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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140003 Views
  • 32 replies
  • 8 likes
  • 140003 Views
  • 32 replies
  • 8 likes

Change Administrator

How to change the administrador (Plan Premium Familiar)?Como mudar o administrador do Plano Familiar?

  • Newbie
  • How to change the administrador (Plan Premium Familiar)? Como mudar o administrador do Plano Familiar?
  • Maxim
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Family subscription

Hi, I have a family subscription since last year, my mom is the one that administrate the account, yesterday Spotify informed us that we (my brother and I) were not longer at this subscription because they couldnt confirm our addres, but we have the ...

  • Newbie
  • Hi, I have a family subscription since last year, my mom is the one that administrate the account, yesterday Spotify informed us that we (my brother and I) were not longer at this subscription b...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Don't receive family invite

My father sent me a spotify for family invite, but i have not recieved it. He sent the invite at least 10 times. I am sure he sent it to the right mail adress. I have a premium account. thank you for helping

  • Newbie
  • My father sent me a spotify for family invite, but i have not recieved it. He sent the invite at least 10 times. I am sure he sent it to the right mail adress. I have a premium account.  t...
  • hojer49
  • Newbie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Re: Discover Weekly - Post your feedback here

HiI have a family subscription and I live in the United Kingdom. My daughter resides at my UK address but recently moved to Canada for school. She recently installed Spotify on her phone and setup a free spotify account in Canada.I sent her a family ...

  • Newbie
  • Hi I have a family subscription and I live in the United Kingdom. My daughter resides at my UK address but recently moved to Canada for school.   She recently installed Spotify on her phone a...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Solved!! Students in a Family plan, leaving home for Some months : what will happend ?

Hi Spotify, I would like to subscribe to Family Plan for ME, Wife and 2 daughters currently students, all officially (fiscal POV !) living at family home. One already move to U.S for a 6 months intership, the second will move in coming days for 3 mon...

  • Casual Listener
  • Hi Spotify, I would like to subscribe to Family Plan for ME, Wife and 2 daughters currently students, all officially (fiscal POV !) living at family  home. One already move to U.S for a 6 m...
  • b_cusey
  • Casual Listener
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

Trying to invite my 2 boys to spotify premium family but they do not get the invitemail

I am trying to invite my 2 boys to the spotify premium family account but they dont get any mail form the invite. Why dont they get the invitemail? Best Regards Rune Roligheten

  • Newbie
  • I am trying to invite my 2 boys to the spotify premium family account but they dont get any mail form the invite. Why dont they get the invitemail?   Best Regards Rune Roligheten
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

PREMIUM FAMILIA SE ME DESCONECTA

hola a todos queria preguntarles si a ustedes tambien les ha pasado lo mismo y como han resuelto. mi esposo abrio una cuenta premium familia para los dos hace 5 dias. me hizo la invitación, yo acepte y accedi a mi cuenta y todo iba bien. algunas hora...

  • Newbie
  • hola a todos queria preguntarles si a ustedes tambien les ha pasado lo mismo y como han resuelto. mi esposo abrio una cuenta premium familia para los dos hace 5 dias. me hizo la invitación, yo acepte...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Family - beheerder

Beste,Ik ben de beheerder van premium for Family, maar in het account overzicht staat mijn vader z'n naam als beheerder... hoe komt dit? Hoe kan ik dit veranderen? Bedankt!

  • Newbie
  • Beste, Ik ben de beheerder van premium for Family, maar in het account overzicht staat mijn vader z'n naam als beheerder... hoe komt dit? Hoe kan ik dit veranderen?   Bedankt!
  • 377 Views
  • 0 replies
  • 4 likes
  • 377 Views
  • 0 replies
  • 4 likes

Solved!! Probleme beim Einladen in die Familiengruppe

hi nachdem jetzt alle Mitglieder meiner Familie aus dem Bestand rausgeflogen sind kann ich jetzt diese nicht mehr einladen. Habe neue Einladungen verschickt. Aber alle scheitern jetzt an Registierung mit der Fehlermeldung das die Adresse vom Hauptnut...

  • Newbie
  • ...egistierung mit der Fehlermeldung das die Adresse vom Hauptnutzer, also ich nicht übereinstimmt.   "du kannst diesen Premium Family Konto nicht beitreten. Wir konnten nicht bestätigen, dass du a...
  • Ischia2017
  • Regular
  • 22786 Views
  • 26 replies
  • 1 likes
  • 22786 Views
  • 26 replies
  • 1 likes

family premium konto wurde durch free ersetzt

Liebe Spotify-Freunde, ich habe ein Problem.Seit einer Woche funktioniert mein Family-Premium-Account nich mehr, obwohl ich immernoch Teil der "Spotify-Family" bin und alle Adressen und E-mails bestätigt habe und von Spotify wurden sie verifiziert. M...

  • Newbie
  • Liebe Spotify-Freunde,   ich habe ein Problem. Seit einer Woche funktioniert mein Family-Premium-Account nich mehr, obwohl ich immernoch Teil der "Spotify-Family" bin und alle A...
  • 5chm17h0
  • Newbie
  • 1570 Views
  • 2 replies
  • 0 likes
  • Free
    Help
    Premium
  • 1570 Views
  • 2 replies
  • 0 likes

Problemas con Plan Familiar Premium

Buenos dias¡ Tengo problemas con el administrados del plan familiar, ¿que puedo hacer?. La persona que me sale como administrador es uno de los miembros, no yo , que soy la persona titular del Plan Familiar. A esta persona le intento enviar la invita...

  • Newbie
  • Buenos dias¡   Tengo problemas con el administrados del plan familiar, ¿que puedo hacer?.  La persona que me sale como administrador es uno de los miembros, no yo , que soy la persona ti...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Displayed Name Premium For Family Issue

Hi,I just noticed that my name (the one on the top of the list) displayed on my list of premium for family is not correct. It was may nephew's name not mine. And there's is no way to change the name because it's uneditable. Can you help me on how to ...

  • Newbie
  • Hi, I just noticed that my name (the one on the top of the list) displayed on my list of premium for family is not correct. It was may nephew's name not mine. And there's is no way to change the n...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Tengo una suscripcion familiar y nadie puede usarla

Tengo una suscripcion familiar y nadie puede usarla, trato de cancelarla y me parece error, me podrian devolver la plata si no podemos usar este servicio por favor.

  • Newbie
  • Tengo una suscripcion familiar y nadie puede usarla, trato de cancelarla y me parece error, me podrian devolver la plata si no podemos usar este servicio por favor.
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

My 2 family member kicked.

İ'm using spotify family about years.i have a premium family membership.but my brother and sister got message " you're free user now" and i can't invite them because "we couldnt your adress bla bla. ITS MY FAMILY. İf this not work as before. There is...

  • Newbie
  • İ'm using spotify family about years.i have a premium family membership.but my brother and sister got message " you're free user now" and i can't invite them because "we couldnt your adress bla bla....
  • Bittencourt
  • Spotify Star
  • 220 Views
  • 2 replies
  • 1 likes
  • 220 Views
  • 2 replies
  • 1 likes

Não consigo entrar em um plano familiar por causa do endereço.

Olá, Não estou conseguindo entrar na conta familiar do meu parente que mora no mesmo endereço que eu.Aparece a mensagem "Não foi possível verificar que o seu endereço é o mesmo que o do Administrador do Plano Familiar." Alguém pode me ajudar?Obrigada

  • Newbie
  • Olá,   Não estou conseguindo entrar na conta familiar do meu parente que mora no mesmo endereço que eu. Aparece a mensagem "Não foi possível verificar que o seu endereço é o mesmo que o do Ad...
  • Bittencourt
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Mi hermano no puede acceder a la cuenta familiar!

Hola, hace meses que me suscribi al plan familiar de spotify y hace unos días me mandaron un mail porque no pudieron confirmar la dirección de mi hermano. Entonces ahora su cuenta se regresó al Spotify gratis y estamos tratando de regresarlo a la cue...

  • Newbie
  • Hola, hace meses que me suscribi al plan familiar de spotify y hace unos días me mandaron un mail porque no pudieron confirmar la dirección de mi hermano. Entonces ahora su cuenta se regresó al Spoti...
  • cristianSuarez
  • Newbie
  • 392 Views
  • 3 replies
  • 0 likes
  • 392 Views
  • 3 replies
  • 0 likes

Missing playlist

This evening I added my mother to my premium account. However I then had to log into my own account which I never have to do and my recent play list has disappeared. Also the album I downloaded for my mother on her account is now downloaded onto my a...

  • Visitor
  • This evening I added my mother to my premium account. However I then had to log into my own account which I never have to do and my recent play list has disappeared. Also the album I downloaded for m...
  • 88 Views
  • 0 replies
  • 0 likes
  • 88 Views
  • 0 replies
  • 0 likes

Family Member

Hey,my husband wanted to add me as a Family-Member but it did't work.It said, Spotify couldn't confirm, that we live at the same place.But we do, please help...:(

  • Newbie
  • Hey, my husband wanted to add me as a Family-Member but it did't work. It said, Spotify couldn't confirm, that we live at the same place. But we do, please help...:(
  • pabm122
  • Casual Listener
  • 262 Views
  • 3 replies
  • 1 likes
  • 262 Views
  • 3 replies
  • 1 likes

Change name in the Premium Family List

Hello, how can I change the name over 'You' when I click the Manage Accounts? Not sure how it happened but the displayed name is not mine.

  • Newbie
  • Hello, how can I change the name over 'You' when I click the Manage Accounts? Not sure how it happened but the displayed name is not mine.
  • 161 Views
  • 0 replies
  • 2 likes
  • 161 Views
  • 0 replies
  • 2 likes

Suppression de l'abonnement...

Bonjour, je suis dans le compte Spotify famille de ma soeur et de mon frère, un jour en me connectanr, j'ai vu que j'avais été remis au compte free.Je n'arrives plus retourner dans l'abonnement, ça m'indique qu'ils n'arrivent pas à prouver qu'on habi...

  • Newbie
  • Bonjour, je suis dans le compte Spotify famille de ma soeur et de mon frère, un jour en me connectanr, j'ai vu que j'avais été remis au compte free. Je n'arrives plus retourner dans l'abonnement, ça...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes