Account disappearance

[Gia18]

My account suddenly disappeared, along with all my playlists and favorite albums. However, I am still being charged monthly. What should i do to have refund

Plan

Student

[Maxim]

Hey @Gia18,

Thanks for reaching out.

Have you tried logging into your account? Are you seeing any specific error messages?

You can also check out this guide on how to locate an account. 🙂

Let me know how it goes.