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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 146850 Views
  • 32 replies
  • 8 likes
  • 146850 Views
  • 32 replies
  • 8 likes

Superuser Contribution Charged for individual premium while on Fam Plan

My husband got Family Plan Spotify a couple months ago and I was added to it but I am still being charged for the individual plan.PlanPremium and FamilyCountryUSADeviceSAMSUNG GALAXY S20 My Question or IssueI've been charged for my Individual Premium...

  • Visitor
  • My husband got Family Plan Spotify a couple months ago and I was added to it but I am still being charged for the individual plan. Plan Premium and Family Country USA Device SAMSUNG GALAXY S...
  • Vasil
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Questions for Premium for Family

PlanPremiumCountryPortugal My Question or IssueHi. We have - myself, my sister and my mom - Premium spotify accounts and are thinking of moving to family premium. However, I'd like first to clear a few items:Do the accounts have separate log in passw...

  • Visitor
  • Plan Premium Country Portugal   My Question or Issue Hi. We have - myself, my sister and my mom - Premium spotify accounts and are thinking of moving to family premium. However, I'd like f...
  • MihailY
  • Moderator
  • 692 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 692 Views
  • 3 replies
  • 0 likes

I can't play some songs from my acc but the same can be played frm diff acc

Recently I've noticed that some songs can't be played from my premium account but can play the same songs from a different premium account. How to resolve this issue?

  • Visitor
  • Recently I've noticed that some songs can't be played from my premium account but can play the same songs from a different premium account. How to resolve this issue?
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Why can't family members use Spotify at the same time?

When two family members on the family plan are using the Spotify app at the same time, one will get kicked off.

  • Visitor
  • When two family members on the family plan are using the Spotify app at the same time, one will get kicked off.
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change country from Germany to france

Hi, as I am sharing my time between Germany and France, my account was setup in Germany. But my husband is registered in France with his account and pays since 6 months a premium family account. My son was able to connect because he is registered in ...

  • Visitor
  • Hi,  as I am sharing my time between Germany and France, my account was setup in Germany. But my husband is registered in France with his account and pays since 6 months a premium family a...
  • AlejaR
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estoy en plan dúo al cambio de teléfono ahora solo me permite plan gratuito

Mi esposa contrato plan dúo ya lo tenía yo cambié varias veces de teléfono y en el actual ahora no puedo tener plan dúo solo plan gratuito

  • Visitor
  • Mi esposa contrato plan dúo ya lo tenía yo cambié varias veces de teléfono y en el actual ahora no puedo tener plan dúo solo plan gratuito
  • Lyubka
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I add a family member to my family premium plan?

I have been trying to add another member to my family plan but the login that the primary user for the account for some reason is listed as a user and not the family plan manager. Because of which I cannot add any more users. How can I change the pri...

  • Visitor
  • I have been trying to add another member to my family plan but the login that the primary user for the account for some reason is listed as a user and not the family plan manager. Because of which I...
  • Alex
  • Spotify Legend
  • 1587 Views
  • 1 replies
  • 0 likes
  • 1587 Views
  • 1 replies
  • 0 likes

upgrade to premium plan

I am trying desperately to pay money to Spotify to upgrade to a premium account but I just keep going in circles. The only plan available offers me a month free followed by a subscription. I enter my CC details then get a pop-up message saying I can'...

  • Visitor
  • I am trying desperately to pay money to Spotify to upgrade to a premium account but I just keep going in circles. The only plan available offers me a month free followed by a subscription. I enter my...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Im on the family plan but if i play a song it plays across all devices, users cant play their own s

My family members cannot listen to their own music playing. If their songs plays and I want to play a song on my device then it switches over to my device and stops playing on their devices. How do I fix this as I want every family member to play and...

  • Casual Listener
  • My family members cannot listen to their own music playing. If their songs plays and I want to play a song on my device then it switches over to my device and stops playing on their devices.  H...
  • Susan_GP
  • Moderator
  • 3372 Views
  • 6 replies
  • 0 likes
  • 3372 Views
  • 6 replies
  • 0 likes

Superuser Contribution Payment error

I payed a family plan…enterd with my phone number, didn’t realized it’s wasn’t my actual account. Can I have a refound to pay the actual account? Three other family plan members involved. Thanks!

  • Visitor
  • I payed a family plan…enterd with my phone number, didn’t realized it’s wasn’t my actual account. Can I have a refound to pay the actual account? Three other family plan members involved. Thanks!
  • Susan_GP
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Não consigo fazer play numa música que ouvi ontem

Tenho a música nos favoritos mas quando escolho tocar , ela salta para outra e a música fica com um cor mais opaca

  • Visitor
  • Tenho a música nos favoritos mas quando escolho tocar , ela salta para outra e a música fica com um cor mais opaca
  • Bittencourt
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

I cannot join my family plan. It just says "Please try again later"

I keep putting in the address and I know it is put in the correct way, but every time it just says to try again later.

  • Visitor
  • I keep putting in the address and I know it is put in the correct way, but every time it just says to try again later.
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family abonnement apoart luisteren

Als we met meerderen tegelijk, ieder ons eigen afspeellijst, willen beluisteren gaat dat niet. We "drukken" elkaars playlist dan weg. Wat kun je hier aan doen?

  • Visitor
  • Als we met meerderen tegelijk, ieder ons eigen afspeellijst, willen beluisteren gaat dat niet. We "drukken" elkaars playlist dan weg. Wat kun je hier  aan doen?
  • AlejaR
  • Moderator
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removing Family members

I am unable to remove family members. I have tried the Go to account page, scroll down to Edit family members but THAT DOES NOT EXIST. I dont have an option to remove people.

  • Visitor
  • I am unable to remove family members. I have tried the Go to account page, scroll down to Edit family members but THAT DOES NOT EXIST. I dont have an option to remove people. 
  • AlejaR
  • Moderator
  • 7068 Views
  • 11 replies
  • 1 likes
  • 7068 Views
  • 11 replies
  • 1 likes

Solved!! Spotify family duration

After my friend's family plan terminated (i was joined his family plan). I decided to make family plan for my family and relatives. It just my first time being an admin for family plan so i really don't know anything about family plan. Before i make ...

  • Newbie
  • After my friend's family plan terminated (i was joined his family plan). I decided to make family plan for my family and relatives. It just my first time being an admin for family plan so i really d...
  • Maxim
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Plan

Hi, I am planning on starting the Family Premium plan with my siblings.However, I am not sure how it will work. Can we still use pur spotify accout while on work, school, or car rides - meaning other networks? Or it only works while connected to the ...

  • Newbie
  • Hi,  I am planning on starting the Family Premium plan with my siblings. However, I am not sure how it will work. Can we still use pur spotify accout while on work, school, or car rides - m...
  • AlejaR
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ho can i invite a family member, that has no own email adress?

I upgraded to spotify premium.My daughter is too old for spotify kids (songs are vey limited) but has no own email adress yet to register for a family member account. its impossible to open an account for her. can someone help me?t

  • Casual Listener
  • I upgraded to spotify premium. My daughter is too old for spotify kids (songs are vey limited) but has no own email adress yet to register for a family member account. its impossible to open an a...
  • Madmax23
  • Casual Listener
  • 181 Views
  • 2 replies
  • 0 likes
  • 181 Views
  • 2 replies
  • 0 likes

Add member to family plan that already has premium account

My Question or IssueI have a family plan and am trying to add my family members. My sister already has a premium account and wants to join the family plan but doesnt want to lose her current settings and playlists. Can she join the family plan withou...

  • Visitor
  •   My Question or Issue I have a family plan and am trying to add my family members. My sister already has a premium account and wants to join the family plan but doesnt want to lose her c...
  • Maxim
  • Spotify Star
  • 553 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 553 Views
  • 1 replies
  • 0 likes