problem with adress

[tatky]

when accepting an invitation to premium family for another member, I cannot look up the address. I tried both on the phone and on different computers.

[AlejaR]

Hey there @tatky,

Thanks for posting in the Community and welcome.

Just to confirm, are you the manager of the plan ore are you trying to join? Remember that only the manager of the plan can check the address they set for the plan.

If you're the manager, we recommend making sure your family member is putting the exact same address you added to your plan. You can double check the address by going to your account page> Subscription> Manage members. There on Your Address, you can check the address.

On another note, you can also recommend your relative to try to join from an incognito window, making sure the address is the exact same as you added. You can also send us a screenshot of the error they see when trying to join, so we can have a better look of what's happening on their side,

Note: Be aware this is a public space, so please don't share any personal info on the screenshot you'll send us.
 

Keep us in the loop!

[tatky]

yes I am a subscription administrator. I can check the address without any problems. when I start writing the address after writing "Pohronská Polhora" where all other family members have this address, the system does not recognize it and writes an error and to try again later. which has been going on for about a month.

[Dessi]

Hey @tatky,

Thanks for the reply!

So, to double-check - are you trying to update the address on your end or are you trying to add a member to the plan and they're having issues with finding the address? If it's the second one, I recommend checking this article, since it contains some useful information about what to do when you can't join the plan. And since you mentioned you are able to check the address, another thing you can try is just copying it and sending it to the person you're trying to invite and asking them to try to paste the whole address in the search field instead of typing it in manually.

Keep us posted.

[tatky]

I'm trying to add another member and I'm having trouble finding the address. I tried to copy and paste my address as you advise, but the system still recognizes it as it is in the photo. after confirmation - an error occurred, try later.

[MihailY]

Hey @tatky,

Thanks for the screenshots.

In this case, it's best to update the address in your Family manager account making sure to enter a more specific/accurate one. If you can't find your exact address, you can input the Google Plus Code for it which can be obtained on this page. 

Once you've updated the address, try sending the invite again and let us know how it goes.

Cheers,

[tatky]

thank you, it works now.