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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
19742 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
178484 Views
32 replies
9 likes
Hola me mandaron invitación al paquete familiar y no me deja meter el código ¿qué hago?
Hola me mandaron invitación al paquete familiar y no me deja meter el código ¿qué hago?
214 Views
0 replies
0 likes
Hi, I started family subscription and I want to invite my sister but i tried like 20 times to re send the invitation but she never gets it on her gmail account. Its not in spam or anywhere. what can I do.
Hi, I started family subscription and I want to invite my sister but i tried like 20 times to re send the invitation but she never gets it on her gmail account. Its not in spam or anywhere. what c...
184 Views
0 replies
0 likes
Solo esta la cuenta principal y un familiar invitado, en la misma casa (y por supuesto el mismo pais) y al principio de aceptar la invitacion le funcionaba se creo sus listas de reproduccion , pero de un dia para otr,sin que haya cancelado su invitac...
Solo esta la cuenta principal y un familiar invitado, en la misma casa (y por supuesto el mismo pais) y al principio de aceptar la invitacion le funcionaba se creo sus listas de reproduccion , pero d...
138 Views
0 replies
0 likes
My father invited me for a spotify family account, but I dont get a e-mail to register myself. It has at least been a day and I still haven't got an e-mail to register. We tried to re-send the invite but nothing happened.
My father invited me for a spotify family account, but I dont get a e-mail to register myself. It has at least been a day and I still haven't got an e-mail to register. We tried to re-send the i...
163 Views
0 replies
0 likes
When looking at my bank statement it said Spotify charged me $35 for withheld funds then it charged me again for my normal premium account. So I'm confused what the $35 charge was.
When looking at my bank statement it said Spotify charged me $35 for withheld funds then it charged me again for my normal premium account. So I'm confused what the $35 charge was.
146 Views
0 replies
0 likes
HelloI have a Spotify Family Premium account but spotify was cancelled this membership just for me. The other members are using now but I can't. Please help me about this situation.
Hello I have a Spotify Family Premium account but spotify was cancelled this membership just for me. The other members are using now but I can't. Please help me about this situation.
137 Views
0 replies
0 likes
Hi! I'm absolutely sure that my address was exactly the same as that of my husband, but I was disconnected from our family account. What I need to do? The only way is to create new account? I don't like that...
Hi! I'm absolutely sure that my address was exactly the same as that of my husband, but I was disconnected from our family account. What I need to do? The only way is to create new a...
Roadie
1393 Views
1 replies
1 likes
My family invited my to the family plan but the situation is that they sent me the invitation twice and the both times, I didnt got the email to accept the invitation. What can I do to star using my family plan?
My family invited my to the family plan but the situation is that they sent me the invitation twice and the both times, I didnt got the email to accept the invitation. What can I do t...
167 Views
0 replies
0 likes
Boa noite! Estou conectado com a minha conta vinculada ao Facebook. Porém estou tentando cadastrar minha esposa e não está sendo aceita devido ao meu CEP estar em branco.Como faço para colocar meu CEP?Obrigado!
Boa noite! Estou conectado com a minha conta vinculada ao Facebook. Porém estou tentando cadastrar minha esposa e não está sendo aceita devido ao meu CEP estar em branco. Como faço para col...
416 Views
0 replies
0 likes
i have two family members that got invite codes but system doesnt give them a redeem screen. How do I add them to account?
i have two family members that got invite codes but system doesnt give them a redeem screen. How do I add them to account?
Not applicable
159 Views
1 replies
0 likes
Hello, I receive the transaction confirmation per email but at the step where I had to add my address I have closed the window ok my mobile phone and now I don't know how to open it again and continue. Thank you! German version:Ich habe eine Transakt...
...eider habe ich versehentlich auf meinem Handy daa Fenster geschlossen und nun kann ich mit der Registrierung für family Premium nicht fortfahren. Wie bekomme ich das wieder gebacken? Vielen D...
Roadie
183 Views
1 replies
0 likes
I recently got a new card, and I am trying to change my payment information. I have tried several times and it keeps saying, "Error! Something went wrong!". I know my card isn't the problem. I have tried several different cards and keep getting the s...
I recently got a new card, and I am trying to change my payment information. I have tried several times and it keeps saying, "Error! Something went wrong!". I know my card isn't the problem. I have t...
Roadie
180 Views
1 replies
0 likes
I invited my husband to premium family and he showed me the email.Does he create a new account under his email address?Where does he put in the code he got in the email? When he tries to upgrade to premium they ask for a credit card. I'm (his wife) a...
I invited my husband to premium family and he showed me the email. Does he create a new account under his email address? Where does he put in the code he got in the email? When he tries to u...
Roadie
234 Views
1 replies
0 likes
I signed on to a premium account today but, when i went on to change my address, i realized i couldn't. Would it be possible to cancel that account free of charge and open a new one with the correct address? Or maybe, since i haven't used it yet, get...
I signed on to a premium account today but, when i went on to change my address, i realized i couldn't. Would it be possible to cancel that account free of charge and open a new one with the correct ...
162 Views
0 replies
0 likes
I upgraded to a family account a few months ago and was able to successfully add my sister to my account however since they've removed the function to send direct links it seems that the rest of my family I invite either 1) never receives the email o...
I upgraded to a family account a few months ago and was able to successfully add my sister to my account however since they've removed the function to send direct links it seems that the rest of my family...
Casual Listener
665 Views
5 replies
0 likes
Hello! I'm new to this so am wondering something. We have three members to our little family (one 7 yo,) and a few computers, laptops, TV and cell phones we'd want Spotify on. With a premium subscription, can we use it one more than one device? Or do...
Hello! I'm new to this so am wondering something. We have three members to our little family (one 7 yo,) and a few computers, laptops, TV and cell phones we'd want Spotify on. With a premium s...
Community Legend
5010 Views
1 replies
0 likes
Tengo contratado un Plan Familiar Premium, pero algunas de las invitaciones no llegan a los correos de mi familia. He tratado de reenviarlo varias veces y no funciona.
Tengo contratado un Plan Familiar Premium, pero algunas de las invitaciones no llegan a los correos de mi familia. He tratado de reenviarlo varias veces y no funciona.
Newbie
252 Views
1 replies
1 likes
How can I change the name my family account is under? It has the name of a user I added not my name
How can I change the name my family account is under? It has the name of a user I added not my name
Spotify Star
285 Views
1 replies
0 likes
Added my kids accounts to a new family account. How do we stop the payment plan for their original accounts now that we are supposed to have one payment?
Added my kids accounts to a new family account. How do we stop the payment plan for their original accounts now that we are supposed to have one payment?
Casual Listener
249 Views
2 replies
0 likes
Hallo liebe Spotifyer,HABE EIN PREMIUM aBO ÜBER iTUNES (12,99) und möchte gerne in das family-Abo für 14,99 wechseln ohne meine Playlists etc zu verlieren.Wie geht das? Hat da jemand Erfahrungen ?
Hallo liebe Spotifyer, HABE EIN PREMIUM aBO ÜBER iTUNES (12,99) und möchte gerne in das family-Abo für 14,99 wechseln ohne meine Playlists etc zu verlieren. Wie geht das? Hat da jemand Erfahrungen ?
Casual Listener
678 Views
2 replies
0 likes
