Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Mon père a créé un compte spotify familly et nous à invité notre compte marche bien on l'a passé en premium sans problème. En revanche nous n'arrivons pas à passer son compte à lui en premium . HELP
yaklaşık üç ay önce başarılı bi şekilde öğrenci hesabı aldım. daha sonra ödeme yapılmadığı için hesabım freeye döndü. şuan tekrar öğrenci ödemesi yapmaya çalışıyorum fakat ödemenin başarısız olduğu uyarısı geliyor sürekli ne yapmalıyım
Hoping someone can help me!Have had a premium account for some months now. Added one son at time of enrollment with no issues. Want to add another now. When i go into my account page it gives me my username and subcription type - but no option to add...
Hola buenas!!Por algun motivo no puedo realizar el pago mensual de la suscripcion familiar, tengo una tarjeta de debito (habilitada para compras en linea evidentemente) y al intentar ingresar los datos de dicha tarjeta y darle click a actualizar, me ...
Meu irmão que mora na minha residencia não está conseguindo receber o convite para entrar no plano familia premium do qual sou titular. Já enviei varios convites e o e-mail nao chega (ele já chegou no lixo eletronico e caixa de entrada). Já cancelei ...
Like the title said I was never prompted to setup my address when I just started a family account today. Solve this before I switch to Google Play. I don't want to deal with my family members being kicked off the plan at a later date because of this.
Since a couple of months, me and my family start to receive the emails that ask to verify that we live in the same address, they try to do it, but every time results in not being able to verify our addresses and they get removed from the plan, this i...
Me cancelo los 4 registrados que tenía y ya no me permite ingresarlos nuevamente.. todos viven en mi mi mi domicilio y al ingresar los datos no deja que se den de alta.
Recently moved house, cancelled premium as per (rather backwards) instructions to change my address on my account, setup new family account... still not able to invite (former) members to the account (they get the invite, follow the link, put in thei...
Ayudapor favor
Come da titolo, ho sottoscritto un abbonamento Spotify Family ma mia sorella non riceve la mail per accettare l'invito. Cosa posso fare?
Bonjour, est ce que l'abonnement spotify family veut dire la même adresse IP ?
Spotify Username1158851094PlanFree/PremiumCountry Device(iPhone Operating Systemios 10 My Question or Issue
Spotify Username xsccyhhngldvv3php2xt6jej8 Plan Free Country Türkye Device Sanmsung Operating System Andraid Nougat My Question or Issue Merhaba, 23.05.2018 Tarihinde 0,99tl karşılığında 3 ayn boyunca geçerli spotify premium üyeliği satın aldım ücret...
I have my kids every Otter week and they arr written on their fathers address because of school. The live with me halftime.., so his premium just got back to free version. How does it work when they live with my half of the time? And how can I make s...
Spotify Usernameravejack-89PlanPremium FamilyCountryItaly My Question or Issue 30 days ago we started a family account with me as owner of the account. Yesterday i paid the new fee for the month, but the other members were kicked out.We followed the ...
Eliminaron a los miembros del plan familiar y todos vivimos en el mismo domicilio, cuando les envio invitacion y ellos la aceptan les sale un mensaje que dice que no pueden unirse a mi plan familiar.Necesito saber si continuare sin poder agregar a mi...
Hallo,ich habe schon seit längeren einen PS-Plus und Spotify-Account. Playstation bietet jetzt einen 10%igen Nachlass für PS-Plus Mitglieder an. Muss ich wirklich meinen Spotify-Account kündigen, um ihn dann über die PSN bzw. PS-Plus neu abzuschließe...
Please at least, let us see our own addresses. Because i cant remember what I entered 1 year ago and I cant add my mother as a family member. For example I dont know if I entered "Street", "St." or "Str." etc... We're paying much for family membershi...
Enviei um convite para minha esposa. Ela recebeu e clicou em aceitar o convite. Abriu uma página para ela colocar o endereço. Ela colocou o endereço da nossa residência. Clicou em enviar. Logo após aparece uma mensagem dizendo que ela não pode entrar...