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Forum Posts

Superuser Contribution Husband added me to family acct...when I sign in 0 playlists

Hello, My husband just upgraded his account (that we were co-using) to the family membership. I was invited and accepted the invitation . When I sign into my account , it says 0 playlists. How do I make his playlists visible on my account? Moving for...

Newbie

Hello,   My  husband just upgraded his account (that we were co-using)  to the family membership. I was invited and accepted the invitation .  When I sign into my account , &n...

Alfredo

Roadie

211 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify Family for family member but not the same address

Hi there Is it possible to make a Spotify Family account for my family members and me thoughthey don't live in the same house? Thank you!

Newbie

Hi there   Is it possible to make a Spotify Family account for my family members and me though they don't live in the same house?    Thank you!  

Alfredo

Roadie

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
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Superuser Contribution problem with family

Hi We have family prenium for several months 2 adults et ou 3 sons Since one month, one of my son have no prenium familyWe send him a new invitation but when he enters his code, they said he has already prenium family what we can do ? thanks

Newbie

Hi   We have family prenium for several months   2 adults et ou 3 sons   Since one month, one of my son have no prenium family We send him a new invitation but when he enters h...

Alfredo

Roadie

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

I am officially a resident of TX and live with my family, however I go to college in a different sta

I am officially a resident of TX and live with my family, however I go to college in a different state. Am I eligible for a family sharing plan? We live at the same address, but I am not physically there during the school year.

Newbie

I am officially a resident of TX and live with my family, however I go to college in a different state. Am I eligible for a family sharing plan? We live at the same address, but I am not physically t...

183 Views

0 replies

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Superuser Contribution Account

Daha öncedende premium üyesiydim. Üyeliğim bitti ve öğrenci için premium aldım. Ama hesabım sanki yarı premium yarı ücretsiz gibi istediğim gibi müzik dinleyemiyorum

Newbie

Daha öncedende premium üyesiydim. Üyeliğim bitti ve öğrenci için premium aldım. Ama hesabım sanki yarı premium yarı ücretsiz gibi istediğim gibi müzik dinleyemiyorum

Alfredo

Roadie

242 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Family members deleted

I don't understand, why Spotify deletes family members of my account. When they confirmed their adress, Spotify claims that they don't live at my adress, which is not true! Can you please let me add my members again!

Visitor

I don't understand, why Spotify deletes family members of my account. When they confirmed their adress, Spotify claims that they don't live at my adress, which is not true! Can you please let me a...

jbrugnaro

Newbie

460 Views

3 replies

0 likes

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  • 3 replies
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Accidentally subscribed to family account

I accidentally subcribed to a family account and don't know how to unsubsribe. I used to have a premium account, which means I paid €9,99 every month. Now I accidentally signed up for a family account, I will have to pay €15,- every month, even when ...

Newbie

I accidentally subcribed to a family account and don't know how to unsubsribe.  I used to have a premium account, which means I paid €9,99 every month. Now I accidentally signed up for a family...

234 Views

0 replies

0 likes

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Superuser Contribution Discount Family Subscriptions!

My kids are students and do not live with me. Can I still have them on the family subscription ?

Newbie

My kids are students and do not live with me. Can I still have them on the family subscription ? 

Alfredo

Roadie

205 Views

1 replies

0 likes

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Superuser Contribution Öğrenci İndirimi

Öğrenci olduğuma dair bütün belgeleri göndermeme rağmen öğrenci olduğum doğrulanmıyor . Yardımcı olursanız sevinirim

Newbie

Öğrenci olduğuma dair bütün belgeleri göndermeme rağmen öğrenci olduğum doğrulanmıyor . Yardımcı olursanız sevinirim

Alfredo

Roadie

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
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Superuser Contribution Convite conta premium

Prezados, fui convidado para um plano familiar, aceitei, mas quando acesso o spotify ainda consta como free, porquê? Tem prazo pra ativar, o que preciso fazer?

Newbie

Prezados, fui convidado para um plano familiar, aceitei, mas quando acesso o spotify ainda consta como free, porquê? Tem prazo pra ativar, o que preciso fazer?

Alfredo

Roadie

448 Views

1 replies

0 likes

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  • 1 replies
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can't connect to family premium plan

I don't know how many times I need to go thru from family premium account to free account because of can't detect that I'm living with the person whom is my sister that paid for the subscription, even tho I wrote the exact same address and postcode. ...

Newbie

I don't know how many times I need to go thru from family premium account to free account because of can't detect that I'm living with the person whom is my sister that paid for the subscription, e...

233 Views

0 replies

0 likes

  • 233 Views
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2 kere kartimdan premium para cekildi !

Merhabalar ogrenci indirimden alcaktim denedim dosya gondere kadar geldim ama buton calismadi sayfayi kapatip tekrar denedim yine olmadi ve bankam tarafimdan 2 kere para çekildi diye mesaj geldi bana yardimci olabilirmisiniz

Newbie

Merhabalar ogrenci indirimden alcaktim denedim dosya gondere kadar geldim ama buton calismadi sayfayi kapatip tekrar denedim yine olmadi ve bankam tarafimdan 2 kere para çekildi diye mesaj geldi bana...

Nurcanylmzz

Newbie

319 Views

1 replies

0 likes

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  • 1 replies
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Family Premium can we listen at the same time

I just signed up for Fam-premium, can we listen to our own music at the same time, or is it one person at a time?

Casual Listener

I just signed up for Fam-premium, can we listen to our own music at the same time, or is it one person at a time?

Nico

Community Legend

24376 Views

5 replies

1 likes

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  • 5 replies
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subscribtion family premium

so, i sended my brother a invite to joinn the family account. but he doesnt receive an email. what can i do about this?

Newbie

so, i sended my brother a invite to joinn the family account. but he doesnt receive an email. what can i do about this?

192 Views

0 replies

0 likes

  • 192 Views
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Verifying address code for Premium Family

Hello there. I've registered for the family account. However, there seems to be a problem with my sister's account. Just recently they have asked her to verify her address. Even though she has done that, apparently it was incorrect which is odd as we...

Newbie

Hello there. I've registered for the family account. However, there seems to be a problem with my sister's account. Just recently they have asked her to verify her address. Even though she has done t...

227 Views

0 replies

0 likes

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Problem with Spotify family

Hello,My brother in law has tried several times to add me to his spotify family group. I already have an existing account however I am not receiving any email or notification to join. I am registered at the same home address. I have checked spam and ...

Regular

Hello, My brother in law has tried several times to add me to his spotify family group. I already have an existing account however I am not receiving any email or notification to join. I am r...

phoebe_beirne

Music Fan

1234 Views

8 replies

0 likes

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  • 8 replies
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How to cancel premium and convert to family plan

My mother invited me into the family premium and I accepted before I canceled the premium I already had. Now, when I go to cancel my subscription, it says I can't because I'm only on the family plan. Is it going to charge me for the premium I had bef...

Newbie

My mother invited me into the family premium and I accepted before I canceled the premium I already had. Now, when I go to cancel my subscription, it says I can't because I'm only on the family plan....

323 Views

0 replies

0 likes

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Superuser Contribution Problemas con Plan Familiar Premium

TENGO PROBLEMAS AL INGRESARNO ES LA PRIMERA VEZ TENGO EL MISMO PROBLEMA, NO ME RECONOCE A LOS OTROS USUARIOS PARA QUE OCUPEN EL PLANINDICO SU NOMBRE COMPLETO, LA MISMA DIRECCION QUE LA MIA Y EL MISMO CODIGO POSTAL Y CIUDAD (EN MI PAIS NO OCUPAMOS ZIP...

Newbie

TENGO PROBLEMAS AL INGRESAR NO ES LA PRIMERA VEZ TENGO EL MISMO PROBLEMA, NO ME RECONOCE A LOS OTROS USUARIOS PARA QUE OCUPEN EL PLAN INDICO SU NOMBRE COMPLETO, LA MISMA DIRECCION QUE LA MIA Y EL M...

MonicaM_Bogota

Roadie

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
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