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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 171071 Views
  • 32 replies
  • 9 likes
  • 171071 Views
  • 32 replies
  • 9 likes

I have issues with my family plan

I was added as family member by family planner in the family premium account, however my spotify app still shows that I am under free account and not premium account…please help

  • Visitor
  • I was added as family member by family planner in the family premium account, however my spotify app still shows that I am under free account and not premium account…please help
  • Bittencourt
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

How do you get back in a family plan after accidently leaving?

My mother went into my spotify account and took me off of the family plan through my own account. How can I get back in?

  • Newbie
  • My mother went into my spotify account and took me off of the family plan through my own account. How can I get back in?
  • Maxim
  • Spotify Star
  • 396 Views
  • 1 replies
  • 1 likes
  • 396 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why can't my family member join our premium family Spotify?

my brother can't sign in or join our premium family plan, it says that his Spotify can't find the address. Is it possible that he is working abroad, that is why it isn't working?

  • Visitor
  • my brother can't sign in or join our premium family plan, it says that his Spotify can't find the address. Is it possible that he is working abroad, that is why it isn't working?
  • MihailY
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution New phone does not recognise Spotify premium account

My son got a new phone, he logged in with his email account (same email and same account as in the old phone) and it shows up as a free account. We have a Spotify family premium account and that is his login, but it does not recognise him as a member...

  • Visitor
  • My son got a new phone, he logged in with his email account (same email and same account as in the old phone) and it shows up as a free account. We have a Spotify family premium account and that is h...
  • Joan
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

I can't change the country of my spotify account, what can i do?

I can't change my country, I have the Premimum for Family and they live in the same country as me, but my spotify account didn't let me change my country. What can I do?

  • Visitor
  • I can't change my country, I have the Premimum for Family and they live in the same country as me, but my spotify account didn't let me change my country. What can I do?
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Family plan changing country

I have a french premium account originally, with my family we used my french credit card and a french adress. But now we moved in Costa Rica and I want to use the Family plan with my new adress. My new adress is this one : San José, Rivas, Guadalupe,...

  • Casual Listener
  • I have a french premium account originally, with my family we used my french credit card and a french adress. But now we moved in Costa Rica and I want to use the Family plan with my new adress. &n...
  • Maxim
  • Spotify Star
  • 426 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 426 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Why my daughter can not confirm Family plan address?

I sent Family Plan invitation to my daughter. She accepted an invitation and entered exactly same address where family lives. But address was not accepted, message appeared that she is trying to log in from a different country which is incorrect as w...

  • Casual Listener
  • I sent Family Plan invitation to my daughter. She accepted an invitation and entered exactly same address where family lives. But address was not accepted, message appeared that she is trying to l...
  • Maxim
  • Spotify Star
  • 460 Views
  • 5 replies
  • 0 likes
  • 460 Views
  • 5 replies
  • 0 likes

Superuser Contribution No shuffle on the kid’s app?

I’ve just downloaded the kids app and shared the kid’s playlist from my account, but I can’t find any shuffle feature? Surely there is one!? PlanFamilyCountryNZDeviceiPhone 13

  • Casual Listener
  • I’ve just downloaded the kids app and shared the kid’s playlist from my account, but I can’t find any shuffle feature? Surely there is one!?   Plan Family Country NZ Device iPhone 13  
  • ttianna
  • Regular
  • 1337 Views
  • 3 replies
  • 7 likes
  • Premium for Family
  • 1337 Views
  • 3 replies
  • 7 likes

My family gets the invite but it's not linking them to my account

Link is sent, family members receive it. Open it and login, but it's not doing anything after that. Not linking up

  • Visitor
  • Link is sent, family members receive it. Open it and login, but it's not doing anything after that. Not linking up
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

I cannot accept the invitation because of I don't find address

Whe I type my address I can't find it and the addresses shown are in Switzerland while I'm in Italy

  • Visitor
  • Whe I type my address I can't find it and the addresses shown are in Switzerland while I'm in Italy
  • ribezaz
  • Spotify Star
  • 167 Views
  • 1 replies
  • 1 likes
  • 167 Views
  • 1 replies
  • 1 likes

Superuser Contribution Members of family plan account doesn't show up as premium?

I recently set up the family plan for me and my parents and also added them through the link. However, their accounts still show up as free accounts, with zero premium benefits. They can't download music and still get ads. We've tried everything from...

  • Casual Listener
  • I recently set up the family plan for me and my parents and also added them through the link. However, their accounts still show up as free accounts, with zero premium benefits. They can't download m...
  • OscarDC
  • Moderator
  • 508 Views
  • 6 replies
  • 0 likes
  • 508 Views
  • 6 replies
  • 0 likes

How do I change the Plan Manager for my family account?

My plan type is "Premium Family" and I wish to change the Plan Manager to another family member but I can't figure out how do this.Do I have to cancel and have that family member signup for a new plan?

  • Visitor
  • My plan type is "Premium Family" and I wish to change the Plan Manager to another family member but I can't figure out how do this. Do I have to cancel and have that family member signup for a n...
  • AdamDamon
  • Spotify Star
  • 2485 Views
  • 1 replies
  • 0 likes
  • 2485 Views
  • 1 replies
  • 0 likes

Solved!! NÃO ESTOU CONSEGUINDO FAZER O CANCELAMENTO DO MEU PLANO

EU SOLICITEI O PLANO MAIS E O PLANO ERRADO E NÃO ESTOU CONSEGUINDO FAZER O CANCELAMENTO PODERIA ME AJUDAR POR FAVOR

  • Regular
  • EU SOLICITEI O PLANO MAIS E O PLANO ERRADO E NÃO ESTOU CONSEGUINDO FAZER O CANCELAMENTO PODERIA ME AJUDAR POR FAVOR
  • Bittencourt
  • Spotify Star
  • 972 Views
  • 11 replies
  • 0 likes
  • 972 Views
  • 11 replies
  • 0 likes

Solved!! Why I can't get the Premium Family plan ?

When I open the link there is a message "You can join someone else's plan only once in 12 months". Whta can I do?

  • Newbie
  • When I open the link there is a message "You can join someone else's plan only once in 12 months". Whta can I do?
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account mix up

I’m listening to my part of the account on my phone or in the car and then it cuts out or starts playing my daughter’s songs on Google Home or on her phone

  • Newbie
  • I’m listening to my part of the account on my phone or in the car and then it cuts out or starts playing my daughter’s songs on Google Home or on her phone
  • Vasil
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can i listen to my spotify, and Google at same time? I have family acc

I have a spotify family account, and 2 google home devices. I would like to listen to music upstairs, and down stairs, and if need be on my phone. What is the best way to do this?

  • Visitor
  • I have a spotify family account, and 2 google home devices. I would like to listen to music upstairs, and down stairs, and if need be on my phone. What is the best way to do this?
  • Vasil
  • Moderator
  • 250 Views
  • 1 replies
  • 1 likes
  • 250 Views
  • 1 replies
  • 1 likes

Solved!! Can't change country without changing plan?

Hello, I currently have a Singapore-based Premium Family account but we've moved to another country France and my Singaporean payment card is not usable anymore.I tried to update my payment method with the details of my new card here in France, but i...

  • Casual Listener
  • Hello,   I currently have a Singapore-based Premium Family account but we've moved to another country France and my Singaporean payment card is not usable anymore. I tried to update my p...
  • hmddhm
  • Casual Listener
  • 412 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 412 Views
  • 5 replies
  • 0 likes

My family plan invite link isn't working

The family plan creator sent me the link through text and email and all I get is the 404 page. I even made a whole new account to try to join.

  • Visitor
  • The family plan creator sent me the link through text and email and all I get is the 404 page. I even made a whole new account to try to join.
  • Maxim
  • Spotify Star
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes

Семейная подписка

У меня подключена семейная подписка, у других участников есть премиум, у меня нет премиума, хотя оплачено

  • Visitor
  • У меня подключена семейная подписка, у других участников есть премиум, у меня нет премиума, хотя оплачено
  • Billy-J
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes