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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82121 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
62535 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198042 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29669 Views
44 replies
4 likes
PlanFamily PremiumCountryParaguay Device(Xiaomi Redmi Note 9)Operating System( Android) My Question or IssueI was invited to join my family's plan but when i go to the link and put the right adress appears a error message, i try it like 10 times alre...
Plan Family Premium Country Paraguay Device (Xiaomi Redmi Note 9) Operating System ( Android) My Question or Issue I was invited to join my family's plan but when i g...
Spotify Star
250 Views
1 replies
1 likes
PlanFamilyCountryAustralia DeviceMac Pro M2Operating System(iOS 13) My Question or IssueWhen I invite my family member who has an existing premium account lives at the same address I get an error message after confirming my address. It just says an e...
Plan Family Country Australia Device Mac Pro M2 Operating System (iOS 13) My Question or Issue When I invite my family member who has an existing premium account l...
Spotify Star
226 Views
1 replies
0 likes
PlanPremium FamilyCountryGuam, USA My Question or IssueI live in the US Territory, Guam. I just purchased the premium family plan and I cannot find my address or any location close to me or anywhere on the island at all. Is this plan not available to...
Plan Premium Family Country Guam, USA My Question or Issue I live in the US Territory, Guam. I just purchased the premium family plan and I cannot find my address or any location close t...
Visitor
431 Views
2 replies
0 likes
PlanFamily PremiumCountryGermany My Question or IssueWeird situation here - family admin is son who is estranged from the family and does not react to to e-mails/phone-calls anymore. Payment is on the mothers credit card (obviously name on the cc cle...
Plan Family Premium Country Germany My Question or Issue Weird situation here - family admin is son who is estranged from the family and does not react to to e-mails/phone-calls anymore....
Moderator
306 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI set up a family plan on one of my accounts but need it on a different account. I've set family plan up on the 2nd account but now my family...
Plan Premium Country UK Device Android Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I set up a family plan on one of my accounts but need it o...
Spotify Star
440 Views
3 replies
0 likes
PlanPremium FamilyCountryJapan My Question or IssueIt's a weird scenario. It seems like full and half width characters are sensitive in family plan address verification. My address on Google Maps used to be incorrect due to misuse of full and half wi...
Plan Premium Family Country Japan My Question or Issue It's a weird scenario. It seems like full and half width characters are sensitive in family plan address verification. M...
Music Fan
861 Views
3 replies
0 likes
PlanPremium FamilyCountryAustralia My Question or IssueI'd like to change the plan manager to my wife, as she would like to listen to audiobooks. Can I do this without losing my downloaded content? I have a lot downloaded as I travel remote for work ...
Plan Premium Family Country Australia My Question or Issue I'd like to change the plan manager to my wife, as she would like to listen to audiobooks. Can I do this without losing m...
Casual Listener
306 Views
2 replies
1 likes
While trying to add another member for the family plan invitation we are having problems trying to find the address which gives us the wrong address error. When the invitation is accepted it follows normal procedures until the address search, in ther...
While trying to add another member for the family plan invitation we are having problems trying to find the address which gives us the wrong address error. When the invitation is accepted it f...
Spotify Star
355 Views
1 replies
1 likes
I have been in a Duo plan (for which I am the manager) for several months (was already a premium user before that). Recently my mother has created a new Family plan and I want to join it, but when I click the invitation and enter our address (confirm...
I have been in a Duo plan (for which I am the manager) for several months (was already a premium user before that). Recently my mother has created a new Family plan and I want to join it, but when I...
Moderator
336 Views
1 replies
0 likes
Hola.La persona que invite a unirse al paquete familiar al momento de poner la dirección de donde vivimos, le dice que la tiene que ingresar tal cual como la puse yo como administrador, pero aunque la ponga exactamente igual no se encuentra la direcc...
Hola. La persona que invite a unirse al paquete familiar al momento de poner la dirección de donde vivimos, le dice que la tiene que ingresar tal cual como la puse yo como administrador, pero aunque...
Moderator
506 Views
4 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryEngland DeviceSamsung and AppkeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI ...
...perating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am family plan manager but rarely use. 3 other members. Wife, daughter and son. Spotify used by kids. Im l...
Spotify Star
387 Views
1 replies
0 likes
No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudarlo.PlanGratis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS ...
No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudarlo. Plan Gratis/Premium País Dispositivo (iPhone 8, ...
Moderator
226 Views
1 replies
0 likes
PlanPremiumCountryUKDevicePCOperating SystemWindows 11 My Question or IssueMy son has a new Pc. I’ve logged in to Spotify on it and I can see he is a plan member. How do I switch the Spotify to him so he can see his music and not mine? He doesn’t hav...
Plan Premium Country UK Device PC Operating System Windows 11 My Question or Issue My son has a new Pc. I’ve logged in to Spotify on it and I can see he is a plan member. How do I sw...
Spotify Star
244 Views
1 replies
0 likes
Hi there ! No close town or village to me comes as an option to location . Is there a way to paste coordinates? Tried from pc/ cellphone/ different networks/
Hi there ! No close town or village to me comes as an option to location . Is there a way to paste coordinates? Tried from pc/ cellphone/ different networks/
Visitor
2735 Views
16 replies
1 likes
I've got a mail that someone changed my premium account. That person has done nothing! Now what?
I've got a mail that someone changed my premium account. That person has done nothing! Now what?
Spotify Star
211 Views
1 replies
0 likes
Aun que ponga la misma dirección, no me la acepta, llevo intentando desde ayer en la noche en cada dispositivo que puedo
Aun que ponga la misma dirección, no me la acepta, llevo intentando desde ayer en la noche en cada dispositivo que puedo
Moderator
487 Views
1 replies
0 likes
Hi, We are four in a house and would like to share our additional account with our elderly parents who live abroad. Why does Spotify not allow us to share with genuine family members just because they live in a different country? We are only using 4 ...
Hi, We are four in a house and would like to share our additional account with our elderly parents who live abroad. Why does Spotify not allow us to share with genuine family members just b...
Casual Listener
528 Views
2 replies
0 likes
Hello, I bought a 3 month card last week and I’m going to switch to a family plan and I was just wondering what would happen to my 3 month card? Would I lose the days or would it stay or convert or anything?
Hello, I bought a 3 month card last week and I’m going to switch to a family plan and I was just wondering what would happen to my 3 month card? Would I lose the days or would it stay or convert or anything?
Spotify Star
195 Views
1 replies
0 likes
I had researched this subject on this community and it said they still could so I renewed and paid for premium family however saying my kids are in different region so they cannot access
I had researched this subject on this community and it said they still could so I renewed and paid for premium family however saying my kids are in different region so they cannot access
Spotify Star
255 Views
1 replies
0 likes
I live in US and the Spotify account was registered for Child where it WAS made but the account was given to me because they added it to the family plan for me.. I changed my country to the US after I saw that notification.
I live in US and the Spotify account was registered for Child where it WAS made but the account was given to me because they added it to the family plan for me.. I changed my country to the US a...
Spotify Star
297 Views
1 replies
1 likes
