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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 152808 Views
  • 32 replies
  • 9 likes
  • 152808 Views
  • 32 replies
  • 9 likes

Solved!! Preiserhöhung für "neue Kunden" erhalten - obwohl ich alter Kunde bin

PlanPremium FamilyCountryGermanyMy Question or IssueLiebes Forum,ich erhielt heute die vorsorgliche Kündigung sowie die Ankündigung einer Preiserhöhung von 14,99 auf 17,99 €.Die Erhöhung soll aber lt. Text nur für "neue Kunden", ab dem 02. Oktober 20...

  • Regular
  • Plan Premium Family Country Germany My Question or Issue Liebes Forum, ich erhielt heute die vorsorgliche Kündigung sowie die Ankündigung einer Preiserhöhung von 14,99 auf 17,99 €. D...
  • Maxim
  • Spotify Star
  • 494 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 494 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pagamento duplo

Estou sendo cobrada duas vezes pelo meu plano família e eu queria saber o pq

  • Visitor
  • Estou sendo cobrada duas vezes pelo meu plano família e eu queria saber o pq
  • M0N7305
  • Newbie
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Solved!! 2 family accounts (re-marraiage)

PlanPremiumCountryUSADeviceAllOperating SystemAll My Question or IssueMy new wife has a family premium account for her ad her daughter. I have a family premium account for me and my two sons. All **bleep** will ensue if she or I cancels our account t...

  • Newbie
  • Plan Premium Country USA Device All Operating System All   My Question or Issue My new wife has a family premium account for her ad her daughter.  I have a family premium a...
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 225 Views
  • 1 replies
  • 1 likes

Superuser Contribution where is my Permium?

Order number: -1-1 Why the 11/23/23 order. Does it expire today? And no emails or messages? Where's my subscription? PlanPremiumCountryPhilippines DeviceALL

  • Visitor
  • Order number: <removed sensitive info>-1-1 Why the 11/23/23 order. Does it expire today? And no emails or messages? Where's my subscription?   Plan Premium Country Philippines  ...
  • Elena
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 157 Views
  • 1 replies
  • 0 likes

I am trying unsuccessfully to log into my family premium account in Gambia. Please advise.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying unsuccessfully to log into my family premium account in Gambia. Please advise.

  • Newbie
  • ...rying unsuccessfully to log into my family premium account in Gambia.  Please advise.  
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 158 Views
  • 1 replies
  • 0 likes

Does downloading data on a family plan download everyone’s data?

I have one of three profiles on a family plan and I want to download my account data and maybe the extended streaming history, but I only want it off of my profile. I’m logged into my profile, but if it’s all connected to the same account would it al...

  • Visitor
  • I have one of three profiles on a family plan and I want to download my account data and maybe the extended streaming history, but I only want it off of my profile. I’m logged into my profile, but i...
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 210 Views
  • 1 replies
  • 0 likes

I want to set my audio to the highest level, what is the process? I am on the family plan. premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit filters won’t turn off

PlanFamilyCountry DeviceTesla Model Y and Alexa Dot 5th Gen/Sonos Arc (Alexa)Operating SystemLatest versions on Alexa and Tesla My Question or IssueThis started a few days ago when we want to turn off explicit filters to enable playback on our Alexa’...

  • Casual Listener
  • Plan Family Country   Device Tesla Model Y and Alexa Dot 5th Gen/Sonos Arc (Alexa) Operating System Latest versions on Alexa and Tesla    My Question or Issue This started a...
  • Joan
  • Moderator
  • 531 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 531 Views
  • 1 replies
  • 0 likes

Solved!! Premium family manager AND member

I am both the manager of a Premium family account and a member. The manager account provides music in my home, the member account on my phone so that independent listening can happen. BUT I want to use my manager privileges to listen to audiobooks. H...

  • Casual Listener
  • I am both the manager of a Premium family account and a member. The manager account provides music in my home, the member account on my phone so that independent listening can happen. BUT I want to u...
  • Maxim
  • Spotify Star
  • 578 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 578 Views
  • 5 replies
  • 0 likes

Solved!! Divorced parents

PlanFamilyCountryFranceMy Question or IssueHello there,I just updated toFamily plan but I have an issue related to my personal situation. I am currently divorcing, so I have my children with me only during vacation periods (2 months 1/2 per year).Can...

  • Casual Listener
  • Plan Family Country France My Question or Issue Hello there, I just updated toFamily plan but I have an issue related to my personal situation. I am currently divorcing, so I have my children w...
  • Hellio78
  • Visitor
  • 3070 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 3070 Views
  • 6 replies
  • 0 likes

Premium Plan memeber should be able to listen audiobooks as well

As a memeber of a premium account I am not able to listen audiobooks for free like the manager of the account, that needs to be fixed.

  • Visitor
  • As a memeber of a premium account I am not able to listen audiobooks for free like the manager of the account, that needs to be fixed. 
  • afnaples
  • Newbie
  • 221 Views
  • 2 replies
  • 2 likes
  • 221 Views
  • 2 replies
  • 2 likes

Spotify Family Plan was removed even though I paid for it

My family plan was removed even though I paid for it.My family members have received an email at 13:55 pm (CET) saying that I (the owner of the family plan) has removed them. But it wasn't me. PlanFamilyCountryGermanyDeviceall devicesOperating System...

  • Regular
  • My family plan was removed even though I paid for it. My family members have received an email at 13:55 pm (CET) saying that I (the owner of the family plan) has removed them. But it wasn't me. &n...
  • jamalemo-germany2
  • Regular
  • 2285 Views
  • 36 replies
  • 5 likes
  • Premium for Family
  • 2285 Views
  • 36 replies
  • 5 likes

Superuser Contribution Premium access ERRONEOUSLY removed

Ive lost all premium access as part of a CURRENT family plan. And just* as I was happy to say that the bugs have been fixed!! *face palm* WT Spotify? I need this fixed NOW ::: for work later on TODAY, I rely on this app for my playlists to provide my...

  • Music Fan
  • Ive lost all premium access as part of a CURRENT family plan. And just* as I was happy to say that the bugs have been fixed!! *face palm* WT Spotify? I need this fixed NOW ::: for work later on T...
  • MihailY
  • Moderator
  • 463 Views
  • 5 replies
  • 5 likes
  • Premium for Family
  • 463 Views
  • 5 replies
  • 5 likes

Premium for Family

It´s amazing that Spotify doesn´t has a help desk or someone to answer your quiestions.I already change to Premium for Family.But they other users can´t discharge the playlist to use it offline.Do you know the mail or phone to contact Spotify ???

  • Visitor
  • It´s amazing that Spotify doesn´t has a help desk or someone to answer your quiestions. I already change to Premium for Family. But they other users can´t discharge the playlist to use it offline....
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 216 Views
  • 1 replies
  • 0 likes

Advert on a premium family plan

PlanPremium family planCountryEnglandDeviceSamsung galaxy s22 ultra Operating SystemAndroid My Question or IssueI'm still getting adverts in-between podcast even though I have a premium plan

  • Visitor
  •   Plan Premium family plan Country England Device Samsung galaxy s22 ultra  Operating System Android    My Question or Issue I'm still getting adverts in-between p...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 246 Views
  • 1 replies
  • 1 likes

Superuser Contribution My family plan invite is not working.

My wife has sent me an invite to join our family plan, but all i get when i click the link is a spotify 404 page not found screen.

  • Visitor
  • My wife has sent me an invite to join our family plan, but all i get when i click the link is a spotify 404 page not found screen.
  • OscarDC
  • Moderator
  • 1893 Views
  • 7 replies
  • 0 likes
  • 1893 Views
  • 7 replies
  • 0 likes

Spotify Family Plan when off at college

Hello, I want to buy the family plan for my family and was wondering if my child who is going to college in another state can also be added on the plan. We live in the US, and my child goes to a far away school. Is it possible for them to be added an...

  • Visitor
  • Hello, I want to buy the family plan for my family and was wondering if my child who is going to college in another state can also be added on the plan. We live in the US, and my child goes to a f...
  • Maxim
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 291 Views
  • 1 replies
  • 0 likes

Solved!! "Your addresses didn't match" - issues with users accepting invites to Duo plans

PlanPremium DuoCountryFRANCEDeviceSamsung Galaxy S9, PCOperating System(Windows 11.) My Question or Issue Dear community, I'm a facing a very strange issue.I am living in France and I am paying my premium spotify with using a french bank account. Spo...

  • Casual Listener
  • Plan Premium Duo Country FRANCE Device Samsung Galaxy S9, PC Operating System (Windows 11.)   My Question or Issue   Dear community, I'm a facing a very strange issue. I am livi...
  • Maxim
  • Spotify Star
  • 360 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 360 Views
  • 5 replies
  • 0 likes

Solved!! Family member cannot re-join Family Plan

PlanPremiumCanada DevicePixel 6Operating SystemAndroid 14 My Question or IssueMy wife got a new phone and tried to use Spotify and it didn't transfer her membership details. I removed her (I am the plan manager) and sent a new invite. When she logged...

  • Regular
  • Plan Premium Canada   Device Pixel 6 Operating System Android 14   My Question or Issue My wife got a new phone and tried to use Spotify and it didn't transfer her membership deta...
  • Maxim
  • Spotify Star
  • 541 Views
  • 9 replies
  • 1 likes
  • Premium for Family
  • 541 Views
  • 9 replies
  • 1 likes

Child joining Family Account

I currently have a Duo account but would like to upgrade to Family so my child can be separate from my playlists. They're only 11 and don't have an email address - do I need to create one for the purposes of joining or is there another way?

  • Casual Listener
  • I currently have a Duo account but would like to upgrade to Family so my child can be separate from my playlists. They're only 11 and don't have an email address - do I need to create one for the p...
  • Maxim
  • Spotify Star
  • 198 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 198 Views
  • 3 replies
  • 0 likes