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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139382 Views
  • 32 replies
  • 8 likes
  • 139382 Views
  • 32 replies
  • 8 likes

one Account - several streams

I would like to upgrade to duo or family however we would like to continue with only one account and use several audio streams. Is this possible with duo or family or do I have to have several individual accounts?

  • Visitor
  • I would like to upgrade to duo or family however we would like to continue with only one account and use several audio streams. Is this possible with duo or family or do I have to have several i...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Cannot invite family members to family plan

Hi - I have family premium and am not able to invite members. This is on Desktop MacOS, please advise.

  • Newbie
  • Hi - I have family premium and am not able to invite members. This is on Desktop MacOS, please advise.      
  • valberti
  • Casual Listener
  • 323 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 323 Views
  • 2 replies
  • 0 likes

Superuser Contribution nao consigo adicionar meu filho no plano premium!

tenho plano premium, mas nao consigo adicionar meu filho no plano, quando eu mando o convite no app dele nao fica premium!

  • Visitor
  • tenho plano premium, mas nao consigo adicionar meu filho no plano, quando eu mando o convite no app dele nao fica premium!
  • Lyubka
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Join Premium Family Account

Dear all, I just join my girlfriend at her home, and when she tries to send me the invitation to join her family account, it says « Error 404 » and I can’t reach the web page to join her account, whilst I have my own Premium Account right now.Can you...

  • Visitor
  • Dear all,   I just join my girlfriend at her home, and when she tries to send me the invitation to join her family account, it says « Error 404 » and I can’t reach the web page to join her a...
  • Dian
  • Spotify Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Denúncia incorreta, como cancelar a denúncia !

Como faço para cancelar uma denuncia incorreta ? None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Op...

  • Visitor
  • Como faço para cancelar uma denuncia incorreta ? None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country ...
  • Dian
  • Spotify Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 145 Views
  • 1 replies
  • 0 likes

Resend family Invite

Hi, Where can you resend a invite from. one of my family members has changed phone and i need to resend the link to join the again but i can only see invite new member and remove old member. Thanks

  • Visitor
  • Hi, Where can you resend a invite from. one of my family members has changed phone and i need to resend the link to join the again but i can only see invite new member and remove old member. T...
  • Maxim
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 370 Views
  • 1 replies
  • 0 likes

Issues With Joining Spotify Family Account Even When Living Together

My boyfriend moved in with me (he also moved to my country) and he wants to join my Spotify Family Account (now he uses a different product), but even though he has the same address as me in his profile and uses the payment method issued in the count...

  • Casual Listener
  • My boyfriend moved in with me (he also moved to my country) and he wants to join my Spotify Family Account (now he uses a different product), but even though he has the same address as me in his p...
  • Maxim
  • Spotify Star
  • 392 Views
  • 7 replies
  • 0 likes
  • 392 Views
  • 7 replies
  • 0 likes

Superuser Contribution Family plan - tellsmy son he is at a different address to me when he is not

PlanFamilyCountryUkDeviceSamsungOperating SystemAndroid My Question or IssueRepeatedly get the error that my son seems to be logging in from a different country when we are actually together at our home address. We don't have a vpn on or anything

  • Visitor
  • Plan Family Country Uk Device Samsung Operating System Android   My Question or Issue Repeatedly get the error that my son seems to be logging in from a different country when we a...
  • Joan
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 154 Views
  • 1 replies
  • 0 likes

I want to quit a family plan

I had an individual plan, then i joined a family plan. I now want to get back to my individual plan without losing my own data and my playlists.

  • Newbie
  • I had an individual plan, then i joined a family plan. I now want to get back to my individual plan without losing my own data and my playlists.
  • AdamDam
  • Spotify Star
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Why can't my family use the premium features?

I send the link for them to join. They say they receive it, but they are just prompted to start their own account, which they did. Then nothing, they are just getting the free features with ads. What's the point of the Premium-Family if they can't en...

  • Visitor
  • ...hat's the point of the Premium-Family if they can't enjoy the same features, which is the ONLY reason why I signed up for it in the first place. MY account shows they are sharing my account, but they d...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mando una invitación a mi hijo para vincular a la cuánta familiar

A mi hijo le mandé una invitación del plan familiar pero le sale que su cuenta está ya vinculada a esa cuánta y no deja que el pueda unirse a la cuánta

  • Visitor
  • A mi hijo le mandé una invitación del plan familiar pero le sale que su cuenta está ya vinculada a esa cuánta y no deja que el pueda unirse a la cuánta
  • MihailY
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution ei, bom dia! eu assinei o plano duo para usar com minha mãe, mas quando dou

ei, bom dia! eu assinei o plano duo para usar com minha mãe, mas quando dou play, a musica para lá para ela.

  • Visitor
  • ei, bom dia! eu assinei o plano duo para usar com minha mãe, mas quando dou play, a musica para lá para ela.
  • Yordan
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Link to family do not work

My brother is tying to share his familyaccount but when I click on the link is says “this page does not exist”. can you help me? /Camilla

  • Visitor
  • My brother is tying to share his familyaccount but when I click on the link is says “this page does not exist”.   can you help me?   /Camilla
  • Novy
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Premium Paused due to expire credit card

Spotify is telling me that my FAMILY premium is paused due to expired cc. I went in and added a new payment type. That didn't seem to do anything as it still told me that I needed to upgrade. So paid for a premium plan with the new CC and now it is a...

  • Visitor
  • Spotify is telling me that my FAMILY premium is paused due to expired cc. I went in and added a new payment type. That didn't seem to do anything as it still told me that I needed to upgrade. So p...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 1 likes
  • 165 Views
  • 1 replies
  • 1 likes

i cant log in on my laptop

its saying i need spotify premium but im on a premium family plan

  • Newbie
  • its saying i need spotify premium but im on a premium family plan
  • MustangM
  • Casual Listener
  • 409 Views
  • 7 replies
  • 0 likes
  • 409 Views
  • 7 replies
  • 0 likes

Superuser Contribution Family member can't add himself, something went wrong error message appears

I've created a family plan and one of the members can't add himself. The address is exactly the same and still we get a "something went wrong" error

  • Casual Listener
  • I've created a family plan and one of the members can't add himself. The address is exactly the same and still we get a "something went wrong" error
  • gijsvanheemstra
  • Regular
  • 539 Views
  • 10 replies
  • 0 likes
  • 539 Views
  • 10 replies
  • 0 likes

Can I invite people to my family plan from different regions?

I am in turkey now but my family lives in another region. I want to get spotify family plan and invite them to my family. Will they able to join my family plan and use spotify premium futures?

  • Visitor
  • I am in turkey now but my family lives in another region. I want to get spotify family plan and invite them to my family. Will they able to join my family plan and use spotify premium futures?
  • AdamDam
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes