Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179249 Views

32 replies

9 likes

  • 179249 Views
  • 32 replies
  • 9 likes

Plano Familiar

Boa Tarde, Eu sou cliente Spotify desde 2015 e sempre tive o plano familiar pois minha esposa tambem usa, porem eu criei minha conta do spotify pelo facebook e teve alteraçao no plano que devem residir no mesmo endereço, pois bem, como criei minha co...

Newbie

Boa Tarde,    Eu sou cliente Spotify desde 2015 e sempre tive o plano familiar pois minha esposa tambem usa, porem eu criei minha conta do spotify pelo facebook  e teve alteraçao no ...

Bittencourt

Spotify Star

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Tenho o pacote do spotify família, porém minha conta aparece como "free"

A minha conta do nada deixou de ser premium, contudo todos os outros membros ligados ao plano família mantiveram sua conta premium normalmente.

Newbie

A minha conta do nada deixou de ser premium, contudo todos os outros membros ligados ao plano família mantiveram sua conta premium normalmente.

Bittencourt

Spotify Star

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Problema con suscripcion de plam familuar premium

Hola, hace semanas que de un día para otro spotify eliminó mi suscripción. Mi esposa suscribió y paga el plan familiar premiume. Me ha enviado varias veces el código, pero spotify dice que no puede validar mi dirección. Vivimos en la misma casa y ocu...

Newbie

Hola, hace semanas que de un día para otro spotify eliminó mi suscripción. Mi esposa suscribió y paga el plan familiar premiume. Me ha enviado varias veces el código, pero spotify dice que no puede v...

Dayanajv

Newbie

317 Views

2 replies

0 likes

  • 317 Views
  • 2 replies
  • 0 likes

I received an email saying that I was cancelled by family because Spitify was not able to verify my

I was cancelled by family because spotify system was not able to verify my address, but they didn't ask, and I do not find a way to reintroduce my address

Newbie

I was cancelled by family because spotify system was not able to verify my address, but they didn't ask, and I do not find a way to reintroduce my address

171 Views

0 replies

0 likes

  • 171 Views
  • 0 replies
  • 0 likes

Solved!! problemas en unirme al plan familiar

No me puedo unir al plan familiar.Para verificar que resido en el mismo lugar que el administrador de la cuenta me pide calle y numero de calle, pero el administrador no ha puesto en ningun lado esos datos, por lo que no me deja unirme al plan por no...

Newbie

No me puedo unir al plan familiar. Para verificar que resido en el mismo lugar que el administrador de la cuenta me pide calle y numero de calle, pero el administrador no ha puesto en ningun lado es...

Bittencourt

Spotify Star

1833 Views

6 replies

0 likes

  • 1833 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't get email invite for spotify premium

I currently have a spotify premium account but I would like to join a family plan. However whenever my brother tries to send me an email invite I don't seem to be getting them. It doesn't show up in my spam folder as well.

Newbie

I currently have a spotify premium account but I would like to join a family plan. However whenever my brother tries to send me an email invite I don't seem to be getting them. It doesn't show up i...

Alfredo

Roadie

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Spotify

Can't accept invitation as it keeps saying something went wrong - about my 10th time trying and getting sick of it.

Newbie

Can't accept invitation as it keeps saying something went wrong - about my 10th time trying and getting sick of it.

Alfredo

Roadie

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot add family member in premium account

Hi, I cannot add a family member in premium account.It says: Your account is part of a family account. Ask the owner of the premium for Family account to acces your account. BUT: I am the owner and I'm logged in properly. Cornel

Newbie

Hi,   I cannot add a family member in premium account. It says: Your account is part of a family account. Ask the owner of the premium for Family account to acces your account. &n...

Alfredo

Roadie

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Change Country and join Spotify Family

Hello Spotify Community! I recently moved to Hong Kong and would want to join my flat's Spotify Family subscription. However, my account is currently set to Germany. I was a premium user in Germany before and now, when I try to change to Hong Kong, I...

Newbie

Hello Spotify Community!   I recently moved to Hong Kong and would want to join my flat's Spotify Family subscription. However, my account is currently set to Germany.   I was a p...

216 Views

0 replies

0 likes

  • 216 Views
  • 0 replies
  • 0 likes

Superuser Contribution Verifying family member issue

Keep trying to add my father, who lives in the same house with me, next room actually, but Spotify keep saying that they can't verify his address. I donvt know what else can I do to make you believe that he is my father, and we live in the same house...

Newbie

...elieve that he is my father, and we live in the same house. You can visit us if you want... Our address is exactly the same, he was a member of my family member already. Somehow suddenly his membership h...

Alfredo

Roadie

339 Views

1 replies

1 likes

  • 339 Views
  • 1 replies
  • 1 likes

Superuser Contribution Get into the family account

We tried to start a Family premium account and altough they tried to send me the invitation mail a houndred times (it is the right adress and its not in my spam sector) i do not get the invitation mail... it is also the mail i use for spotify ... any...

Newbie

We tried to start a Family premium account and altough they tried to send me the invitation mail a houndred times (it is the right adress and its not in my spam sector) i do not get the invitation m...

Alfredo

Roadie

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium: But Why Still Free Account?

I've joined a family premium plan (accepted & redeemed). I login to Spotify website & see that my account is already a Family Premium account. I logout & religion to Spotify app & see that ny account is still Free Account. I even uninstalled & reinst...

Newbie

I've joined a family premium plan (accepted & redeemed). I login to Spotify website & see that my account is already a Family Premium account. I logout & religion to Spotify app & s...

Alfredo

Roadie

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2nd User Unable to Access Premium For Family

Hi all--my husband and I have a Premium for Family plan, with his account as the principal account. I'm currently unable to access premium, as it says that my address could not be verified as being the same as his. We set up our accounts at the same ...

Newbie

Hi all--my husband and I have a Premium for Family plan, with his account as the principal account. I'm currently unable to access premium, as it says that my address could not be verified as being t...

Alfredo

Roadie

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium - error en pais

Me suscribí a Plan Familiar Premium para que mis hijas tuvieran acceso. He tratado de suscribirlas en el Family sharing pero no ha sido factible pues el sistema indica que sus cuentas tienen registrado que viven en USA, lo cual no es cierto. No he lo...

Newbie

Me suscribí a Plan Familiar Premium para que mis hijas tuvieran acceso.  He tratado de suscribirlas en el Family sharing pero no ha sido factible pues el sistema indica que sus cuentas tienen r...

194 Views

0 replies

0 likes

  • 194 Views
  • 0 replies
  • 0 likes

Premium not working

My family had a premium account and it worked for about two weeks then when I updated my phone I lost Spotify when I re downloaded it I tried to access through Facebook the way u set up but it came up Error any thoughts ?

Newbie

My family had a premium account and it worked for about two weeks then when I updated my phone I lost Spotify when I re downloaded it I tried to access through Facebook the way u set up but it came u...

146 Views

0 replies

0 likes

  • 146 Views
  • 0 replies
  • 0 likes

can't get Premium for Family's invitation mail

Help~the owner sent email invitation several times, my gmail didn't show any invitation mail. Before register Premium for Family, I canceld my Premium. my account is free account now. Is there any other way to get invitation ?

Newbie

Help~the owner sent email invitation several times, my gmail didn't show any invitation mail.   Before register Premium for Family, I canceld my Premium. my account is free account now....

164 Views

0 replies

0 likes

  • 164 Views
  • 0 replies
  • 0 likes

Tarif étudiant pour élève en classe préparatoire

Bonjour, J'aimerai pouvoir profiter du tarif préférentiel déstiné aux étudiants étant donné que je suis moi-même étudiant en première année de classe préparatoire. Le problème étant que les classes préparatoires se font en lycée et non pas en univers...

Newbie

Bonjour,   J'aimerai pouvoir profiter du tarif préférentiel déstiné aux étudiants étant donné que je suis moi-même étudiant en première année de classe préparatoire. Le problème étant que les ...

1544 Views

0 replies

10 likes

  • 1544 Views
  • 0 replies
  • 10 likes

Wrong address

I somehow cannot connect my account to our family premium account because it says that Spotify cannot verify that I live at the same address. What can I do to change that?

Newbie

I somehow cannot connect my account to our family premium account because it says that Spotify cannot verify that I live at the same address. What can I do to change that?

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes