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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20366 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179545 Views
32 replies
9 likes
PlanPremium family Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: my mom has the family plan for all of us siblings but she is looking at canceling. How do I switch to a single premium plan but keep all my music and rec...
Plan Premium family Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: my mom has the family plan for all of us siblings but she is looking at c...
Spotify Star
229 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDevicevarious androidsOperating System My Question or IssueMy children have been kicked off my family account because they didn't verify their address within a 7 day period of having received an email. Now being told they c...
Plan Premium Country Australia Device various androids Operating System My Question or Issue My children have been kicked off my family account because they didn't v...
Moderator
262 Views
1 replies
0 likes
If we already have two individual premium plans and want to upgrade to a family premium will the family members who already have plans lose their wrapped lists when joining the family plan?
If we already have two individual premium plans and want to upgrade to a family premium will the family members who already have plans lose their wrapped lists when joining the family plan?
Spotify Star
198 Views
1 replies
0 likes
My wife runs the show so wants to become the family plan manager. How do I change her profile to become the plan manager and me to plan member?
My wife runs the show so wants to become the family plan manager. How do I change her profile to become the plan manager and me to plan member?
Spotify Star
243 Views
1 replies
0 likes
Trying to join as a member of a family plan from the manager of a duo, but I keep receiving an error whenever I attempt to verify the address. No further information is provided with the error, just to try again.
Trying to join as a member of a family plan from the manager of a duo, but I keep receiving an error whenever I attempt to verify the address. No further information is provided with the error, j...
Spotify Star
255 Views
1 replies
0 likes
PremiumCountryNorwayDeviceLaptopOperating System(Windows 10,etc.) My Question or IssueHey, i changed my email on spotify, ichanged it because it will not open but suddenly i lost my famly premium. how can i get my fam premium back
Premium Country Norway Device Laptop Operating System (Windows 10,etc.) My Question or Issue Hey, i changed my email on spotify, ichanged it because it will not open but suddenly i lo...
Moderator
209 Views
1 replies
0 likes
PlanPremium familyCountryUSADevice( MacBook Pro mid 2015Operating SystemmacOS Monterey 12.7.4 My Question or IssueThere is no option to add or remove a family member when I go to "manage members"
Plan Premium family Country USA Device ( MacBook Pro mid 2015 Operating System macOS Monterey 12.7.4 My Question or Issue There is no option to add or remove a family member when I g...
Spotify Star
682 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
226 Views
1 replies
0 likes
I have a premium account and trying to add my daughter but the address doesn’t match, I have tried every option, there is even an address that is ours but when we select it it says address doesn’t match. Please help, otherwise it’s pointless having a...
...oesn’t match. Please help, otherwise it’s pointless having a family premium account. we have tried via the web and the ap and cleared all cookies etc.
Casual Listener
1081 Views
11 replies
0 likes
My Question or IssueMy mum has recently started a Premium Family account and I can't join. I had a duo before with my brother and he has been able to switch, but I(the manager of the duo account) can't. Every time I try, no matter the device, it simp...
My Question or Issue My mum has recently started a Premium Family account and I can't join. I had a duo before with my brother and he has been able to switch, but I(the manager of the duo account) c...
Not applicable
497 Views
3 replies
0 likes
If you have added someone in the past 12 months can you not add another member?
If you have added someone in the past 12 months can you not add another member?
Spotify Star
750 Views
11 replies
0 likes
PlanFamily premiumCountryCanadaDeviceN/aOperating SystemN/a My Question or IssueRoommates and I moved very recently. Thought I updated our plan address but didn't. One of them got the address verification email so I told the other roommates to expect...
Plan Family premium Country Canada Device N/a Operating System N/a My Question or Issue Roommates and I moved very recently. Thought I updated our plan address but didn't. One of t...
Newbie
314 Views
1 replies
0 likes
PlanFamily premium planCountryIndiaDevice(Redmi K20 pro) My Question or IssueDo streams count if all family premium plan accounts are used on same device?
Plan Family premium plan Country India Device (Redmi K20 pro) My Question or Issue Do streams count if all family premium plan accounts are used on same device?
Spotify Star
245 Views
1 replies
0 likes
When typing in the address exactly as the main account, it isn't found. How can the new user link to the family account?
When typing in the address exactly as the main account, it isn't found. How can the new user link to the family account?
Visitor
587 Views
4 replies
0 likes
O app consta sempre como offline
O app consta sempre como offline
Moderator
396 Views
1 replies
0 likes
Cerré x error mi premium y al volver no estaban mis.archivos
Cerré x error mi premium y al volver no estaban mis.archivos
Moderator
170 Views
1 replies
0 likes
PlanFree (currently)CountryUKDeviceiPhone 8Operating Systemi)S 16.2 My Question or IssueI'm trying to join my family's plan. I've just left my own premium account to join the family plan when I moved home. When I type in my address, Spotify can find ...
Plan Free (currently) Country UK Device iPhone 8 Operating System i)S 16.2 My Question or Issue I'm trying to join my family's plan. I've just left my own premium account t...
Newbie
449 Views
2 replies
0 likes
I am part of a family plan. I was asked to verify my address but when I enter the address, it says try again. When I put only the street name, it says it doesnt match the address on the account!
I am part of a family plan. I was asked to verify my address but when I enter the address, it says try again. When I put only the street name, it says it doesnt match the address on the account!
Visitor
358 Views
2 replies
0 likes
PlanFamily PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueShould I invite again the family members if I move from Family premium to Family basic?
Plan Family Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue S...
Spotify Star
508 Views
1 replies
0 likes
I have premium family. I am the Plan Manager. I am using Windows Desktop version of Spotify. I'm looking for a section that shows ALL free audiobooks. When I go to Search > Browse all > Audiobooks, and scroll down I do not find a section entitled Fre...
I have premium family. I am the Plan Manager. I am using Windows Desktop version of Spotify. I'm looking for a section that shows ALL free audiobooks. When I go to Search > B...
Not applicable
789 Views
4 replies
0 likes
