Announcements

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 75047 Views
  • 32 replies
  • 5 likes
  • 75047 Views
  • 32 replies
  • 5 likes

switching to family subscription

I just got spotify premium and after I noticed the family upgrade and would much rather that. Will I be charged $15 dollers or will I just owe $5?

  • Newbie
  • I just got spotify premium and after I noticed the family upgrade and would much rather  that. Will I be charged $15 dollers or will I just owe $5?
  • Jacob
  • Community Legend
  • 1053 Views
  • 1 replies
  • 0 likes
  • 1053 Views
  • 1 replies
  • 0 likes

Premium Discounts

Just curious to why spotify only offers family and school discounts, but not military..?1. I dont have have enough people for a family plan2. i dont go to school for the school discount

  • Newbie
  • Just curious to why spotify only offers family and school discounts, but not military..? 1. I dont have have enough people for a family plan 2. i dont go to school for the school discount  
  • Maxim
  • Spotify Star
  • 1436 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 1436 Views
  • 1 replies
  • 0 likes

Spotify Family Plan

I've just subscribed to the Spotify Family plan, I have sent my family members a link each to use it and make their own accounts. However whenever another member of the family logs on and uses the Spotify on another device, Spotify stops the music an...

  • Newbie
  • I've just subscribed to the Spotify Family plan, I have sent my family members a link each to use it and make their own accounts. However whenever another member of the family logs on and uses the S...
  • Bittencourt
  • Spotify Star
  • 1134 Views
  • 1 replies
  • 0 likes
  • 1134 Views
  • 1 replies
  • 0 likes

Solved!! Family Members cannot sign up

Hi there, I'm a long time Spotify Premium user, and have recently signed up for the Family Subscription. I have two family members which reside at the same address, but have bank accounts in different locations. When i invited them, Spotify told them...

  • Casual Listener
  • Hi there,   I'm a long time Spotify Premium user, and have recently signed up for the Family Subscription. I have two family members which reside at the same address, but have bank a...
  • Drazor
  • Casual Listener
  • 2776 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 2776 Views
  • 5 replies
  • 0 likes

Yearly payment for spotify family

I'm pretty sure I saw an option to pay yearly for a spotify subscription but I can't seem to find it again. How can I set up my Family account for yearly payment instead of monthly?

  • Newbie
  • I'm pretty sure I saw an option to pay yearly for a spotify subscription but I can't seem to find it again.  How can I set up my Family account for yearly payment instead of monthly? 
  • MattSuda
  • Spotify Star
  • 14267 Views
  • 2 replies
  • 38 likes
  • Premium
    Subscription
  • 14267 Views
  • 2 replies
  • 38 likes

ADDITIONAL MEMBERS ON PREMIUM FOR FAMILY ACCOUNT

Premium for Family accounts allow up to 5 additional members to join. I am from a family of 7, is it possible to add addtional memebers to a family account for an additional cost?

  • Newbie
  • Premium for Family accounts allow up to 5 additional members to join. I am from a family of 7, is it possible to add addtional memebers to a family account for an additional cost?  
  • Maxim
  • Spotify Star
  • 1257 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1257 Views
  • 1 replies
  • 0 likes

Switch from premium to family: Error

I have tried to change my plan multiple times and this continues to come up. Has any one else had the same experience? I'm starting to rethink my Spotify subscription. It just shouldn't be this difficult. Also, with a family account we should all be ...

Screen Shot 2017-03-21 at 6.38.19 PM.jpg
  • Newbie
  • ...ifficult.   Also, with a family account we should all be able to listen at the same time, right? 
  • Maxim
  • Spotify Star
  • 1224 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 1224 Views
  • 1 replies
  • 0 likes

How can i update my physical address? My wife is unable to join to my family plan.

I move with mmy wife an purchased the family plan bur she is unable to join due to physical address error, I sign in with Facebook and I can't find how to update our address

  • Casual Listener
  • I move with mmy wife an purchased the family plan bur she is unable to join due to physical address error, I sign in with Facebook and I can't find how to update our address
  • Specialworld
  • Community Legend
  • 1493 Views
  • 3 replies
  • 0 likes
  • 1493 Views
  • 3 replies
  • 0 likes

Spotify Family

Hello: I've been using Spotify Family account since June 2016, and just a few days ago 4 of my 5 users using their account lose them cuz can't confirm their address with mine. I sent them back the invitation, but it appears a notification that the ac...

  • Casual Listener
  • Hello:   I've been using Spotify Family account since June 2016, and just a few days ago 4 of my 5 users using their account lose them cuz can't confirm their address with mine. I sent them b...
  • esponges
  • Newbie
  • 1574 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1574 Views
  • 1 replies
  • 0 likes

Family member can't download, not upgraded.

Hi there. I invited my daughter's existing free account to join my family premium membership. The invitation worked, but she can't download songs and is offered to "get premium". Isn't her account supposed to have premium features? How can I fix this...

  • Newbie
  • Hi there. I invited my daughter's existing free account to join my family premium membership. The invitation worked, but she can't download songs and is offered to "get premium". Isn't her account s...
  • Maxim
  • Spotify Star
  • 1855 Views
  • 1 replies
  • 0 likes
  • 1855 Views
  • 1 replies
  • 0 likes

Solved!! Problems with Families and countries

Today I came across a problem of setting up my family account with my girlfriend.We both live in Denmark, but I am Portuguese and she is Danish. My paypal account is setup for Portugal because you can't change it. When I was trying to setup the famil...

  • Newbie
  • Today I came across a problem of setting up my family account with my girlfriend. We both live in Denmark, but I am Portuguese and she is Danish. My paypal account is setup for Portugal because y...
  • Maxim
  • Spotify Star
  • 1929 Views
  • 1 replies
  • 0 likes
  • 1929 Views
  • 1 replies
  • 0 likes

Solved!! Is there a way to split a family account?

We have a family account and my son now wants his own account. He has alot of saved playlists and so on. Is there an easy way for him to split off from our account?

  • Casual Listener
  • We have a family account and my son now wants his own account. He has alot of saved playlists and so on. Is there an easy way for him to split off from our account?
  • Bittencourt
  • Spotify Star
  • 17845 Views
  • 3 replies
  • 0 likes
  • 17845 Views
  • 3 replies
  • 0 likes

Check family account adress

Hi! I want to know if its possible to check how I wrote my adress. I can't remember how I spelled my adress and now I can't add a family member. Thanks

  • Newbie
  • Hi! I want to know if its possible to check how I wrote my adress. I can't remember how I spelled my adress and now I can't add a family member. Thanks
  • Jacob
  • Community Legend
  • 1605 Views
  • 1 replies
  • 0 likes
  • 1605 Views
  • 1 replies
  • 0 likes

Env: prod