my Spotify family premium account

[ornieorn]

Plan: Family Premium

Country: Thailand

Device

(Samsung Galaxy 9 Note 9)

Operating System

(Android )

My Question or Issue

I am a family premium account. Unfortunately, this morning I was changed into a personal premium member. Also, my team member turned into a free account. However, I was charged THB139 for this month already.....

Can you change me into a family account by charged THB 219 instead.....

my email is **bleep**

Please reply to me by email as soonest.....

All my family members are waiting.

[Billy-J]

Hey @ornieorn, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take. On that page, there is an option to get in touch with Customer Support if you need further help.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.