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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130534 Views
  • 32 replies
  • 8 likes
  • 130534 Views
  • 32 replies
  • 8 likes

Superuser Contribution missed email confirmation to join a family account

PlanPremiumCountry BrasilDevice(iPhone 7 plus)Operating System(iOS 10) My Question or Issue I missed to reply to a confirmation request from Spotify due to holidays and now one of our accounts connected to our Family Account cannot rejoin. How do I r...

  • Newbie
  • ...o holidays and now one of our accounts connected to our Family Account cannot rejoin. How do I reconnect that user account with our Family Account again, sending an invite only generates a message “y...
  • Katerina
  • Spotify Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family members removed and cant join back after paying using paypal

Title says it all.My Family members got automaticaly removed once my PayPal account was charged and they could not join back. I've read the TOS carefully and I am not breaking any of them. Other than creating another account for them, what else could...

  • Visitor
  •     Title says it all. My Family members got automaticaly removed once my PayPal account was charged and they could not join back. I've read the TOS carefully and I am not breaking any o...
  • Katerina
  • Spotify Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • family premium problem
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still get charged even though i have moved to family account

My Question or Issue I was subcribed to student account but my mum got family account and sent me the link but i am still being charged for student??

  • Casual Listener
  •     My Question or Issue   I was subcribed to student account but my mum got family account and sent me the link but i am still being charged for student??
  • Katerina
  • Spotify Legend
  • 454 Views
  • 3 replies
  • 0 likes
  • Student
  • 454 Views
  • 3 replies
  • 0 likes

Kids using Premium for Family on multiple devices

PlanPremium for FamilyCountryScotland My Question or IssueHi, i’ve been searching for answers to my problem without success. I have had a Spotify premium account for a while, mainly for my 8 year old daughter to use on her iPod. However, her younger ...

  • Newbie
  •   Plan Premium for Family Country Scotland  My Question or Issue Hi, i’ve been searching for answers to my problem without success. I have had a Spotify premium account for a while, m...
  • Keanu_C
  • Spotify Star
  • 321 Views
  • 1 replies
  • 1 likes
  • 321 Views
  • 1 replies
  • 1 likes

Pagamento

Contratei o Spotify universitário e foi cobrado duas vezes do meu cartão de crédito e minha conta continua como free.

  • Newbie
  • Contratei o Spotify universitário e foi cobrado duas vezes do meu cartão de crédito e minha conta continua como free.
  • Bittencourt
  • Spotify Star
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Sister removed from family plan

My sister was removed from the Family Plan with Spotify saying she doesn't share the same adress with me while we obviously live together. Neither one of my family members had this problem, even the ones who doesn't share the last name with me like m...

  • Newbie
  •   My sister was removed from the Family Plan with Spotify saying she doesn't share the same adress with me while we obviously live together. Neither one of my family members had this problem, e...
  • Bittencourt
  • Spotify Star
  • 337 Views
  • 2 replies
  • 0 likes
  • 337 Views
  • 2 replies
  • 0 likes

upgrading from regular premium to family premium

my daughter has premium and I've now added her account to family premium. Will she still be billed at the end of her 3 month deal for premium? thanks

  • Newbie
  •   my daughter has premium and I've now added her account to family premium. Will she still be billed at the end of her 3 month deal for premium?    thanks
  • Billy-J
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family premium

Hello, im totally new to spotify, and i wanted to know, how "family premium" works.The "Problem" i see is, everyone has to live in 1 House.My Question is now, Im living 4 Houses "away" from my Family, and me and my sister, and my brother want to use ...

  • Newbie
  • Hello, im totally new to spotify, and i wanted to know, how "family premium" works. The "Problem" i see is, everyone has to live in 1 House. My Question is now, Im living 4 Houses "away" from my Family...
  • Billy-J
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • Other
  • 428 Views
  • 1 replies
  • 0 likes

Solved!! Family members can't connect

Country: CzechDevice: AllOperating System: AllAccount: koutak7 My Question or Issue: Hello, I have issue with connection my family members to family account. I could not pay my old card so I updated my payment information but all my family members we...

  • Casual Listener
  • Country: Czech Device: All Operating System: All Account: koutak7    My Question or Issue:  Hello, I have issue with connection my family members to family a...
  • Jose_M
  • Spotify Star
  • 1924 Views
  • 5 replies
  • 1 likes
  • connecting
    family accounts
  • 1924 Views
  • 5 replies
  • 1 likes

Solved!! Family plan

My last family plan subscription just ended after 7 months. So we have started a new one. Everyone else has been able to join but I get an error stating I can only change family subscription once a year. But the billing cycle is over and I'm a free u...

  • Casual Listener
  • My last family plan subscription just ended after 7 months. So we have started a new one. Everyone else has been able to join but I get an error stating I can only change family subscription once a y...
  • Jose_M
  • Spotify Star
  • 621 Views
  • 3 replies
  • 1 likes
  • 621 Views
  • 3 replies
  • 1 likes

One email - family premium

PlanPremiumCountry NZDeviceiphoneOperating SystemiOS 10 My Question or Issue Kids are too young for email - how do I connect them to family premium?

  • Newbie
  • Plan Premium Country  NZ Device iphone Operating System iOS 10   My Question or Issue  Kids are too young for email - how do I connect them to family premium?
  • Jose_M
  • Spotify Star
  • 285 Views
  • 1 replies
  • 1 likes
  • Premium
  • 285 Views
  • 1 replies
  • 1 likes

Solved!! Card info can't be updated and hundreds of random lists seem to have been deleted

Hello, I have a premium account with a family plan. I live in a different country than where my account and credit card are based. I had renewed my credit card, but I was a bit late in updating the information here. Now, I can't seem to update it, I ...

  • Regular
  • Hello, I have a premium account with a family plan. I live in a different country than where my account and credit card are based. I had renewed my credit card, but I was a bit late i...
  • revontulie
  • Regular
  • 699 Views
  • 1 replies
  • 0 likes
  • 699 Views
  • 1 replies
  • 0 likes

Premium Family + Hulu

PlanFree/PremiumCountry DeviceSamsung Galaxys8Operating SystemiOS 10, Android Oreo, Windows 10,etc. My Question or IssueI was wondering if Spotify had Premium Family Plan with the Hulu as a bundle. They had the options for indiviuals or students, but...

  • Newbie
  • Plan Free/Premium Country   Device Samsung Galaxys8 Operating System iOS 10, Android Oreo, Windows 10,etc.   My Question or Issue I was wondering if Spotify had Premium Family...
  • Bethany_Dawn
  • Community Legend
  • 3444 Views
  • 1 replies
  • 0 likes
  • Other
  • 3444 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Daughters got kick out Family Plan

My Daughters got kick out the family plan, she lives with me and should have no problem with her account, I tried to invite her back but it gives me back a message that the address does not match.I have looked for a way to contact someone at Spotify ...

  • Newbie
  • My Daughters got kick out the family plan, she lives with me and should have no problem with her account, I tried to invite her back but it gives me back a message that the address does not match. I...
  • Daisy
  • Spotify Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • Family plan issues
  • 589 Views
  • 1 replies
  • 0 likes

Superuser Contribution not possible to add spouse (same household!) to spotify family

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid 8.0 My Question or Issue Hi there,I have a premium plan and have sent an invitation to my wife - of course living in the same houshold. After submitting the registration form an ...

  • Regular
  •   Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android 8.0   My Question or Issue   Hi there, I have a premium plan and have sent an invitation t...
  • Katerina
  • Spotify Legend
  • 445 Views
  • 3 replies
  • 0 likes
  • 445 Views
  • 3 replies
  • 0 likes

Superuser Contribution Kicked out of family plan (NL)

PlanPremiumNetherlands My Question or IssueI got the verification email from spotify for Family and I verified my address within the 7 day window. Still I got an email 7 days later that my address was not verified. I live at the same address as the o...

  • Casual Listener
  • Plan Premium Netherlands   My Question or Issue I got the verification email from spotify for Family and I verified my address within the 7 day window. Still I got an email 7 days later t...
  • Katerina
  • Spotify Legend
  • 1156 Views
  • 3 replies
  • 0 likes
  • 1156 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant add family member after initially entering incorrect info

PlanPremiumCountry PhilippinesDeviceHuawei P20 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was able to add my husband in my premium family subscription even though i realised after 1 month that he has entered som...

  • Newbie
  • ...n my premium family subscription even though i realised after 1 month that he has entered some incorrect info. He was able to use premium for a month then it switched back to free. Then i reinvited h...
  • Katerina
  • Spotify Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution No deja añadir un usuario a un plan familiar

No puedo añadir a mi mujer al plan familiar. Hace ya tiempo se le desabilito la cuenta por no confirmar un email de Spotify para confirmar su lugar de residencia y desde entonces no logro volver a darla de alta en el nuevo plan familiar. Premium Fami...

  • Newbie
  • No puedo añadir a mi mujer al plan familiar. Hace ya tiempo se le desabilito la cuenta por no confirmar un email de Spotify para confirmar su lugar de residencia y desde entonces no logro volver a da...
  • Katerina
  • Spotify Legend
  • 599 Views
  • 1 replies
  • 0 likes
  • Account cancelled
  • 599 Views
  • 1 replies
  • 0 likes

Parental Controls do they now exist in 2018? Family Premium

The Missus and I were thinking of getting the family premium for the kids and ourselves they age from 14yo to 12yo .We have just heard Nicki Minajs new album courtesy of my release radar playlist updated by Spotify weekly and the album is not suitabl...

  • Regular
  • The Missus and I were thinking of getting the family premium for the kids and ourselves they age from 14yo to 12yo . We have just heard Nicki Minajs new album courtesy of my release radar playlist u...
  • BelP
  • Songwriter
  • 321 Views
  • 1 replies
  • 2 likes
  • 321 Views
  • 1 replies
  • 2 likes

Superuser Contribution Family membership

I am paying for a family membership but it seems this is not active. I have invited all my family members but they only have Spotify free. How can I reinvite them? Using Samsung s8

  • Newbie
  • I am paying for a family membership but it seems this is not active. I have invited all my family members but they only have Spotify free. How can I reinvite them?   Using Samsung s8  
  • Katerina
  • Spotify Legend
  • 527 Views
  • 1 replies
  • 1 likes
  • 527 Views
  • 1 replies
  • 1 likes