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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168697 Views
  • 32 replies
  • 9 likes
  • 168697 Views
  • 32 replies
  • 9 likes

Me and my dad want a spotify premium but we want a spotify for family but my dad lives somewhere els

Me and my dad want a spotify premium but we want a spotify for family but my dad lives somewhere else can i buy a spotify for family?

  • Newbie
  • Me and my dad want a spotify premium but we want a spotify for family but my dad lives somewhere else can i buy a spotify for family?
  • Bittencourt
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Will not send an invite to my wife's email account

Hi, Just joined Spotify premium and I have sent my wife an invitation but she has not received it. I have re-sent it a few times, removed her and re-added her but no joy. Any ideas ? Many thanks TK

  • Newbie
  • Hi,  Just joined Spotify premium and I have sent my wife an invitation but she has not received it. I have re-sent it a few times, removed her and re-added her but no joy. Any ideas ?   ...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

endereço

meu Spotify família esta constando endereço incorrendo, mas estava funcionando antes, como faco pra configurar o endereço? grata

  • Newbie
  • meu Spotify família esta constando endereço incorrendo, mas estava funcionando antes, como faco pra configurar o endereço? grata
  • Bittencourt
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Meus familiares saíram do plano

Meus familiares saíram do plano hoje, preciso saber como resolver esse problema, pois eles moram em casa... não consigo confirmar o CEP deles, só o meu pois minha conta é a titular.No aguardoObrigado

  • Newbie
  • Meus familiares saíram do plano hoje, preciso saber como resolver esse problema, pois eles moram em casa... não consigo confirmar o CEP deles, só o meu pois minha conta é a titular. No aguardo ...
  • queenvictoria12
  • Newbie
  • 336 Views
  • 6 replies
  • 0 likes
  • 336 Views
  • 6 replies
  • 0 likes

Ailemi sürekli hesaptan atıyor.

Aile üyeliğim var. Geçenlerde annemi durduk yere çıkardı. Sonradan baktığımızda hesabının şifresi ve mail adresi değiştirilmişti. Yapacak bişey olmadığından yeni hesap açtık. Bir sürü playlistleri müzikleri tekrardan ekledik. Ve tekrardan annemi üyel...

  • Newbie
  • Aile üyeliğim var. Geçenlerde annemi durduk yere çıkardı. Sonradan baktığımızda hesabının şifresi ve mail adresi değiştirilmişti. Yapacak bişey olmadığından yeni hesap açtık. Bir sürü playlistleri mü...
  • 421 Views
  • 0 replies
  • 0 likes
  • 421 Views
  • 0 replies
  • 0 likes

Can't use premium features

Hello folks!I've got a question. I've subscribed for premium lately, using the family's subscription. But since I've activated it, it won't let me use premium features like skipping songs oder repeat songs. Does someone know how to solve this problem...

  • Newbie
  • Hello folks! I've got a question. I've subscribed for premium lately, using the family's subscription. But since I've activated it, it won't let me use premium features like skipping songs oder r...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Family account invitation problems...

Hi Guys I've tried to invite my bf for the family account but he doesn't seem to receive the e-mail. It is spelled correctly and the mail isn't in the spam area either.. Any help to this problem? Thanks

  • Newbie
  • Hi Guys  I've tried to invite my bf for the family account but he doesn't seem to receive the e-mail. It is spelled correctly and the mail isn't in the spam area either..  Any help to t...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Premium family question

I am about to get spotify for my wife, and myslef, that would be 2 accounts, so 20 if I get 2 premium membership and 15 if I get the premium family.As an artist myslef, I listen to a lot of indi music, an I was wondering if artists get paid less from...

  • Regular
  • I am about to get spotify for my wife, and myslef, that would be 2 accounts, so 20 if I get 2 premium membership and 15 if I get the premium family. As an artist m...
  • Maxim
  • Spotify Star
  • 513 Views
  • 3 replies
  • 0 likes
  • family artist stream
  • 513 Views
  • 3 replies
  • 0 likes

Change of email for partner

My partner has changed her primary email address. I am the admin for the spotify account. I deleted her old one and have sent the invitation for the new one to the new email address but she cannot log in as we keep getting a message that she must be ...

  • Casual Listener
  • My partner has changed her primary email address. I am the admin for the spotify account. I deleted her old one and have sent the invitation for the new one to the new email address but she cannot lo...
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Change premium account to family account

Hi Me and my girlfriend have a account each and now she changed her's to family account and have invited me. I have not got my invite yet. How do I connect my account to the family account? Should I cancel my account? /Pontus

  • Newbie
  • Hi   Me and my girlfriend have a account each and now she changed her's to family account and have invited me. I have not got my invite yet.   How do I connect my account to the family...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

No me permite agregar a mi familiar

Envié una invitación a mi familiar, él coloca los mismos datos míos en dirección y código postal y no los acepta. Dice que no pudieron verificar que mi familiar viva en la misma dirección que yo.

  • Newbie
  • Envié una invitación a mi familiar, él coloca los mismos datos míos en dirección y código postal y no los acepta. Dice que no pudieron verificar que mi familiar viva en la misma dirección que yo.
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

No sirve el plan familiar premium

Tengo plan familiar premium y a 2 de las cuentas no deja saltar las canciones porque dice que no son premium pero todos los otros servicios premium si funcionan que puedo hacer!!

  • Newbie
  • Tengo plan familiar premium y a 2 de las cuentas no deja saltar las canciones porque dice que no son premium pero todos los otros servicios premium si funcionan que puedo hacer!!
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Registering in same country then going abroad?

My sisters and I live in Canada and want to start a Spotify Family account. I've heard lots of mixed replies about what happens when one member goes out of the country and I've read through the T&C many times. If one of us goes out of country, does S...

  • Newbie
  • My sisters and I live in Canada and want to start a Spotify Family account. I've heard lots of mixed replies about what happens when one member goes out of the country and I've read through the T&a...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Excluida del plan familiar

Hace una semana me llego un correo para confirmar mi dirección para seguir formando parte del plan familiar todos los miembros siguen dentro y a mí me sacaron tengo la misma dirección que todos y me sigue saliendo el mensaje de que mi dirección noCoi...

  • Newbie
  • Hace una semana me llego un correo para confirmar mi dirección para seguir formando parte del plan familiar todos los miembros siguen dentro y a mí me sacaron tengo la misma dirección que todos y me ...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

plano familia membro excluido

olaminha esposa faz parte do meu plano premium familiar, mas desde ontem ela não consegue conectar.mandei um novo convite e quando ela digita o nosso endereço recebe uma mensagem de que o endereço é inválido.Como corrigir este problema?

  • Casual Listener
  • ola minha esposa faz parte do meu plano premium familiar, mas desde ontem ela não consegue conectar. mandei um novo convite e quando ela digita o nosso endereço recebe uma mensagem de que o endereç...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Problemas para acessar a conta família

Minha família recebeu um e-mail pedindo para confirmar o CEP da residência, após a confirmação vocês bloquearam os acessos deles, porém todos residem em minha residência, gostaria de saber por qual motivo estou passando por esse transtorno?aguardo um...

  • Newbie
  • Minha família recebeu um e-mail pedindo para confirmar o CEP da residência, após a confirmação vocês bloquearam os acessos deles, porém todos residem em minha residência, gostaria de saber por qual m...
  • Pflavia
  • Newbie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Problem in using Premium for Family

Hi, almost two years ago I upgraded my Premium-subscription to a Premium for Family-subscription so that my daughter and my partner could enjoy there own Spotify-account. Inviting my partner went flawless, which was (is) not the case with my daughter...

  • Newbie
  • Hi, almost two years ago I upgraded my Premium-subscription to a Premium for Family-subscription so that my daughter and my partner could enjoy there own Spotify-account. Inviting my partner went f...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Family premium failure saying different countries

Sent an invite to my son who lives at same address and code from email fails as it says he lives in a different country!

  • Visitor
  • Sent an invite to my son who lives at same address and code from email fails as it says he lives in a different country!
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

song download

I'm a premium member but when i try to download music it say that i have to be a premium member to download music

  • Newbie
  • I'm a premium member but when i try to download music it say that i have to be a premium member to download music
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

Spotify family multi pays

Bonjour, je viens de passer mon abonnement premium en offre Spotify family pour que mon conjoint ait accès à son propre compte.nous vivons en France mais mon conjoint à un téléphone étranger pour des raisons professionnelles et l'accès à l'offre fami...

  • Newbie
  • Bonjour, je viens de passer mon abonnement premium en offre Spotify family pour que mon conjoint ait accès à son propre compte. nous vivons en France mais mon conjoint à un téléphone étranger pour d...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes