Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hola, inscribi a mi primo en mi plan familiar y ahora le han enviado un correo diciendo que no tiene la misma dirección que yo y que por eso ya no puede tener spotify premium
my friend can not invite to my spotify premium whyyyyy
Hi! I'm trying to sign up for Spotify Family with my friends in Singapore and was wondering if this was possible. I am constantly travelling between AU and Singapore for months at a time and hence, my spotify changes automatically. Can i still sign u...
Hi! i try to set up a family premium with my partner. i changed my subscription to family and now i invite him, but he isnt getting invite mails. even after mutiple `resending´. how can i fix this? How can i add him?his mail adress is the same as his...
Hello. My father suscribed to Spotify Family like 3 month ago, but I just had access to it - because even if he asked multiple times to send the request to my gmail adress, I never received it and finally we had to use my old mail adress. First annoy...
Am I allowed to invite my daughter to family premium plan if lives mostly with her mother, hence primarily lives at another address. My sons live with me exclusively and my daughter only lives with us a few weeks of the year. I do have legal joint cu...
Estou ficando cansado, já foi até criado outras contas e não dá, o spotify sempre remove, todo mundo está cansado e irritado disso já, obrigado a todos.
Recebi uma assinatura familiar, mas ao acessar o link e informar o código, aparece uma mensagem informando que o código é inválido
In march I bought the Familiar Plan for one year, because the price was better. I registered my account with my facebook account, but my Faceebook mail is old and not the one I check regularly. Recently I got the notification in the Spotify mobile ap...
I had verified my zip code about a month ago and It says that it will email me further steps in the future but nothing! And just recently today I had been downgraded to free for the reason being ‘we can't verify you are living at the same address and...
I have signed up/in to spotify through facebook my fiancee is trying to add me to her friends and family account but i am not receiving the e-mail to join, I understand that the post codes have to be the same so is signing in via facebook the issue? ...
Our head of the family who pays for the Spotify family account just paid for the service, but we all got kicked out of the family account and his head account of the Family premium service is gone. How is this possible?
I have recently got Premium for Family and invited my family members accordingly. For 3/4 members it has worked however one family member has accepted the invitation and entered their details and their account is still showing up as Free, how do I fi...
eu queria me informar, se usar o plano familia, eu posso paga-lo no valor do plano que tem de 199,00 por ano, ou o plano é só mesmo 26,90 por mês?
When i send the invite-email, People dont get it! What do i do wrong? I cheked for the right adress, and there's no problem there...
hej hejJag har ett premium konto och har delat länkar till mina barn ( så dom kan lysna samtidigt ) men när dom klickar på "acceptera inbjudan" ( i epostet) kommer man till inloggning. en sak kan vara är att dom har samma itunes konto ( jag och barne...
Beim Einladen eines Familienmitgliedes erhält der Eingeladene eine Fehlermeldung (Hoppla, da ist wohl etwas schiefgegangen...). Wie kann ich die Adressdaten des Hauptaccounts einsehen?
Just now signed Up for Family, is there any easy way till share the playlists with My wife and son?
My children has Spotify premium from the beginning. But i have made a Spotify family premium accuont. I try to send them a invite, but they will not recive it. My wife got the invite. Why does it not work for the two that allready have premium?
My mom has the family plan on spotify and she wants me to get myself on it, but when i go on her account (on a laptop) and follow the steps (from spotify) it doesn't show the "send invite" on her page, so i cant even invite myself, can you plz help.