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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 170639 Views
  • 32 replies
  • 9 likes
  • 170639 Views
  • 32 replies
  • 9 likes

Superuser Contribution premium gone?

PlanPremium FamilyCountry EnglandDeviceiPhone SEOperating Systemios 11.3.1 My Question or Issue My spotify premium has vanished after updating the app recently and i don’t know what to do? My mum pays for spotify family and she says she hasn’t stoppe...

  • Newbie
  • Plan Premium Family Country  England Device iPhone SE Operating System ios 11.3.1   My Question or Issue  My spotify premium has vanished after updating the app recently a...
  • SergioDavid
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family - Premium not activated

Premium account, UK My wife is the main account holder and I created a family account but was notified that my address couldn't be verified so was downgraded from Premium. How can I verify my account to rectify this please?

  • Newbie
  • Premium account, UK   My wife is the main account holder and I created a family account but was notified that my address couldn't be verified so was downgraded from Premium. How can I verify m...
  • SergioDavid
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible de rejoindre l'abonnement family

Bonjour, J'ai souscrit un abonnement Familly avec mes collocataires le mois dernier. 3 d'entre eux ont été supprimés du compte. J'ai donc renvoyé une invitation mais un message d'erreur s'affiche : "Vous ne pouvez pas rejoindre cette abonnement Spoti...

  • Newbie
  • Bonjour,    J'ai souscrit un abonnement Familly avec mes collocataires le mois dernier.  3 d'entre eux ont été supprimés du compte.  J'ai donc renvoyé une invitation mais un m...
  • SergioDavid
  • Roadie
  • 1600 Views
  • 1 replies
  • 0 likes
  • 1600 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ladda ner musik

Hur laddar jag ner musik när jag har premium i 3 månader för 9 kr?PlanPremiumCountry SverigeDeviceSamsung Galaxy 8

  • Newbie
  • Hur laddar jag ner musik när jag har premium i 3 månader för 9 kr? Plan Premium Country  Sverige Device Samsung Galaxy 8  
  • JulianA_Bogota
  • Roadie
  • 381 Views
  • 1 replies
  • 0 likes
  • Other
  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged S$10.18 instead of S$9.90

My Question or Issue I am from Singapore, on Premium. On my account page i recevied receipts for charges of S$9.90 for Premium but my bank statement says S$10.18. Why is there an extra charge and can i be eligible for a refund?

  • Newbie
  • My Question or Issue  I am from Singapore, on Premium. On my account page i recevied receipts for charges of S$9.90 for Premium but my bank statement says S$10.18. Why is there an extra charge ...
  • JulianA_Bogota
  • Roadie
  • 1000 Views
  • 1 replies
  • 0 likes
  • 1000 Views
  • 1 replies
  • 0 likes

Family subscriptions!!!

PlanStudentCountry TurkeyDeviceS6 EdgeOperating SystemWindows 10 My Question or Issue You raised my account to family without asking me, and you took my money, I want my money back. I will just continue to use it as a student.

  • Newbie
  • Plan Student Country  Turkey Device S6 Edge Operating System Windows 10   My Question or Issue  You raised my account to family without asking me, and you took my money, I w...
  • Robert_W
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Türkiye Öğrenci İndirimi Sorunu

Spotify'dan öğrenci indirimi için ödeme yaptıktan sonra okul bilgilerni falan girdim. İki gün önce de öğrenci olduğunuz doğrulanmıştır ödemeyi gerçekleştirebilirsiniz şeklinde bir e-mail aldım. 20.04.2017 tarihinde 6.99 TL'lik ödeme işlemini zaten ge...

  • Casual Listener
  • ...onuyla alakalı bir diğer başlığım: https://community.spotify.com/t5/Premium-for-Family-Student/%C3%96%C4%9Frenci-indirimi-%C3%B6deme-sorunu/td-p/1652244. Bilen birileri lütfen iletişime geçsin.
  • _-1gpqxoxbjdw
  • Casual Listener
  • 11403 Views
  • 42 replies
  • 5 likes
  • 11403 Views
  • 42 replies
  • 5 likes

Superuser Contribution estorno

após muitos problemas, fiz a mudança de planos hoje de premium família para premium comum, mas justamente hoje o spotify já tinha faturado o família no meu cartão, gostaria de saber como posso fazer para receber o estorno, já que agora sou premium co...

  • Casual Listener
  • após muitos problemas, fiz a mudança de planos hoje de premium família para premium comum, mas justamente hoje o spotify já tinha faturado o família no meu cartão, gostaria de saber como posso fazer ...
  • Julian
  • Moderator
  • 426 Views
  • 1 replies
  • 0 likes
  • Other
  • 426 Views
  • 1 replies
  • 0 likes

Rejected in Family Plan

PlanFreeCountryBrazilDeviceSamsung A5 (2016)Operating SystemAndroid NougatMy Question or Issue Last year my brother made a Premium Family plan and I was using this plan until he cancels. This month he made again a plan and invited me to be part of th...

  • Newbie
  • Plan Free Country Brazil Device Samsung A5 (2016) Operating System Android Nougat My Question or Issue  Last year my brother made a Premium Family plan and I was using this plan until h...
  • LukasRocks1021
  • Music Fan
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging a family member on to my account

Hi please help, I have family premium package. I recently added my wife as a member on my account. The problem I have now is when I sent an invite to my daughter it is showing as if it is my wife's account even though the invite was sent from my phon...

  • Casual Listener
  • Hi please help,   I have family premium package. I recently added my wife as a member on my account. The problem I have now is when I sent an invite to my daughter it is showing as if it is m...
  • Julian
  • Moderator
  • 472 Views
  • 3 replies
  • 1 likes
  • 472 Views
  • 3 replies
  • 1 likes

Superuser Contribution CAMBIO DE CUENTA FAMILIAR

Hola me cambie de plan familiar este año y me dice que no puedo cambiar mas de una vez mi plan solo he cabiado una vez el año pasado como puedo saber apartir de que fecha empiezan a contar mis 12 meses ?

  • Newbie
  • Hola me cambie de plan familiar este año y me dice que no puedo cambiar mas de una vez mi plan solo he cabiado una vez el año pasado como puedo saber apartir de que fecha empiezan a contar mis 12 mes...
  • Julian
  • Moderator
  • 373 Views
  • 1 replies
  • 0 likes
  • premiun family
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment options for the Family plan.

So there is no more way to pay by PayPal Balance? For Premium and Family Account?

  • Casual Listener
  • So there is no more way to pay by PayPal Balance? For Premium and Family Account?
  • Julian
  • Moderator
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

On Friends and Family but now want own account

Am currently part of my Family account but now want my own.Will I lose my playlists or can i just change subscription? Thanks

  • Newbie
  •   Am currently part of my Family account but now want my own. Will I lose my playlists or can i just change subscription?   Thanks
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 266 Views
  • 1 replies
  • 0 likes

They charged me with 5.99$ but no premium

PlanFree/PremiumCountry Deviceiphone 6s plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device iphone 6s plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • nl97_t-8uj3qm
  • Newbie
  • 235 Views
  • 1 replies
  • 1 likes
  • 235 Views
  • 1 replies
  • 1 likes

Spotify Family E-Mail invitation

Today we bought the family bundle for Spotify. I was able to invite everyone except my father. I sent him the e-mail more than once, but he doesn't receive it. Checked the **bleep** folder, checked on different devices and different e-mail applicatio...

  • Regular
  • Today we bought the family bundle for Spotify. I was able to invite everyone except my father. I sent him the e-mail more than once, but he doesn't receive it. Checked the **bleep** folder, checked o...
  • louis33414
  • Casual Listener
  • 656 Views
  • 6 replies
  • 0 likes
  • 656 Views
  • 6 replies
  • 0 likes

Superuser Contribution Convite do Plano Familiar não envia

Sou a titular de um plano familiar, enviei o convite para 3 pessoas, mas só duas delas receberam. A terceira não recebe de jeito nenhum, já tentei cancelar e reenviar o convite, já tentei colocar para reenviar o convite e nada acontece.

  • Newbie
  •   Sou a titular de um plano familiar, enviei o convite para 3 pessoas, mas só duas delas receberam. A terceira não recebe de jeito nenhum, já tentei cancelar e reenviar o convite, já tentei col...
  • Bittencourt
  • Spotify Star
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Solved!! on the date of renewal of the family plan the members are excluded, why?

I live in Brazil! and always on the payment date on my credit card the members of the plan are automatically excluded! Can someone help me?

  • Newbie
  • I live in Brazil! and always on the payment date on my credit card the members of the plan are automatically excluded! Can someone help me?
  • Bittencourt
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Family Plan

Hi, I have a family premium account, when one user is using Spotify, and another user tries to listen to music, it boots them out. How can multiple users with the family account use Spotify at the same time?

  • Newbie
  •  Hi, I have a family premium account, when one user is using Spotify, and another user tries to listen to music, it boots them out. How can multiple users with the family account use Spotify a...
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Family plan - Husband is traveling so address verificatio defaults to another country. How do I fix?

We are on the Family Plan. We all live at the same address. The others in my family have had no issues added. My husband is trying to add. He is traveling and is in Europe, so the address "style" is not the US style. How does he change this to verify...

  • Newbie
  • We are on the Family Plan. We all live at the same address. The others in my family have had no issues added. My husband is trying to add. He is traveling and is in Europe, so the address "style" i...
  • Maxim
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes