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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168281 Views
  • 32 replies
  • 9 likes
  • 168281 Views
  • 32 replies
  • 9 likes

Premium for family - ungenerous/bad solution

Earlier I was a Premium member and my family used my login to listen to music. But only one at a time could... So I decided to be a family member. I invited all my family (we live in the same place). BUT we may still listen one at a time - not simult...

  • Casual Listener
  • Earlier I was a Premium member and my family used my login to listen to music. But only one at a time could... So I decided to be a family member. I invited all my family (we live in the same place)....
  • Pappatill2
  • Casual Listener
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Kouluani ei löydy opiskelija premiusta

Hei!minulta veloitettiin opiskelija premiumin hinta jo, mutta en voi viedä tilausta loppuun sillä ammattikouluani ei löydy vaihtoehdoistani. Enkä opiskele peruskoulua.

  • Newbie
  • Hei! minulta veloitettiin opiskelija premiumin hinta jo, mutta en voi viedä tilausta loppuun sillä ammattikouluani ei löydy vaihtoehdoistani. Enkä opiskele peruskoulua. 
  • Waltters
  • Newbie
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

wasn't able to receive invite for Spotify family

i tried resending invites for my brother (10 times or more), but he hasn,t receive any until now.. what's happening???

  • Newbie
  • i tried resending invites for my brother (10 times or more), but he hasn,t receive any until now.. what's happening???
  • jkinson
  • Newbie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

How do I add my girlfriend who doesn't have spotify to my account?

Wanting to add my girlfriend to my account who now lives with me but she does not have a spotify account yet.

  • Newbie
  • Wanting to add my girlfriend to my account who now lives with me but she does not have a spotify account yet. 
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Family plan won't let any of my kids join

I am trying to get my family set up on the family plan. My son had a premium account through iTunes. I've cancelled that subscription, which I assume will drop him to a free account and he'll be able to join the family plan when that premium subscrip...

  • Newbie
  • I am trying to get my family set up on the family plan. My son had a premium account through iTunes. I've cancelled that subscription, which I assume will drop him to a free account and he'll be a...
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Possible to have a trial family plan?

Our family currently uses Apple Music (family subscription). As Spotify app can control the Sonos devices we are considering switching from Apply Music to Spotify. As we are not completely sure whether Spotify would suit us we would like to try it bu...

  • Newbie
  • Our family currently uses Apple Music (family subscription). As Spotify app can control the Sonos devices we are considering switching from Apply Music to Spotify. As we are not completely sure w...
  • Maxim
  • Spotify Star
  • 639 Views
  • 1 replies
  • 0 likes
  • 639 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family - e-mail

We ordered Premium Family but I Do not receive the invitation Mail although the e-mail adress is right

  • Newbie
  • We ordered Premium Family but I Do not receive the invitation Mail although the e-mail adress is right
  • Alfredo
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with connect to device

Hello, I have a problem with connect to device, namely i have Premium for Family, when i used Spotify with my wife, I'm on the computer, wife in the car by Iphone. A problem appears with connect to device, because when i click on icon "Connect to dev...

  • Newbie
  • Hello,   I have a problem with connect to device, namely i have Premium for Family, when i used Spotify with my wife, I'm on the computer, wife in the car by Iphone. A problem appears with c...
  • Alfredo
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family won't add family...

I made a spotify family account and tried to add my wife's account, but it just keeps saying she doesn't have premium. I've removed and readded her several times, and it still just says she needs to upgrade to premium. Whats the deal with this? can a...

  • Newbie
  • I made a spotify family account and tried to add my wife's account, but it just keeps saying she doesn't have premium. I've removed and readded her several times, and it still just says she needs t...
  • Alfredo
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't connect account to Premium for Family

Can somebody help me: Me and my family decided we wanted Spotify premium as a group. I already had a premium account and to look at the options I clicked on the Premium for family option. By doing this however I activated it on my account. Another me...

  • Newbie
  • Can somebody help me: Me and my family decided we wanted Spotify premium as a group. I already had a premium account and to look at the options I clicked on the Premium for family option. By doing t...
  • Alfredo
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot make a family account in spain because my paypal is still from germany

Hi, I am a spotify user and i want to change my account from germany to spain because i am moving there with my family. I want to also take the chance and make a family account, but i cannot do it.... I still dont have a spanish credit card and when ...

  • Newbie
  • Hi, I am a spotify user and i want to change my account from germany to spain because i am moving there with my family.   I want to also take the chance and make a family account, but i c...
  • Alfredo
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms] Skip an upcoming track in Play Queue

Hi, i just bought spotify premium family for my hole familiy! Everything worked until i noticed on my device that it said i have to buy premium to skip songs while it should be included! Please help!

  • Newbie
  • Hi, i just bought spotify premium family for my hole familiy! Everything worked until i noticed on my device that it said i have to buy premium to skip songs while it should be included! Please help!
  • Alfredo
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify + Hulu

Hello, I'm a regular spotify and hulu user, I got an email with the offer to merge both accounts in one, my Spotify account is working, however when I tried to merged the account, following the instructions to do so I get the following error We are u...

  • Newbie
  • Hello, I'm a regular spotify and hulu user, I got an email with the offer to merge both accounts in one,  my Spotify account is working, however when I tried to merged the account, following the...
  • Alfredo
  • Roadie
  • 978 Views
  • 1 replies
  • 0 likes
  • 978 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family Plan: Everyone gets kicked but myself and one member

Hello,I'm having an issue where my Family Plan Members get kicked out (Actually, it happened just today) from the Family Plan. The reason is because they "Can't Verify the Address" I'm 200% sure the Address they input are the same. I have 3 other mem...

  • Newbie
  • Hello, I'm having an issue where my Family Plan Members get kicked out (Actually, it happened just today) from the Family Plan. The reason is because they "Can't Verify the Address" &n...
  • Alfredo
  • Roadie
  • 1563 Views
  • 1 replies
  • 0 likes
  • Family Plan
    kicked out
  • 1563 Views
  • 1 replies
  • 0 likes

Solved!! start of premium family for each person

helloi had a question about the premium for familyhow premium family works for each person ?for example if i buy a 1month premium account and i will the firs person who start using of the planand the other part of my family start using the plan 5 day...

  • Newbie
  • hello i had a question about the premium for family how premium family works for each person ? for example if i buy a 1month premium account and i will the firs person who start using of the p...
  • Maxim
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

How can I add a 7th member to Premium For Family?

We are premium for family members and have six family members (all at the same address) on the plan. But we still need to add a 7th, and eventually an 8th. How do we do this without creating another premium account? No love for big families?

  • Newbie
  • We are premium for family members and have six family members (all at the same address) on the plan. But we still need to add a 7th, and eventually an 8th. How do we do this without creating a...
  • Maxim
  • Spotify Star
  • 4583 Views
  • 1 replies
  • 3 likes
  • 4583 Views
  • 1 replies
  • 3 likes

Premium for family in US and Canada?

I'd like to get Premium for Family and include my friends, but some of them live in Canada. Would that be possible, or do all of the users have to be in the same country? (ie, would everyone sharing a family account with me have to be in the US?)

  • Newbie
  • I'd like to get Premium for Family and include my friends, but some of them live in Canada. Would that be possible, or do all of the users have to be in the same country? (ie, would everyone s...
  • Maxim
  • Spotify Star
  • 1034 Views
  • 1 replies
  • 0 likes
  • 1034 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem to subscribe a family member to Family Premium

Hi, I have created an Family Premium account but one of the members cannot subscribe to my account, whereas the others can. The invitation is sent but my daughter (Alexia Servais) never recieved it. Can you arrange this disfonctionnement? veronique l...

  • Newbie
  • Hi,    I have created an Family Premium account but one of the members cannot subscribe to my account, whereas the others can. The invitation is sent but my daughter (Alexia Servais) n...
  • Alfredo
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: cant get a family member to spotify!!!

My wife cant join my premium account. Sent email but it doest accept. Says they cant prove that she lives with me!! Oh my god! Tried many times and doesnt work. Maybe i ll pass to google music. They dont bother you.

  • Newbie
  • My wife cant join my premium account. Sent email but it doest accept. Says they cant prove that she lives with me!! Oh my god! Tried many times and doesnt work. Maybe i ll pass to google music. They ...
  • Alfredo
  • Roadie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family

My account was tied to the Premium for Family account hosted by my wife, and then got mysteriously dropped to Free. My wife's account was fully paid every month, and never stopped being Premium, so I figured, "Hey, no big deal - I'll just rejoin."The...

  • Newbie
  • My account was tied to the Premium for Family account hosted by my wife, and then got mysteriously dropped to Free. My wife's account was fully paid every month, and never stopped being Premium, so I...
  • Alfredo
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes