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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
72874 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88492 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70168 Views
39 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203301 Views
265 replies
33 likes
Öğrenci premiumu alırken hesap bilgilerimi girdim ve ücreti sanal olaraj 6.99tl olarak ödedim. Sonrasında öğrenci olduğuma dair belge eklememi istiyordu uygulama ancak belgeleri sisteme yüklemeden çıkış yaptim. Işlemleri tamamlamamama rağmen hesabımd...
Öğrenci premiumu alırken hesap bilgilerimi girdim ve ücreti sanal olaraj 6.99tl olarak ödedim. Sonrasında öğrenci olduğuma dair belge eklememi istiyordu uygulama ancak belgeleri sisteme yüklemeden çı...
Roadie
549 Views
1 replies
0 likes
My Question or Issue Hi - I have the Premium family plan and logging into my account to include a new family member, and under subscriptions tab, I'm getting this message. "Your account is part of a family plan, please refer to the Premium for Family...
My Question or Issue Hi - I have the Premium family plan and logging into my account to include a new family member, and under subscriptions tab, I'm getting t...
Spotify Star
614 Views
4 replies
0 likes
As it appears, Spotify is going to remove my kids from my Premium Family account, possibly because they don’t spend the whole time living with me (father)? That seems pretty unfair to me.
As it appears, Spotify is going to remove my kids from my Premium Family account, possibly because they don’t spend the whole time living with me (father)? That seems pretty unfair to me.
Roadie
826 Views
3 replies
0 likes
PlanFree/PremiumCountry ChileDeviceSony Xperia L1Operating SystemAndroid 7.0 My Question or Issue Hola buenos dias Tengo problemas al activar la cuenta premium, hace unos días compre la oferta **bleep** que ustedes ofrecen, con tarjeta de crédito, a ...
Plan Free/Premium Country Chile Device Sony Xperia L1 Operating System Android 7.0 My Question or Issue Hola buenos dias Tengo problemas al activar la cu...
Roadie
748 Views
3 replies
0 likes
PlanFree/PremiumCountryAustralia My Question or Issue My Mum just joined me to spotify family, but i can't download any songs for offline listening. Just wondering if touching the 'like' button automatically downloads?
Plan Free/Premium Country Australia My Question or Issue My Mum just joined me to spotify family, but i can't download any songs for offline listening. Just wondering if touching t...
Roadie
393 Views
1 replies
0 likes
Hi - I live in the US, and used to manage a Family Account that I shared with my (now) ex. I am now on a Family Account managed by my current boyfriend, but when he's on desktop (Mac or PC) looks at members of his Family Plan, my ex's name is showing...
Hi - I live in the US, and used to manage a Family Account that I shared with my (now) ex. I am now on a Family Account managed by my current boyfriend, but when he's on desktop (Mac or PC) looks a...
Roadie
588 Views
1 replies
0 likes
PlanFamily Premium (and one more ? )Country DeviceAll (iPhone, Blackberry, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've subscription running yearly which I've upgraded to family premium. I've...
Plan Family Premium (and one more ? ) Country Device All (iPhone, Blackberry, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question o...
Spotify Star
424 Views
1 replies
0 likes
Hello~I'm Ivy from Indonesia.I own a Premium for Family Account with my 5 family members.There is no problem on the beginning few months.However, on the past 2 months, 1 of my family member can't join this package.I've tried to re-invite many times, ...
Hello~ I'm Ivy from Indonesia. I own a Premium for Family Account with my 5 family members. There is no problem on the beginning few months. However, on the past 2 months, 1 of my family m...
Casual Listener
1631 Views
4 replies
1 likes
I can’t accept Spotify premium family invitation although I update same address of account owner
I can’t accept Spotify premium family invitation although I update same address of account owner
Spotify Star
689 Views
3 replies
0 likes
My Question or Issue Trying to add my son to my family plan, he gets the invite, clicks it, gets sent to page where it says he's about to join the plan, aksed to fill out info, name, address etc, then the submit button won't highlight and can't be cl...
My Question or Issue Trying to add my son to my family plan, he gets the invite, clicks it, gets sent to page where it says he's about to join the plan, aksed to fill out i...
Casual Listener
499 Views
2 replies
0 likes
I missed the date of payments for my Spotify family. Should I make family again or wait as money will be taken and do not family from the beginning?
I missed the date of payments for my Spotify family. Should I make family again or wait as money will be taken and do not family from the beginning?
Spotify Star
647 Views
1 replies
0 likes
PlanFree/PremiumCountry USADevice(iPhone 7 plus) My Question or Issue Hey so I’m going into my second year of college and been trying to get this college discount, and for some reason it will not recognize me as a student, I then noticed that it had ...
Plan Free/Premium Country USA Device (iPhone 7 plus) My Question or Issue Hey so I’m going into my second year of college and been trying to get this college discou...
Roadie
651 Views
1 replies
1 likes
PlanPremiumCountryBrazil DeviceiPhone 7 My Question or IssueI have a Family Premium account, with my mother, father and 2 brothers in it, but suddenly Spotify just removed ALL of them from my premium account with no reason, since all my family member...
Plan Premium Country Brazil Device iPhone 7 My Question or Issue I have a Family Premium account, with my mother, father and 2 brothers in it, but suddenly Spotify just removed A...
Roadie
580 Views
1 replies
0 likes
My Question or Issue Hi I was wondering if we can add my sister to our family plan who is in Europe for her PHD. She is there over the course of her education, but her official home is same with us she will come and go frequently. She is recorded in ...
My Question or Issue Hi I was wondering if we can add my sister to our family plan who is in Europe for her PHD. She is there over the course of her education, but her official home is s...
Roadie
622 Views
1 replies
0 likes
PlanPremiumCountry SwedenDeviceSamsung Note8, iPad Mini, iPhone, Windows, SonosOperating SystemSee above My Question or Issue We have a Family Premium plan with multiple users. My credit card expired and I got an email saying to update billing detail...
Plan Premium Country Sweden Device Samsung Note8, iPad Mini, iPhone, Windows, Sonos Operating System See above My Question or Issue We have a Family Premium p...
Roadie
742 Views
1 replies
0 likes
Problemas con el lugar de residencia PlanPremiumCountry ColombiaDevice(LG k8)Operating System( Android Oreo.) My Question or Issue Hola, me gustaría tener soporte para mi cuenta de Spotify ya que adquirí un plan Premium familiar y resulta que no me p...
Problemas con el lugar de residencia Plan Premium Country Colombia Device (LG k8) Operating System ( Android Oreo.) My Question or Issue Hola, me gustaría ten...
Roadie
352 Views
1 replies
0 likes
PlanPremium familiar.Country España My Question or Issue Creamos un plan familiar en casa, mi hermano y yo introducimos el numero del código postal diferente debido que el que pertenece a nuestro pueblo a veces no se acepta y se pone el del pueblo de...
Plan Premium familiar. Country España My Question or Issue Creamos un plan familiar en casa, mi hermano y yo introducimos el numero del código postal diferente debi...
Roadie
478 Views
1 replies
0 likes
PlanPremium FamiliarCountry Uruguay Device(Redmi 4X)Operating System(Andoid 7) My Question or IssueCompre un plan familiar, agregue a mi esposa al plan, ella acepto la invitacion e inicio sesion pero le sigue saliendo el boton de obtener premium y cu...
Plan Premium Familiar Country Uruguay Device (Redmi 4X) Operating System (Andoid 7) My Question or Issue Compre un plan familiar, agregue a mi esposa al plan, ella acepto...
Roadie
397 Views
1 replies
0 likes
I was part of spotify family order but a week ago i got an email from spotify that i should confirm my account details and click a link to maintain my family premium account. I hadn't read the email on time and now my account has changed to free so h...
I was part of spotify family order but a week ago i got an email from spotify that i should confirm my account details and click a link to maintain my family premium account. I hadn't read t...
Roadie
630 Views
1 replies
0 likes
PlanoFamilia PremiumPaís BrasilCelularMoto G3 O problema é o seguinte: Pessoas que moram na minha casa foram removidas da minha conta família premium e não consigo adiciona-las de novo. Exijo uma solução!!! Desde já, grato.
Plano Familia Premium País Brasil Celular Moto G3 O problema é o seguinte: Pessoas que moram na minha casa foram removidas da minha conta família premium e não consigo adiciona-la...
Spotify Star
900 Views
1 replies
0 likes
