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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139626 Views
  • 32 replies
  • 8 likes
  • 139626 Views
  • 32 replies
  • 8 likes

Solved!! Family member was kicked out and cannot re-join

Hi guys, my wife was kicked out of my family list. I sent here a new invitation, but she cannot join - because Spotify won´t accept the home adress she is living.But I can guarantee, my wife is living at the same place like me What can I do? ThanksAn...

  • Casual Listener
  • Hi guys,   my wife was kicked out of my family list.   I sent here a new invitation, but she cannot join - because Spotify won´t accept the home adress she is living. But I can g...
  • casanoffi
  • Casual Listener
  • 1387 Views
  • 2 replies
  • 0 likes
  • 1387 Views
  • 2 replies
  • 0 likes

Move from Premium to Family Premium

Hi there! I am a premium member with Spotify but I would like to join my family's Family premium membership. When I try to accept the invitation it doesn't let me as I already have a premium account. How can I join my family premium account? Do I nee...

  • Newbie
  • Hi there!   I am a premium member with Spotify but I would like to join my family's Family premium membership. When I try to accept the invitation it doesn't let me as I already have a p...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Spotify Family gleich Addresse

Hallo, ich habe seit ungefähr 6 Monaten Spotify Family über meine Mama. Leider wurde mir der Zugang jetzt (nach 6 Monaten...) gecancelt mit der Begründung, dass wir nicht die gleich Adresse hätten. Das stimmt aber nicht, ich könnte sogar ein Foto mei...

  • Casual Listener
  •   Hallo,     ich habe seit ungefähr 6 Monaten Spotify Family über meine Mama. Leider wurde mir der Zugang jetzt (nach 6 Monaten...) gecancelt mit der Begründung, dass wir nicht d...
  • xfriskeex
  • Newbie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Family members were kicked out

My brother and my sister were kicked out from our family premium plan because Spotify cannot identify that they share a physical address with me. I tried to reinclude them (as I am the one who started this suscription) by sending invitation letter, b...

  • Newbie
  • My brother and my sister were kicked out from our family premium plan because Spotify cannot identify that they share a physical address with me.   I tried to reinclude them (as I am the one w...
  • VicAlonso
  • Casual Listener
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Administrador

Boa noite,como deletar um administrador? 

  • Newbie
  • Boa noite, como deletar um administrador?  
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Re: Multiple Family User listening at the same time

I signed up for the family subscription assuming that meant we could all listen to our own music at the same time and not be bumping each other out. This is a terrible set up if we still can only listen one at a time. Will be cancelling subscription.

  • Casual Listener
  • I signed up for the family subscription assuming that meant we could all listen to our own music at the same time and not be bumping each other out.  This is a terrible set up if we still can o...
  • Melissavasilcin
  • Casual Listener
  • 550 Views
  • 4 replies
  • 0 likes
  • 550 Views
  • 4 replies
  • 0 likes

Solved!! Disconto em cartão de débito

Eu sou assinante do plano Premium familiar e esse mês não tô conseguindo descontar de jeito nenhum com o cartão de crédito, queria tentar o cartão de débito tem como?

  • Newbie
  • Eu sou assinante do plano Premium familiar e esse mês não tô conseguindo descontar de jeito nenhum com o cartão de crédito, queria tentar o cartão de débito tem como?
  • Bittencourt
  • Spotify Star
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Dificuldade para adicionar um membro

Eu assinei o plano familia e enviei um convite para um convidado, porem ele nao recebeu o convite, nós colocamos o meu código do recibo na aba resgatar dele e aparece que não foi possível, como posso resolver isso?

  • Newbie
  • Eu assinei o plano familia e enviei um convite para um convidado, porem ele nao recebeu o convite, nós colocamos o meu código do recibo na aba resgatar dele e aparece que não foi possível, como posso...
  • Bittencourt
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Uso do plano família

Se eu ativar o plano familia as pessoas que moram comigo vão poder acessar as contas adjacentes dos seus celulares e locais de trabalho?

  • Newbie
  • Se eu ativar o plano familia as pessoas que moram comigo vão poder acessar as contas adjacentes dos seus celulares e locais de trabalho?
  • Bittencourt
  • Spotify Star
  • 156 Views
  • 2 replies
  • 0 likes
  • 156 Views
  • 2 replies
  • 0 likes

problemas con inicio de sesion

buenos dias,bueno vengo ah pedirles ayuda,pague mi spotify premiun hace dos semanas,todo iba muy bien descargue musica,y la estuve disfrutando solamente por un dia,el dia siguiente de mi sucripcion premiun me cerro sesion automaticamente,cuando inten...

  • Newbie
  • buenos dias,bueno vengo ah pedirles ayuda,pague mi spotify premiun hace dos semanas,todo iba muy bien descargue musica,y la estuve disfrutando solamente por un dia,el dia siguiente de mi sucripcion p...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Problemas con el Pago

Me aparece a diario que mi pago no paso, que actualice mis datos, uso esa tarjeta a diario en internet y establecimientos y no he tenido ningun problema mas que aqui. Trato de actualizarlos, volviendo a subir mi tarjeta y otras y me dice que no se pu...

  • Newbie
  • Me aparece a diario que mi pago no paso, que actualice mis datos,  uso esa tarjeta a diario en internet y establecimientos y no he tenido ningun problema mas que aqui.   Trato de actuali...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Spotify kann den Wohnort nicht bestätigen

Hallo zusammen, Ich habe auch eine Spotify Family gegründet und habe meine WG eingeladen, da wir alle unter einen Dach wohnen geht das ja klar. Doch das Problem ist, dass sie meiner Family nicht beitreten können.Die Fehlermeldung besagt, dass Spotify...

  • Casual Listener
  • Hallo zusammen,   Ich habe auch eine Spotify Family gegründet und habe meine WG eingeladen, da wir alle unter einen Dach wohnen geht das ja klar.   Doch das Problem ist, dass sie m...
  • Maxim
  • Spotify Star
  • 4848 Views
  • 5 replies
  • 0 likes
  • Adresse
    anschrift
    Family Plan
    problem
    Spotify
    Verificaton
  • 4848 Views
  • 5 replies
  • 0 likes

Verifizierungsemail - Erneute Zusendung

Guten Tag, Ich habe keine Verifizierungsemail erhalten da in meinem Spotify-Acc eine falsche E-Mail verbucht ist. (Ich melde mich über Facebook an). Ein E-Mailadressenwechsel meiner Facebook E-Mail wurde von meinem Spotify-Konto nicht übernommen. Nun...

  • Newbie
  • Guten Tag,   Ich habe keine Verifizierungsemail erhalten da in meinem Spotify-Acc eine falsche E-Mail verbucht ist. (Ich melde mich über Facebook an). Ein E-Mailadressenwechsel meiner Facebook...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

How to edit the Post Code?

The field isn't available on the "Edit Profile" section. Only in the Overview I can see that it's empty. Does anybody know how to edit?Thanks!!!

  • Visitor
  • The field isn't available on the "Edit Profile" section. Only in the Overview I can see that it's empty. Does anybody know how to edit? Thanks!!!  
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Spotify öğrenci indirimi neden olmuyor

ben 3 gün önce başvuru yaptım fakat sadece oğrenci kimlik kartımı atmıştım sanırım o yüzden kabul edilmedi, dün tekrar başvuru yaptım ve öğrenci bilgilerimle transkripti de ekledim, yine de öğrenci olduğunuz doğrulanmadı diyor, bu yıl hazırlık sınıfı...

  • Casual Listener
  • ben 3 gün önce başvuru yaptım fakat sadece oğrenci kimlik kartımı atmıştım sanırım o yüzden kabul edilmedi, dün tekrar başvuru yaptım ve öğrenci bilgilerimle transkripti de ekledim, yine de öğrenci o...
  • 738 Views
  • 0 replies
  • 0 likes
  • 738 Views
  • 0 replies
  • 0 likes

Afgemeld premium family

Hee ik blijf afgemeld worden voor me premium family account, ondanks dat ik op het zelfde adres als mijn broer woon. Ik wil spotify hier zelf over bellen, maar ik kan nergens een telefoon nummer vinden ook.

  • Newbie
  • Hee ik blijf afgemeld worden voor me premium family account, ondanks dat ik op het zelfde adres als mijn broer woon. Ik wil spotify hier zelf over bellen, maar ik kan nergens een telefoon nummer v...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Wife got kicked out of Spotify Family

When trying to re-register her it displays. "You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder." Can someone please help?

  • Casual Listener
  • When trying to re-register her it displays. "You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder."   Can someone p...
  • Xtian1911
  • Casual Listener
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

Solved!! Premium Family Question

My friends and I have signed up for premium family accounts for like 3 years. For some reason it would delete one of my friends itself these months. Always the same person. Is it something wrong with his account or his problem?I added him and it succ...

  • Newbie
  • My friends and I have signed up for premium family accounts for like 3 years. For some reason it would delete one of my friends itself these months. Always the same person. Is it something wrong w...
  • osornios
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Family Members Gone After Re-Activating Premium for Family

Our family has been using the Premium for Family subscription for about 4 months, no problem whatsoever, however we terminated our subscription due to the card we had it under expiring, this was a few days ago, and now when I went in to re-activate o...

  • Newbie
  • Our family has been using the Premium for Family subscription for about 4 months, no problem whatsoever, however we terminated our subscription due to the card we had it under expiring, this was a f...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Familienzugang, Familie fliegt raus. Warum?

Hallo,Meine Familie fliegt raus aber ich weiß nicht warum. Angeblich stimmt die Postleitzahl nicht?Ich melde mich über Facebook an...

  • Newbie
  • Hallo, Meine Familie fliegt raus aber ich weiß nicht warum. Angeblich stimmt die Postleitzahl nicht? Ich melde mich über Facebook an...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes