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family plan fails

family plan fails

Hi there

Recently I have changed my regular premium plan to family premium plan and when adding my daughter, who lives in the same house with me , the web rejects her saying she does not live in the same adress as me (fail) when verifying the adress. How can I solve this? I mean, I'm paying extra money to this and my daughter DO live in the same adress in the same house indeed.

please help me!

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1 Reply

Hey seryo65,

 

Help's here! Can you let me know your daughter's username? I'll check things out backstage.

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