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Please see below the most popular frequently asked questions.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168032 Views
  • 32 replies
  • 9 likes
  • 168032 Views
  • 32 replies
  • 9 likes

Paid but not working

Hay guys. Have a little Problem. I've paid for premium with a gift Card a few Days ago and now i can't skip songs on my spotifyaccount and it says i have to get premium to do that. What can i do now?

  • Newbie
  • Hay guys. Have a little Problem. I've paid for premium with a gift Card a few Days ago and now i can't skip songs on my spotifyaccount and it says i have to get premium to do that. What can i do now?
  • Bittencourt
  • Spotify Star
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

How to gift a subscription to my little brother.

My brother and I are 18 years apart. He just turned 14 and I want to gift him Spotify. He lives with me part time through the year and the other with another family member in another state. So he is both a student and a family member... Both options ...

  • Newbie
  • My brother and I are 18 years apart. He just turned 14 and I want to gift him Spotify. He lives with me part time through the year and the other with another family member in another state. So he i...
  • Maxim
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Can i merge standard accounts with a premium family account?

Does anyone know if i am able to merge standard accounts into a Premium Family account?My other family members have standard accounts not premium accounts and i am wondering if they can still be merged even though their accounts are standard?

  • Newbie
  • Does anyone know if i am able to merge standard accounts into a Premium Family account? My other family members have standard accounts not premium accounts and i am wondering if they can still b...
  • eblackrose00
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Choose File buttom did not work ?

I didint chose file on pay page. But my bank let this pay. I didnt click "choose file" buttom ? Why

  • Newbie
  • I didint chose file on pay page. But my bank let this pay. I didnt click "choose file" buttom ? Why
  • 143 Views
  • 0 replies
  • 1 likes
  • 143 Views
  • 0 replies
  • 1 likes

Why U kicking my family ?

Why isn't there a way to contact you??

  • Casual Listener
  • Why isn't there a way to contact you?? <message snipped for language>
  • Jacob
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Sign up page error

I was going to sign up for 3 months at $9.99 offer. Instead I clicked on the wrong deal (I have butter fingers) and got charged for the month. It doesn't tell you what you're signing up for until the very last confirmation page. Who do I contact to g...

  • Newbie
  • I was going to sign up for 3 months at $9.99 offer. Instead I clicked on the wrong deal (I have butter fingers) and got charged for the month. It doesn't tell you what you're signing up for until the...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

No me reconoce como familiar

Hola alguien sabe porque spotify no me acepta mi dirección? quiero que mi hijo se suscriba a mi cuenta familiar ambos vivimos en la misma casa pero spotify dice que no puede verificarlo, estoy bastante molesto con esto.

  • Newbie
  • Hola alguien sabe porque spotify no me acepta mi dirección? quiero que mi hijo se suscriba a mi cuenta familiar ambos vivimos en la misma casa pero spotify dice que no puede verificarlo, estoy bastan...
  • Jmario1
  • Newbie
  • 728 Views
  • 4 replies
  • 3 likes
  • 728 Views
  • 4 replies
  • 3 likes

Aile premiumun var gözüküyor ama şarkıları geçemiyorum

Merhabalar. Aile premiumu aldım. Onaylandı. Sarkıları felan indirebiliyorum sıkıntısız ancak şarkıları değistirirken Premiumunuz yok uyarısı veriyor.

  • Newbie
  • Merhabalar. Aile premiumu aldım. Onaylandı. Sarkıları felan indirebiliyorum sıkıntısız ancak şarkıları değistirirken Premiumunuz yok uyarısı veriyor.
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Solved!! Administrador do Premium for Family

Fiz a assinatura do plano premium for family, e a conta que uso pra escultar minhas musicas é a do administrador, pois sou eu que pago, porem quando quero ativar o modo aleatorio ou voltar a uma musica, aparece o banner para assinar o plano premium, ...

  • Casual Listener
  • Fiz a assinatura do plano premium for family, e a conta que uso pra escultar minhas musicas é a do administrador, pois sou eu que pago, porem quando quero ativar o modo aleatorio ou voltar a uma m...
  • Bittencourt
  • Spotify Star
  • 506 Views
  • 6 replies
  • 0 likes
  • 506 Views
  • 6 replies
  • 0 likes

Family Premium problems with playing multiple accounts within same household

I have premium family. There are two account users. When I am listening to music and the other user then plays their own music it tunrs mine of and come up with the erro message "Playback Paused: Your account is in use somewhere else" As I am paying ...

  • Newbie
  • I have premium family.  There are two account users.  When I am listening to music and the other user then plays their own music it tunrs mine of and come up with the erro message "P...
  • Maxim
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family

Boa tarde!Estou tendo problemas ao conectar as contas de meus familiares; mesmo morando no mesmo endereço que eu, consta o contrário ao finalizar o questionário para reativar a conta deles.Fico no aguardo, desde já, obrigada.

  • Newbie
  • Boa tarde! Estou tendo problemas ao conectar as contas de meus familiares; mesmo morando no mesmo endereço que eu, consta o contrário ao finalizar o questionário para reativar a conta deles. Fico n...
  • irvingo
  • Newbie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Family Premium

I recently joined my family's premium account, and in the app it says I have premium, but I don't have access to all the premium features. I do not have unlimited skips, which is quite annoying when I have so many songs on one playlist. Can anyone he...

  • Casual Listener
  • I recently joined my family's premium account, and in the app it says I have premium, but I don't have access to all the premium features. I do not have unlimited skips, which is quite annoying w...
  • BeachedSalad
  • Casual Listener
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! Spotify family

Hello,My dad got a spotify family account and invited my sister and me. On our accounts there are no problems. But on his account he can download songs but not skip them all and is still asked to get a premium account.Thanks for the help!

  • Newbie
  • Hello, My dad got a spotify family account and invited my sister and me. On our accounts there are no problems. But on his account he can download songs but not skip them all and is still asked to g...
  • Maxim
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

My wife doesn't get a mail about joining our familyaccount

I have, at least 10 times, sent my wife a mail from Spotify's website so that she can confirm my invitation to join me and the familyaccount but she doesn't receive any mail at all. Anybody how knows what to do? / Mikael

  • Casual Listener
  • I have, at least 10 times, sent my wife a mail from Spotify's website so that she can  confirm my invitation to join me and the familyaccount but she doesn't receive any mail at all. Anybody h...
  • Mickeasb
  • Casual Listener
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problemas ao renovar assinatura plano familiar

Bom dia. Houve um problema com o meu cartão de crédito e demorei cerca de 5 dias para adicionar um novo para abatimento da assinatura. Nesse meio tempo todos os membros inscritos no meu plano familiar estavam usando o app tranquilamente. No entanto, ...

  • Casual Listener
  • Bom dia. Houve um problema com o meu cartão de crédito e demorei cerca de 5 dias para adicionar um novo para abatimento da assinatura. Nesse meio tempo todos os membros inscritos no meu plano familia...
  • Bittencourt
  • Spotify Star
  • 1208 Views
  • 2 replies
  • 0 likes
  • 1208 Views
  • 2 replies
  • 0 likes

Superuser Contribution Aile hesabımı doğrularken yanlış bilgi girdim!

Aile hesabımı doğrulama maili'ne yanlış cevap verdim, doğrulama hatası nedeniyle tekrar aile hesabına geçemiyorum ne yapmalıyım?

  • Newbie
  • Aile hesabımı doğrulama maili'ne yanlış cevap verdim, doğrulama hatası nedeniyle tekrar aile hesabına geçemiyorum ne yapmalıyım?
  • ahmetnecati
  • Newbie
  • 673 Views
  • 2 replies
  • 0 likes
  • 673 Views
  • 2 replies
  • 0 likes

Superuser Contribution Invitation fail

My sister invited me with the premium for family but I just dont receive the mail.we tried it several times but it still doesnt work. can someone help me plz

  • Newbie
  • My sister invited me with the premium for family but I just dont receive the mail. we tried it several times but it still doesnt work.   can someone help me plz
  • os_karr
  • Newbie
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Family Premium address problem

Hi, I need help with my Family Account. I can't remember the exact address I did key in on my account. Now I am having problems adding a member. Help please.

  • Casual Listener
  • Hi, I need help with my Family Account. I can't remember the exact address I did key in on my account. Now I am having problems adding a member. Help please.
  • JulianA_Bogota
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes