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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 137605 Views
  • 32 replies
  • 8 likes
  • 137605 Views
  • 32 replies
  • 8 likes

Cannot accept invite to premium duo

PlanPremium CountryUkraineDeviceGoogle Pixel 3Operating SystemAndroid 12 My Question or IssueI get invite from my wife to join Spotify Premium DuoAfter i enter the home address, and confirm it - i get the message "There was a problem. Please try agai...

  • Casual Listener
  • Plan Premium  Country Ukraine Device Google Pixel 3 Operating System Android 12   My Question or Issue I get invite from my wife to join Spotify Premium Duo After i enter the hom...
  • Maxim
  • Spotify Star
  • 931 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 931 Views
  • 4 replies
  • 0 likes

Premium family - Different value

PlanPremiumCountryBrasilDeviceXiaomi 11 LiteOperating SystemAndroid 13 In the website version, in Brasil, the Premium Family ins announced for BRL $ 34,90/month. But when I signed it, throug Google Play, I was charged BRL $ 49,90/month in my credit c...

  • Visitor
  • Plan Premium Country Brasil Device Xiaomi 11 Lite Operating System Android 13   In the website version, in Brasil, the Premium Family ins announced for BRL $ 34,90/month. But when I s...
  • Maria132
  • Visitor
  • 254 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 254 Views
  • 3 replies
  • 0 likes

Superuser Contribution Changing the main owner in Your Home

Hi guys, Need help on this one. I accidentally put in my sister's name as "me". Is there a possibility to change this? Support via chat only gave me the option to cancel my account and make another one. This option is very inconvenient even though it...

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  • Casual Listener
  • Hi guys,   Need help on this one.   I accidentally put in my sister's name as "me". Is there a possibility to change this? Support via chat only gave me the option to cancel my account ...
  • Lyubka
  • Moderator
  • 480 Views
  • 4 replies
  • 0 likes
  • 480 Views
  • 4 replies
  • 0 likes

How can I view previous members of my premium family plan?

PlanPremium FamilyCountryUnited States DeviceOnePlus 7 proOperating SystemAndroid 12 My Question or IssueIs there a way to see the usernames that were previous members of my family account? My brother made a new Spotify account last year, so I switch...

  • Visitor
  •   Plan Premium Family Country United States  Device OnePlus 7 pro Operating System Android 12   My Question or Issue Is there a way to see the usernames that were previous m...
  • Maxim
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 399 Views
  • 1 replies
  • 0 likes

Are there any options to have more than 6 accounts in a family?

PlanPremiumCountryUSA My Question or IssueSo, I have a family of 7. So, right there already is over the 6 allowed in a family plan. My daughter just wanted to listen to spotify on the tv. She says she can't because my wife is listening to it in the c...

  • Regular
  • Plan Premium Country USA   My Question or Issue So, I have a family of 7.  So, right there already is over the 6 allowed in a family plan.  My daughter just wanted to listen to s...
  • Dorlow
  • Regular
  • 1581 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 1581 Views
  • 2 replies
  • 1 likes

How to recover spotify family account from a reset phone?

PlanPremiumCountryCanadaDevice(iPhone)Operating System(iOS 10 My Question or IssueHow do I recover the Spotify family non-admin account from a reset phone?

  • Casual Listener
  • Plan Premium Country Canada Device (iPhone) Operating System (iOS 10   My Question or Issue How do I recover the Spotify family non-admin account from a reset phone?
  • AdamDam
  • Spotify Star
  • 2966 Views
  • 7 replies
  • 1 likes
  • Premium for Family
  • 2966 Views
  • 7 replies
  • 1 likes

My wife cannot join Family Premium - address issue

I bought Family Premium and wanted to add my wife. But she can't join. We've tried everything. We deleted her account and created a new one. It's still the same. Spotify says:"You need to live at the same addressIt looks like you’re trying to join Pr...

  • Casual Listener
  • I bought Family Premium and wanted to add my wife. But she can't join. We've tried everything. We deleted her account and created a new one. It's still the same.   Spotify says: "You need t...
  • VP08
  • Casual Listener
  • 472 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 472 Views
  • 8 replies
  • 0 likes

Superuser Contribution Unable to to upgrade from premium to Family Plan

I am from South Africa, I currently have a premium account that I'd like to upgrade to a Family plan. Attempting to upgrade gives me the following error: "Unable to change plans. This could be because you're not eligible for this plan, you're already...

  • Casual Listener
  • I am from South Africa, I currently have a premium account that I'd like to upgrade to a Family plan. Attempting to upgrade gives me the following error: "Unable to change plans. This could be b...
  • Susan_GP
  • Moderator
  • 7820 Views
  • 14 replies
  • 0 likes
  • Account
  • 7820 Views
  • 14 replies
  • 0 likes

Can't change country not card

I have a Premium Family setup in Belgium. I am now residing in Spain and wish to change country in my account but I can't because the drop-down is disabled. I tried to add a new card (from a Spanish bank) and it says "Your form of payment and your co...

  • Casual Listener
  • I have a Premium Family setup in Belgium. I am now residing in Spain and  wish to change country in my account but I can't because the drop-down is disabled. I tried to add a new card (from a S...
  • Maxim
  • Spotify Star
  • 304 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 304 Views
  • 4 replies
  • 0 likes

Unable to add family member to Premium Family Account - keeps saying addresses don't match

I've spent collectively over 3 hours trying to add my daughter to our Premium Family Account - but no matter what I do (and I've tried all the suggestions listed on this forum so far) it still says our addresses don't match. Yes, both accounts are re...

  • Newbie
  • I've spent collectively over 3 hours trying to add my daughter to our Premium Family Account - but no matter what I do (and I've tried all the suggestions listed on this forum so far) it still says o...
  • Maxim
  • Spotify Star
  • 307 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 307 Views
  • 2 replies
  • 0 likes

Issue adding member to my family account

I had a family account with my wife and i changed my credit card. I didn't received any notification to pay the monthly subscription so my account was canceled, i then created a new account with my new visa card, i then tried to add my wife again but...

  • Casual Listener
  • I had a family account with my wife and i changed my credit card.  I didn't received any notification to pay the monthly subscription so my account was canceled, i then created a new account w...
  • Maxim
  • Spotify Star
  • 470 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 470 Views
  • 5 replies
  • 0 likes

How to retrieve my previous family invited list?

My premium family got paused because my credit card expired. I just entered a new card and subscribed to new plan. But when I go to Plan Member list, it's all gone. Do I have to re-invite again?

  • Visitor
  • My premium family got paused because my credit card expired. I just entered a new card and subscribed to new plan. But when I go to Plan Member list, it's all gone. Do I have to re-invite again?
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Adding my wife to my premium account, which I prepaid for 12 months.

Hello! I paid for a full year of premium this past March, and now I would like to upgrade to a family plan with my wife. Will I be charged the incremental cost, or do I essentially lose what I've already paid for my premium plan?

  • Newbie
  • Hello! I paid for a full year of premium this past March, and now I would like to upgrade to a family plan with my wife.  Will I be charged the incremental cost, or do I essentially lose what I...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 187 Views
  • 1 replies
  • 0 likes

my spotify premium plan is gone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution me cobraron un pago de spotify individual premium, despues por familiar

me hicieron un cobro por el plan indivudial y despues por uno familiar, cuando ya tenia el familiar, solo cambie la tarjeta...

  • Visitor
  • me hicieron un cobro por el plan indivudial y despues por uno familiar, cuando ya tenia el familiar, solo cambie la tarjeta...
  • AlejaR
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Purchased 18 months of individual Spotify, changed to Family and only got 6 months left

Dear Community, i have bought 18 months of giftcards for individual premium and decided to change my subscription to the family model and expected to get 12 months of family premium but instead, i only got 6 months and i think i got scammed.What can ...

  • Newbie
  • Dear Community,   i have bought 18 months of giftcards for individual premium and decided to change my subscription to the family model and expected to get 12 months of family premium but i...
  • Maxim
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family doesn't work for a family member

Hi! I recently added my wife to my family premium plan, she was able to accept the invitation and when i look the "members of the plan" she appears as one of the 6 premium accounts in use. But when she try to enter into her account, spotify is tellin...

  • Visitor
  • Hi!    I recently added my wife to my family premium plan, she was able to accept the invitation and when i look the "members of the plan" she appears as one of the 6 premium accounts i...
  • AlejaR
  • Moderator
  • 315 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 315 Views
  • 3 replies
  • 0 likes

Superuser Contribution O APP BLOQUEOU O ACESSO FAMILY DO MEU ESPOSO, COMO RESOLVER?

MEU ESPOSO PERDEU ACESSO AO PLANO FAMILY, POIS O APP DIZ QUE ELE NÃO RESIDE NO MESMO ENDEREÇO QUE EU. JÁ TENTEI INCLUIR ELE NOVAMENTE, MAS NAO DEU CERTO

  • Visitor
  • MEU ESPOSO PERDEU ACESSO AO PLANO FAMILY, POIS O APP DIZ QUE ELE NÃO RESIDE NO MESMO ENDEREÇO QUE EU. JÁ TENTEI INCLUIR ELE NOVAMENTE, MAS NAO DEU CERTO
  • Yordan
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Not possible to join a family blocked for 12 months !

Hello I got an invite from my BF. We live together for 8 months now. When I clicked on the link, spotify did not asked me my address. It automatically blocked me to join the family account for the next 12 months and I quote "we cannot prove that you ...

  • Newbie
  • Hello I got an invite from my BF. We live together for 8 months now. When I clicked on the link, spotify did not asked me my address. It automatically blocked me to join the family account for the n...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 170 Views
  • 1 replies
  • 1 likes

Spotify me demande de souscrire un abonnement alors que j'en ai déjà un

PlanFamilyCountryfranceDeviceSamsung a40 My Question or IssueJ'ai un abonnement Spotify famille, soucrit par un membre de ma famille. J'y suis connectée, mais à un moment je ne peux plus accéder à mon compte ! Il y a écrit : "Spotify premium en pause...

  • Casual Listener
  •   Plan Family Country france Device Samsung a40   My Question or Issue J'ai un abonnement Spotify famille, soucrit par un membre de ma famille. J'y suis connectée, mais à un m...
  • Luan
  • Spotify Star
  • 571 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 571 Views
  • 6 replies
  • 0 likes