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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 127148 Views
  • 32 replies
  • 8 likes
  • 127148 Views
  • 32 replies
  • 8 likes

Superuser Contribution Premiun dúo no me deja compartir

Pago premiun dúo pero a mí marido no lo deja acceder a Spotify premiun. Solo el gratuito

  • Visitor
  • Pago premiun dúo pero a mí marido no lo deja acceder a Spotify premiun. Solo el gratuito
  • Dian
  • Spotify Legend
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

May I add my daughter at a later date? On her birthday?

I just ordered Spotify Family on 03/05/2023. May I add her on her Birthday, 03/22/2023?

  • Visitor
  • I just ordered Spotify Family on 03/05/2023. May I add her on her Birthday, 03/22/2023?
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Can't upgrade from Premium to Family in app Pixel 6

PlanPremiumCountryAustraliaDevicePixel 6Operating SystemLatest at time My Question or IssueWhenever I try to open the button to upgrade from Premium to Family in the app, it just loads a white screen and doesn't go anywhere. I have tried force closin...

  • Visitor
  • Plan Premium Country Australia Device Pixel 6 Operating System Latest at time   My Question or Issue Whenever I try to open the button to upgrade from Premium to Family in the app, i...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 121 Views
  • 1 replies
  • 0 likes

Solved!! I can't join Premium Family due to an error.

I received a link from the owner of the Premium Family to join, but after entering the address, which is the same one as the owners, I get an error message that something went wrong, try again later. It happens on both mobile phone and laptop. I was ...

  • Visitor
  • I received a link from the owner of the Premium Family to join, but after entering the address, which is the same one as the owners, I get an error message that something went wrong, try again later....
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Tenho saldo no cartão e estou sendo com spotify bloqueado por pagamento.

Já consultei o cartão e tenho saldo não estou entendendo o motivo de não funcionar. Tenho a mais de 5 anos e nunca aconteceu isso.

  • Visitor
  • Já consultei o cartão e tenho saldo não estou entendendo o motivo de não funcionar. Tenho a mais de 5 anos e nunca aconteceu isso.
  • Prague
  • Rising Star 4
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

I have a premium account, but there ad when I listen to a podcast, why?

Since the premium account is ad-free I don't know why this is happeningI have tried to log out of my account and log on again, also this is happening on iPhone and mac app versions.

  • Casual Listener
  • Since the premium account is ad-free I don't know why this is happening I have tried to log out of my account and log on again, also this is happening on iPhone and mac app versions.
  • ricardomalias
  • Casual Listener
  • 163 Views
  • 2 replies
  • 0 likes
  • 163 Views
  • 2 replies
  • 0 likes

Superuser Contribution Member of a family receiving warning about the head of the plan not paying the bills

PlanFamily Premium 6 peoppleCountryBrazilDeviceAll devices.Operating SystemAll OSs My Question or IssueI am part of a family premium group. All other people on the group has access. For me there is a warning the the head of the family has problem pay...

  • Casual Listener
  • Plan Family Premium 6 peopple Country Brazil Device All devices. Operating System All OSs   My Question or Issue I am part of a family premium group. All other people on the group h...
  • 乃卂乃ㄚ乇匚卄ㄖ0_Official
  • Roadie
  • 1040 Views
  • 9 replies
  • 1 likes
  • Premium for Family
  • 1040 Views
  • 9 replies
  • 1 likes

Superuser Contribution My offline spotify doesn't work.

When i am without wifi connection, my Spotify doesn't register than i have downloaded my songs.

  • Newbie
  • When i am without wifi connection, my Spotify doesn't register than i have downloaded my songs.
  • Dian
  • Spotify Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Some songs don't play

When I want to play my music, certain songs just don't play at all. The timeline stays on 0:00 and I don't hear a thing.

  • Visitor
  • When I want to play my music, certain songs just don't play at all. The timeline stays on 0:00 and I don't hear a thing.
  • Prague
  • Rising Star 4
  • 179 Views
  • 1 replies
  • 1 likes
  • 179 Views
  • 1 replies
  • 1 likes

Re: Family Spotify Premium

old thread that looks like no one answered and my daughter is having the same issue joining my family plan yet two of her siblings joined right away with no trouble

  • Visitor
  • old thread that looks like no one answered and my daughter is having the same issue joining my family plan yet two of her siblings joined right away with no trouble        &n...
  • Lyubka
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution déconnexion journalière d'un membre de ma famille

Bonjour,J’ai un abonnement famille et j’ai invité ma fille avec le lien envoyé par mail, malheureusement elle est déconnectée systématiquement chaque jours, je dois sans cesse la réinviter, elle avait un abonnement étudiant mais je l’ai invitée sur l...

  • Visitor
  • ...vait un abonnement étudiant mais je l’ai invitée sur le family pour réduire les couts. Quelqu’un peux m’expliquer ce qui se passe? Merci  
  • Vasil
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution DUO PREMIUM CRASH

Just upgraded from individual premium to duo premium, after inviting my husband to duo the app started crashing midstream, is there a fix for this at all? Getting frustrated

  • Visitor
  • Just upgraded from individual premium to duo premium, after inviting my husband to duo the app started crashing midstream, is there a fix for this at all? Getting frustrated
  • Vasil
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan address-computer won't let it match

I'm trying to get on family plan w my husband. We are checking both addresses and it keeps telling us address doesn't match. It won't let us change details like his says US and mine says USA but it wont let either of us change the US part!!

  • Regular
  • I'm trying to get on family plan w my husband. We are checking both addresses and it keeps telling us address doesn't match. It won't let us change details like his says US and mine says USA but it w...
  • Vasil
  • Moderator
  • 321 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 321 Views
  • 8 replies
  • 0 likes

Can't convert from Family Premium to Student plan

I am a registered student and wanted to convert to Student plan. I am verified by Spotify that I am a student.I am getting an error message that I am not eligible. I used an incognito browser as well.

  • Casual Listener
  • I am a registered student and wanted to convert to Student plan. I am verified by Spotify that I am a student. I am getting an error message that I am not eligible. I used an incognito browser as ...
  • Maxim
  • Spotify Star
  • 252 Views
  • 4 replies
  • 0 likes
  • 252 Views
  • 4 replies
  • 0 likes

Family Premium

PlanFamily PremiumCountryPhilippinesDeviceAndroidMy Question or IssueI am on a family plan with my family, however, I can't play my downloaded songs offline. What should I do?

  • Casual Listener
  • Plan Family Premium Country Philippines Device Android My Question or Issue I am on a family plan with my family, however, I can't play my downloaded songs offline. What should I do?  
  • kaworu_bloodpaw
  • Roadie
  • 265 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 265 Views
  • 5 replies
  • 1 likes

Superuser Contribution Error inviting a family member

Hello!! I pay the family premium plan. My brother received the email requesting to confirm the address but he didn’t see it. Now when I invited him to join again the plan, the message says he can’t join it until 12 months passed. Or join it to anothe...

  • Visitor
  • Hello!! I pay the family premium plan. My brother received the email requesting to confirm the address but he didn’t see it. Now when I invited him to join again the plan, the message says he can’t j...
  • Lyubka
  • Moderator
  • 225 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo no option to change to

PlanI have a Premium Individual Plan and want to change to Duo.CountrySweden DeviceSamsung A41Operating SystemAndroid My Question or IssueI get an ad on my Spotify to get Spotify Duo, which I want to get for my partner. I have Spotify Premium Individ...

  • Visitor
  • ...uo or Family option under available subscriptions. How can I fix this?
  • Dian
  • Spotify Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keeping receiving error when trying to join family plan

Trying to join my family plan. All live in the same house and entered the correct address when switching. After entering address it just says, “there was a problem please try again later”

  • Visitor
  • Trying to join my family plan. All live in the same house and entered the correct address when switching. After entering address it just says, “there was a problem please try again later”
  • Lyubka
  • Moderator
  • 202 Views
  • 3 replies
  • 0 likes
  • 202 Views
  • 3 replies
  • 0 likes