 Views
1 replies
0 likes
My Question or IssueI am unable to accept the invite to join the family plan even after multiple tries. The main host had tried reinviting me, removing me and I had already verified my email the previous time and was using spotify without any issue t...
My Question or Issue I am unable to accept the invite to join the family plan even after multiple tries. The main host had tried reinviting me, removing me and I had already verified my e...
Spotify Star
1093 Views
1 replies
0 likes
Can i have the google home mini even if i have a family memebership ?PlanPremium
Can i have the google home mini even if i have a family memebership ? Plan Premium
Music Fan
1700 Views
4 replies
0 likes
I have Premium Family account and so have registered for the Google Home Mini voucher code, which I have been told will be sent to me via email. I created my account with my Facebook account, and therefore have no email address registered for Spotify...
I have Premium Family account and so have registered for the Google Home Mini voucher code, which I have been told will be sent to me via email. I created my account with my Facebook a...
Spotify Legend
1292 Views
1 replies
0 likes
So I wrote out a well organized and thorough message but when I tried to submit it it said I needed a label. After adding a label and submitting the page refreshed with an error and I lost it all. My wife and I have been on premium for years and afte...
So I wrote out a well organized and thorough message but when I tried to submit it it said I needed a label. After adding a label and submitting the page refreshed with an error and I lost it all. &...
Community Legend
541 Views
3 replies
0 likes
PlanPremiumCountryUnited States DeviceiPhone 7 Operating SystemiOS 12.2 My Question or IssueBefore the new iOS update I could go into any artist and could see their albums/individual songs. Now when I try to, all I can do is shuffle play. When trying...
Plan Premium Country United States Device iPhone 7 Operating System iOS 12.2 My Question or Issue Before the new iOS update I could go into any artist and could see t...
Casual Listener
251 Views
1 replies
0 likes
I am trying to manage my Premium for Family account. Instructions say to go to my account (which I've done) and click on Premium for Family on the menu on the left - there is no Premium for Family on this menu! I have followed all of the instructions...
I am trying to manage my Premium for Family account. Instructions say to go to my account (which I've done) and click on Premium for Family on the menu on the left - there is no Premium f...
Spotify Star
21489 Views
5 replies
1 likes
Good morning, i've cancelled my spotify family and premium account today but, some minutes later, i've checked that the account has been active again with no authorization. I want to request the payment cancelled and cancel the membership.Thanks.
Good morning, i've cancelled my spotify family and premium account today but, some minutes later, i've checked that the account has been active again with no authorization. I want to r...
Spotify Star
412 Views
1 replies
0 likes
Hi,Can i have family plan in Israel?
Hi, Can i have family plan in Israel?
Community Legend
381 Views
1 replies
1 likes
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI manage a family account so how do I manage my children's access to explicit content? If I Limit it from their phone they can switch it off ag...
Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I manage a family account so how do I manage my c...
Casual Listener
487 Views
2 replies
0 likes
PlanFamily PremiumCountryUnited Kingdom DeviceGoogle Home My Question or IssuePreviously, I could only play my spotify premium account on one Google Home speaker at a time. I saw the adverts for upgrading to Family Premium, with the free Google Mini,...
Plan Family Premium Country United Kingdom Device Google Home My Question or Issue Previously, I could only play my spotify premium account on one Google Home speaker at a t...
Community Legend
398 Views
1 replies
0 likes
PlanPremiumCountry USDevicePixel My Question or Issue How long did existing customers have to wait before the Google home mini email was received? I registered on the 1st and am wondering if I did something wrong or if others are also waiting. Thanks...
Plan Premium Country US Device Pixel My Question or Issue How long did existing customers have to wait before the Google home mini email was received? I registered on the 1...
Casual Listener
20039 Views
29 replies
3 likes
PlanPremiumCountryUSAMy Question or IssueMy family and I live in a townhouse and we are on the premium family plan. I was asked to verify my address a week ago and I did. But, I got an email saying it couldn't be verified and I was kicked off the pla...
Plan Premium Country USA My Question or Issue My family and I live in a townhouse and we are on the premium family plan. I was asked to verify my address a week ago and I did. But, I g...
Community Legend
608 Views
1 replies
1 likes
Can we make the top question “Why can’t the family premium use at least one account of Hulu when we pay more?”
Can we make the top question “Why can’t the family premium use at least one account of Hulu when we pay more?”
Roadie
293 Views
1 replies
0 likes
PlanPremium for familyCountryCzech Republic My Question or IssueI've added another family member to my premium for family a while ago. Everything's been working just fine, but today Spotify says that she isn't subscribed for Spotify premium and I can...
Plan Premium for family Country Czech Republic My Question or Issue I've added another family member to my premium for family a while ago. Everything's been working just fine, but t...
Spotify Star
669 Views
3 replies
0 likes
Hi I would like to add 2 devices (my sons tablet and a spare tablet) neither of which have email addresses associated with themis there a way to add these 2 devices to my plan without sending an email invite? thanks
Hi I would like to add 2 devices (my sons tablet and a spare tablet) neither of which have email addresses associated with them is there a way to add these 2 devices to my plan without sendin...
Newbie
462 Views
2 replies
0 likes
PlanPremiumCountryThe Netherlands My Question or IssueI'm already on a Premium subscription. What happens when I upgrade to Family?The answer I found: If you're already a Premium user, don't worry! We won’t bill you until the time you’ve paid for has...
Plan Premium Country The Netherlands My Question or Issue I'm already on a Premium subscription. What happens when I upgrade to Family? The answer I found: If you're already a Premium u...
Casual Listener
507 Views
2 replies
0 likes
Hello,I just upgraded my premium account to a family account. I invited my girlfriend, who I live with, via email. She recieved the email, and did everything and it just kept popping up with 'Something went wrong'. I took her off the account then re-...
Hello, I just upgraded my premium account to a family account. I invited my girlfriend, who I live with, via email. She recieved the email, and did everything and it just kept popping up with 'S...
Newbie
633 Views
4 replies
0 likes
Hi, I used to be a member of a Premium Family plan until yesterday. I’ve got an e-mail that says my account hasn’t been confirmed so that I’m now using my Spotify with a free membership. We’ve tried to sent another invitation but it hasn’t been confi...
Hi, I used to be a member of a Premium Family plan until yesterday. I’ve got an e-mail that says my account hasn’t been confirmed so that I’m now using my Spotify with a free membership. We’ve t...
Casual Listener
329 Views
2 replies
0 likes
