Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131646 Views
  • 32 replies
  • 8 likes
  • 131646 Views
  • 32 replies
  • 8 likes

Superuser Contribution Premium stopped working on the app

PlanFamily PremiumCountryArgentinaDeviceSamsung Galaxy J7 NeoOperating SystemAndroid Pie My Question or IssueI can't log in on my account with the spotify app, it says that premium stopped even though I still have premium on my pc and the lite versio...

  • Newbie
  • Plan Family Premium Country Argentina Device Samsung Galaxy J7 Neo Operating System Android Pie   My Question or Issue I can't log in on my account with the spotify app, it says that p...
  • Lyubka
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Um membro do meu plano família não consegue ter acesso ao premium

Tenho plano família e funciona normalmente, com exceção de um usuário, minha prima Maíra, que o Spotify permanece Free, embora ela já tenha clicado no link para participar do plano família que eu enviei para outros membros e funcionara com estes.

  • Newbie
  • Tenho plano família e funciona normalmente, com exceção de um usuário, minha prima Maíra, que o Spotify permanece Free, embora ela já tenha clicado no link para participar do plano família que eu env...
  • Vasil
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedes unirte a este plan

"No pudimos confirmar que vivas con el titular del plan premium. Puedes volver a unirte a otro plan en 12 meses."Dos miembros de mi familia fueron eliminados del plan familiar por no verificar que viven en el mismo domicilio, y este es el mensaje que...

  • Visitor
  • "No pudimos confirmar que vivas con el titular del plan premium. Puedes volver a unirte a otro plan en 12 meses." Dos miembros de mi familia fueron eliminados del plan familiar por no verificar que ...
  • Grecia2
  • Newbie
  • 571 Views
  • 2 replies
  • 0 likes
  • 571 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution One-Time Payment instead of monthly subscription?

PlanFamily PremiumCountryEgyptMy Question or IssueIt's not technically an issue, but I was wondering if I can prepay the entire year using the prepay one-time payment option without any of my family members kicked out of my plan, will it result in an...

  • Casual Listener
  • Plan Family Premium Country Egypt My Question or Issue It's not technically an issue, but I was wondering if I can prepay the entire year using the prepay one-time payment option without any o...
  • Lyubka
  • Moderator
  • 1384 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1384 Views
  • 1 replies
  • 1 likes

Superuser Contribution it won't verify my address for Spotify family despite it being correct

I put in my exact correct home address and it keeps saying it's incorrect. I go on my other family members Spotify page and it shows the address that Im trying to put in. any way to fix?

  • Visitor
  • I put in my exact correct home address and it keeps saying it's incorrect. I go on my other family members Spotify page and it shows the address that Im trying to put in. any way to fix?
  • Lyubka
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't change my Contry for another Payment metode. I have tried all

I have tried all ways, but i can't change it. I don't pay for the premium but i can't select the pack for making another payment

  • Visitor
  • I have tried all ways, but i can't change it. I don't pay for the premium but i can't select the pack for making another payment
  • Yordan
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wie kann ich ein Kids Konto entfernen

Ich besitze ein Familien Abo und habe für meinen Sohn die Kids Version installiert.Nun kam ständig die Meldung "hoppla, da ist etwas schief gelaufen". Also habe ich es erneut versucht einzurichten. Leider wurde dadurch ein neues Kids Konto angelegt. ...

  • Casual Listener
  • Ich besitze ein Familien Abo und habe für meinen Sohn die Kids Version installiert. Nun kam ständig die Meldung "hoppla, da ist etwas schief gelaufen". Also habe ich es erneut versucht einzurichten....
  • Joan
  • Moderator
  • 650 Views
  • 5 replies
  • 0 likes
  • 650 Views
  • 5 replies
  • 0 likes

I upgraded family plan for two but it’s not working

My daughter can’t create her own account. She logged in with a previous account information. Is that the problem?We are unable to listen separately at this time

  • Visitor
  • My daughter can’t create her own account. She logged in with a previous account information. Is that the problem? We are unable to listen separately at this time
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

How do I change family plan manager

I'm moving away from this current address and I wanted to switch plan manager to my roommate

  • Visitor
  • I'm moving away from this current address and I wanted to switch plan manager to my roommate
  • Maxim
  • Spotify Star
  • 1066 Views
  • 1 replies
  • 0 likes
  • 1066 Views
  • 1 replies
  • 0 likes

Superuser Contribution Planes vigentes más bajos que mí abono

Me cobran más caro a mí qie jace tiempo pago que los.planes vigentes actuales como reajustar eso?

  • Visitor
  • Me cobran más caro a mí qie jace tiempo pago que los.planes vigentes actuales como reajustar eso?
  • MihailY
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't verify address as Spotify via Google maps shows incorrect postal code

I want to join Family Premium account and have to verify address. But the address I find via Google maps has incorrect postal code and Spotify doesn't allow to manually correct it.If I go to Google maps directly (not via Spotify), it shows the correc...

  • Visitor
  • I want to join Family Premium account and have to verify address. But the address I find via Google maps has incorrect postal code and Spotify doesn't allow to manually correct it. If I go to G...
  • Vasil
  • Moderator
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Add family member back.

You kicked my wife off my family plan and we tried every address but none would work. And now she cannot join my plan again or another family plan for 12 months.

  • Newbie
  • You kicked my wife off my family plan and we tried every address but none would work. And now she cannot join my plan again or another family plan for 12 months.
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 1 likes
  • 157 Views
  • 1 replies
  • 1 likes

Superuser Contribution Liked songs?

Every time my daughter likes a song it shows up on my play list, but why. She's on a family plan but different account.

  • Visitor
  • Every time my daughter likes a song it shows up on my play list, but why. She's on a family plan but different account.
  • OscarDC
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Anual Familiar Mexico

PlanFamiliarCountryMexico Quisiera saber porque ya no puedo pagar mi plan familiar de forma anual, soy de México.

  • Newbie
  • Plan Familiar Country Mexico   Quisiera saber porque ya no puedo pagar mi plan familiar de forma anual, soy de México.  
  • Eni
  • Moderator
  • 439 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do i need a credit card on file to join a family plan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)My wife has set up a family plan and every time I join it works fine for a bit then sends me the message that my l...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My wife has set up a family plan a...
  • Alex
  • Spotify Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 157 Views
  • 1 replies
  • 0 likes

Added songs to shared playlist with my son not showing on his app

PlanFamily CountryUSDeviceiPad Operating SystemiOS 10 My Question or IssueI have a shared playlist with my son. I have over 500 songs on the playlist but on his Spotify Kids are only like 490. I can’t seem to fix the issue. Thank you for suggestions.

  • Visitor
  •   Plan Family  Country US Device iPad  Operating System iOS 10   My Question or Issue I have a shared playlist with my son. I have over 500 songs on the playlist but o...
  • Taylith
  • Community Legend
  • 176 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 176 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution duo > family

when i try to move from duo to family i get this comment that the 2nd user will lose acccess 1. what does it means? 2. will it restart the 2nd account and the user will lose everything? thanks in advanace

  • Casual Listener
  • when i try to move from duo to family i get this comment that the 2nd user will lose acccess   1. what does it means?   2. will it restart the 2nd account and the user will lose e...
  • MihailY
  • Moderator
  • 725 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 725 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family premium keeps switching devices

I have family premium but when my sister is playing music at the same time as me it plays on my device also even when I press listen on this device or continue.

  • Newbie
  • I have family premium but when my sister is playing music at the same time as me it plays on my device also even when I press listen on this device or continue. 
  • Alex
  • Spotify Legend
  • 2764 Views
  • 5 replies
  • 0 likes
  • 2764 Views
  • 5 replies
  • 0 likes

Family Plan - Adding Members

I have a Premium Family Plan and using only four of six accounts. I want to add my wife and young son (first phone) to the two open accounts but can not find a way to send an invitation within my Premium account. We have not make any changes for a co...

  • Casual Listener
  • I have a Premium Family Plan and using only four of six accounts.  I want to add my wife and young son (first phone) to the two open accounts but can not find a way to send an invitation w...
  • sfranke
  • Casual Listener
  • 2651 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2651 Views
  • 2 replies
  • 0 likes