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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20231 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179249 Views
32 replies
9 likes
Boa Tarde, Eu sou cliente Spotify desde 2015 e sempre tive o plano familiar pois minha esposa tambem usa, porem eu criei minha conta do spotify pelo facebook e teve alteraçao no plano que devem residir no mesmo endereço, pois bem, como criei minha co...
Boa Tarde, Eu sou cliente Spotify desde 2015 e sempre tive o plano familiar pois minha esposa tambem usa, porem eu criei minha conta do spotify pelo facebook e teve alteraçao no ...
Spotify Star
437 Views
1 replies
0 likes
A minha conta do nada deixou de ser premium, contudo todos os outros membros ligados ao plano família mantiveram sua conta premium normalmente.
A minha conta do nada deixou de ser premium, contudo todos os outros membros ligados ao plano família mantiveram sua conta premium normalmente.
Spotify Star
299 Views
1 replies
0 likes
Hola, hace semanas que de un día para otro spotify eliminó mi suscripción. Mi esposa suscribió y paga el plan familiar premiume. Me ha enviado varias veces el código, pero spotify dice que no puede validar mi dirección. Vivimos en la misma casa y ocu...
Hola, hace semanas que de un día para otro spotify eliminó mi suscripción. Mi esposa suscribió y paga el plan familiar premiume. Me ha enviado varias veces el código, pero spotify dice que no puede v...
Newbie
317 Views
2 replies
0 likes
I was cancelled by family because spotify system was not able to verify my address, but they didn't ask, and I do not find a way to reintroduce my address
I was cancelled by family because spotify system was not able to verify my address, but they didn't ask, and I do not find a way to reintroduce my address
171 Views
0 replies
0 likes
No me puedo unir al plan familiar.Para verificar que resido en el mismo lugar que el administrador de la cuenta me pide calle y numero de calle, pero el administrador no ha puesto en ningun lado esos datos, por lo que no me deja unirme al plan por no...
No me puedo unir al plan familiar. Para verificar que resido en el mismo lugar que el administrador de la cuenta me pide calle y numero de calle, pero el administrador no ha puesto en ningun lado es...
Spotify Star
1833 Views
6 replies
0 likes
I currently have a spotify premium account but I would like to join a family plan. However whenever my brother tries to send me an email invite I don't seem to be getting them. It doesn't show up in my spam folder as well.
I currently have a spotify premium account but I would like to join a family plan. However whenever my brother tries to send me an email invite I don't seem to be getting them. It doesn't show up i...
Roadie
262 Views
1 replies
0 likes
Can't accept invitation as it keeps saying something went wrong - about my 10th time trying and getting sick of it.
Can't accept invitation as it keeps saying something went wrong - about my 10th time trying and getting sick of it.
Roadie
254 Views
1 replies
0 likes
Hi, I cannot add a family member in premium account.It says: Your account is part of a family account. Ask the owner of the premium for Family account to acces your account. BUT: I am the owner and I'm logged in properly. Cornel
Hi, I cannot add a family member in premium account. It says: Your account is part of a family account. Ask the owner of the premium for Family account to acces your account. &n...
Roadie
239 Views
1 replies
0 likes
Hello Spotify Community! I recently moved to Hong Kong and would want to join my flat's Spotify Family subscription. However, my account is currently set to Germany. I was a premium user in Germany before and now, when I try to change to Hong Kong, I...
Hello Spotify Community! I recently moved to Hong Kong and would want to join my flat's Spotify Family subscription. However, my account is currently set to Germany. I was a p...
216 Views
0 replies
0 likes
Keep trying to add my father, who lives in the same house with me, next room actually, but Spotify keep saying that they can't verify his address. I donvt know what else can I do to make you believe that he is my father, and we live in the same house...
...elieve that he is my father, and we live in the same house. You can visit us if you want... Our address is exactly the same, he was a member of my family member already. Somehow suddenly his membership h...
Roadie
339 Views
1 replies
1 likes
We tried to start a Family premium account and altough they tried to send me the invitation mail a houndred times (it is the right adress and its not in my spam sector) i do not get the invitation mail... it is also the mail i use for spotify ... any...
We tried to start a Family premium account and altough they tried to send me the invitation mail a houndred times (it is the right adress and its not in my spam sector) i do not get the invitation m...
Roadie
250 Views
1 replies
0 likes
I've joined a family premium plan (accepted & redeemed). I login to Spotify website & see that my account is already a Family Premium account. I logout & religion to Spotify app & see that ny account is still Free Account. I even uninstalled & reinst...
I've joined a family premium plan (accepted & redeemed). I login to Spotify website & see that my account is already a Family Premium account. I logout & religion to Spotify app & s...
Roadie
429 Views
1 replies
0 likes
Hi all--my husband and I have a Premium for Family plan, with his account as the principal account. I'm currently unable to access premium, as it says that my address could not be verified as being the same as his. We set up our accounts at the same ...
Hi all--my husband and I have a Premium for Family plan, with his account as the principal account. I'm currently unable to access premium, as it says that my address could not be verified as being t...
Roadie
248 Views
1 replies
0 likes
This is the error I get: www.spotify.com is currently unable to handle this request.HTTP ERROR 500
This is the error I get: www.spotify.com is currently unable to handle this request. HTTP ERROR 500
Roadie
175 Views
1 replies
0 likes
Me suscribí a Plan Familiar Premium para que mis hijas tuvieran acceso. He tratado de suscribirlas en el Family sharing pero no ha sido factible pues el sistema indica que sus cuentas tienen registrado que viven en USA, lo cual no es cierto. No he lo...
Me suscribí a Plan Familiar Premium para que mis hijas tuvieran acceso. He tratado de suscribirlas en el Family sharing pero no ha sido factible pues el sistema indica que sus cuentas tienen r...
194 Views
0 replies
0 likes
My family had a premium account and it worked for about two weeks then when I updated my phone I lost Spotify when I re downloaded it I tried to access through Facebook the way u set up but it came up Error any thoughts ?
My family had a premium account and it worked for about two weeks then when I updated my phone I lost Spotify when I re downloaded it I tried to access through Facebook the way u set up but it came u...
146 Views
0 replies
0 likes
Do Spotify Family members have access to other family members' playlists and songs?
Do Spotify Family members have access to other family members' playlists and songs?
Community Legend
416 Views
1 replies
0 likes
Help~the owner sent email invitation several times, my gmail didn't show any invitation mail. Before register Premium for Family, I canceld my Premium. my account is free account now. Is there any other way to get invitation ?
Help~the owner sent email invitation several times, my gmail didn't show any invitation mail. Before register Premium for Family, I canceld my Premium. my account is free account now....
164 Views
0 replies
0 likes
Bonjour, J'aimerai pouvoir profiter du tarif préférentiel déstiné aux étudiants étant donné que je suis moi-même étudiant en première année de classe préparatoire. Le problème étant que les classes préparatoires se font en lycée et non pas en univers...
Bonjour, J'aimerai pouvoir profiter du tarif préférentiel déstiné aux étudiants étant donné que je suis moi-même étudiant en première année de classe préparatoire. Le problème étant que les ...
1544 Views
0 replies
10 likes
I somehow cannot connect my account to our family premium account because it says that Spotify cannot verify that I live at the same address. What can I do to change that?
I somehow cannot connect my account to our family premium account because it says that Spotify cannot verify that I live at the same address. What can I do to change that?
351 Views
0 replies
0 likes
