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Incorrectly charged

Incorrectly charged

Avatar of rgv2019
Casual Listener
2018-05-16 08:13 PM

I was updating my payment details and I was incorrectly charged 9.99 instead of 4.99 for my student plan? How do I fix this?

 

*Removed screenshot with personal information*

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Reply
3 Replies

Avatar of imattolo
Community Legend
2018-05-17 12:25 PM

Hey @rgv2019, welcome to the community!

May I ask you when you signed up for the Premium for Students offer?

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Avatar of rgv2019
Casual Listener
2018-05-18 10:22 AM
I signed up last year and I had to update my card information after I lost
my debit card. As soon as I updated it, I was charged 9.99

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Avatar of rgv2019
Casual Listener
2018-05-28 06:45 AM

I signed up on 5/15/17 and have been paying the student fee since. I was suddenly charged 9.99 isntead. Attached screenshot

Screen Shot 2018-05-27 at 9.44.02 PM.png
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