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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 152991 Views
  • 32 replies
  • 9 likes
  • 152991 Views
  • 32 replies
  • 9 likes

Lost my premium family account configuration

I have a family subscription which I used for a few months on my amazon echo dot. A few days ago the dot starts responding that my account is not premium. My son checked and I was no longer associated to his account for some reason so he sent me the ...

  • Newbie
  • I have a family subscription which I used for a few months on my amazon echo dot.  A few days ago the dot starts responding that my account is not premium.  My son checked and I was no l...
  • Garibo
  • Newbie
  • 372 Views
  • 1 replies
  • 3 likes
  • 372 Views
  • 1 replies
  • 3 likes

Like upgrade to family but prepaid 1 year

I'd like to upgrade my premium account to the family plan but I've already prepaid premium for a whole year (family wasn't released yet). Is it possible to upgrade somehow without losing whats left of my premium subscription?

  • Newbie
  • I'd like to upgrade my premium account to the family plan but I've already prepaid premium for a whole year (family wasn't released yet). Is it possible to upgrade somehow without losing whats left o...
  • 292 Views
  • 0 replies
  • 5 likes
  • 292 Views
  • 0 replies
  • 5 likes

Buscar dirección

Voy a cambiar a un suscriptor de mi cuenta spotify premium y quiero ver qué dirección fue la que puse para todos ya que no la recuerdo exactamente. Donde la podría buscar? Gracias :))

  • Regular
  • Voy a cambiar a un suscriptor de mi cuenta spotify premium y quiero ver qué dirección fue la que puse para todos ya que no la recuerdo exactamente. Donde la podría buscar? Gracias :))
  • Gomzvaleria
  • Regular
  • 368 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 368 Views
  • 2 replies
  • 0 likes

Family plan and Sonos.

Greetings.We have a family account and despite having 3 seprate profiles. I keep getting booted off at work when my son or wife play the sonos at home under there account(s).The controler at home shows there account as logged in, and my work computer...

  • Casual Listener
  • Greetings. We have a family account and despite having 3 seprate profiles.  I keep getting booted off at work when my son or wife play the sonos at home under there account(s). The controler a...
  • osornios
  • Spotify Star
  • 1595 Views
  • 5 replies
  • 0 likes
  • 1595 Views
  • 5 replies
  • 0 likes

Superuser Contribution Problems connecting to Premium Family

Hi,I have had Spotify Premium for 5 years now and then my brother fixed Premium Family for us siblings (we all live in the same house). I got invited and connected to that but after a month I got an email requesting me to verify my address. I verifie...

  • Newbie
  • Hi, I have had Spotify Premium for 5 years now and then my brother fixed Premium Family for us siblings (we all live in the same house). I got invited and connected to that but after a month I got a...
  • vianaandreza02
  • Newbie
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

Spotify Familienmitglieder einfach gelöscht!

Hallo! Bei unserem Account wurden die Familienmitglieder einfach so grundlos gelöscht.Ich kann sie nicht wieder hinzufügen. Es kommt immer wieder die Meldung, dass die Adressdaten angeblich nicht mehr übereinstimmen.Komischerweise hat es aber c.a. 1 ...

  • Newbie
  • ...ann, dass ich das nicht nach einem Jahr WIEDER machen muss, weil Spotify einfach fröhlich User aus dem Family-Account löscht!!! Für 5 Familienmitglieder und c.a. 10 Endgeräte ist das echt ein Haufen A...
  • volkere
  • Regular
  • 13767 Views
  • 32 replies
  • 4 likes
  • 13767 Views
  • 32 replies
  • 4 likes

Where to find the family subscription address ?

Hi, I'm adding a new member to my family subscription, sadly I don't remember exactly what was the address I use at the beggining... Anyone knows where I can find the exact address I used at the first time? Rgds.

  • Newbie
  • Hi,   I'm adding a new member to my family subscription, sadly I don't remember exactly what was the address I use at the beggining...   Anyone knows where I can find the exact a...
  • user-removed
  • Not applicable
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

Quando será o upgrade?

Quanto demora para a conta livre ser contemplada para premium? Paguei há um dia no cartão de crédito. Pagamento já liberado.

  • Newbie
  • Quanto demora para a conta livre ser contemplada para premium? Paguei há um dia no cartão de crédito. Pagamento já liberado.
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

bei mir wurde zwei mal abgebucht

hallo , ich habe eine frage warum bei meinem account zwei mal abgebucht wird obwohl ich nur spotify family habe ? vllt kann mir jemand helfen

  • Newbie
  • hallo ,   ich habe eine frage warum bei meinem account zwei mal abgebucht wird obwohl ich nur spotify family habe ?   vllt kann mir jemand helfen  
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problema con cuenta spotify plan familiar premium

Mi cuenta "premium" no me permite quitar el aleatorio en las canciones y solo me deja cambiar de cancion un numero determinado de veces, con la respuesta: "haz decubierto una funcion premium"pero sou premium!!!

  • Newbie
  • Mi cuenta "premium" no me permite quitar el aleatorio en las canciones y solo me deja cambiar de cancion un numero determinado de veces, con la respuesta: "haz decubierto una funcion premium" pero s...
  • Yorqui
  • Newbie
  • 592 Views
  • 2 replies
  • 0 likes
  • 592 Views
  • 2 replies
  • 0 likes

Solved!! Passadas limitadas

Boa noite,Adquiri o plano familiar e consigo baixar as playlists e ouvir offline, entretanto ainda há limites para "pular" as músicas e quando tento passar aparece uma mensagem falando que é um benefício premium e que eu deveria adquiri-lo para que a...

  • Casual Listener
  • Boa noite, Adquiri o plano familiar e consigo baixar as playlists e ouvir offline, entretanto ainda há limites para "pular" as músicas e quando tento passar aparece uma mensagem falando que é um ben...
  • Bittencourt
  • Spotify Star
  • 291 Views
  • 3 replies
  • 0 likes
  • 291 Views
  • 3 replies
  • 0 likes

Hauptmitglied von Premium Family

Wenn ich mich einlogge, erscheint immer, wenden Sie sich an das Hauptmitglied.Aber das bin ich selbst. Wie komme ich an die Daten?

  • Newbie
  • Wenn ich mich einlogge, erscheint immer, wenden Sie sich an das Hauptmitglied. Aber das bin ich selbst. Wie komme ich an die Daten?  
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Can't See My All Family Members

Hello to everyone.Today tree of my family members told ne that their accounts gone free version of Spotify.I checked it on my account page but there was only two of member slots were there.Why is this happening, can you tell me what I need to do?I al...

  • Casual Listener
  • Hello to everyone. Today tree of my family members told ne that their accounts gone free version of Spotify. I checked it on my account page but there was only two of member slots were there. W...
  • snmzyiit
  • Casual Listener
  • 450 Views
  • 1 replies
  • 1 likes
  • 450 Views
  • 1 replies
  • 1 likes

Superuser Contribution New to Spotify Premium. Do my kids have to create new playlists?

I have switched to spotify premium and my kids are happy to have their own account, but upset that they have to make all new playlists. All I can figure out is how to follow their old lists from our main account but they can't edit them. Is there a w...

  • Newbie
  • I have switched to spotify premium and my kids are happy to have their own account, but upset that they have to make all new playlists.  All I can figure out is how to follow their old lists fro...
  • MonicaM_Bogota
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Validation failed even if I entered the same address

We're getting fed up after trying to fill in the address over and over again. We have entered exactly the same address, I dont understand why is the validation still failed.

  • Casual Listener
  • We're getting fed up after trying to fill in the address over and over again. We have entered exactly the same address, I dont understand why is the validation still failed.
  • MonicaM_Bogota
  • Roadie
  • 420 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium family question

hello guys my dad has a premium for family. but my parents are devorsed. and i'm official registered at my mom's. so i my official adres is difrent than my dad's premium adres. but were still family so my question is. if i would use my dad's adres wo...

  • Newbie
  • hello guys   my dad has a premium for family. but my parents are devorsed. and i'm official registered at my mom's. so i my official adres is difrent than my dad's premium adres....
  • MonicaM_Bogota
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution PLAN FAMILIAR - NO SE PUEDEN CONECTAR

Hola, mi esposo y mi hermano que viven en mi misma casa fuero eliminados de mi plan familiar. Es obvio que compartimos la misma casa por lo que no entiendo no pudieron confirmar su residencia.Cómo se puede recuperar esto para ellos?

  • Newbie
  • Hola, mi esposo y mi hermano que viven en mi misma casa fuero eliminados de mi plan familiar. Es obvio que compartimos la misma casa por lo que no entiendo no pudieron confirmar su residencia. Cómo ...
  • MonicaM_Bogota
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Fui excluído do plano familiar de minha esposa.

Pela segunda vez minha tive problemas com a conta familiar, no começo do ano minha mulher que foi excluida do plano, Agora fui eu. O que ocorre, pois moramos no mesmo endereço mas sempre um dos dois é retiradao do plano.

  • Casual Listener
  • Pela segunda vez minha tive problemas com a conta familiar, no começo do ano minha mulher que foi excluida do plano, Agora fui eu. O que ocorre, pois moramos no mesmo endereço mas sempre um dos dois ...
  • Bittencourt
  • Spotify Star
  • 484 Views
  • 3 replies
  • 0 likes
  • 484 Views
  • 3 replies
  • 0 likes