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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 152991 Views
  • 32 replies
  • 9 likes
  • 152991 Views
  • 32 replies
  • 9 likes

Family Subscription only allows one device to play

I have a Premium for Family account but if another member of the family uses it, then my music stops with the message “account being used elsewhere” everyone is is logged in as separate people on the family account what is going wrong as I thought we...

  • Casual Listener
  • I have a Premium for Family account but if another member of the family uses it, then my music stops with the message “account being used elsewhere”   everyone is is logged in as separate p...
  • Maxim
  • Spotify Star
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

Someone else's name on my subscription

Hi, Had my account since 2016, I cancelled about 6 months ago but resubbed and sent an invite to my partner. The name came up as someone I had previously invited to use that was a roomate but is no longer one. My FB is the main login and has my name ...

  • Newbie
  • Hi,   Had my account since 2016, I cancelled about 6 months ago but resubbed and sent an invite to my partner. The name came up as someone I had previously invited to use that was a roomate bu...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Family members getting removed from Family Plan

HiJust about two months ago we set up a family plan. At the end of month two all of them got removed from the plan saying that their adresss coundn't be verified. We all live in the same flat in Karlovy Vary CZ and we have all entered this flat's adr...

  • Visitor
  • Hi Just about two months ago we set up a family plan. At the end of month two all of them got removed from the plan saying that their adresss coundn't be verified. We all live in the same flat in K...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Upgrade from premium to premium for family

So I'm thinking about upgrading to premium for family but I just paid for my normal premium subscribtion a few days ago. Therefore I just wanted to know if i upgrade to premium for family now will I get charged the full amount that premium family cos...

  • Newbie
  • So I'm thinking about upgrading to premium for family but I just paid for my normal premium subscribtion a few days ago. Therefore I just wanted to know if i upgrade to premium for family now will I...
  • LeoRager
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium for Family
    Subscribtion
  • 379 Views
  • 1 replies
  • 0 likes

Verify Family Account

I was away on vacation when I was asked to verify my account address, so I am now back on free. Another invitation from the owner was sent to me but I am still not able to access the family account and get an error message. What do I need to do?

  • Newbie
  • I was away on vacation when I was asked to verify my account address, so I am now back on free. Another invitation from the owner was sent to me but I am still not able to access the family account a...
  • LeoRager
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

My roommates got kicked from spotify for family. Can't invite them back.

I'm using spotify for family with my roommates. Some of them got kicked, and when i try to invite them back they get this message (translated from polish):"You cannot join this Premium for family plan. Need some help? Read FAQ."Why is this happening ...

  • Newbie
  • I'm using spotify for family with my roommates. Some of them got kicked, and when i try to invite them back they get this message (translated from polish): "You cannot join this Premium for family p...
  • LeoRager
  • Community Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • invite
    Premium for Family
  • 382 Views
  • 1 replies
  • 0 likes

i got kicked out from spotify family plan

i was trying to listen music today and i realized that i dont have premium no more, i contacted the admin of the familiy plan and he told me that he didn´t kick me out from the plan anybody can help me?

  • Newbie
  • i was trying to listen music today and i realized that i dont have premium no more, i contacted the admin of the familiy plan and he told me that he didn´t kick me out from the plan anybody can help ...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

Superuser Contribution My parents canno't enter in Premium Family

I alredy had add my dad in a Premium Family in my account, but when renewed the assinature, my dad was removed, we live in the same house and the same postal code, but he still is removed.Whats is wrong? Because if I canno't make the account whit my ...

  • Casual Listener
  • I alredy had add my dad in a Premium Family in my account, but when renewed the assinature, my dad was removed, we live in the same house and the same postal code, but he still is removed. Whats i...
  • Dyuke
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Superuser Contribution No se verifica mi cuenta

Hola, no se verifica mi cuenta y ya se mando la invitacion dos veces mas. A mi y a mi mama nos sacaron de el plan familiar hoy temprano. Ella ya lo soluciono, pero yo no.

  • Newbie
  • Hola, no se verifica mi cuenta y ya se mando la invitacion dos veces mas. A mi y a mi mama nos sacaron de el plan familiar hoy temprano. Ella ya lo soluciono, pero yo no. 
  • MonicaM_Bogota
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar cancelado

El dia de hoy se elimino mi cuenta del plan familiar premium en el que estoy desde hace alrededor de un anio sin razon aparente, normalmente no reviso mi correo electronico y ahora vi que tenia un correo de hace 7 dias donde tenia que verificar mi cu...

  • Newbie
  • El dia de hoy se elimino mi cuenta del plan familiar premium en el que estoy desde hace alrededor de un anio sin razon aparente, normalmente no reviso mi correo electronico y ahora vi que tenia un co...
  • MonicaM_Bogota
  • Roadie
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Solved!! Abonnement etudiant ne fonctionne pas

J'ai voulu profite de l'offre etudiante. J'ai donc rentre mes coordonnees bancaires puis mes informations etudiantes. Le site Sherid les a validees et m'a dit de retourner sur le site Spotify afin de valider mon achat sauf que sur le site il n'y a au...

  • Newbie
  • J'ai voulu profite de l'offre etudiante. J'ai donc rentre mes coordonnees bancaires puis mes informations etudiantes. Le site Sherid les a validees et m'a dit de retourner sur le site Spotify afin de...
  • shrizn
  • Newbie
  • 1956 Views
  • 2 replies
  • 0 likes
  • 1956 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error data with Family Plan

Hi, we have an error when I invite a family. In email of family show another name different to my name: and my list family:

  • Casual Listener
  • Hi, we have an error when I invite a family. In email of family show another name different to my name:     and my list family:        
  • eldervaz
  • Casual Listener
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

Can't view address used for family plan

I can't see which address I entered for my family plan anywhere. I'm pretty sure I entered the correct address and my husband has been trying our address to join but he keeps on getting an error. Can someone help me with this asap? So frustrating not...

  • Newbie
  • I can't see which address I entered for my family plan anywhere. I'm pretty sure I entered the correct address and my husband has been trying our address to join but he keeps on getting an error. C...
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Compte Premium Family desactive

Bonjour, Depuis ce matin, je n'arrive plus a me connecter a mon compte Premium Family, auquel j'ai souscrit il y a plusieurs semaines.Pouvez-vous svp me dire pourquoi cela ne fonctionne plus ?Merci.Cordialement,

  • Newbie
  • Bonjour,   Depuis ce matin, je n'arrive plus a me connecter a mon compte Premium Family, auquel j'ai souscrit il y a plusieurs semaines. Pouvez-vous svp me dire pourquoi cela ne fonctionne p...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Superuser Contribution me llego un correo que no podian validar una cuenta de mi hermana de mi plan familiar...

me llego un correo de una validacion de una cuenta de mi plan familiar pero no puedo contactar a nadie por ningun lado, no tiene correo no tienen numero de soporte ni el chat... me ayudan como contacto a spotifyyyyyyy

  • Newbie
  • me llego un correo de una validacion de una cuenta de mi plan familiar pero no puedo contactar a nadie por ningun lado, no tiene correo no tienen numero de soporte ni el chat...   me ayudan co...
  • ZullyB
  • Roadie
  • 758 Views
  • 1 replies
  • 0 likes
  • 758 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Today my family account expired, but two weeks ago I signed up a student account. I paid for it the 12th of february but today when the family account expired I only have the free version. I have tried to log out and in again and followed all the tip...

  • Newbie
  • Today my family account expired, but two weeks ago I signed up a student account. I paid for it the 12th of february but today when the family account expired I only have the free version. I have t...
  • ZullyB
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Familia Premium: Membros devem morar na mesma casa?

Estou pensando em adquirir o plano familia para utilizar com meu filho, mas o plano diz que o as pessoas devem morar na mesma casa. Meu filho mora metade da semana comigo e outra metade da semana com o pai, e possivel dividir com ele?Outra coisa, se ...

  • Newbie
  • Estou pensando em adquirir o plano familia para utilizar com meu filho, mas o plano diz que o as pessoas devem morar na mesma casa. Meu filho mora metade da semana comigo e outra metade da semana com...
  • leodreyer
  • Roadie
  • 2898 Views
  • 1 replies
  • 0 likes
  • 2898 Views
  • 1 replies
  • 0 likes

upgrading from premium to premium for family

I had a spotify premium account and then upgraded to a family account. On the sonos app is still states that it is premium, not premium for family. When I use the sonos app and spotify app concurrently on my iphone, one app gets kicked off. Please he...

  • Casual Listener
  • I had a spotify premium account and then upgraded to a family account. On the sonos app is still states that it is premium, not premium for family. When I use the sonos app and spotify app c...
  • Twentyin_5
  • Casual Listener
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

Cobranca indevida

Eu possuia a conta universitaria. Hoje, entrou uma cobranca de 26,90 no meu cartao, referente ao plano familiar. Em nenhum momento solicitei ou realizei essa mudanca de plano. Como cancelo esse pagamento? Nao desejo esse plano.Obrigada,Rafaela.

  • Newbie
  • Eu possuia a conta universitaria. Hoje, entrou uma cobranca de 26,90 no meu cartao, referente ao plano familiar.   Em nenhum momento solicitei ou realizei essa mudanca de plano.   Como ...
  • Bittencourt
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes