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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179545 Views

32 replies

9 likes

  • 179545 Views
  • 32 replies
  • 9 likes

Switching plans

PlanPremium family Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: my mom has the family plan for all of us siblings but she is looking at canceling. How do I switch to a single premium plan but keep all my music and rec...

Visitor

Plan Premium family   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue: my mom has the family plan for all of us siblings but she is looking at c...

Maxim

Spotify Star

229 Views

1 replies

0 likes

Premium for Family
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution family access revoked

PlanPremiumCountryAustraliaDevicevarious androidsOperating System My Question or IssueMy children have been kicked off my family account because they didn't verify their address within a 7 day period of having received an email. Now being told they c...

Casual Listener

  Plan Premium Country Australia Device various androids Operating System     My Question or Issue My children have been kicked off my family account because they didn't v...

Eni

Moderator

262 Views

1 replies

0 likes

Premium for Family
  • 262 Views
  • 1 replies
  • 0 likes

if we upgrade to family premium will anyone lose their wrapped list?

If we already have two individual premium plans and want to upgrade to a family premium will the family members who already have plans lose their wrapped lists when joining the family plan?

Visitor

If we already have two individual premium plans and want to upgrade to a family premium will the family members who already have plans lose their wrapped lists when joining the family plan?

Maxim

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

How do I swap myself and my wife from plan manager to plan member?

My wife runs the show so wants to become the family plan manager. How do I change her profile to become the plan manager and me to plan member?

Visitor

My wife runs the show so wants to become the family plan manager. How do I change her profile to become the plan manager and me to plan member?

Maxim

Spotify Star

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Can't join family plan

Trying to join as a member of a family plan from the manager of a duo, but I keep receiving an error whenever I attempt to verify the address. No further information is provided with the error, just to try again.

Visitor

Trying to join as a member of a family plan from the manager of a duo, but I keep receiving an error whenever I attempt to verify the address. No further information is provided with the error, j...

Bittencourt

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution sp

PremiumCountryNorwayDeviceLaptopOperating System(Windows 10,etc.) My Question or IssueHey, i changed my email on spotify, ichanged it because it will not open but suddenly i lost my famly premium. how can i get my fam premium back

Newbie

Premium Country Norway Device Laptop Operating System (Windows 10,etc.)   My Question or Issue Hey, i changed my email on spotify, ichanged it because it will not open but suddenly i lo...

Ivelina

Moderator

209 Views

1 replies

0 likes

Premium for Family
  • 209 Views
  • 1 replies
  • 0 likes

adding a member to my plan

PlanPremium familyCountryUSADevice( MacBook Pro mid 2015Operating SystemmacOS Monterey 12.7.4 My Question or IssueThere is no option to add or remove a family member when I go to "manage members"

Visitor

Plan Premium family Country USA Device ( MacBook Pro mid 2015 Operating System macOS Monterey 12.7.4   My Question or Issue There is no option to add or remove a family member when I g...

Maxim

Spotify Star

682 Views

1 replies

0 likes

Premium for Family
  • 682 Views
  • 1 replies
  • 0 likes

Superuser Contribution one of family member is living in Europe, can he join our premium plan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Ivelina

Moderator

226 Views

1 replies

0 likes

Premium for Family
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address doesn’t match

I have a premium account and trying to add my daughter but the address doesn’t match, I have tried every option, there is even an address that is ours but when we select it it says address doesn’t match. Please help, otherwise it’s pointless having a...

Visitor

...oesn’t match. Please help, otherwise it’s pointless having a family premium account. we have tried via the web and the ap and cleared all cookies etc.

EllieRaine55

Casual Listener

1081 Views

11 replies

0 likes

Premium for Family
  • 1081 Views
  • 11 replies
  • 0 likes

There was a problem. Please try again later.

My Question or IssueMy mum has recently started a Premium Family account and I can't join. I had a duo before with my brother and he has been able to switch, but I(the manager of the duo account) can't. Every time I try, no matter the device, it simp...

Newbie

My Question or Issue My mum has recently started a Premium Family account and I can't join. I had a duo before with my brother and he has been able to switch, but I(the manager of the duo account) c...

Not applicable

497 Views

3 replies

0 likes

Premium for Family
  • 497 Views
  • 3 replies
  • 0 likes

Why can't I add a family member on premium?

If you have added someone in the past 12 months can you not add another member?

Regular

If you have added someone in the past 12 months can you not add another member?

Maxim

Spotify Star

750 Views

11 replies

0 likes

  • 750 Views
  • 11 replies
  • 0 likes

Address verification fail

PlanFamily premiumCountryCanadaDeviceN/aOperating SystemN/a My Question or IssueRoommates and I moved very recently. Thought I updated our plan address but didn't. One of them got the address verification email so I told the other roommates to expect...

Newbie

Plan Family premium Country Canada Device N/a Operating System N/a   My Question or Issue Roommates and I moved very recently. Thought I updated our plan address but didn't. One of t...

audreycvls

Newbie

314 Views

1 replies

0 likes

Premium for Family
  • 314 Views
  • 1 replies
  • 0 likes

Stream count

PlanFamily premium planCountryIndiaDevice(Redmi K20 pro) My Question or IssueDo streams count if all family premium plan accounts are used on same device?

Visitor

Plan Family premium plan Country India Device (Redmi K20 pro)   My Question or Issue Do streams count if all family premium plan accounts are used on same device?

Maxim

Spotify Star

245 Views

1 replies

0 likes

Premium for Family
  • 245 Views
  • 1 replies
  • 0 likes

Family account, verify address doesn't work

When typing in the address exactly as the main account, it isn't found. How can the new user link to the family account?

Casual Listener

When typing in the address exactly as the main account, it isn't found. How can the new user link to the family account?

thompsonfamy5

Visitor

587 Views

4 replies

0 likes

  • 587 Views
  • 4 replies
  • 0 likes

Spotify claims address doesn't match when trying to join family plan

PlanFree (currently)CountryUKDeviceiPhone 8Operating Systemi)S 16.2 My Question or IssueI'm trying to join my family's plan. I've just left my own premium account to join the family plan when I moved home. When I type in my address, Spotify can find ...

Visitor

  Plan Free (currently) Country UK Device iPhone 8 Operating System i)S 16.2   My Question or Issue I'm trying to join my family's plan. I've just left my own premium account t...

1255951457

Newbie

449 Views

2 replies

0 likes

Premium for Family
  • 449 Views
  • 2 replies
  • 0 likes

Cannot verify my address _ keeps saying try again

I am part of a family plan. I was asked to verify my address but when I enter the address, it says try again. When I put only the street name, it says it doesnt match the address on the account!

Newbie

I am part of a family plan. I was asked to verify my address but when I enter the address, it says try again. When I put only the street name, it says it doesnt match the address on the account!

kikionthecloud

Visitor

358 Views

2 replies

0 likes

  • 358 Views
  • 2 replies
  • 0 likes

New Family Basic

PlanFamily PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueShould I invite again the family members if I move from Family premium to Family basic?

Newbie

Plan Family Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue S...

AdamDamon

Spotify Star

508 Views

1 replies

0 likes

Premium for Family
  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find Free Audiobooks

I have premium family. I am the Plan Manager. I am using Windows Desktop version of Spotify. I'm looking for a section that shows ALL free audiobooks. When I go to Search > Browse all > Audiobooks, and scroll down I do not find a section entitled Fre...

Visitor

I have premium family. I am the Plan Manager. I am using Windows Desktop version of Spotify. I'm looking for a section that shows ALL free audiobooks. When I go to Search > B...

Not applicable

789 Views

4 replies

0 likes

  • 789 Views
  • 4 replies
  • 0 likes