Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
83096 Views
67 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
63954 Views
32 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
199140 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30109 Views
44 replies
4 likes
Hola! Hasta el día de ayer pertenecía al plan familiar de mi hermana con la cual vivo pero hoy me doy con la sorpresa de que me encuentro en spotify gratis debido a que no obtenía la misma dirección. Cuando volví a intentar afiliarme al plan familiar...
Hola! Hasta el día de ayer pertenecía al plan familiar de mi hermana con la cual vivo pero hoy me doy con la sorpresa de que me encuentro en spotify gratis debido a que no obtenía la misma dirección....
Spotify
565 Views
1 replies
0 likes
Can I buy the family premium,but I usually live in Shanghai,but my family there are in Taiwan ,is it work?
Can I buy the family premium,but I usually live in Shanghai,but my family there are in Taiwan ,is it work?
Spotify Star
1548 Views
4 replies
0 likes
Hi, I'm inviting a family member to my family plan and they are NOT receiving the email. I personally searched their entire inbox and spam folder, they are simply NOT getting the email. I submitted a contact form but since I did not receive any autom...
Hi, I'm inviting a family member to my family plan and they are NOT receiving the email. I personally searched their entire inbox and spam folder, they are simply NOT getting the email. I s...
Newbie
13894 Views
20 replies
2 likes
Buonasera, ho appena attivato premium for Family su mio account.Ma le persone che ho invitato o non ricevano mail di invito o una volta ricevuta ricevono messaggio di errore sul loro profilo con scritto "Impossibile aderire a questo piano famiglia".H...
Buonasera, ho appena attivato premium for Family su mio account. Ma le persone che ho invitato o non ricevano mail di invito o una volta ricevuta ricevono messaggio di errore sul l...
Casual Listener
28556 Views
15 replies
0 likes
After I upgraded my spotify account from my iPad, I realized that my I actually have two accounts. I wold like to merge the two accounts so that I don't loose music and playlists. I followed the directions for doing so, but they account on my compute...
After I upgraded my spotify account from my iPad, I realized that my I actually have two accounts. I wold like to merge the two accounts so that I don't loose music and playlists. I followed the dire...
Community Legend
322 Views
1 replies
0 likes
I was using mobile payment method. When i upgraded to family plan, payment method was deleted, then it's converted to default payment method, credit card. When i tried to change payment method again, as mobile payment method, my membership was cancel...
I was using mobile payment method. When i upgraded to family plan, payment method was deleted, then it's converted to default payment method, credit card. When i tried to change payment method a...
Community Legend
345 Views
1 replies
0 likes
So I have a question about family premium, I read some of the questions but I’m still confused. If I get family premium it would be me, my husband and my mom. Will we be able to play music at the same time on our own devices?
So I have a question about family premium, I read some of the questions but I’m still confused. If I get family premium it would be me, my husband and my mom. Will we be able to play music at the s...
Community Legend
448 Views
3 replies
0 likes
Spotify has just released on Israel, and it seems like I can't purchase a "Family Subscription".Do you have any infomation about this? Iv'e been waiting for ages for Spotify to release here and it seems like I can't even buy a family membership..
Spotify has just released on Israel, and it seems like I can't purchase a "Family Subscription". Do you have any infomation about this? Iv'e been waiting for ages for Spotify to release here and i...
Spotify Star
859 Views
3 replies
3 likes
My kids split time between my house and my ex-wife's house. The houses are in different zip codes. They live at my house 50 percent of the time when school is out and about 20 percent of the time during school year. If I sign up for family plan using...
...f the time during school year. If I sign up for family plan using my address that they live at part time will it kick my kids from plan when they are at their moms??
Community Legend
674 Views
1 replies
2 likes
I'm a student but pay for the family premium account, so it says I'm ineligible to get the student hulu + premium for $4.99 promotion. Is there a way to get the hulu deal looped into my family account as I still am a student?
I'm a student but pay for the family premium account, so it says I'm ineligible to get the student hulu + premium for $4.99 promotion. Is there a way to get the hulu deal looped into my family a...
Newbie
11037 Views
4 replies
7 likes
Hi Spotify! I am subscribed to your family plan. I have previously invited my kids to the plan and they were enjoying the subscriptions. However, sometime in June, they told me that they are not on premiun although I am still being charged. I tried i...
Hi Spotify! I am subscribed to your family plan. I have previously invited my kids to the plan and they were enjoying the subscriptions. However, sometime in June, they told me that they are not on p...
Newbie
981 Views
7 replies
1 likes
I can't seem to join my family spotify even though i have canceled my subscription with my service provider what should I do?
I can't seem to join my family spotify even though i have canceled my subscription with my service provider what should I do?
Community Legend
441 Views
1 replies
0 likes
"HiWould you please help me, I can not acces the mail account for my spotify family account and i can't remember my password. What do I have to do to get acces again? Thanks in advance,
"Hi Would you please help me, I can not acces the mail account for my spotify family account and i can't remember my password. What do I have to do to get acces again? Thanks in a...
Community Legend
378 Views
1 replies
0 likes
We had the family plan but it was canceled when I paid late last moth. We had to do all over again, send invitations an suscribe users one by one. But one of my sons can't suscribe to my family plan . It showed this: "It was not possible to join this...
We had the family plan but it was canceled when I paid late last moth. We had to do all over again, send invitations an suscribe users one by one. But one of my sons can't suscribe to my family...
Spotify Star
363 Views
1 replies
0 likes
Hey, I need help! I was excluded from my Premium Account with my family. Other members still have it working. Why did it happen to me? How can I fix it?
Hey, I need help! I was excluded from my Premium Account with my family. Other members still have it working. Why did it happen to me? How can I fix it?
Spotify Star
354 Views
1 replies
0 likes
One of the family members was excluded and he can’t rejoin to the plan, how can we fix it?
One of the family members was excluded and he can’t rejoin to the plan, how can we fix it?
Spotify Star
355 Views
1 replies
0 likes
So, I live with my SO and a cousin.We signed up for Spotify Family, entered our addresses as specified. Everything worked without any problems for about 2 weeks. Out of nowhere, my counsins' and my own account were not premmium anymore (my SO made th...
So, I live with my SO and a cousin. We signed up for Spotify Family, entered our addresses as specified. Everything worked without any problems for about 2 weeks. Out of nowhere, my c...
Spotify Star
589 Views
1 replies
0 likes
Tengo la cuenta de familia y este mes se retraso el pago un dia. Se restablecio el servicio para todos excepto para mi, y cuando envio mis datos nuevamente me sale mensaje de error. AYUDA!
Tengo la cuenta de familia y este mes se retraso el pago un dia. Se restablecio el servicio para todos excepto para mi, y cuando envio mis datos nuevamente me sale mensaje de error. AYUDA!
Newbie
857 Views
4 replies
0 likes
I am paying for the family plan. My kids accepted the invitation without problem, but in the case of my wife the system says we live at different addresses, what is wrong. What can I do? When I try to check the address on my account, I can only see t...
I am paying for the family plan. My kids accepted the invitation without problem, but in the case of my wife the system says we live at different addresses, what is wrong. What can I do? When I try t...
Casual Listener
1827 Views
9 replies
7 likes
Hello All, I have been using Spotify Premium Family Plan. After about one month of usage all of us from the family got disconnected from Premium. So the account owner resent invitations. Everyone could connect again with the new invitation, however, ...
Hello All, I have been using Spotify Premium Family Plan. After about one month of usage all of us from the family got disconnected from Premium. So the account owner resent invitations. E...
Roadie
1785 Views
4 replies
0 likes
