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Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremium Family CountryFranceDeviceSamsung Galaxy S10Operating SystemAndroid 11 My Question or IssueI have 4 other Family members who are using the Family Mix (and can easily manage their Family Mix by adding or removing the titles from any other ...
PlanPremiumCountryUK -> SloveniaDeviceseveralOperating SystemseveralMy Question or IssueI have a premium family account in the UK and am moving with my family to Slovenia. I would like to change countries on my account but am worried about losing fav...
PlanFree/PremiumCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have already paid for family premium but i cant join because i have had another famil...
PlanDuo to FamilyCountryNZMy Question or Issue I currently have a Duo account with my wife. I wish to change to Family to include my daughter as well. Due to custody arrangements, she only lives "under my roof" part time. Can she be part of the Premi...
I want to start a Premium Family account, and invite my husband and son. My husband already has his own Premium account, so if I invite him will he keep all his playlists?
PlanPremium FamilyCountryUSADevice(iPhone 12, Macbook Pro 2018)Operating System(iOS 15.1.1, BigSur) I have Autoplay turned off in Preferences both on my phone and desktop, but Spotify continues to autoplay songs on my profile. I've tried turning Auto...
PlanPremium Family CountryNetherlands Device(iPhone XR, Mac M1)Operating System(iOS 15.1, macOS Big Sur) My Question or IssueHi everyone, so right now I’m on my family’s spotify premium plan that we started in GB 4 years ago. My parents want to switc...
Just as the title suggests really. My ex-wife would like to separate from our Family Plan and start her own, and bring the kids over to her new one. How does she and the kids manage this and keep all playlists?
Hi,I have Spotify Family and we (2 parents, 2 kids) are quite often sharing an Android tablet, e.g. for the music in the kitchen. Related to this I have two questions: 1. Unfortunately Spotify does not seem to have a quick solution for switching betw...
Hello all, All of a sudden i can't play music anymore to my Sonos speakers. We have a Family account. All members have no problems with Sonos. When i create a new member in the family and login with that new account, all works perfectly. It's a stran...
PlanFamily PremiumCountrySwitzerlandDeviceSamsund S21 UltraOperating SystemAndroid 12 My Question or IssueLike in the titleif she opens the invite link, she doesn't can confirm the adress. She only can login with my own account. Any solutions for thi...
PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 11 (Laptop) My Question or IssueI have an active Spotify Premium account and have for several years. I was attempting to upgrade to the family plan,...
PlanPremiumCountryUkDeviceXz2Operating SystemAndroid 10 My Question or IssueAlready posted a question. No response. What is the phone number for support?I am paying for premium. I expect that it comes with support?
HiI deleted my user data and cache from the settings of my xperia xz2 and since then my content doesn't play. I can open the player and browse the menus but as soon as I select any song the page is blank, sometines with a green spinning circle. I tho...
My family mix won’t let me join, even if it says I’m in it, I’m not. It says “be the first to join”.can anybody help?
PlanPremium (Individual > Family)Country Japan (originally UK) Deviceeverywhere - iPhone, Android, Samsung SmartTV, Alexa Premium account originally signed up in UK with UK address and UK payment details in 2015. In 2017, moved with family (me, wife,...
HELP PLEASEEEEEPlanPremiumDevice(Samsung Galaxy s7, iPad, Windows10) My Question or IssueI HAVE TURNED ON THE FILTER TO EXCLUDE SONGS WITH EXPLICIT CONTENT BUT SOME OF THEM KEEP PLAYING... WHAT CAN I DO?I CAN ONLY FIND THE REPORT BUTTON ON MY PHONE A...
PlanPremiumCountryFranceDeviceDell InspironOperating SystemWindows 10 My Question or IssueSpotify believes that I am trying to join a Family Plan from a different country and I cannot validate the address for my kid. Not sure what to do, all settings...
I would like to use my aunt's card to start a Spotify Premium family plan, but she lives in another state. How should I fill this page out? Should I be using my home address or my aunt's billing address? How do I make it so my siblings can join by ty...
I have a Premium Family account and shared the link with my son. He clicks on the link and adds his account number but even though he uses the same address I provided for the family account he gets an error message that it is the wrong address. We th...