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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174031 Views
  • 32 replies
  • 9 likes
  • 174031 Views
  • 32 replies
  • 9 likes

send a invite for my girlfriend and she has received of my ex one.

i send now to my girlfriend a invite to premium family account, when she open the email that i send was the another name.... my ex girlfriend.....sametime ago i was with a premium family account with my ex girlfriend, i think my spotfy remember,,,a n...

  • Newbie
  • i send now to my girlfriend a invite to premium family account, when she open the email that i send was the another name.... my ex girlfriend..... sametime ago i was with a premium family account w...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Não consigo aceitar o convite

Olá boa noite,Estava no plano familiar com meu namorado e do nada sai do plano e fui para a conta free. Agora tento me cadastrar novamente e não consigo. Como devo proceder ?Em anexo a foto com o erro.Grata

  • Newbie
  • Olá boa noite, Estava no plano familiar com meu namorado e do nada sai do plano e fui para a conta free. Agora tento me cadastrar novamente e não consigo. Como devo proceder ? Em anexo a foto com o...
  • Bittencourt
  • Spotify Star
  • 4018 Views
  • 1 replies
  • 0 likes
  • 4018 Views
  • 1 replies
  • 0 likes

Mi familia no puede reingresar al plan familiar

Tengo un plan familiar, hace unos días me dieron de baja a toda mi familia y estoy enviando las notificaciones nuevamente, pero, tengo una hija que su nombre de usuario es diferente a su correo electrónico. Ya le mandé la invitación y al hacer la ver...

  • Newbie
  • Tengo un plan familiar, hace unos días me dieron de baja a toda mi familia y estoy enviando las notificaciones nuevamente, pero, tengo una hija que su nombre de usuario es diferente a su correo elect...
  • 242 Views
  • 0 replies
  • 1 likes
  • 242 Views
  • 0 replies
  • 1 likes

Can't Activate Family Premium

I currently have a free account and signed my mom up with Family Premium, hoping to add myself. The link in my invite takes me to a page to put in billing info to upgrade to Premium. Do I need a Premium account to join Family Premium?

  • Newbie
  • I currently have a free account and signed my mom up with Family Premium, hoping to add myself. The link in my invite takes me to a page to put in billing info to upgrade to Premium. Do I need a P...
  • Nickolay
  • Composer
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Premium alamama rağmen param gidiyor

Öğrenci için premium hesabı yapmaya çalışıyordum hesabım premium olmamasına rağmen param gitti

  • Newbie
  • Öğrenci için premium hesabı yapmaya çalışıyordum hesabım premium olmamasına rağmen param gitti
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Solved!! Öğrenci premium için ödeme yaptım fakat hesabım hala free versiyonda gözüküyor

Sheer ID' den öğrenci hesabı onay e-postasını aldım. Okul banka kartımla ödememi gerçekleştirdim. Ancak hesabım hala premium sürümde değil. Bir çözüm bekliyorum.

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  • Visitor
  • Sheer ID' den öğrenci hesabı onay e-postasını aldım. Okul banka kartımla ödememi gerçekleştirdim. Ancak hesabım hala premium sürümde değil. Bir çözüm bekliyorum.   
  • Berkanesen
  • Newbie
  • 887 Views
  • 1 replies
  • 0 likes
  • 887 Views
  • 1 replies
  • 0 likes

O plano de R$199,00 é familiar?

O plano de R$199,00 é familiar? Parece que pagando de uma só vez tem esse desconto, porém quero saber se é familiar ou individual.

  • Newbie
  • O plano de R$199,00 é familiar? Parece que pagando de uma só vez tem esse desconto, porém quero saber se é familiar ou individual.
  • 536 Views
  • 0 replies
  • 3 likes
  • 536 Views
  • 0 replies
  • 3 likes

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  • Newbie
  •  .................
  • 235 Views
  • 0 replies
  • 0 likes
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  • 235 Views
  • 0 replies
  • 0 likes

Premium Family

I cant remember the address I have given in the first place so my sister cant login to the family account. What can I do?

  • Newbie
  • I cant remember the address I have given in the first place so my sister cant login to the family account. What can I do?
  • allanpvelarde
  • Newbie
  • 280 Views
  • 2 replies
  • 0 likes
  • 280 Views
  • 2 replies
  • 0 likes

Step children/part time living

HELP! My step children do not live with me full time.. can I add them on to my family account without any issues of being cancelled? Their current address is with their mom.. but they stay with us too. Please advise thanks!0

  • Casual Listener
  • HELP! My step children do not live with me full time.. can I add them on to my family account without any issues of being cancelled? Their current address is with their mom.. but they stay with us t...
  • Maxim
  • Spotify Star
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

FAMILY PREMIUM

I coudnt use the family premium. When i clicked the accept invitation it redirect me to this page (the picture is in the attachment). Please need help. Thanks

  • Newbie
  • I coudnt use the family premium. When i clicked the accept invitation it redirect me to this page (the picture is in the attachment). Please need help. Thanks
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

can't join premium for family

I can't accept the Premium invitation for Family.. Please help. See attached file

  • Newbie
  • I can't accept the Premium invitation for Family.. Please help. See attached file
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

My husband can't join the Premium Family Account

Hi,He accepted the invitation link. After providing the family details, system is generating an error code. I'm very disappointed about the Customer Support. If I have a problem, I want to talk to an employee, who has access to the system and don't w...

  • Newbie
  • Hi, He accepted the invitation link. After providing the family details, system is generating an error code. I'm very disappointed about the Customer Support. If I have a problem, I want to talk t...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

my invite link to my dad won't work!

I have sent my Dad a link having just signed up to the family subscription but when he tries to accept and clicks on the link in his email it just comes up in his account that - unable to join family plans and to get the family member to try resendin...

  • Casual Listener
  • I have sent my Dad a link having just signed up to the family subscription but when he tries to accept and clicks on the link in his email it just comes up in his account that - unable to join family...
  • Gemima_3
  • Casual Listener
  • 350 Views
  • 4 replies
  • 0 likes
  • 350 Views
  • 4 replies
  • 0 likes

Family cant join in

Hi, I’ve got a problem..my family can’t join in the premium family subscription.. it says- see attachment..Any idea? It’s happening to all members.. thanks!

  • Casual Listener
  • Hi, I’ve got a problem..my family can’t join in the premium family subscription.. it says- see attachment.. Any idea? It’s happening to all members..   thanks! 
  • dizzy1234
  • Newbie
  • 627 Views
  • 8 replies
  • 0 likes
  • 627 Views
  • 8 replies
  • 0 likes

Solved!! Premium-family

If I’ve just paid my monthly bill for Spotify premium can I pay the difference to upgrade to a family or do I have to pay the full $17 something?

  • Casual Listener
  • If I’ve just paid my monthly bill for Spotify premium can I pay the difference to upgrade to a family or do I have to pay the full $17 something?   
  • Maxim
  • Spotify Star
  • 465 Views
  • 5 replies
  • 0 likes
  • 465 Views
  • 5 replies
  • 0 likes

No Premium Family home address due to Facebook account link

Hi, my Premium Family Account does not and never had an address since it is linked to my Facebook account and Facebook does not allow me to enter my address (only the city I live in). So how can my family members verify they live at the same address?...

  • Casual Listener
  • Hi,   my Premium Family Account does not and never had an address since it is linked to my Facebook account and Facebook does not allow me to enter my address (only the city I live in). So h...
  • Maxim
  • Spotify Star
  • 1644 Views
  • 1 replies
  • 0 likes
  • 1644 Views
  • 1 replies
  • 0 likes

Adding a family members

So I'm trying to add my daughter to my account. Tried all the tips and tried to put the coad in the reedeam area but still won't let me set her up

  • Newbie
  • So I'm trying to add my daughter to my account. Tried all the tips and tried to put the coad in the reedeam area but still won't let me set her up
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Invite email blocking registration

I signed up for family membership and put my girlfriends email address in to invite her. She got an email but when she goes to register it says the email is already in use, is that from the invite or a previous account?

  • Newbie
  • I signed up for family membership and put my girlfriends email address in to invite her. She got an email but when she goes to register it says the email is already in use, is that from the invite o...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Unable to join family plan.

Hey spotify!!!So, after trying on multiple devices and browser and getting more than a few invite emails, i'm stumped on what to do as i continuously get the same messge;"Unable to join this Family plan. Try again by clicking the ACCEPT INVITE button...

  • Casual Listener
  • Hey spotify!!! So, after trying on multiple devices and browser and getting more than a few invite emails, i'm stumped on what to do as i continuously get the same messge; "Unable to join this Family...
  • naturepunks
  • Casual Listener
  • 406 Views
  • 1 replies
  • 0 likes
  • bugs
  • 406 Views
  • 1 replies
  • 0 likes