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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 95975 Views
  • 32 replies
  • 5 likes
  • 95975 Views
  • 32 replies
  • 5 likes

How can I see my current Address for my Premium family??

I am not being able to invite a family member, there must be an error on the address when I joined... a typo or something. I can't find on my profile the address I submitted.Can anyone help to find it out?Thanks!!!

  • Casual Listener
  • I am not being able to invite a family member, there must be an error on the address when I joined... a typo or something. I can't find on my profile the address I submitted. Can anyone help to f...
  • BRicardo
  • Casual Listener
  • 4425 Views
  • 5 replies
  • 1 likes
  • 4425 Views
  • 5 replies
  • 1 likes

Family members can't join the Spotify Family plan

Hello, I'm very disapointed with the onboarding of this service. I read a lot of topics about the subject, but I can't solve the problem. We are a family of five. My sister joined the plan through a link with no problem. However, the other members of...

  • Newbie
  • Hello,   I'm very disapointed with the onboarding of this service. I read a lot of topics about the subject, but I can't solve the problem.   We are a family of five. My sister joined t...
  • jacktupp
  • Newbie
  • 970 Views
  • 2 replies
  • 0 likes
  • 970 Views
  • 2 replies
  • 0 likes

Family premium not updating

I pay for a family premium account, I had to update my payment method and after that it's charging me as a single account and my family's accounts are not premium.

  • Newbie
  • I pay for a family premium account, I had to update my payment method and after that it's charging me as a single account and my family's accounts are not premium.
  • Robert_W
  • Community Legend
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

How to cancel a Family subscription

Hello, few minutes ago, I tried to subscribe a family plan and after realizing that despite I live at the same address of my sister and brother, using a payment located in another country, I cannot subscribe this plan, I'd like to cancel it. By that,...

  • Newbie
  • Hello,   few minutes ago, I tried to subscribe a family plan and after realizing that despite I live at the same address of my sister and brother, using a payment located in another country, I...
  • Jacob
  • Community Legend
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium to family edition

I recently upgraded my Spotify premium to family edition and I didn't "unsubscribe" to the regular version before! Do I have to pay for both Spotify premium 99kr and 149kr?

  • Newbie
  • I recently upgraded my Spotify premium to family edition and I didn't "unsubscribe" to the regular version before! Do I have to pay for both Spotify premium 99kr and 149kr?
  • Jacob
  • Community Legend
  • 656 Views
  • 1 replies
  • 0 likes
  • 656 Views
  • 1 replies
  • 0 likes

Solved!! family premium

Hi, I would just like confirmation that the sub accounts on family premium can't access the main account holders bank details. Are these details secure from my children. Thanks

  • Newbie
  • Hi, I would just like confirmation that the sub accounts on family premium can't access the main account holders bank details. Are these details secure from my children.     Thanks 
  • Jacob
  • Community Legend
  • 660 Views
  • 1 replies
  • 0 likes
  • 660 Views
  • 1 replies
  • 0 likes

Upgrade to family

I have recently upgraded and sent an invite to my daughter but it says sorry you are already a member of this or another family plan!!! Then says click to switch accounts. Is this where she enters my login details? If so it won't accept her!!

  • Newbie
  • I have recently upgraded and sent an invite to my daughter but it says sorry you are already a member of this or another family plan!!! Then says click to switch accounts. Is this where she enters m...
  • Maxim
  • Spotify Star
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Plan Familia - Cuenta eliminadas sin autorizacion

Que talSoy el titular de un plan familiar y 2 miembros de mi familia se quedaron si el servicio hace 2 dias y yo nunca los quite de la cuenta, por que paso esto?Ahora les envio de nuevo las invitaciones y sorpresa que les pasa lo mismo que a todos en...

  • Visitor
  • Que tal Soy el titular de un plan familiar y 2 miembros de mi familia se quedaron si el servicio hace 2 dias y yo nunca los quite de la cuenta, por que paso esto? Ahora les envio de nuevo las invit...
  • OviiiOne
  • Community Legend
  • 604 Views
  • 1 replies
  • 0 likes
  • 604 Views
  • 1 replies
  • 0 likes

Changing to Family Plan

I want to subscibe the family plan for my family, but I had accidentally subscribed to the normal plan. I changed it and subscribed to the family plan immediately. Will the normal plan be charged? or the family plan's fee will override the price for ...

  • Newbie
  • I want to subscibe the family plan for my family, but I had accidentally subscribed to the normal plan. I changed it and subscribed to the family plan immediately. Will the normal plan be charged? o...
  • Maxim
  • Spotify Star
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Plan familiar

Le envié el link a un conocido mío para que se suscribiera en el plan familiar y todo iba bien hasta que de repente sacan a mí conocido del plan y le envié los links pero no lo dejan suscribirse otra vez

  • Newbie
  • Le envié el link a un conocido mío para que se suscribiera en el plan familiar y todo iba bien hasta que de repente sacan a mí conocido del plan y le envié los links pero no lo dejan suscribirse otra...
  • OviiiOne
  • Community Legend
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Spotify thinks I'm in wrong country. Cannot join family plan.

I downloaded the Spotify app while travelling in the UK. Back in Canada now and I'm trying to join a family plan which my wife just started on her account (paid for with my credit card). Even though I tried creating a new account it still won't let m...

  • Casual Listener
  • I downloaded the Spotify app while travelling in the UK. Back in Canada now and I'm trying to join a family plan which my wife just started on her account (paid for with my credit card). Even t...
  • Landracepres
  • Casual Listener
  • 1990 Views
  • 2 replies
  • 0 likes
  • 1990 Views
  • 2 replies
  • 0 likes

Wont let me change location and cannot setup family account now

Im set to Australia. I click on change to New Zealand and put in my local credit card, click save but still says im in an Australian account. Need to setup family premium in NZ but cannot until my location changes. Help!!!

  • Newbie
  • Im set to Australia. I click on change to New Zealand and put in my local credit card, click save but still says im in an Australian account. Need to setup family premium in NZ but cannot until my l...
  • Maxim
  • Spotify Star
  • 786 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 786 Views
  • 1 replies
  • 0 likes

Solved!! Premium to Premium for family PAYMENT

Hello everyone! My name's Alessia, I'm Italian! I have a question... so, I'm already a premium user but I'd like to upgrade to Family so that my dad can listen to the music he wants to easily. The thing is: my account renewal is on the 12 of each mon...

  • Newbie
  • Hello everyone! My name's Alessia, I'm Italian! I have a question... so, I'm already a premium user but I'd like to upgrade to Family so that my dad can listen to the music he wants to easily. The t...
  • Maxim
  • Spotify Star
  • 1371 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 1371 Views
  • 1 replies
  • 0 likes

Plan familiar

Una pregunta. ¿Cuando van a resolver el problema que tiene el plan familiar ? Ningún familiar puede utilizar el servicio.

  • Newbie
  • Una pregunta. ¿Cuando van a resolver el problema que tiene el plan familiar ? Ningún familiar puede utilizar el servicio.
  • OviiiOne
  • Community Legend
  • 776 Views
  • 1 replies
  • 0 likes
  • 776 Views
  • 1 replies
  • 0 likes

Spotify Family Premium issue.

Hi, I subscribed to the family premium on late march. On the next renewal date, which is on the end of April, it automatically removes all of the 5 users. Now my families are asking me why is their spotify becomes Free. Anyone knows why is this happe...

  • Newbie
  • Hi, I subscribed to the family premium on late march. On the next renewal date, which is on the end of April, it automatically removes all of the 5 users. Now my families are asking me why is their s...
  • OviiiOne
  • Community Legend
  • 786 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 786 Views
  • 1 replies
  • 0 likes

De familiar a premium por mal cobro

Me cancelaron mi cuenta de Spotify familiar por falta de pago pero al volverla a pagar con otra tarjeta de crédito me cobraron la membresía premium y no es lo que necesito como puedo pagar la diferencia y que me pongan la que siempre he tenido????

  • Newbie
  • Me cancelaron mi cuenta de Spotify familiar por falta de pago pero al volverla a pagar con otra tarjeta de crédito me cobraron la membresía premium y no es lo que necesito como puedo pagar la diferen...
  • OviiiOne
  • Community Legend
  • 752 Views
  • 1 replies
  • 0 likes
  • Account
  • 752 Views
  • 1 replies
  • 0 likes

Facebook Deactivation & Family account

Hi, I am on a premium family account and I created my Spotify account with Facebook. I am no longer using Facebook and I would like to keep Spotify. What should I do?

  • Newbie
  • Hi, I am on a premium family account and I created my Spotify account with Facebook. I am no longer using Facebook and I would like to keep Spotify. What should I do?
  • Maxim
  • Spotify Star
  • 856 Views
  • 1 replies
  • 0 likes
  • 856 Views
  • 1 replies
  • 0 likes

Subscriptions

Hi, I just made my family and I an account to share between us, but when I invite them, they try to accept the invitation but when they try to log in it says that maybe they are already in this family account or in another family account but they are...

  • Newbie
  • Hi, I just made my family and I an account to share between us, but when I invite them, they try to accept the invitation but when they try to log in it says that maybe they are already in this family...
  • Maxim
  • Spotify Star
  • 925 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 925 Views
  • 1 replies
  • 0 likes

Spotify familia

Recientemente tuve un problema Spotify saco a todos los miembros de mi familia que porque no se pudo comprobar su domicilio cuando todos tenemos el mismo ahora que los intento meter de nuevo no se puede que hago??

  • Newbie
  • Recientemente tuve un problema Spotify saco a todos los miembros de mi familia que porque no se pudo comprobar su domicilio cuando todos tenemos el mismo ahora que los intento meter de nuevo no se pu...
  • oparra11
  • Newbie
  • 978 Views
  • 4 replies
  • 0 likes
  • Premium
  • 978 Views
  • 4 replies
  • 0 likes

Solved!! plan familiar

no puedo vincular a mis familiares en el plan premium ya que me sale que no se pudo confirmar la residencia, todos ya estaban vinculados pero de pronto los desvincularon y ya no puedo volver a ponerlos

  • Newbie
  • no puedo vincular a mis familiares en el plan premium ya que me sale que no se pudo confirmar la residencia, todos ya estaban vinculados pero de pronto los desvincularon y ya no puedo volver a ponerl...
  • olmedop
  • Casual Listener
  • 1218 Views
  • 2 replies
  • 0 likes
  • 1218 Views
  • 2 replies
  • 0 likes