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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139886 Views
  • 32 replies
  • 8 likes
  • 139886 Views
  • 32 replies
  • 8 likes

Family Premium Accounts clashing on device

Plan: Premium (Family)Country: USADevice: Laptop, iPhone, Galaxy S8Operating System: iOS, Android, Windows 7 My Question or IssueI have a Family Premium account. My family members all have their own accounts and log into them, but if I'm listening an...

  • Newbie
  • Plan: Premium (Family) Country: USA Device: Laptop, iPhone, Galaxy S8 Operating System: iOS, Android, Windows 7  My Question or Issue I have a Family Premium account. My family m...
  • Billy-J
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Charges

I had a premium Spotify account, however recently I joined a family Spotify account. But my bank had been charged the full 10$ for the Spotify premium since I joined the family plan.

  • Newbie
  • I had a premium Spotify account, however recently I joined a family Spotify account. But my bank had been charged the full 10$ for the Spotify premium since I joined the family plan. 
  • Luke
  • Spotify Star
  • 816 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 816 Views
  • 1 replies
  • 0 likes

Can I switch to Family if I have an account with 12mo paid?

Hi - I have a premium account with 12 months prepaid - my account next renews in November 2019. But I'd like to join a family account with my partner; is that possible? How will that work with the months I've already paid?

  • Newbie
  •   Hi - I have a premium account with 12 months prepaid - my account next renews in November 2019.  But I'd like to join a family account with my partner; is that possible? How will that w...
  • Billy-J
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Invitee received the invite from a member not from the owner. Invitation always fails.

Invitee received the invite from a member not from the owner. Invitation always fails. It states in the FAQ that only owner can invite but the email sent to the invitee contains the name of the exixting member and not the owner. Though It show the ac...

Screen Shot 2018-11-09 at 6.16.54 AM.png Screen Shot 2018-11-09 at 6.14.06 AM.png
  • Newbie
  • Invitee received the invite from a member not from the owner. Invitation always fails. It states in the FAQ that only owner can invite but the email sent to the invitee contains the name of the exixt...
  • BlackPillow
  • Composer
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Issues because Fido and Spotify are no longer partners

PlanPremiumCountryCanada My Question or IssueI'm having an issue because Fido and Spotify are no longer partners and my Spotify account is linked to my Fido acocunt. Now, I want to updagrade to Spotify Family premium and I'm stuck because Spotify tel...

  • Newbie
  • ...pdagrade to Spotify Family premium and I'm stuck because Spotify tells me ton contact Fido and Fido tells me to contact Spotify.   What can I do?
  • Maxim
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • Fido Family upgrade
  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Invite gives other username

PlanSpotify FamilyCountry PhilippinesDeviceMate 20 ProOperating SystemAndroid 9 My Question or Issue I am sending invite to my sister and brother but they cannot accept it and upon trying to enter information the account it tries to join tell its my ...

Screenshot_20181106_104349_com.UCMobile.intl.jpg
  • Newbie
  • Plan Spotify Family Country  Philippines Device Mate 20 Pro Operating System Android 9   My Question or Issue  I am sending invite to my sister and brother but they cannot a...
  • Katerina
  • Spotify Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • Other
  • 459 Views
  • 1 replies
  • 0 likes

Solved!! Entire family was removed from Spotify Family Premium

My ENTIRE family was removed from our Spotify Family premium subscription. PLEASE RESOLVE IT! A. S. A. P!!! Thanks.

  • Regular
  • My ENTIRE family was removed from our Spotify Family premium subscription. PLEASE RESOLVE IT! A. S. A. P!!! Thanks. 
  • Jose_M
  • Spotify Star
  • 890 Views
  • 7 replies
  • 0 likes
  • 890 Views
  • 7 replies
  • 0 likes

Superuser Contribution SOLICITAR REEMBOLSO POR SERVICIO NO PRESTADO

¿QUE TRAMITE DEBO SEGUIR PARA SOLICITAR UN REEMBOLSO, DEL PLAN FAMILIAR PREMIUM, DEBIDO A QUE NO PUDE REGISTRAR AUN SOLO INTEGRANTE DE MI FAMILIA?

  • Newbie
  • ¿QUE TRAMITE DEBO SEGUIR PARA SOLICITAR UN REEMBOLSO, DEL PLAN FAMILIAR PREMIUM, DEBIDO A QUE NO PUDE REGISTRAR AUN SOLO INTEGRANTE DE MI FAMILIA?
  • Daisy
  • Spotify Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium Plan - Problem

Hi,I received an email asking to confirm the dependents of my account, and I did this.However, today my two dependents have been excluded from my plan, and I can not get them back. They are the bills of my wife and daughter (we all live at the same a...

  • Casual Listener
  • Hi, I received an email asking to confirm the dependents of my account, and I did this. However, today my two dependents have been excluded from my plan, and I can not get them back. They are the b...
  • Peter
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Family Plan error

PlanPremiumCountryBrazilDeviceSansung j5,Operating SystemWindows 10 My Question or IssueI have family premium for more than a year. Today around 7 am, i used my account normally, however this afternoon, around 16.30, after the new update, in either m...

  • Casual Listener
  • Plan Premium Country Brazil Device Sansung j5, Operating System Windows 10   My Question or Issue I have family premium for more than a year. Today around 7 am, i used my account n...
  • Billy-J
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! FAMILY PREMIUM

Hi, Since yesterday, i can't pay my Family Premium account. Apparently, my VISA card doesn't work, but i don't think that's the problem.Maybe because we did'nt live under the same roof, but it's not explain proprely. Can you help me. Thanks

  • Newbie
  •   Hi,    Since yesterday, i can't pay my Family Premium account.  Apparently, my VISA card doesn't work, but i don't think that's the problem. Maybe because we d...
  • Billy-J
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Trying to to update to new card

PlanPremiumCountryNorwayDeviceIphone 6s and computerOperating Systemnot relevant My Question or Issue I have been on premium for some years now, and har quite happy! But now my old visa card got outdated, and i therefore got a new one. I got on my pr...

  • Casual Listener
  • Plan Premium Country Norway Device Iphone 6s and computer Operating System not relevant   My Question or Issue  I have been on premium for some years now, and har quite happy! But...
  • Keanu_C
  • Community Legend
  • 537 Views
  • 5 replies
  • 0 likes
  • updating card
  • 537 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium for family via KPN

Hallo, ik heb sinds 3 maanden een abonnement Premium for family bij KPN.Die mogelijkheid is sinds kort mogelijk.Ik kan echter nog steeds geen family account aanmaken bij Spotify. Er verschijnt steeds de melding "u kunt geen gebruik maken van deze opt...

  • Newbie
  • Hallo, ik heb sinds 3 maanden een abonnement Premium for family bij KPN. Die mogelijkheid is sinds kort mogelijk. Ik kan echter nog steeds geen family account aanmaken bij Spotify. Er verschijnt s...
  • Katerina
  • Spotify Legend
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium

PlanPremiumCountrySweden My Question or Issue Have an premium account but thinking of upgrading to a family premium. But all in the family must be registered on the same adress according to the "rules". Being divorced with two children, one child is ...

  • Newbie
  • Plan Premium Country Sweden   My Question or Issue  Have an premium account but thinking of upgrading to a family premium. But all in the family must be registered on the same a...
  • Katerina
  • Spotify Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Solved!! Google Home Mini Out Of Stock?

PlanPremium FamilyCountryUSA Device Operating System My Question or Issue Will there be restocking of any Google Home Mini's through the Premium Family Redemption Link? I am getting Out Of Stock when I try to redeem through spotify, however, it looks...

  • Casual Listener
  • Plan Premium Family Country USA   Device   Operating System     My Question or Issue  Will there be restocking of any Google Home Mini's through the Premium Family...
  • Maxim
  • Spotify Star
  • 4808 Views
  • 5 replies
  • 0 likes
  • 4808 Views
  • 5 replies
  • 0 likes

Premium Family different countries

PlanremiumCountry Austria/ United KingdomDevice(Motorola Moto G 6 Plus)Operating System(ndroid Oreo) My Question or Issue So I want to start my own Premium-Plan, and have my siblings be able to use it too, so I thought of creating a Family-Plan. The ...

  • Newbie
  • ...lan, and have my siblings be able to use it too, so I thought of creating a Family-Plan. The problem is, that I am currently doing an Au-Pair-Year in Great Britain, while my entire family is in A...
  • Maxim
  • Spotify Star
  • 686 Views
  • 1 replies
  • 0 likes
  • 686 Views
  • 1 replies
  • 0 likes

Solved!! Wrong email for Google Home Mini promo

PlanFamilyCountry USADeviceLenovo Moto G5 PlusOperating SystemAndroid N My Question or Issue I have been waiting several days for my email to arrive for the Google Home Mini promo, only to discover that my email address was input on the website incor...

  • Casual Listener
  • Plan Family Country  USA Device Lenovo Moto G5 Plus Operating System Android N   My Question or Issue  I have been waiting several days for my email to arrive for the G...
  • TheBigFatGeek
  • Casual Listener
  • 2372 Views
  • 2 replies
  • 1 likes
  • 2372 Views
  • 2 replies
  • 1 likes

Google Home Mini Out Of Stock For Premium Family Reward

Will there be restocking of any Google Home Mini's through the Premium Family Redemption Link? I am getting Out Of Stock when I try to redeem through spotify, however, it looks as though google has plenty of stock, but I can't apply the discount unle...

  • Casual Listener
  • Will there be restocking of any Google Home Mini's through the Premium Family Redemption Link?  I am getting Out Of Stock when I try to redeem through spotify, however, it looks as though g...
  • jchinn
  • Casual Listener
  • 606 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 606 Views
  • 1 replies
  • 0 likes

Free Google Home mini

So I've been a family plan subscriber for a while now. The advert popped up on my Google feed and I'm devo that it's a US only offer Sucks to be a UK customer lol

  • Visitor
  • So I've been a family plan subscriber for a while now.   The advert popped up on my Google feed and I'm devo that it's a US only offer 😭😭😂   Sucks to be a UK customer lol
  • Billy-J
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • Family premium free Google home
  • 475 Views
  • 1 replies
  • 0 likes

Family Premium

I have Family Premium however my wife and i can not listen to spotify at the same time on separate devices without "stealing" it from one another. Very frustrationing.

  • Newbie
  • I have Family Premium however my wife and i can not listen to spotify at the same time on separate devices without "stealing" it from one another. Very frustrationing.  
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes