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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 106758 Views
  • 32 replies
  • 6 likes
  • 106758 Views
  • 32 replies
  • 6 likes

Can't join family plan

Trying to join my mum's family plan and after I enter our home address it says "There was a problem. Please try again later". I checked that she has entered our home address correctly too and it's not working.

  • Visitor
  • Trying to join my mum's family plan and after I enter our home address it says "There was a problem. Please try again later". I checked that she has entered our home address correctly too and it's n...
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Family Premium Invitation - You need to live at the same address

You need to live at the same address appears when using a Family Premium Invite even though the address is identical. At least one user was able to get live help, but I can't find where to do that.

  • Visitor
  • You need to live at the same address appears when using a Family Premium Invite even though the address is identical. At least one user was able to get live help, but I can't find where to do that.
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Solved!! I can't add users to my family account

I went to manage my account. I have 3 more available users to add. However when I click on it nothing happens.

  • Newbie
  • I went to manage my account. I have 3 more available users to add. However when I click on it nothing happens.
  • Billy-J
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan cancellation ?

Hi my premium Spotify plan got paused because I updated my debit card to a different number. I was just wondering if I press update payment and register my new card, will it restart my plan a year from today or continue the original plan?

  • Casual Listener
  • Hi my premium Spotify plan got paused because I updated my debit card to a different number. I was just wondering if I press update payment and register my new card, will it restart my plan a year fr...
  • Alex
  • Moderator
  • 132 Views
  • 3 replies
  • 0 likes
  • 132 Views
  • 3 replies
  • 0 likes

Superuser Contribution Como escuchar diferentes temas en diferentes dispositivos de la casa?

Para escuchar música desde la PC debo desconectar la App del TV Smart. Lo mismo pasa si escucho desde el Celular. Con mi cuenta no puedo usarla en diferentes dispositivos... Solo está habilitado para dos Celulares y para cambiar a una PC o Notebooks ...

  • Visitor
  • Para escuchar música desde la PC debo desconectar la App del TV Smart. Lo mismo pasa si escucho desde el Celular. Con mi cuenta no puedo usarla en diferentes dispositivos... Solo está habilitado para...
  • Jeremy
  • Spotify
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

premium family plan: problems with the address

can't find same address when a new member wants to be added. It always says that the addresses don't match.

  • Visitor
  • can't find same address when a new member wants to be added. It always says that the addresses don't match.
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 1 likes
  • 130 Views
  • 1 replies
  • 1 likes

Why does my address not work even though i am putting in the right one?

my mom invited me to a family plan and i joined but it is asking for an address. when i put my address in, it doesn't let me through. it says it is wrong and to try again.

  • Visitor
  • my mom invited me to a family plan and i joined but it is asking for an address. when i put my address in, it doesn't let me through. it says it is wrong and to try again.
  • Maxim
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Hei

Min barn kan ikke komme på min spoty famyli hva er problem 

  • Visitor
  • Min barn kan ikke komme på min spoty famyli hva er problem  
  • 60 Views
  • 0 replies
  • 0 likes
  • 60 Views
  • 0 replies
  • 0 likes

I can’t play Max Richter on my account

I can play other songs and Albums but all of Max Richters music will not play. I have logged out of my account and back in.

  • Visitor
  • I can play other songs and Albums but all of Max Richters music will not play. I have logged out of my account and back in.
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Adding family to family account

I had a family account and changed to standalone premium. Then my daughter wanted access again so I've changed it back to family again. Since doing so my daughter can't sign up again as it's saying her email address is already linked to an account (m...

  • Visitor
  • I had a family account and changed to standalone premium. Then my daughter wanted access again so I've changed it back to family again. Since doing so my daughter can't sign up again as it's saying h...
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 118 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do i make a kids account?

PlanPremium familyCountryNorwayDevicePC / Huawei p30 pro / google pixel 6 proOperating SystemWindows 11 / AndroidMy Question or IssueI've upgraded my account to family premium, but when I go to Manage plan and add kids account, I get a blank page wit...

  • Casual Listener
  • Plan Premium family Country Norway Device PC / Huawei p30 pro / google pixel 6 pro Operating System Windows 11 / Android My Question or Issue I've upgraded my account to family premium, b...
  • caeleth
  • Casual Listener
  • 263 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 263 Views
  • 3 replies
  • 0 likes

Solved!! Can a family member continue usage while summer interning?

PlanPremium Family CountryUSA My Question or IssueHi,Would there be an issue with plan/service if a family member has a six week internship away from home? There is no change in permanent address, not even signing a lease (corporate housing). Thanks ...

  • Newbie
  • Plan Premium Family   Country USA   My Question or Issue Hi, Would there be an issue with plan/service if a family member has a six week internship away from home?  There is n...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 133 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to find spotify Kids app

PlanFamily/Premium CountryBelgium DeviceIpod touch 6th generationOperating SystemIOS 12.5.5 My Question or IssueHi, I try to install the spotify kids app on my daughter's ipod touch, but cannot find the application (I cannot find it neither with my i...

  • Casual Listener
  • Plan Family/Premium   Country Belgium   Device Ipod touch 6th generation Operating System IOS 12.5.5   My Question or Issue Hi,   I try to install the spotify kids a...
  • Yordan
  • Moderator
  • 2480 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 2480 Views
  • 5 replies
  • 1 likes

Superuser Contribution Music restarts or skips

Spotify premium family Device - iPhone 13(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS Music either keeps restarting the song or will skip every 10 seconds

  • Visitor
  • Spotify premium family  Device - iPhone 13 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS   Music either keeps restarting the song or will skip every 10 s...
  • Yordan
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with family plan payment

PlanFamily PlanCountryCanadaMy Question or IssueI have had Spotify Premium on the Family Plan for about 4 months now. Every month, I keep getting an e-mail saying that my plan is ending, and I have to restart it and send the invites out to my family ...

  • Newbie
  • Plan Family Plan Country Canada My Question or Issue I have had Spotify Premium on the Family Plan for about 4 months now. Every month, I keep getting an e-mail saying that my plan is ending, a...
  • Alex
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Persistent country error when adding my daughter to our premium family account

PlanPremium Family CountryFrance Device(iPhone 11) Operating System(iOS 15.5) My Question or IssueI have send both my wife and daughter a family invitation. My wife has successfully managed to enter the family account, but no matter how hard we try w...

  • Visitor
  • Plan Premium Family   Country France    Device (iPhone 11)   Operating System (iOS 15.5)   My Question or Issue I have send both my wife and daughter a family i...
  • Eni
  • Moderator
  • 197 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 197 Views
  • 3 replies
  • 0 likes