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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 155385 Views
  • 32 replies
  • 9 likes
  • 155385 Views
  • 32 replies
  • 9 likes

Solved!! Sending an Invite for Family

I've been trying to send an invite. I follow the instructions:Invite a memberGo to your account pageClick Premium for Family in the menu on the left.Click SEND INVITE.Problem is - There is no "Premium For Family" on the left in the menu!PLEASE HELP! ...

  • Casual Listener
  • I've been trying to send an invite. I follow the instructions: Invite a member Go to your account page Click Premium for Family in the menu on the left. Click SEND INVITE. Problem is - There i...
  • Godzilla
  • Casual Listener
  • 9463 Views
  • 4 replies
  • 0 likes
  • 9463 Views
  • 4 replies
  • 0 likes

Changing country in account

PlanFree, wanting to join family's premium membership CountryCurrently Indonesia on account but wanting to change to United Kingdom My Question or Issue Hello, My husband created a free Spotify account whilst in Indonesia and now we are back in the U...

  • Casual Listener
  •   Plan Free, wanting to join family's premium membership   Country Currently Indonesia on account but wanting to change to United Kingdom    My Question or Issue  H...
  • Brunelicia
  • Community Legend
  • 746 Views
  • 1 replies
  • 0 likes
  • Other
  • 746 Views
  • 1 replies
  • 0 likes

Moving Playlists from Premium to individual Premium Family members

We (family of 4) have had Spotify premium for years and each of us has our own playlists on the one account. Now the children are older we've upgraded to Premium Family so they can listen to their music at the same time in their own rooms. The big pr...

  • Casual Listener
  •   We (family of 4) have had Spotify premium for years and each of us has our own playlists on the one account.  Now the children are older we've upgraded to Premium Family so they can l...
  • Brunelicia
  • Community Legend
  • 868 Views
  • 3 replies
  • 0 likes
  • 868 Views
  • 3 replies
  • 0 likes

my husband get blocked from family membership

PremiumTurkeyIphone 7 iOS 11.4.1I updated my account from Premium membership to Family Premium membership last week. I invited my husband to Family Premium membership and this invite has approved. but later his membership was cancelled all of sudden ...

  • Newbie
  • Premium Turkey Iphone 7  iOS 11.4.1 I updated my account from Premium membership to Family Premium membership last week. I invited my husband to Family Premium membership and this invite h...
  • Brunelicia
  • Community Legend
  • 1080 Views
  • 1 replies
  • 0 likes
  • iphone 7
    Premium
    Turkey
  • 1080 Views
  • 1 replies
  • 0 likes

Tenho plano familiar onde meu marido é o assinante. Viajei a trabalho e imediatamente fui desconecta

PlanPremiumCountry Brasil DeviceIphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Premium Country Brasil   Device Iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 1810 Views
  • 3 replies
  • 0 likes
  • plano familiar
  • 1810 Views
  • 3 replies
  • 0 likes

Erro no plano familiar

Minha veio morar cmg na República, mas na conta dela, da erro do endereço e ela saiu.Vamos resolver?

  • Newbie
  • Minha veio morar cmg na República, mas na conta dela, da erro do endereço e ela saiu. Vamos resolver?
  • Bittencourt
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Terrible Spotify Support for free Google Mini

I have been trying to get the Mini since 11/20, and now I am getting an email from Spotify saying, too bad we can't help? Look at the timeline below, this is terrible customer service! Timeline: 11/20 signed up for Spotify family (wife was already Sp...

  • Music Fan
  • ...imeline:   11/20 signed up for Spotify family (wife was already Spotify member, so we switched to family) 11/21 1st link sent wanted particular color, so waited til it was in stock 12/07 o...
  • chloehuggins
  • Newbie
  • 2757 Views
  • 1 replies
  • 1 likes
  • Google Home Mini
    Mini
    promotion
  • 2757 Views
  • 1 replies
  • 1 likes

Trying to add family memeber

My Question or IssueI am trying to add my partner as a family to my spofity account via my account. I've sent and invite to her email account , when I click on the accept invitation link it takes me to Subscription and payment screen not a login scre...

  • Regular
  •   My Question or Issue I am trying to add my partner as a family to my spofity account via my account.   I've sent and invite to her email account , when I click on the accept i...
  • Maxim
  • Spotify Star
  • 683 Views
  • 4 replies
  • 0 likes
  • confused
  • 683 Views
  • 4 replies
  • 0 likes

Premium to Premium for Family

Me and my sister have both had Spotify Premium for a while and now my Mum and Dad wanted it too so they treated us the the Family Premium. I was just worried that because they are paying for this new subscription is mine (and my sisters) card going t...

  • Newbie
  • Me and my sister have both had Spotify Premium for a while and now my Mum and Dad wanted it too so they treated us the the Family Premium. I was just worried that because they are paying for this n...
  • Loxer
  • Community Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • Family account upgrade
  • 438 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Free Google Mini - Family Premium

PlanPremium Country USA Operating SystemAndroid, Windows My Question or Issue How do current Spotify Family Premium members get your current gift of a Free Google Mini? I've been a Family Premium Member for over 3 years and I'm hoping you are going t...

  • Regular
  • Plan Premium   Country  USA   Operating System Android, Windows   My Question or Issue  How do current Spotify Family Premium members get your current gift of a F...
  • smoking_angels
  • Music Fan
  • 147791 Views
  • 30 replies
  • 10 likes
  • 147791 Views
  • 30 replies
  • 10 likes

Superuser Contribution Google Home Mini Promo ordering Glitch

PlanPremium Family CountryUSA My Question or Issue I submitted a request for the free Google Home Mini back on december 10th when I got the email. and then went ahead and set things up in the google play store. However, I didn't realize that I was lo...

  • Newbie
  •   Plan Premium Family   Country USA    My Question or Issue  I submitted a request for the free Google Home Mini back on december 10th when I got the email. and t...
  • Peter
  • Spotify Legend
  • 582 Views
  • 1 replies
  • 0 likes
  • 582 Views
  • 1 replies
  • 0 likes

Premium payment problem for family

Hello there. I am a long time premium family user. I have updated my payment plan on my credit card change but I am getting warnings that the payment was unsuccessful. my card is open to foreign transactions and online transactions. I tried 3 differe...

  • Newbie
  • Hello there. I am a long time premium family user. I have updated my payment plan on my credit card change but I am getting warnings that the payment was unsuccessful. my card is open to f...
  • OneByBoo
  • Roadie
  • 486 Views
  • 1 replies
  • 0 likes
  • Family payment
  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family all'estero

Buongiorno,vorrei abbonarmi a spotify family ma un abbonato dovrebbe trasferirsi per un periodo all'estero. Ci sarebbero problemi? grazie

  • Newbie
  • Buongiorno, vorrei abbonarmi a spotify family ma un abbonato dovrebbe trasferirsi per un periodo all'estero. Ci sarebbero problemi?   grazie
  • Guido
  • Spotify Legend
  • 616 Views
  • 1 replies
  • 0 likes
  • 616 Views
  • 1 replies
  • 0 likes

Asked for my ZIP code, but Hong Kong doesn't have ZIP codes

Hi,I recently got the email asking for my ZIP code so I can continue being part of my girlfriend's family plan.We live in Hong Kong, and there's no ZIP code around here. The local custom is to enter "0000" as zip code when a form really wants one, bu...

  • Newbie
  • Hi, I recently got the email asking for my ZIP code so I can continue being part of my girlfriend's family plan. We live in Hong Kong, and there's no ZIP code around here. The local custom is to e...
  • Maxim
  • Spotify Star
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Solved!! Missed payment day for Family plan

PlanPremium -FamilyCountry Phone Samsung S9+ My Question or IssueI pay for my family's family plan premium through paymaya. I didn't notice that my balance wasn't enough until I received a text message regarding my missed payment. Does spotify really...

  • Newbie
  •   Plan Premium -Family Country   Phone  Samsung S9+   My Question or Issue I pay for my family's family plan premium through paymaya. I didn't notice that my balance w...
  • Brunelicia
  • Community Legend
  • 1158 Views
  • 1 replies
  • 1 likes
  • 1158 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family account - issues entering address on new family member

Hi - First off, is there any direct email support for Spotify? I've spent too much time looking for assistance and now I'm posting here..... I'm on a Premium plan and have my wife and 1 daughter connected to the plan. I have just invited daughter # 2...

  • Casual Listener
  • Hi - First off, is there any direct email support for Spotify? I've spent too much time looking for assistance and now I'm posting here.....   I'm on a Premium plan and have my wife and 1 daug...
  • Peter
  • Spotify Legend
  • 1598 Views
  • 4 replies
  • 1 likes
  • Family Members
  • 1598 Views
  • 4 replies
  • 1 likes

Not able to renew Family Plan

I have tried different cards and none are working, all I get is a mesage, that there was not enough money, as a SMS, and on the website, it simply says that it can be done. I have double-checked the cards in question and they have credit. PlanPremium...

  • Casual Listener
  • ...hecked the cards in question and they have credit.   Plan Premium for Family Country   Device (PC/PS4/Moto G5s) Operating System ( Android Oreo, Windows 10,PS4)   My Q...
  • Brunelicia
  • Community Legend
  • 632 Views
  • 3 replies
  • 0 likes
  • Payment
  • 632 Views
  • 3 replies
  • 0 likes

Superuser Contribution I Wasn’t Ever Able to Redeem Google Home Mini

PlanFamily Plan CountryUnited States My Question or IssueIve been a Spotify premium customer for longer than I can remember and a Spotify Family Plan Member and I was never able to redeem the free Google Home Mini because of site issues always glitch...

  • Newbie
  •   Plan Family Plan     Country United States   My Question or Issue Ive been a Spotify premium customer for longer than I can remember and a Spotify Family Plan Member a...
  • cnizegbu
  • Casual Listener
  • 980 Views
  • 4 replies
  • 0 likes
  • 980 Views
  • 4 replies
  • 0 likes

Solved!! Family account & nursing help

Hi,I'm on a Family Subscription, playing on Amazon Alexa and BlueSound mainly.My son has cystic fibrosis, we have a nurse that stays with him 1.5 days every week. While she doesn't live underneath our roof, I would love to give her a spot on the fami...

  • Newbie
  • Hi, I'm on a Family Subscription, playing on Amazon Alexa and BlueSound mainly. My son has cystic fibrosis, we have a nurse that stays with him 1.5 days every week. While she doesn't live u...
  • Maxim
  • Spotify Star
  • 560 Views
  • 1 replies
  • 0 likes
  • nurse
    parttime
  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution No invitation family account

I have a family account that I invited wife and children to, but one of the children does not get the invitation. Have tried sending from different devices, log in log out and check in the spam mail but nothing works

  • Casual Listener
  • I have a family account that I invited wife and children to, but one of the children does not get the invitation. Have tried sending from different devices, log in log out and check in the spam m...
  • Daisy
  • Spotify Legend
  • 484 Views
  • 5 replies
  • 0 likes
  • 484 Views
  • 5 replies
  • 0 likes