Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremiumCountry EngandDeviceiPad, Iphone, DesktopOperating SystemiOS 10, Windows 10 My Question or Issue Hi i have a family account. I've go the explicit content lock on my account as i am the owner but i can't find the option for all the other ac...
Plan: Premium for family CountrySweden Operating SystemWindows 10 My Question or IssueWhen i click the button "Send Family invitation" nothing happens.
PlanPremium for FamilyCountry IndonesiaDevice(Android)Operating System(Android) My Question or IssueTried to add a family member but send invitation button did not work, it was grey.Tried to cancel subscription and rejoin the premium for family, butt...
I live in spainus iphone 5s Necesito importar los datos de mi cuenta individual a mi nueva cuenta Plan Familiar Premium. ¿Como lo hago?
Tenho um plano familiar e 3 convidados, e gostaria de convidar um 4º mas não consigo nem ao menos digitar o e-mail para convite. Chego até a página Plano Familiar e ao clicar em MANDAR CONVITE nada acontece, a página não atualiza, nem abre um pop-up ...
My Question or IssueHello, I've bought spotify family. We are 5 members using it on mobiles. My probleme is that I can't listen to my music when my daughter doest on her side. Her music interrupts mine and vice versa. When I look at my account (I'm U...
hi can anyone tell me why 2 of my family members are down as “a b” as there names on my family members account. Screenshot Attatched thanks
PlanFamily PremiumCountry Australia My Question or Issue I have recently started a family plan with my housemates. We live at the same address however, my housemates have been taken off the account saying that they were unable to very that we all liv...
Aile içi premium almak istiyorum.Edinme sürecim nedir anlatır mısınız?Mesela ödeme işlemine geçtikten sonra neler oluyor?
PlanPremium family accountCountry PhillipinesDeviceSamsung galaxy 8 edgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am the owner of q family account in spotify, and we have 4 echo, which placed on diff places in our...
Plan PremiumCountry Honduras Device Samsung GalaxyOperating System Android My Question or Issue A ver.... No entiendo porque lo hacen tan dificil. Yo me mude, y busque "como se cambia direccion de cuenta" la solucion que salia era que habia que crear...
PlanPremium FamilyCountry UKDevice xperia xOperating System(Android Oreo) My Question or Issue I have been trying to add my mum to my family plan but she keeps getting an error message "YOU'RE UNABLE TO JOIN THID FAMILY PLAN" I had already sent the i...
Mi cuenta estaba en un plan familiar con un primo con el que vivía pero el decidió cerrar su cuenta así que abrí una nueva suscripción con mi hermano, cuando trate de mover mi cuenta a la nueva cuenta familiar me dice que NO PUEDO MOVER MI CUENTA DE ...
I am trying to add a fourth family member (who resides with me)_to my family premium account. I send them the invite and they recieve the invite. However, when they click on the "accept invite" tab it takes them to my "Account Overview" section every...
I have recently upgraded from Premium to Premium for family but non of the details have changed on my account and when my children log in they cut my listening off.They have had the invite emails sent but when you open them it only asks to log in and...
I have had family plan for a few years now. I was the owner until my account got hacked. Then I had live help from a Spotify staff to reset my account and username while keeping all of my playlists, etc. The problem now is that it appears I'm not the...
PlanPremium Family PlanCountry AustriaDeviceMacOperating SystemiOS, Mac My Question or Issue My wife can not join the family plan. Appartenly I got an E-mail where I had to confirm her but I somehow deleted it and now when she fills all the informati...
PlanPremium for FamilyCountry BrasilDeviceSamsung Galaxy J7Operating SystemAndroid Oreo My Question or Issue:I moved out of my family to go to college and after just less than a month I've been kicked out of my family premium spotify. It has been mor...
I have paid the premium for family subscription on Jan 18 but today when I log in my account, it has shown that my account is free instead of a premium one.PlanFree/PremiumCountry Hong KongDevice(iPhone 6s) Operating System(iOS 10, Android Oreo, Wind...
Hi. Need help as this drives me crazy: We have a family account, each member is registerd with his own email address & mobile number and still, when I play my music and my son picks some other music, my selection is stopped and I am forced to listen ...