Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
70512 Views
62 replies
4 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
48061 Views
19 replies
4 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
189626 Views
264 replies
32 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27693 Views
44 replies
4 likes
HOLA, se acabò mi tiempo gratuido y quiero hacer el Plan familiar. He puesto todas las informaciones de mi tarjeta de crédito y me pregunta si quieor pasar a la versión italiana o si quiero cambiar tarjeta. Le digo que queiro pasar a la italiana y vu...
HOLA, se acabò mi tiempo gratuido y quiero hacer el Plan familiar. He puesto todas las informaciones de mi tarjeta de crédito y me pregunta si quieor pasar a la versión italiana o si quiero cambiar t...
Roadie
270 Views
1 replies
0 likes
Estoy cansado de que no poder tener la cuenta que tenia asociada con la de mi papá y a de un momento a otro me pidio confirmarla , y tuve que colocar el codigo postal y mi padre se le olvido porque no coloco la ubicación exacta donde vivimos , si no ...
Estoy cansado de que no poder tener la cuenta que tenia asociada con la de mi papá y a de un momento a otro me pidio confirmarla , y tuve que colocar el codigo postal y mi padre se le olvido po...
Roadie
291 Views
1 replies
0 likes
Hola.Tengo una cuenta premium (me quedan 25 días para la siguiente renovación) y quiero hacer un Plan Famliar con mis compañeros de piso.Si el cambio de Premium a Plan Familiar lo hiciese hoy:¿Qué pasa con los 25 días que me quedan de Premium?¿Tengo ...
Hola. Tengo una cuenta premium (me quedan 25 días para la siguiente renovación) y quiero hacer un Plan Famliar con mis compañeros de piso. Si el cambio de Premium a Plan Familiar lo hiciese hoy: ...
Roadie
678 Views
1 replies
0 likes
Utilizo o Spotify Premium há mais de 1 ano, e há mais de um mês, dois membros da minha família (meu irmão e minha mãe, que moram comigo saíram do plano do nada, e agora não consigo mais incluí-los. Sempre que coloco o endereço residencial deles (o me...
Utilizo o Spotify Premium há mais de 1 ano, e há mais de um mês, dois membros da minha família (meu irmão e minha mãe, que moram comigo saíram do plano do nada, e agora não consigo mais incluí-los. S...
Roadie
479 Views
1 replies
0 likes
Tengo un plan familiar pero hace unos dias la cuenta de mi madre se salio sola del plan y al tratar de enviar la invitacion, aparece que no es posible comprobar que vivimos en el mismo lugar. estoy pagando un servicio que no estoy recibiendo. como se...
Tengo un plan familiar pero hace unos dias la cuenta de mi madre se salio sola del plan y al tratar de enviar la invitacion, aparece que no es posible comprobar que vivimos en el mismo lugar. estoy p...
Gig Goer
658 Views
6 replies
1 likes
Posso usar cartão pré pago no Premium Familha?
Posso usar cartão pré pago no Premium Familha?
Roadie
288 Views
1 replies
0 likes
Good Evening , My Problem is that i´ve accidentally connected Unidays with the wrong Spotify Acc and I have no Idea how to reset it . Yours , Berk Ca
Good Evening , My Problem is that i´ve accidentally connected Unidays with the wrong Spotify Acc and I have no Idea how to reset it . Yours , Berk Ca
Community Legend
442 Views
1 replies
0 likes
Hello everyone, The Facebook account of one of my family members was deleted. When she has created a new one, she couldn't run Spotify Premium. I deleted her former account from the family list and then added the new one. Howevr, she get's the messag...
Hello everyone, The Facebook account of one of my family members was deleted. When she has created a new one, she couldn't run Spotify Premium. I deleted her former account from the family...
297 Views
0 replies
0 likes
Buenas noches comunidad,Tengo una pregunta acerca de la dirección, cuando veo la dirección de mi cuenta, el código postal esta en blanco, mi cuenta esta vínculada con Facebook, y ya verifique que el código postal en mi cuenta de Facebook esta correct...
Buenas noches comunidad, Tengo una pregunta acerca de la dirección, cuando veo la dirección de mi cuenta, el código postal esta en blanco, mi cuenta esta vínculada con Facebook, y ya verifique que...
Roadie
285 Views
1 replies
0 likes
Mi familia dejo de tener acceso al plan familiar, y no puedo hacerlos volver
Mi familia dejo de tener acceso al plan familiar, y no puedo hacerlos volver
Roadie
273 Views
1 replies
0 likes
hola tengo problemas con lo de la subscripcion a cuenta de universitarios la eh pagado y ya mande lo que necesito de comprobante de que estoy en la universidad pero el problema esque hasta me sale en mi tarjeta que me lo han cobrado dos veces el plan...
hola tengo problemas con lo de la subscripcion a cuenta de universitarios la eh pagado y ya mande lo que necesito de comprobante de que estoy en la universidad pero el problema esque hasta me sale en...
Roadie
296 Views
1 replies
0 likes
Recently, my sister converted to Spotify Family. However, I accidentally deactivated my Spotify premium account before I could accept her invitation and now when I try to log in it says "we're sorry, there is no longer an active account with this use...
Recently, my sister converted to Spotify Family. However, I accidentally deactivated my Spotify premium account before I could accept her invitation and now when I try to log in it says "we're s...
Casual Listener
585 Views
1 replies
0 likes
Desde el nuevo cambio en las poíticas toda mi familia fue sacada del plan pero la persona que si vive conmigo también fue sacada a pesar de que vivimos en el mismo domicilio (usamos la misma conexión wifi domiciliaria).No he podido lograr que inicie ...
Desde el nuevo cambio en las poíticas toda mi familia fue sacada del plan pero la persona que si vive conmigo también fue sacada a pesar de que vivimos en el mismo domicilio (usamos la misma conexión...
Roadie
437 Views
1 replies
0 likes
Hello, I have a family account, but I ended up paying the individual account in the annual plan, I need to migrate the payment to family account, even if there is an extra amount to be paid, how can I migrate?
Hello, I have a family account, but I ended up paying the individual account in the annual plan, I need to migrate the payment to family account, even if there is an extra amount to be paid, h...
Roadie
212 Views
1 replies
0 likes
Mesmo sendo convidado e confirmando as informações, estou com problemas para entrar no plano família da minha irmã
Mesmo sendo convidado e confirmando as informações, estou com problemas para entrar no plano família da minha irmã
Newbie
451 Views
3 replies
0 likes
Bonjour, pour l'offre étuditante, j'aimerais savoir si l'école dans la quelle je suis inscrite fais parti de l'offre, mais je ne sais pas comment voir ça.
Bonjour, pour l'offre étuditante, j'aimerais savoir si l'école dans la quelle je suis inscrite fais parti de l'offre, mais je ne sais pas comment voir ça.
Roadie
3305 Views
1 replies
0 likes
Was
Was
Spotify Star
171 Views
1 replies
0 likes
We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premium for Family subscription. we are in the same country
We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premium for Family subscription. we are in the same country
Spotify Star
413 Views
1 replies
0 likes
Bonjour!Je voulais activer mon spotify premium avec l'abonnement d'étudiant, mais mon université ne se trouve pas parmis la liste, mais pareil, j'ai été débité 3 fois 4.99$ pour le nombre de fois que j'ai essayé ça, deplus mon compte est toujours pas...
Bonjour! Je voulais activer mon spotify premium avec l'abonnement d'étudiant, mais mon université ne se trouve pas parmis la liste, mais pareil, j'ai été débité 3 fois 4.99$ pour le nombre de fois q...
271 Views
0 replies
0 likes
Öğrenci indirimi için doldurduktan sonra, bir standart bir de öğrenci indirimli fiyat kartımdan çekilmiş. Ve hesabım hala free?
Öğrenci indirimi için doldurduktan sonra, bir standart bir de öğrenci indirimli fiyat kartımdan çekilmiş. Ve hesabım hala free?
358 Views
0 replies
0 likes
