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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140076 Views
  • 32 replies
  • 8 likes
  • 140076 Views
  • 32 replies
  • 8 likes

Free Google Home mini

So I've been a family plan subscriber for a while now. The advert popped up on my Google feed and I'm devo that it's a US only offer Sucks to be a UK customer lol

  • Visitor
  • So I've been a family plan subscriber for a while now.   The advert popped up on my Google feed and I'm devo that it's a US only offer 😭😭😂   Sucks to be a UK customer lol
  • Billy-J
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • Family premium free Google home
  • 475 Views
  • 1 replies
  • 0 likes

Family Premium

I have Family Premium however my wife and i can not listen to spotify at the same time on separate devices without "stealing" it from one another. Very frustrationing.

  • Newbie
  • I have Family Premium however my wife and i can not listen to spotify at the same time on separate devices without "stealing" it from one another. Very frustrationing.  
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Family invitation doesn't work

First of all two things: 1- I love spotfiy as a tool 2- I hate when there's no official support mail address Plan Family Country CH My Question or Issue I moved to "family" today in order to invite my two sons and my wife. The boys already had premiu...

  • Newbie
  • First of all two things: 1- I love spotfiy as a tool 2- I hate when there's no official support mail address   Plan Family Country CH   My Question or Issue I moved t...
  • lol226
  • Casual Listener
  • 411 Views
  • 3 replies
  • 1 likes
  • 411 Views
  • 3 replies
  • 1 likes

Can't join Premium for Family

PlanPremiumCountryIndonesiaDevice(Samsung J7)Operating System(Android) My Question or Issue I was a member on Premium for Family, but suddenly when i was went to other city, suddenly my premium account was downgrade to free account..and now, when i t...

  • Casual Listener
  • Plan Premium Country Indonesia Device (Samsung J7) Operating System (Android)   My Question or Issue  I was a member on Premium for Family, but suddenly when i was went to other c...
  • Jose_M
  • Spotify Star
  • 352 Views
  • 4 replies
  • 0 likes
  • 352 Views
  • 4 replies
  • 0 likes

Address Verification Failure

Hi, I was removed from the family plan twice (using different accounts) eventhough the second person in the plan was not removed at all. I don't want to lose my account or use another fake-like account just to use a family plan. Please help to resolv...

  • Casual Listener
  •   Hi,   I was removed from the family plan twice (using different accounts) eventhough the second person in the plan was not removed at all. I don't want to lose my account or use a...
  • Jose_M
  • Spotify Star
  • 904 Views
  • 3 replies
  • 1 likes
  • 904 Views
  • 3 replies
  • 1 likes

Problemas com plano familiar

Há um tempo atrás sofri um transtorno no Spotify devido a exclusão da conta dos meus irmãos do Plano Familiar. Após muito estresse, pra solucionar tive que excluir a minha conta (perdi tudo) e criar uma nova... Agora me encontro novamente na mesma si...

  • Newbie
  •   Há um tempo atrás sofri um transtorno no Spotify devido a exclusão da conta dos meus irmãos do Plano Familiar. Após muito estresse, pra solucionar tive que excluir a minha conta (perdi tudo) ...
  • Bittencourt
  • Spotify Star
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to join Family plan

Hi, Im the owner of the family plan, when ever I was sending an invite to my family, at first they will able to accept and create their acount, but after some time their will be an e-mail confirmation sent to them that spotify can’t verify address, e...

  • Newbie
  • Hi, Im the owner of the family plan, when ever I was sending an invite to my family, at first they will able to accept and create their acount, but after some time their will be an e-mail c...
  • Melody
  • Spotify
  • 735 Views
  • 3 replies
  • 2 likes
  • 735 Views
  • 3 replies
  • 2 likes

Superuser Contribution Paid for Premium Family - but it's just showing as Premium

My premium family account expired (I guess) so I signed up again, but when I go to add family members, per the instructions, and I click on "Premium for Family" on the left sidebar, I'm just taken back to the Premium for Family offer page (i.e. it's ...

  • Newbie
  • My premium family account expired (I guess) so I signed up again, but when I go to add family members, per the instructions, and I click on "Premium for Family" on the left sidebar, I'm just taken b...
  • Katerina
  • Spotify Legend
  • 412 Views
  • 1 replies
  • 0 likes
  • Not showing up
    Premium for Family
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM ACCOUNT FAIL

i did pay twice but My account was not premium yet. Please help me? my account:gazibekirnew {Screenshots removed by Community Moderator}

  • Newbie
  • i did pay twice but My account was not premium yet. Please help me?   my account:gazibekirnew    {Screenshots removed by Community Moderator}
  • Katerina
  • Spotify Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Unirme a plan familiar

Tengo un problema al unirme al plan familiar, ya estaba anterior mente y me saco meses despues trate de ingresar pero dice que no es la misma informacion, el usuario principal de la cuenta que es mi hermano ya puso en mi cuenta los mismos datos y no ...

  • Newbie
  • Tengo un problema al unirme al plan familiar, ya estaba anterior mente y me saco meses despues trate de ingresar pero dice que no es la misma informacion, el usuario principal de la cuenta que es mi ...
  • Jose_M
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

button 'aanmelden' voor Premium Family linkt niet door

NetherlandsPremium for FamilyIphone 5C After receiving invitation email on gmail for Premium for Family and subscribing username en password, the button 'aanmelden' (join) doesn't link. There is also no confirmation 'i'm not a robot' asked. Please se...

  • Newbie
  •   Netherlands Premium for Family Iphone 5C   After receiving invitation email on gmail for Premium for Family and subscribing username en password, the button 'aanmelden' (join) d...
  • Jose_M
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

quero entrar no premium for family

recebi o convite para o plano premium for family mas o spotify naum me aceita

  • Newbie
  • recebi o convite para o plano premium for family mas o spotify naum me aceita
  • Luke
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

No puedo dar de alta

No puedo dar de alta o registrar a mis familiares en PremiumParece que el domicilio que ingresan no corresponde al de mi perfil pero tampoco puedo editar en mi perfil

  • Newbie
  • No puedo dar de alta o registrar a mis familiares en Premium Parece que el domicilio que ingresan no corresponde al de mi perfil pero tampoco puedo editar en mi perfil 
  • Luke
  • Spotify Star
  • 512 Views
  • 1 replies
  • 0 likes
  • Premium
  • 512 Views
  • 1 replies
  • 0 likes

Account for family paiment

I don’t know why but I’m paying two times my account for family. What can I do? Help me please!

  • Newbie
  • I don’t know why but I’m paying two times my account for family. What can I do? Help me please!
  • Luke
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! We have premium - when my wife uses Spotify - I have my music drop off

PlanFree/PremiumCountry Device(iPhone 7 and Samsung S6)Operating System My Question or IssueWe have a premium account. I invited my wife and she accepted the invite. However - we are unable to listen to different music at the same time. We are forced...

  • Casual Listener
  •   Plan Free/Premium Country   Device (iPhone 7 and Samsung S6) Operating System     My Question or Issue We have a premium account.  I invited my wife and she acce...
  • Maxim
  • Spotify Star
  • 5461 Views
  • 4 replies
  • 0 likes
  • 5461 Views
  • 4 replies
  • 0 likes

Solved!! Credit card error

I have been trying to subscribe for Family account with my master card. It says there might be a problem and I should try it later. But I have tried it different times since a week and no change. I have already been using the card online and sure abo...

  • Newbie
  • I have been trying to subscribe for Family account with my master card. It says there might be a problem and I should try it later. But I have tried it different times since a week and no change. I h...
  • Jose_M
  • Spotify Star
  • 753 Views
  • 1 replies
  • 1 likes
  • mastercard
    payment error
  • 753 Views
  • 1 replies
  • 1 likes

Trouble with invitation to family member

My Question or Issueeverytime I invite my wife she signs on and gets “to many redirects” and locks uptried all the optionsclean cachecancel and reinvitenothing works extremely frustrating!!

  • Casual Listener
  •     My Question or Issue everytime I invite my wife she signs on and gets “to many redirects” and locks up tried all the options clean cache cancel and reinvite nothing works extreme...
  • Noah
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Spotify redirected you to many times!!

PlanFree/PremiumCountry Device My Question or Issuekeep getting this message regardless of what search engine I try please help

  • Casual Listener
  • Plan Free/Premium Country   Device   My Question or Issue keep getting this message regardless of what search engine I try please help  
  • Jose_M
  • Spotify Star
  • 282 Views
  • 1 replies
  • 1 likes
  • 282 Views
  • 1 replies
  • 1 likes

Please Help cannot get assistance from Spotify!!!

PlanFree/PremiumCountry My Question or Issuethis is the worst site to try and get help!!! My family sharing account hasnt worked since Spotify took my money! Taking money worked but not my family sharing! keep getting “to many redirects” no matter wh...

  • Casual Listener
  • Plan Free/Premium Country       My Question or Issue this is the worst site to try and get help!!! My family sharing account hasnt worked since Spotify took my money! Taking m...
  • Jose_M
  • Spotify Star
  • 404 Views
  • 1 replies
  • 1 likes
  • 404 Views
  • 1 replies
  • 1 likes

Superuser Contribution Changing Family Owner Twice

PlanPremiumCountry Turkey Device(iPhone SE)Operating System(iOS 10) We changed our family owner almost 9 months ago. But now our new owner has to go abroad and due to this situation, we have to change the owner again. Because of the rules, spotify do...

  • Newbie
  •   Plan Premium Country  Turkey  Device (iPhone SE) Operating System (iOS 10)   We changed our family owner almost 9 months ago. But now our new owner has to go abroad a...
  • Katerina
  • Spotify Legend
  • 517 Views
  • 3 replies
  • 0 likes
  • 517 Views
  • 3 replies
  • 0 likes