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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82144 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
62539 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198054 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29671 Views
44 replies
4 likes
PlanPremiumCountryUSDeviceChrome, Firefox, SafariOperating SystemWindows 10, iOS17 My Question or IssueI am trying to enable explicit content on a member, but when I select the option to manage members, nothing is clickable. It's just a static list o...
Plan Premium Country US Device Chrome, Firefox, Safari Operating System Windows 10, iOS17 My Question or Issue I am trying to enable explicit content on a member, but when I select t...
Casual Listener
1179 Views
4 replies
0 likes
I can listen music but when i Turn on the shuffle, i can not listen music anymore
I can listen music but when i Turn on the shuffle, i can not listen music anymore
Moderator
329 Views
1 replies
0 likes
I was added as family member by family planner in the family premium account, however my spotify app still shows that I am under free account and not premium account…please help
I was added as family member by family planner in the family premium account, however my spotify app still shows that I am under free account and not premium account…please help
Spotify Star
282 Views
1 replies
0 likes
I am a part of a premium family. The account holder told me that audiobooks are included in the premium subscription but I would have to pay for all the ones I've looked at.
I am a part of a premium family. The account holder told me that audiobooks are included in the premium subscription but I would have to pay for all the ones I've looked at.
Spotify Star
274 Views
1 replies
0 likes
PlanPremiumCountryIndiaDevice(Samsung Galaxy 9, Lenovo Idea Pad)Operating System(Android, Windows 10, 11, etc.) My Question or IssueNot able to find address although the same address is there in the address of account manager
Plan Premium Country India Device (Samsung Galaxy 9, Lenovo Idea Pad) Operating System (Android, Windows 10, 11, etc.) My Question or Issue Not able to find address although ...
Moderator
269 Views
1 replies
0 likes
My mother went into my spotify account and took me off of the family plan through my own account. How can I get back in?
My mother went into my spotify account and took me off of the family plan through my own account. How can I get back in?
Spotify Star
482 Views
1 replies
1 likes
Mi hermano se registro en spotify con su cuenta de facebook, de esa cuenta hicimos un plan familiar premium y los pagos los hago yo que estoy dentro aun de ese plan familiar, lo que quiero es ponerme a mi como titular o en dado caso cancelar el plan ...
Mi hermano se registro en spotify con su cuenta de facebook, de esa cuenta hicimos un plan familiar premium y los pagos los hago yo que estoy dentro aun de ese plan familiar, lo que quiero es ponerme...
Moderator
308 Views
3 replies
0 likes
my brother can't sign in or join our premium family plan, it says that his Spotify can't find the address. Is it possible that he is working abroad, that is why it isn't working?
my brother can't sign in or join our premium family plan, it says that his Spotify can't find the address. Is it possible that he is working abroad, that is why it isn't working?
Moderator
333 Views
1 replies
0 likes
I can't change my country, I have the Premimum for Family and they live in the same country as me, but my spotify account didn't let me change my country. What can I do?
I can't change my country, I have the Premimum for Family and they live in the same country as me, but my spotify account didn't let me change my country. What can I do?
Spotify Star
231 Views
1 replies
0 likes
I am trying to upgrade my wife and my Spotify account to Premium Duo, but I am not able to understand a few things. Would appreciate any help on the following questions ..1. Can I listen to Spotify from my account on device ( say my car ) while my wi...
I am trying to upgrade my wife and my Spotify account to Premium Duo, but I am not able to understand a few things. Would appreciate any help on the following questions .. 1. Can I listen to Spoti...
Newbie
414 Views
2 replies
0 likes
Link is sent, family members receive it. Open it and login, but it's not doing anything after that. Not linking up
Link is sent, family members receive it. Open it and login, but it's not doing anything after that. Not linking up
Spotify Star
221 Views
1 replies
0 likes
Whe I type my address I can't find it and the addresses shown are in Switzerland while I'm in Italy
Whe I type my address I can't find it and the addresses shown are in Switzerland while I'm in Italy
Spotify Star
246 Views
1 replies
1 likes
My son got a new phone, he logged in with his email account (same email and same account as in the old phone) and it shows up as a free account. We have a Spotify family premium account and that is his login, but it does not recognise him as a member...
My son got a new phone, he logged in with his email account (same email and same account as in the old phone) and it shows up as a free account. We have a Spotify family premium account and that is h...
Moderator
192 Views
1 replies
0 likes
My plan type is "Premium Family" and I wish to change the Plan Manager to another family member but I can't figure out how do this.Do I have to cancel and have that family member signup for a new plan?
My plan type is "Premium Family" and I wish to change the Plan Manager to another family member but I can't figure out how do this. Do I have to cancel and have that family member signup for a n...
Visitor
5798 Views
2 replies
0 likes
PlanFamilyCountryNetherlandsDeviceiPhone SEOperating SystemiOS17 My Question or IssueI want to invite someone to join my family account. However, whenever I send an invitation the link does not work. Receiver only sees a screen which says the link is...
Plan Family Country Netherlands Device iPhone SE Operating System iOS17 My Question or Issue I want to invite someone to join my family account. However, whenever I send an i...
Casual Listener
442 Views
5 replies
0 likes
EU SOLICITEI O PLANO MAIS E O PLANO ERRADO E NÃO ESTOU CONSEGUINDO FAZER O CANCELAMENTO PODERIA ME AJUDAR POR FAVOR
EU SOLICITEI O PLANO MAIS E O PLANO ERRADO E NÃO ESTOU CONSEGUINDO FAZER O CANCELAMENTO PODERIA ME AJUDAR POR FAVOR
Spotify Star
1639 Views
11 replies
0 likes
You urgently need to introduce an option for the family membership that allows account owners to block video content from kids' accounts.Spotify did not have a time limit on my daughter's phone, because I want her to be able to listen to music whenev...
You urgently need to introduce an option for the family membership that allows account owners to block video content from kids' accounts. Spotify did not have a time limit on my daughter's phone, b...
Casual Listener
2340 Views
12 replies
23 likes
When I open the link there is a message "You can join someone else's plan only once in 12 months". Whta can I do?
When I open the link there is a message "You can join someone else's plan only once in 12 months". Whta can I do?
Spotify Star
361 Views
1 replies
0 likes
I have a french premium account originally, with my family we used my french credit card and a french adress. But now we moved in Costa Rica and I want to use the Family plan with my new adress. My new adress is this one : San José, Rivas, Guadalupe,...
I have a french premium account originally, with my family we used my french credit card and a french adress. But now we moved in Costa Rica and I want to use the Family plan with my new adress. &n...
Spotify Star
736 Views
7 replies
0 likes
The family plan creator sent me the link through text and email and all I get is the 404 page. I even made a whole new account to try to join.
The family plan creator sent me the link through text and email and all I get is the 404 page. I even made a whole new account to try to join.
Spotify Star
705 Views
1 replies
0 likes
