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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77098 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94528 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77398 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208452 Views
267 replies
35 likes
Hello, i'm trying to upgrade my free account to the premium for family subscription. but everytime i enter my credit card information and everything, it keep on saying payment failed. try again, or use a different payment method. but there's only one...
Hello, i'm trying to upgrade my free account to the premium for family subscription. but everytime i enter my credit card information and everything, it keep on saying payment f...
Roadie
534 Views
1 replies
0 likes
My daughter shares her time with me and my ex at different addresses. Can I put her on my family plan?
My daughter shares her time with me and my ex at different addresses. Can I put her on my family plan?
Newbie
393 Views
2 replies
0 likes
PlanCurrently one solo premium account.Country GermanyDeviceWe all have iPhonesOperating SystemIOS10 My Question or IssueMy family members and I are US Citizens living in Germany and we've been trying to pay for a premium family account for a while b...
Plan Currently one solo premium account. Country Germany Device We all have iPhones Operating System IOS10 My Question or Issue My family members and I are US Citizens l...
Casual Listener
361 Views
2 replies
0 likes
My family is basically a recomposed family and we all live in diffrent places and all see each other during the holidays. When I got the premium family plan in France my idea was to also give it to my step sisters and brothers but they weren't with m...
My family is basically a recomposed family and we all live in diffrent places and all see each other during the holidays. When I got the premium family plan in France my idea was to also give it to m...
Spotify Star
539 Views
3 replies
0 likes
I am seeing and hearing ads as a subscribed family member on my wife's account. It's my understanding that this is still considered a premium account which would mean no ads. Any insight?
I am seeing and hearing ads as a subscribed family member on my wife's account. It's my understanding that this is still considered a premium account which would mean no ads. Any insight?
Spotify Star
747 Views
1 replies
0 likes
PlanFree/PremiumCountryPortugal DeviceOP2Operating SystemAndroid Oreo, Windows 10 My Question or Issue Hello,Some time I subscribe Account Family,In this last renewal I became Premium only, without having requested the change.Can you help me figure o...
Plan Free/Premium Country Portugal Device OP2 Operating System Android Oreo, Windows 10 My Question or Issue Hello, Some time I subscribe Account Family, In t...
Spotify Legend
1155 Views
3 replies
0 likes
Hello, I was previously on my roommate's family plan, but I've since moved and I just today started my own plan. I've shared the plan with two people, and they've been able to use Spotify just fine.However, I was never asked for my address. I'm worri...
Hello, I was previously on my roommate's family plan, but I've since moved and I just today started my own plan. I've shared the plan with two people, and they've been able t...
Spotify Legend
436 Views
1 replies
1 likes
Country TurkeyDevicePc, PS4, Sony Xperia My Question or Issue I made family account first month was good but second all members have kicked automatically. I tried to send family invite again but causes an arror. I looked frequently asked questions an...
Country Turkey Device Pc, PS4, Sony Xperia My Question or Issue I made family account first month was good but second all members have kicked automatically. I tried to send family...
Spotify Legend
1604 Views
3 replies
0 likes
PlanfamilyCountry EnglandDeviceiphone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I joined family yesterday. My son has received an d set up his account. My other son has not received email. My daughter has received ...
Plan family Country England Device iphone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I joined family yesterday. My son has r...
Roadie
518 Views
1 replies
0 likes
PlanPremiumCountry DeviceiPhonesOperating SystemiOS10 My Question or Issue I have a family premium account where all 4 of us benefit from spotify premium. Mine and my dad's accounts keep getting mixed though and our playlists are not separate. Even t...
Plan Premium Country Device iPhones Operating System iOS10 My Question or Issue I have a family premium account where all 4 of us benefit from spotify premium. Mine a...
Roadie
559 Views
1 replies
0 likes
PlanFamily PremiumCountry France DeviceiPhone XOperating SystemiOS 11 My Question or Issue My wife use a different laptop but Spotify says she can't join my subscription. I don't understand what is wrong. It has been months we would like to solve thi...
Plan Family Premium Country France Device iPhone X Operating System iOS 11 My Question or Issue My wife use a different laptop but Spotify says she can't join my s...
Spotify Star
859 Views
3 replies
0 likes
I have a problem with accepting my spotify family request.The following thing is what it is supposed to do:'' If you already have a Free or Spotify.com-created Premium account: the “Redeem token” web page will open in your browser with a long redeem ...
I have a problem with accepting my spotify family request. The following thing is what it is supposed to do: '' If you already have a Free or Spotify.com-created Premium account: the “R...
Community Legend
514 Views
1 replies
1 likes
I have the spotify family and I cant add my sister on the plan, someone could help me? I put her email to invite her e she doesnt recive any email... I dont know what is wrong.
I have the spotify family and I cant add my sister on the plan, someone could help me? I put her email to invite her e she doesnt recive any email... I dont know what is wrong.
Community Legend
319 Views
1 replies
0 likes
Merhaba;23.10.2017, 26.10.2017 ve 27.10.2017(x2) tarihlerinde olmak uzere toplam 4 kere hesabimdan spotify tarafindan 6,99TL’lik(toplam 26,96TL) ucret cekilmis. Ogrenci oldugum onaylanmadigi icin hesabim suanda aktifte degil. Bu cekilen ucretlerin he...
Merhaba; 23.10.2017, 26.10.2017 ve 27.10.2017(x2) tarihlerinde olmak uzere toplam 4 kere hesabimdan spotify tarafindan 6,99TL’lik(toplam 26,96TL) ucret cekilmis. Ogrenci oldugum onaylanmadigi icin h...
Community Legend
336 Views
1 replies
0 likes
I have upgraded to family premium and have tried to sign up members. They can get the invite code but can't find where to log in. When they try it comes up with my home page. Any ideas?
I have upgraded to family premium and have tried to sign up members. They can get the invite code but can't find where to log in. When they try it comes up with my home page. Any ideas?
Community Legend
346 Views
1 replies
0 likes
PlanPremium Familiar.Country SpainDeviceHuawei P10, Huawei P20, PRO Macbook Pro)Operating System(iOS 10, Android Oreo.) My Question or IssueBuenos días,Desde hace unas semanas he tenido problemas con la cuenta familiar de Spotify de mi pareja, con la...
Plan Premium Familiar. Country Spain Device Huawei P10, Huawei P20, PRO Macbook Pro) Operating System (iOS 10, Android Oreo.) My Question or Issue Buenos días, De...
Casual Listener
338 Views
1 replies
0 likes
PlanFreeCountry PolandDeviceallOperating Systemall My Question or IssueFamily premium account are disabled. Any member of my spotify family has free account from today. Subscription was paid as usual. I would be grateful for fixing this problem.
Plan Free Country Poland Device all Operating System all My Question or Issue Family premium account are disabled. Any member of my spotify family has free account from today....
Spotify Star
372 Views
1 replies
0 likes
We just cancelled our Premium account because it would not recognize my husband as part of our family on the plan after we moved to Germany from the US (military). We were told we needed to cancel our US account and open a new one in Germany. Is ther...
We just cancelled our Premium account because it would not recognize my husband as part of our family on the plan after we moved to Germany from the US (military). We were told we needed to c...
Spotify Star
538 Views
1 replies
0 likes
I’m sharing Spotify with my sister, she is the holder of the plan.i didn’t see I had received an email asking to update my address so I could keep on sharing the account, and now I cannot play my songs anymore. How do I update my address? The link in...
I’m sharing Spotify with my sister, she is the holder of the plan. i didn’t see I had received an email asking to update my address so I could keep on sharing the account, and now I cannot play my s...
Community Legend
376 Views
1 replies
0 likes
I sent an invite to my daughter. She received an error that reads: "Unable to join this Family plan. Try again by clicking the ACCEPT INVITE button in your email. If that doesn't work ask the plan owner to send another invite." My daughter tried to a...
I sent an invite to my daughter. She received an error that reads: "Unable to join this Family plan. Try again by clicking the ACCEPT INVITE button in your email. If that doesn't w...
Community Legend
489 Views
1 replies
0 likes
