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Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
73067 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88875 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70733 Views
40 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203528 Views
265 replies
34 likes
hoi,Het lukt mij maar niet om mijn familiy acount te activeren waar ik voor uitgenodigd ben.. als ik op de link klik in mijn mail wordt ik doorgestuurd een een bevestigings pagina waar ik mijn naam en adres in moet voeren. Wanneer ik dat gedaan heb e...
hoi, Het lukt mij maar niet om mijn familiy acount te activeren waar ik voor uitgenodigd ben.. als ik op de link klik in mijn mail wordt ik doorgestuurd een een bevestigings pagina waar ik mijn naam...
Not applicable
339 Views
1 replies
0 likes
I want to register for a family plan and charge it to my mobile carrier. Unfortunately this option is not available, do we have a workaround for this?
I want to register for a family plan and charge it to my mobile carrier. Unfortunately this option is not available, do we have a workaround for this?
Casual Listener
384 Views
2 replies
0 likes
Although my account was premium (Spotify Family), it turned free account. When I was invited again, I couldn't accept invitation to Spotify Family after completing all the information. There was a message "Something went wrong". Can you please let me...
Although my account was premium (Spotify Family), it turned free account. When I was invited again, I couldn't accept invitation to Spotify Family after completing all the information. There was a m...
202 Views
0 replies
0 likes
Hallo,Ik heb zojuist spotify voor de familie gekocht. Ik wilde mijn broer een uitnodinging sturen maar die krijgt hij niet binnen. Ik heb het meerdere keren geprobeerd, steeds weer opnieuw doet hij het niet.Wat kan ik nu doen?Groetjes, Kim
Hallo, Ik heb zojuist spotify voor de familie gekocht. Ik wilde mijn broer een uitnodinging sturen maar die krijgt hij niet binnen. Ik heb het meerdere keren geprobeerd, steeds weer opnieuw doet hij...
176 Views
0 replies
0 likes
I have a Premium for Family account. It already works on two users. Can't add a third now. When clicking on the link in the e-mail, I get redirected to the Account Overview page, which remains blank. It doesn't show the form with the token, as mentio...
I have a Premium for Family account. It already works on two users. Can't add a third now. When clicking on the link in the e-mail, I get redirected to the Account Overview page, which remains blank....
874 Views
0 replies
0 likes
Hi! I'm trying to join my family's Spotify premium account but it keeps appearing the message "oops, something went wrong" after I complete all the information regarding the account. Can you please let me know what is wrong with my account? Thank you...
Hi! I'm trying to join my family's Spotify premium account but it keeps appearing the message "oops, something went wrong" after I complete all the information regarding the account. Can you please l...
Roadie
282 Views
1 replies
0 likes
Por casualidad pusimos el correo de un familiar mal y queríamos agregar el correcto. Para ello eliminamos a alguien y luego pudimos eliminar el correo malo. Ahora no podemos agregar a la persona que eliminamos. Qué podemos hacer?
Por casualidad pusimos el correo de un familiar mal y queríamos agregar el correcto. Para ello eliminamos a alguien y luego pudimos eliminar el correo malo. Ahora no podemos agregar a la persona que ...
Roadie
205 Views
1 replies
0 likes
Les llego una notificación diciendo que no piedieron confirmar la misma dirección del titular. Confirmo que vivimos en la misma casa y todos somos estudiantes. No puedo contactarme con Spotify y no encuentro solución, esto es verdaderamente embarazos...
Les llego una notificación diciendo que no piedieron confirmar la misma dirección del titular. Confirmo que vivimos en la misma casa y todos somos estudiantes. No puedo contactarme con Spotify y no e...
Roadie
263 Views
1 replies
0 likes
Im trying to enter mine family plan, but it keeps giving the error alert. I've already tried different browsers and connections, im from Brazil.Any tips?
Im trying to enter mine family plan, but it keeps giving the error alert. I've already tried different browsers and connections, im from Brazil. Any tips?
Roadie
325 Views
1 replies
0 likes
Spotify no me deja unirme a un plan familiar, siendo que estuve dentro de ese plan familiar unas horas y después me sacó porque no se pudo verificar la dirección y sigo intentando unirme pero no me lo permite.Spotify does not let me join a family pla...
...o permite. Spotify does not let me join a family plan, being that I was within that family plan a few hours and then pulled me because the address could not be verified and I keep trying to join b...
Roadie
506 Views
1 replies
0 likes
This is the second time we have issues with the family subscription.. we put in our address and it doesn't allow to add any members! Somebody please help!
This is the second time we have issues with the family subscription.. we put in our address and it doesn't allow to add any members! Somebody please help!
Roadie
276 Views
1 replies
0 likes
My son keeps getting this come up when he tries to join our family membership! Please help!
My son keeps getting this come up when he tries to join our family membership! Please help!
Roadie
243 Views
1 replies
0 likes
So I'm starting to see some of the limiations of spotify and as much as I like the interface, I'm considering jumpping ship to amazon or google. First there was no cloud sync now I cant seem to get my multiple spotify family accounts to work with mul...
...o get my multiple spotify family accounts to work with multiple echo devices. My wife is part of the same amazon household. All 3 echos are registered under my account. She is p...
565 Views
0 replies
6 likes
Hi, I just invited my daughter to the family account. She had her own premium account before, with her playlists etc.Does she have to cancel this account now or will it be added to the family group when she accepts my invitation, and she just won't g...
Hi, I just invited my daughter to the family account. She had her own premium account before, with her playlists etc. Does she have to cancel this account now or will it be added to the family g...
Community Legend
276 Views
1 replies
0 likes
Hi,after more than a year Premium Family my account is just set Back to Free?all members lost their playlists. How can this happen? Paying by creditcard each Month. Spotify Please restore my settings.
Hi, after more than a year Premium Family my account is just set Back to Free? all members lost their playlists. How can this happen? Paying by creditcard each Month. S...
Newbie
305 Views
2 replies
2 likes
Hi all, I get some problems with my account. At first, I accepted the invitation to join my friend's family premium discount account after canceling my own premium. However, there was something wrong with my friend's address. I was the only one that ...
Hi all, I get some problems with my account. At first, I accepted the invitation to join my friend's family premium discount account after canceling my own premium. However, there was s...
Spotify Star
1262 Views
5 replies
0 likes
Hi, i just upgraded my account to a family account (Germany). I've just send a invitation to my nephew, but he couldnt get the Premium Family account couse of some reason (he always recieves a messege in German with "Hoppla! Da ist wohl etwas schiefg...
Hi, i just upgraded my account to a family account (Germany). I've just send a invitation to my nephew, but he couldnt get the Premium Family account couse of some reason (he always r...
Roadie
390 Views
1 replies
1 likes
I cant add anyone to my family account, each time I click "add or remove people" it takes me back to the main page? I've tried going through account settings and the same thing happens.
I cant add anyone to my family account, each time I click "add or remove people" it takes me back to the main page? I've tried going through account settings and the same thing happens.
Roadie
296 Views
1 replies
0 likes
gravely disappointed in Spotify because I'm on a Spotify family account subscription and my mum paid the other day and it says I'm on the account but I'm still on free and I tried logging out and everything!!!!
gravely disappointed in Spotify because I'm on a Spotify family account subscription and my mum paid the other day and it says I'm on the account but I'm still on free and I tried logging out and everything!!!!
Roadie
302 Views
1 replies
0 likes
Hi, The owner of the "Premium for Family" received an email regards that Spotify couldn't confirm the address of my account matches theirs. So I was wondering how do I verify my acc?
Hi, The owner of the "Premium for Family" received an email regards that Spotify couldn't confirm the address of my account matches theirs. So I was wondering how do I verify my acc?
Roadie
333 Views
1 replies
0 likes
