Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I am not being able to invite a family member, there must be an error on the address when I joined... a typo or something. I can't find on my profile the address I submitted.Can anyone help to find it out?Thanks!!!
Hello, I'm very disapointed with the onboarding of this service. I read a lot of topics about the subject, but I can't solve the problem. We are a family of five. My sister joined the plan through a link with no problem. However, the other members of...
I pay for a family premium account, I had to update my payment method and after that it's charging me as a single account and my family's accounts are not premium.
Hello, few minutes ago, I tried to subscribe a family plan and after realizing that despite I live at the same address of my sister and brother, using a payment located in another country, I cannot subscribe this plan, I'd like to cancel it. By that,...
I recently upgraded my Spotify premium to family edition and I didn't "unsubscribe" to the regular version before! Do I have to pay for both Spotify premium 99kr and 149kr?
Hi, I would just like confirmation that the sub accounts on family premium can't access the main account holders bank details. Are these details secure from my children. Thanks
I have recently upgraded and sent an invite to my daughter but it says sorry you are already a member of this or another family plan!!! Then says click to switch accounts. Is this where she enters my login details? If so it won't accept her!!
Que talSoy el titular de un plan familiar y 2 miembros de mi familia se quedaron si el servicio hace 2 dias y yo nunca los quite de la cuenta, por que paso esto?Ahora les envio de nuevo las invitaciones y sorpresa que les pasa lo mismo que a todos en...
I want to subscibe the family plan for my family, but I had accidentally subscribed to the normal plan. I changed it and subscribed to the family plan immediately. Will the normal plan be charged? or the family plan's fee will override the price for ...
Le envié el link a un conocido mío para que se suscribiera en el plan familiar y todo iba bien hasta que de repente sacan a mí conocido del plan y le envié los links pero no lo dejan suscribirse otra vez
I downloaded the Spotify app while travelling in the UK. Back in Canada now and I'm trying to join a family plan which my wife just started on her account (paid for with my credit card). Even though I tried creating a new account it still won't let m...
Im set to Australia. I click on change to New Zealand and put in my local credit card, click save but still says im in an Australian account. Need to setup family premium in NZ but cannot until my location changes. Help!!!
Hello everyone! My name's Alessia, I'm Italian! I have a question... so, I'm already a premium user but I'd like to upgrade to Family so that my dad can listen to the music he wants to easily. The thing is: my account renewal is on the 12 of each mon...
Una pregunta. ¿Cuando van a resolver el problema que tiene el plan familiar ? Ningún familiar puede utilizar el servicio.
Hi, I subscribed to the family premium on late march. On the next renewal date, which is on the end of April, it automatically removes all of the 5 users. Now my families are asking me why is their spotify becomes Free. Anyone knows why is this happe...
Me cancelaron mi cuenta de Spotify familiar por falta de pago pero al volverla a pagar con otra tarjeta de crédito me cobraron la membresía premium y no es lo que necesito como puedo pagar la diferencia y que me pongan la que siempre he tenido????
Hi, I am on a premium family account and I created my Spotify account with Facebook. I am no longer using Facebook and I would like to keep Spotify. What should I do?
Hi, I just made my family and I an account to share between us, but when I invite them, they try to accept the invitation but when they try to log in it says that maybe they are already in this family account or in another family account but they are...
Recientemente tuve un problema Spotify saco a todos los miembros de mi familia que porque no se pudo comprobar su domicilio cuando todos tenemos el mismo ahora que los intento meter de nuevo no se puede que hago??
no puedo vincular a mis familiares en el plan premium ya que me sale que no se pudo confirmar la residencia, todos ya estaban vinculados pero de pronto los desvincularon y ya no puedo volver a ponerlos