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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 102760 Views
  • 32 replies
  • 6 likes
  • 102760 Views
  • 32 replies
  • 6 likes

Superuser Contribution Account Manager's Family Mix restricted to Manager only (other Family Mix members NOT appearing)

PlanPremium Family CountryFranceDeviceSamsung Galaxy S10Operating SystemAndroid 11 My Question or IssueI have 4 other Family members who are using the Family Mix (and can easily manage their Family Mix by adding or removing the titles from any other ...

  • Casual Listener
  • Plan Premium Family  Country France Device Samsung Galaxy S10 Operating System Android 11   My Question or Issue I have 4 other Family members who are using the Family Mix (and c...
  • MafeG
  • Spotify Legend
  • 353 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 353 Views
  • 3 replies
  • 0 likes

Superuser Contribution moving with a spotify premium account from the UK

PlanPremiumCountryUK -> SloveniaDeviceseveralOperating SystemseveralMy Question or IssueI have a premium family account in the UK and am moving with my family to Slovenia. I would like to change countries on my account but am worried about losing fav...

  • Newbie
  • Plan Premium Country UK -> Slovenia Device several Operating System several My Question or Issue I have a premium family account in the UK and am moving with my family to Slovenia. I w...
  • Jeremy
  • Spotify
  • 214 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 214 Views
  • 2 replies
  • 0 likes

We have already paid for family premium but i cant join because i have had another family plan l ago

PlanFree/PremiumCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have already paid for family premium but i cant join because i have had another famil...

  • Newbie
  • ...ave already paid for family premium but i cant join because i have had another family plan l ago. Can you please fix this issue. Proof that ive paid is in the attachments.
  • Maxim
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 307 Views
  • 1 replies
  • 0 likes

Premium Family for split households

PlanDuo to FamilyCountryNZMy Question or Issue I currently have a Duo account with my wife. I wish to change to Family to include my daughter as well. Due to custody arrangements, she only lives "under my roof" part time. Can she be part of the Premi...

  • Newbie
  • Plan Duo to Family Country NZ My Question or Issue   I currently have a Duo account with my wife. I wish to change to Family to include my daughter as well.    Due to custody a...
  • Bittencourt
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 407 Views
  • 1 replies
  • 0 likes

Premium Family - if I invite a family member, will they keep their playlists from their own acct?

I want to start a Premium Family account, and invite my husband and son. My husband already has his own Premium account, so if I invite him will he keep all his playlists?

  • Newbie
  • I want to start a Premium Family account, and invite my husband and son.  My husband already has his own Premium account, so if I invite him will he keep all his playlists?  
  • TreyAnastasio
  • Spotify Star
  • 3081 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 3081 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay won't stop, even when it's turned off

PlanPremium FamilyCountryUSADevice(iPhone 12, Macbook Pro 2018)Operating System(iOS 15.1.1, BigSur) I have Autoplay turned off in Preferences both on my phone and desktop, but Spotify continues to autoplay songs on my profile. I've tried turning Auto...

  • Regular
  • Plan Premium Family Country USA Device (iPhone 12, Macbook Pro 2018) Operating System (iOS 15.1.1, BigSur)   I have Autoplay turned off in Preferences both on my phone and desktop, b...
  • Alex
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! Premium for family to student

PlanPremium Family CountryNetherlands Device(iPhone XR, Mac M1)Operating System(iOS 15.1, macOS Big Sur) My Question or IssueHi everyone, so right now I’m on my family’s spotify premium plan that we started in GB 4 years ago. My parents want to switc...

  • Casual Listener
  • Plan Premium Family  Country Netherlands  Device (iPhone XR, Mac M1) Operating System (iOS 15.1, macOS Big Sur)   My Question or Issue Hi everyone, so right now I’m on my family...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 205 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do ex-wife and kids leave current Family Plan and start a new one with playlists intact?

Just as the title suggests really. My ex-wife would like to separate from our Family Plan and start her own, and bring the kids over to her new one. How does she and the kids manage this and keep all playlists?

  • Music Fan
  • Just as the title suggests really. My ex-wife would like to separate from our Family Plan and start her own, and bring the kids over to her new one. How does she and the kids manage this and keep a...
  • TreyAnastasio
  • Spotify Star
  • 1936 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1936 Views
  • 1 replies
  • 0 likes

Superuser Contribution Several Familiy Accounts on ONE device // Maximum length of shared playlist (Spotify kids)

Hi,I have Spotify Family and we (2 parents, 2 kids) are quite often sharing an Android tablet, e.g. for the music in the kitchen. Related to this I have two questions: 1. Unfortunately Spotify does not seem to have a quick solution for switching betw...

  • Casual Listener
  • Hi, I have Spotify Family and we (2 parents, 2 kids) are quite often sharing an Android tablet, e.g. for the music in the kitchen. Related to this I have two questions:   1. Unfortunately S...
  • Kiril
  • Moderator
  • 606 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 606 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Can't connect to Sonos anymore

Hello all, All of a sudden i can't play music anymore to my Sonos speakers. We have a Family account. All members have no problems with Sonos. When i create a new member in the family and login with that new account, all works perfectly. It's a stran...

  • Casual Listener
  • Hello all,    All of a sudden i can't play music anymore to my Sonos speakers.  We have a Family account. All members have no problems with Sonos. When i create a new member in t...
  • Alex
  • Moderator
  • 868 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 868 Views
  • 5 replies
  • 0 likes

Superuser Contribution Wife changed mobile phone, now I can't invide her anymore to the family plan.

PlanFamily PremiumCountrySwitzerlandDeviceSamsund S21 UltraOperating SystemAndroid 12 My Question or IssueLike in the titleif she opens the invite link, she doesn't can confirm the adress. She only can login with my own account. Any solutions for thi...

  • Newbie
  •   Plan Family Premium Country Switzerland Device Samsund S21 Ultra Operating System Android 12   My Question or Issue Like in the title if she opens the invite link, she d...
  • Maxim
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 358 Views
  • 1 replies
  • 0 likes

Ineligible For Family Plan

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 11 (Laptop) My Question or IssueI have an active Spotify Premium account and have for several years. I was attempting to upgrade to the family plan,...

  • Casual Listener
  • ...remium account and have for several years. I was attempting to upgrade to the family plan, but keep receiving this error message that says I am ineligible. I pay through Apple, I canceled my subscription t...
  • Maxim
  • Spotify Star
  • 308 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 308 Views
  • 3 replies
  • 0 likes

Superuser Contribution Phone number

PlanPremiumCountryUkDeviceXz2Operating SystemAndroid 10 My Question or IssueAlready posted a question. No response. What is the phone number for support?I am paying for premium. I expect that it comes with support?

  • Regular
  •   Plan Premium Country Uk Device Xz2 Operating System Android 10   My Question or Issue Already posted a question. No response.  What is the phone number for support? I ...
  • Alex
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 233 Views
  • 1 replies
  • 0 likes

Music stopped playing on my phone only

HiI deleted my user data and cache from the settings of my xperia xz2 and since then my content doesn't play. I can open the player and browse the menus but as soon as I select any song the page is blank, sometines with a green spinning circle. I tho...

  • Regular
  • Hi I deleted my user data and cache from the settings of my xperia xz2 and since then my content doesn't play. I can open the player and browse the menus but as soon as I select any song the page is...
  • Cupdecha
  • Regular
  • 887 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 887 Views
  • 4 replies
  • 0 likes

Solved!! [iOS] My family mix issue

My family mix won’t let me join, even if it says I’m in it, I’m not. It says “be the first to join”.can anybody help?

  • Casual Listener
  • My family mix won’t let me join,  even if it says I’m in it, I’m not. It says “be the first to join”. can anybody help?
  • Treeeater3000
  • Casual Listener
  • 590 Views
  • 2 replies
  • 0 likes
  • iOS
  • 590 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to change country after upgrading to Premium Family from Premium Individual

PlanPremium (Individual > Family)Country Japan (originally UK) Deviceeverywhere - iPhone, Android, Samsung SmartTV, Alexa Premium account originally signed up in UK with UK address and UK payment details in 2015. In 2017, moved with family (me, wife,...

  • Casual Listener
  • Plan Premium (Individual > Family) Country Japan (originally UK)     Device everywhere - iPhone, Android, Samsung SmartTV, Alexa     Premium account originally s...
  • Ver
  • Spotify Legend
  • 402 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 402 Views
  • 3 replies
  • 0 likes

Superuser Contribution REPORT EXPLICIT SONG... HELP!

HELP PLEASEEEEEPlanPremiumDevice(Samsung Galaxy s7, iPad, Windows10) My Question or IssueI HAVE TURNED ON THE FILTER TO EXCLUDE SONGS WITH EXPLICIT CONTENT BUT SOME OF THEM KEEP PLAYING... WHAT CAN I DO?I CAN ONLY FIND THE REPORT BUTTON ON MY PHONE A...

  • Casual Listener
  • HELP PLEASEEEEE Plan Premium Device (Samsung Galaxy s7, iPad, Windows10)   My Question or Issue I HAVE TURNED ON THE FILTER TO EXCLUDE SONGS WITH EXPLICIT CONTENT BUT SOME OF THEM KEEP PL...
  • Jeremy
  • Spotify
  • 1352 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 1352 Views
  • 6 replies
  • 1 likes

Address verification

PlanPremiumCountryFranceDeviceDell InspironOperating SystemWindows 10 My Question or IssueSpotify believes that I am trying to join a Family Plan from a different country and I cannot validate the address for my kid. Not sure what to do, all settings...

  • Newbie
  • Plan Premium Country France Device Dell Inspiron Operating System Windows 10   My Question or Issue Spotify believes that I am trying to join a Family Plan from a different country a...
  • Maxim
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 337 Views
  • 1 replies
  • 0 likes

Billing/home address different?

I would like to use my aunt's card to start a Spotify Premium family plan, but she lives in another state. How should I fill this page out? Should I be using my home address or my aunt's billing address? How do I make it so my siblings can join by ty...

  • Newbie
  • I would like to use my aunt's card to start a Spotify Premium family plan, but she lives in another state. How should I fill this page out? Should I be using my home address or my aunt's billing a...
  • Maxim
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 474 Views
  • 1 replies
  • 0 likes

Cannot join premium family (location issue?)

I have a Premium Family account and shared the link with my son. He clicks on the link and adds his account number but even though he uses the same address I provided for the family account he gets an error message that it is the wrong address. We th...

  • Newbie
  • I have a Premium Family account and shared the link with my son. He clicks on the link and adds his account number but even though he uses the same address I provided for the family account he gets a...
  • OneByBoo
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 231 Views
  • 1 replies
  • 0 likes